sales manager

customer service executive

guest service agent

assistant manager

service advisor

service team leader

CNS Middle East

<div>
 
 Company Description
 
 
 
 CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
 
 
 Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
 
 
 A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
 
 
 
 Job Description
 
 
 
 Customer Service Team Leader with a strong track record in the Banking, Financial Services, and Insurance (BFSI) sector. The ideal candidate will lead a team of hardware engineers, ensuring timely delivery of services, preventive maintenance, and technical support for banking systems while maintaining high customer satisfaction.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Team Leadership &amp; Coordination:
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage a team of Customer Service System Engineers to ensure efficient service delivery.
 </li>
 <li>
 Assign daily tasks, monitor performance, and ensure adherence to SLAs.
 </li>
 <li>
 Provide guidance on technical issues and escalate high-priority cases to senior management.
 </li>
 <li>
 Conduct team meetings and training sessions to enhance technical skills and process compliance.
 
 
 </li>
 </ul>
 
 Hardware Installation and Maintenance:
 
 
 
 <ul>
 <li>
 Oversee installation, configuration, and troubleshooting of hardware systems, including Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 </li>
 <li>
 Ensure all preventive maintenance (PM) plans are executed as per schedule and standards.
 
 
 </li>
 </ul>
 
 Technical Support &amp; Problem Resolution:
 
 
 
 <ul>
 <li>
 Monitor on-site and remote support activities to minimize downtime and optimize performance of banking systems.
 </li>
 <li>
 Analyze high-level escalations, perform thorough investigations, and provide permanent resolutions.
 </li>
 <li>
 Coordinate with vendor support teams for updates, patches, and hardware fixes.
 
 
 </li>
 </ul>
 
 Workshop &amp; Spare Parts Management:
 
 
 
 <ul>
 <li>
 Supervise workshop repairs, ensuring compliance with supplier standards.
 </li>
 <li>
 Coordinate with logistics to manage spare parts inventory, track consumption, report shortages, and ensure timely returns.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Service Call Coordination:
 
 
 
 <ul>
 <li>
 Ensure prompt response to customer inquiries across multiple channels.
 </li>
 <li>
 Take ownership of escalated hardware issues and ensure effective resolution.
 </li>
 <li>
 Coordinate with the service desk for call scheduling, update progress, and report field challenges.
 
 
 </li>
 </ul>
 
 Quality Assurance &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure all processes, documentation, and maintenance activities comply with internal and supplier standards.
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 6&ndash;7 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Core Technical Skills
 
 
 
 <ul>
 <li>
 Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong leadership, mentoring, and team management skills.
 </li>
 <li>
 Excellent verbal, written, and listening communication skills in English.
 </li>
 <li>
 Ability to quickly learn and adapt to new technologies, tools, and processes.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Proactive, organized, and capable of managing multiple priorities in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

Customer Service Team Leader

Atlantis Resorts

Join to apply for the Team Leader, VIP Services role at Atlantis Resorts.( 17533 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion. About The Role As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests. About You Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, VIP Services

Atlantis the Royal

<div></div><div><div>Team Leader, VIP Services 
(17979)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div></div><div> 
About the role</div>
<div>
As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carryout personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</div>
<div>
About you</div>
<div>
Team Leader, Butler must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Ceres Group of Company

Call Center Team LeaderFull timeJob Summary:We are seeking a highly motivated and experienced Call Center Team Leader to oversee daily operations and ensure the highest level of customer service. The ideal candidate should have solid experience in the service industry, be proficient in CRM and marketing tools, and excel in customer complaint resolution. This role requires excellent leadership skills, professional communication, and the ability to train and develop team members effectively.Key Responsibilities:&middot; Supervise, mentor, and train call center agents to ensure productivity and service excellence.&middot; Monitor team performance, provide feedback, and implement improvement plans.&middot; Handle escalated customer complaints and resolve issues professionally and efficiently.&middot; Develop and implement strategies to enhance customer satisfaction and service quality.&middot; Prepare performance reports and provide insights to management.&middot; Maintain professional and courteous communication with customers and team members.&middot; Ensure adherence to company policies, procedures, and service standards.Qualifications &amp; Requirements:&middot; Proven experience in a service industry call center, preferably in a leadership role.&middot; Strong knowledge of CRM systems, marketing tools, and Excel.&middot; Excellent and professional communication skills (verbal and written).&middot; Ability to train, mentor, and motivate a team effectively.&middot; Strong problem-solving skills and the ability to handle customer complaints professionally.&middot; Results-driven with the ability to meet and exceed performance targets.&middot; Flexibility to work in a fast-paced environment and adapt to changes.If you meet the qualifications and are passionate about delivering excellent customer service while leading a team, we encourage you to apply!Salary Negotiable!Job Type: Full-timePay: AED4,000.00 - AED 5,000.00 Per MonthJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

