customer service representative Jobs in Lahore

customer service representative

sales agent

truck dispatcher

shift manager

appointment setter

service dispatcher

Carlcare Services Pvt Ltd

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioner. We are seeking a high-potential, results-driven Customer Service Associate/ Dispatcher for our Air Conditioner division based in Lahore.The nerve center of our operations , coordinate field teams, delight customers, and keep service running like clockwork.Location Lahore, Pakistan (Office-based)Type Full-timeExperience 2+ Years in Customer Service or Field DispatchingEducation College degree in Business, Marketing, Customer Service, or equivalentLanguage Fluent English + Proficient Urdu (required)Salary: Market CompetitiveWHY THIS ROLE MATTERSEvery service call starts and ends with you. You are the first voice customers hear and the central coordinator who makes sure the right technician reaches the right customer at the right time , efficiently, every single day.WHAT YOU'LL DO<ul><li>Receive, process, and assign service orders for AC maintenance, cleaning, and installation.</li><li>Schedule field technicians based on service type, urgency, and geographic location.</li><li>Monitor real-time order progress and resolve any service exceptions or delays quickly.</li><li>Manage technician scheduling to ensure consistent service capacity across all shifts.</li><li>Coordinate tools, equipment, and spare parts allocation for field teams.</li><li>Handle customer queries with empathy and professionalism , first-call resolution is the goal.</li><li>Build and maintain service quality dashboards , track satisfaction scores, response times, and complaint rates.</li><li>Prepare regular performance reports and share improvement recommendations with management.</li><li>Create and improve emergency response protocols for urgent or out-of-hours calls.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>2+ years in customer service, call center, or field operations dispatching.</li><li>Experience in home appliance or AC service is a strong advantage.</li><li>Familiar with CRM platforms and dispatching/scheduling tools.</li><li>Excellent communication and conflict-resolution skills in both English and Urdu.</li><li>Good knowledge of Pakistani cities and geography for efficient routing.</li><li>Able to stay calm and make smart decisions under pressure.</li><li>Comfortable analyzing data and translating it into actionable service improvements.</li></ul>Work Location: In person

Customer Service Associate/ Dispatcher

DURA POLYMER INDUSTRIES

Dispatcher Location: Lahore Batapur Manawan Job Type: Full-TimeJob OverviewWe are seeking a reliable and organized Dispatcher to coordinate daily logistics operations. The role involves scheduling drivers, tracking deliveries, and ensuring timely communication between the warehouse, drivers, and clients.Key Responsibilities<ul><li>Assign delivery routes and schedules to drivers</li><li>Monitor vehicle movement and delivery status</li><li>Communicate with drivers to resolve issues in real time</li><li>Maintain dispatch logs and delivery records</li><li>Coordinate with warehouse and operations teams</li><li>Ensure timely and accurate deliveries</li></ul>Requirements<ul><li>Minimum Education: Intermediate / Bachelor&rsquo;s preferred</li><li>1&ndash;2 years of dispatch/logistics experience (preferred)</li><li>Strong communication and coordination skills</li><li>Basic computer knowledge (MS Excel, tracking systems)</li><li>Ability to work under pressure and manage multiple tasks</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Dispatcher

BM Global

it is a USA Limo Dispatch Company and the job is to Booked a Limo Ride to our customers and communicate with the drivers at the same time. It is a multitasking job and the main target is to make customers satisfied by helping them.We are looking to hire Passionate, Motivated and Experienced Dispatcher experience in customer service Who are fluent in English. Able to work in every Shifts. Morning Afternoon or Night Good communication skillsJob Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Experienced Limousine Dispatcher (CSR)

Ghrasa Laboratory

Overview We are seeking a highly organised and detail-oriented Dispatcher to join our logistics team. The ideal candidate will play a crucial role in coordinating transportation operations, ensuring timely and efficient delivery of goods. This position requires strong analytical skills, excellent communication abilities, and proficiency in various logistics management systems.Duties<ul><li>Manage daily dispatch operations, ensuring optimal routing and scheduling of deliveries.</li><li>Utilise transportation management systems to track shipments and monitor supply chain activities.</li><li>Collaborate with third-party logistics (3PL) providers to facilitate seamless shipping and receiving processes.</li><li>Conduct data entry tasks accurately to maintain up-to-date records of shipments and inventory.</li><li>Perform analysis on logistics performance metrics to identify areas for improvement.</li><li>Communicate effectively with drivers, clients, and suppliers to coordinate delivery schedules and resolve any issues that arise.</li><li>Maintain phone etiquette while handling inquiries and providing exceptional customer service.</li><li>Assist in the training of new staff on systems such as AS400 and SyteLine as needed.</li></ul>Requirements<ul><li>Proven experience in logistics or dispatching roles is preferred.</li><li>Familiarity with transportation management systems and supply chain processes is essential.</li><li>Strong analytical skills to assess data and make informed decisions.</li><li>Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.</li><li>Proficient in data entry with a high typing speed and accuracy.</li><li>Knowledge of shipping &amp; receiving procedures is advantageous.</li><li>Ability to work collaboratively within a team environment while managing multiple priorities effectively. If you are passionate about logistics and have the skills required for this role, we encourage you to apply and become an integral part of our dynamic team!</li><li>Must have ERP and MS Office working experience.</li></ul>Job Type: Full-timeWork Location: In person

