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service officer

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

CREDITCARE CREDIT MANAGEMENT LLC

Hiring: CSRCompany: Creditcare Credit Management Location:Dubai, UAE Salary: Up to AED 3,500 Experience: Minimum 1 year in a collection agencyJob Overview:Creditcare Credit Management is seeking a femaleCustomer Service female to work as a Financial Advisor. The candidate must have strong collection skills and be capable of managing customer debts through structured salary-based repayment plans. She will act as a financial guide, helping clients settle their debts responsibly while maintaining professionalism and empathy.Key Responsibilities:<ul><li>Act as a financial advisor to clients with outstanding bank debts</li><li>Use negotiation and collection skills to recover dues from customer salaries</li><li>Develop and implement repayment strategies aligned with clients&rsquo; salary structures</li><li>Maintain accurate records of customer interactions and payments</li><li>Follow up on payment commitments and ensure timely collections</li><li>Meet daily and monthly recovery targets</li><li>Communicate clearly, respectfully, and professionally with all clients</li></ul>Requirements:<ul><li>Female candidates only (as per role requirement)</li><li>Minimum 1 year of experience in a debt collection agency or sales/ customer Service</li><li>Excellent communication and negotiation skills</li><li>Strong understanding of salary-based repayment systems</li><li>Basic knowledge of UAE banking and credit systems</li><li>Proficient in MS Office and CRM tools</li><li>Ability to manage pressure and work towards deadlines</li></ul>What We Offer:<ul><li>Salary up to AED 3,500 per month</li><li>Monthly performance-based incentives</li><li>Supportive and growth-focused work environment</li><li>Training and career development opportunities</li></ul>Job Types: Full-time, Permanent, FresherJob Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Customer Service Officer Female

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
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 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Jazzrockers Dance Company LLC

Sales &amp; Admin Officer &ndash; Urgently Hiring Location: Dubai, UAE | Job Type: Full-timeJob Description: We are looking for a proactive and confident Sales &amp; Admin Officer to support daily branch operations and assist clients with our services.Responsibilities:<ul><li>Attend to walk-in clients and explain company services</li><li>Handle client inquiries via calls, WhatsApp, and email</li><li>Maintain records, reports, and general office documentation</li><li>Support smooth and professional daily office operations</li></ul>Requirements:<ul><li>Experience in sales, admin, or customer service is an advantage</li><li>Strong English communication skills</li><li>Professional, organized, and positive attitude</li><li>Good computer and MS Office skills</li></ul>Apply Now and join our team!Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>How many years of sales experience do you have?</li><li>Are you good in Excel?</li></ul>

Female - Sales & Admin Executive

Global Mission Support Services LLC

Senior Finance Officer / Accountant &ndash; Hospitality SectorMUST BE WILLING TO RELOCATECountry Location: Hospitality, NauruContract Type: Full-TimeAvailability: Preferably can join immediatelyAbout the Role:Seeking an experienced and results-driven Senior Finance Officer to mainly assist the Finance Manager with all restaurant finance activities for our hospitality operations. The successful candidate will create a robust finance control and compliance environment and support the restaurant / hotels to maximize profit and contribute and to implement operations Finance innovations and projects.The Senior Finance Officer/ Accountant will support all activities performed by the Assistant Hotels / Finance lead, to include but not limited to, understanding financial performance, ensuring timely and accurate financial reporting and month-end closing activities, reviewing monthly financial statements in accordance with IFRS. Also implement policies and procedures required for better cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:Key Responsibilities:&middot; Ensure smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework.&middot; Business partner with all hotel finance team members and the Hospitality Management team and supports the Assistant / Finance Lead in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable).&middot; In absence of the Finance Manager, the Finance Officer/ Accountant will assume responsibilities.&middot; Participate in all relevant Finance training and development programs. Ensure compliance with regulatory requirements and organizational policies.&middot; Collaborate with finance, logistics, and operations departments to streamline purchasing and cost compliance.&middot; Ability to exercise sound judgement and decision-making skills&middot; Excellent written and verbal communication and comprehension skills&middot; Ability to work well under pressure and effectively handle multiple concurrent demands and appropriately prioritize responsibilities&middot; Must possess the ability to analyse large amounts of data / information efficiently and accurately&middot; Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins workQualifications and Requirements:&middot; Bachelor&rsquo;s degree in finance, or accounting qualifications.&middot; Minimum 4 years of experience in Hotel or Restaurant finance functions, preferably in a leading hospitality group.&middot; Strong knowledge of Hotel Operations, supplies, cost control, and stakeholder management.&middot; Excellent interpersonal, communication, and organizational skills.&middot; Proficiency in Finance software and MS Office applications.&middot; Ability to work in a fast-paced, multicultural environment.How to Apply:Interested candidates may send their updated CV with a recent photo to talent@gmss.ltd with the subject Senior Finance Officer &ndash; Hospitality SectorJob Type: Full-timeApplication Question(s):<ul><li>Do you have finance experience in hospitality industry&gt;</li><li>Are you willing to be relocated to the country Nauru ?</li></ul>

Senior Finance Officer- Nauru Deployment

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