The First Group

<div>
<div>
<div>
 Job Summary: The Public Area Team Leader is responsible for supervising and coordinating the cleaning and maintenance of all public areas within the hotel, ensuring they are always clean, safe, and up to brand standards. This role supports the Housekeeping Manager by leading a team of attendants, assigning tasks, and inspecting work to guarantee a welcoming and hygienic environment for guests and staff alike. The role requires a keen eye for detail, strong organizational skills, and a hands-on approach to service excellence. Key Responsibilities: <ul> <li>Supervise the daily activities of the public area housekeeping team, ensuring cleanliness standards are met.</li> <li>Assign tasks and monitor productivity of attendants in lobbies, restrooms, corridors, lounges, elevators, and other public spaces.</li> <li>Inspect public areas regularly to ensure they are clean, well-maintained, and fully stocked with supplies.</li> <li>Provide training and support to new team members on cleaning procedures, safety protocols, and guest interaction.</li> <li>Ensure timely response to guest requests and housekeeping-related issues in public areas.</li> <li>Report any maintenance issues, damages, or safety hazards to the Engineering or Maintenance team promptly.</li> <li>Monitor inventory of cleaning supplies and equipment, ensuring availability and proper usage.</li> <li>Uphold hygiene, health, and safety standards in accordance with company policies.</li> <li>Assist in creating duty rosters and coordinating shifts for team coverage.</li> <li>Maintain a professional and courteous demeanor with guests and team members at all times.</li> <li>Support special events, VIP setups, and seasonal deep-cleaning tasks when required.</li> </ul>
</div>
</div>
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Desired Skill &amp; Expertise <div>
<div>
<div>
 Requirements: Education &amp; Qualifications: <ul> <li> High school diploma or equivalent. </li> <li> Training or certification in housekeeping or hospitality operations is a plus. </li> </ul> Experience: <ul> <li> Minimum of 3 4 years in housekeeping, with at least 1 2 years in a supervisory or team leader role. </li> <li> Experience in luxury or high-volume hotels is preferred. </li> </ul> Skills: <ul> <li> Strong knowledge of housekeeping procedures, equipment, and chemical usage. </li> <li> Excellent leadership, team coordination, and time management skills. </li> <li> Eye for detail and commitment to cleanliness and presentation. </li> <li> Good communication skills and a guest-oriented approach.</li></ul></div></div></div>

Public Area Team Leader

IHG Hotels & Resorts

Job Title Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Job Description Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Position Overview Holiday Inn and Suites Dubai Festival City is looking for an enthusiastic and service-driven Guest Experience Leader to join its Front Office team. The role focuses on ensuring a smooth and memorable guest journey from arrival to departure while maintaining brand standards of warmth, efficiency, and professionalism. This position offers an exciting opportunity to work within one of Dubai s most vibrant hotel clusters under IHG Hotels and Resorts. Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Front Office / Guest Relations Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Welcome guests with genuine hospitality and ensure efficient check-in and check-out experiences * Manage guest bookings, handle inquiries, and promote room upgrades or special offers * Recognize IHG Rewards Club members and returning guests, ensuring personalized service * Process cash and credit transactions accurately and maintain records securely * Address guest feedback, requests, and complaints with empathy and prompt resolution * Maintain strong communication with housekeeping, concierge, and other departments to ensure seamless service delivery * Stay informed about hotel activities, events, and local attractions to assist guests effectively * Monitor guest satisfaction levels and contribute to continuous improvement initiatives * Support Front Office colleagues in delivering exceptional service during peak times or special events * Uphold safety, security, and cleanliness standards at all times Ideal Profile * High school diploma required; degree in Hospitality or Business preferred * Minimum of two years experience in front desk or guest service roles within a 4- or 5-star hotel * Proficiency in Opera or similar hotel property management systems * Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage * Professional appearance, strong multitasking abilities, and attention to detail * Flexible to work night shifts, weekends, and public holidays * A positive and proactive attitude with a genuine passion for guest satisfaction Skills Set * Guest service and communication * Reservation and front desk operations * Problem-solving and conflict resolution * Cash handling and administrative accuracy * Teamwork and adaptability Why Join Us * Work with one of IHG s most recognized global hotel brands known for its warm and inclusive culture * Receive competitive pay, training, and growth opportunities across IHG s international network * Enjoy employee benefits including hotel discounts, wellness programs, and career development support * Be part of a diverse, energetic, and guest-focused team delivering memorable hospitality experiences

Guest Experience Leader

Jumeirah

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Burj Al Arab:
 
 
 
 Jumeirah Burj Al Arab, Dubai&rsquo;s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah&rsquo;s exceptional portfolio. Its sail-shaped structure, one of the world&rsquo;s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
 
 
 
 About the Job:
 
 
 
 An exciting opportunity has arisen for a
 
 Team Leader
 
 to join the
 
 F&amp;B Service
 
 team in
 
 Jumeirah Burj Al Arab
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
 </li>
 <li>
 Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
 </li>
 <li>
 Monitor customer satisfaction and respond to customer feedback and complaints.
 </li>
 <li>
 Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
 </li>
 <li>
 Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
 </li>
 <li>
 Maintain a thorough working knowledge of F&amp;B SOPs and ensure these are upheld at all times through constant observation and coaching.
 </li>
 <li>
 Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
 </li>
 <li>
 Ensure opening and closing checklists are completed on a daily basis.
 </li>
 </ul>
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, preferred in breakfast operations.
 </li>
 <li>
 Fluent in English and an additional international language is a plus.
 </li>
 <li>
 Knowledge of Food and Beverage applications: Micros and Sevenrooms.&nbsp;
 </li>
 <li>
 Passion for delivering exceptional dining experiences.
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Team Leader - Breakfast Operations - Jumeirah Burj Al Arab

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10000 service team leader jobs IN Dubai

Customer Service Team Leader

Team Leader, VIP Services

Team Leader, VIP Services

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

Public Area Team Leader

Guest Experience Leader

Team Leader - Breakfast Operations - Jumeirah Burj Al Arab