Dispatcher/Dispatch Executive

In2Digitals

We are seeking a highly organized and detail-oriented Car Hauling Dispatcher In US market to manage and coordinate the daily operations of the customers. The dispatcher will schedule drivers, ensure timely deliveries, and communicate with drivers and clients to ensure smooth operations.What You'll Do:Connect customers with reliable carriers to transport their vehicles nationwide.Build and maintain relationships with clients and carriers.Negotiate rates and ensure smooth, timely deliveries.Manage logistics while delivering top-notch customer service.Qualifications:Strong communication and negotiation skills.Self-motivated with a passion for sales and customer service.Previous experience in logistics, brokerage, or sales is a plus.Job Type: Full-timePay: Rs40,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Auto Shipping Broker For US Market

Trans Global Services

We are Hiring Truck DispatchersPay: Rs45,000.00 - Rs50,000.00 per monthJob description:We&rsquo;re Hiring: US Truck DispatcherCompany: Trans Global Service Location: 50 E, Maulana Shaukat Ali Road, Johar Town, Lahore Shift: Night Shift Salary: PKR 40,000 &ndash; 50,000We are looking for a US Truck Dispatcher to join our team. In this role, you will be responsible for managing truck drivers, assigning loads, and staying in touch with US clients to make sure deliveries run smoothly.What you&rsquo;ll do:<ul><li>Assign loads and guide drivers on routes</li><li>Update clients about load status</li><li>Solve daily dispatch issues calmly and professionally</li><li>Keep basic dispatch records</li></ul>What we need:<ul><li>Fluent English communication skills</li><li>Ability to work night shifts</li><li>Basic computer knowledge</li><li>Dispatch experience is a plus, but not mandatory</li></ul>Office Location: Johar Town, Lahore (50 E, Maulana Shaukat Ali Road)Job Type: Full-timeContect Number : 0301-4843354Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Trucking Dispatchers US Market

SKYLAND BUISNESS LLC

Location: [Onsite]Reports To: Operations DirectorCompany OverviewWe are a startup truck dispatch company connecting owner operators and fleets with profitable freight. To commence our operations, we need a dual focused leader to build our dispatch team while driving key operational projects.Role SummaryYou will wear two hats:1. Talent Acquisition &ndash; Recruit, vet, and onboard qualified truck dispatchers and sales agents.2. Project Management &ndash; Lead initiatives such as software rollouts, carrier setup processes, or driver retention programs.Key ResponsibilitiesA. HR &amp; Recruitment (40%)&middot; Full cycle recruiting for dispatchers, Sales agents, and support staff.&middot; Source candidates from industry specific platforms (e.g., Indeed, LinkedIn, trucking forums, dispatching platforms).&middot; Conduct skills assessments (load board proficiency, negotiation simulations, DAT/ Truckstop.com knowledge).&middot; Manage onboarding: background checks.&middot; Develop a dispatcher scorecard and performance review cadence.&middot; Build a talent pipeline for peak hiring seasons (Q3/Q4).B. Project Management (60%)&middot; Lead projects to improve dispatch efficiency:&middot; New software implementation (CRM, TMS, or dialer systems).&middot; Carrier onboarding workflow &ndash; reduce time from application to active dispatching.&middot; Driver retention initiative &ndash; track metrics, coordinate with owner operators.&middot; Create project plans, assign tasks to dispatchers, and track performance.&middot; Run weekly project standups and report status to leadership.&middot; Identify bottlenecks in dispatch to broker communication and propose automated solutions.Required QualificationsGraduation (MGT/IT etc.)Area Must HaveRecruitment 1+ years recruiting for trucking or IT project/operational rolesDispatch knowledge Familiar with DAT, Truckstop.com, rate negotiations, and broker protocolsProject management ExperienceSoft skills ability to reject unqualified candidates professionally; calm under deadline pressurePreferred (Nice to Have)&middot; Prior work at a dispatch service, freight brokerage, or fleet.&middot; Experience with performance-based commission structures for dispatchers.Success Metrics (First 60 Days)&middot; Hiring: 6 qualified dispatchers and 2 Sales agents hired and ramped.&middot; Retention: 90% dispatcher retention after 30 days.&middot; Projects: Launch dispatch services effectivelyCompensation &amp; BenefitsBase salary: PKR 70K &ndash; 200K + commission/bonus on dispatcher performance or project completion.&middot; Growth: Path to Head of Operations.Pay: Rs70,000.00 - Rs200,000.00 per monthWork Location: In person

HR & Recruitment Specialist / Project Manager – Truck Dispatch

Explore 521+ Service dispatcher in Lahore this April. Find roles across top companies and apply now to boost your career.