sales executive

sales representative

sales manager

sales engineer

site supervisor

sales supervisor

Fixen technical service llc

About UsFixen Technical Services LLC is a growing technical services company providing renovation, fit-out, maintenance, MEP, AC services, joinery, painting, deep cleaning, and property improvement solutions across Dubai. We are looking for a motivated and results-oriented Sales &amp; Marketing Manager / Supervisor to drive business growth, expand our client base, and strengthen our market presence.Key Responsibilities<ul><li>Develop and implement sales and marketing strategies to achieve company revenue targets.</li><li>Identify and secure new business opportunities in residential, commercial, and industrial sectors.</li><li>Build and maintain strong relationships with property owners, facility management companies, contractors, consultants, developers, and corporate clients.</li><li>Prepare and deliver presentations, proposals, quotations, and negotiate contracts.</li><li>Manage and supervise the sales and marketing team, setting KPIs and monitoring performance.</li><li>Generate qualified leads through networking, digital marketing initiatives, cold calling, site visits, referrals, and client meetings.</li><li>Coordinate with the Operations and Estimation teams to ensure timely submission of quotations and successful project execution.</li><li>Monitor market trends, competitor activities, and customer requirements.</li><li>Oversee marketing campaigns, promotional activities, branding, exhibitions, and company events.</li><li>Prepare weekly and monthly sales reports, forecasts, and performance analysis.</li><li>Ensure high levels of customer satisfaction and long-term client retention.</li></ul>Qualifications<ul><li>Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.</li><li>Minimum 3&ndash;5 years of experience in sales and marketing, preferably within the UAE technical services, construction, fit-out, renovation, maintenance, or MEP industry.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong knowledge of the UAE construction and technical services market.</li><li>Excellent negotiation, presentation, communication, and leadership skills.</li><li>Valid UAE Driving License is preferred.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Ability to work independently while leading a high-performing team.</li></ul>Preferred Experience<ul><li>Technical Services</li><li>Renovation &amp; Fit-Out</li><li>MEP Services</li><li>Facility Management</li><li>Building Maintenance</li><li>AC/HVAC Services</li><li>Joinery &amp; Interior Fit-Out</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Attractive commission and performance incentives.</li><li>Career growth and leadership opportunities.</li><li>Company support for business development activities.</li><li>Professional and collaborative working environment.</li></ul>If you have a passion for sales, leadership, and business development and are ready to help grow one of Dubai's emerging technical services companies, we encourage you to apply and join Fixen Technical Services LLC.Work Location: In person

Sales & Marketing Manager / Supervisor

Al Tayer Insignia

<div>
 
 
 
 About SKIMS
 
 
 
 SKIMS is a global fashion brand redefining shapewear, loungewear, and everyday basics through innovation and inclusivity. Co-founded by Kim Kardashian, the brand champions body diversity with products for all shapes, sizes, and skin tones. SKIMS is a fast-growing, culture-shaping brand known for bold ideas, meaningful collaborations and empowering people to feel confident every day.
 
 
 &nbsp;
 
 
 
 Supervisor &amp; Team Leader&nbsp;&ndash;
 
 
 
 As a Team Leader and Supervisor at SKIMS, you will play a crucial role in overseeing the daily operations of our store, ensuring exceptional customer service, and leading our team towards achieving sales targets. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.
 
 
 
 Sales Advisor&nbsp;&nbsp;&ndash;
 
 
 
 The Sales Advisor role is responsible for bringing SKIMS to life for our customers. This position contributes to a positive environment while delivering a best-in-class store experience. A passion for our products, genuine care for customers, and great service are at the heart of the job. The Sales Advisor represents the brand, inspires through styling and product knowledge, and aims to leave every customer with a memorable experience. Adaptability, teamwork, and enthusiasm are key &mdash; while also staying focused on achieving personal and team goals in a fast-paced environment.
 
 
 
 Visual Merchandiser&nbsp;&ndash;
 
 
 
 As Visual Merchandiser, you will bring our brand story to life through creative, impactful displays. You will be responsible for ensuring that every corner of the store reflects the SKIMS aesthetic &mdash; from window concepts to product presentation &mdash; creating a memorable shopping experience for our customers.&nbsp;&nbsp;
 
 
 
 Cashier &ndash;
 
 
 As a Cashier at SKIMS, you are the final touchpoint of the customer journey and play a key role in delivering a seamless, elevated in-store experience. You will be responsible for accurate and efficient transaction handling, maintaining cash desk standards, and supporting customers with a warm, professional approach. Attention to detail, speed, and integrity are essential, along with a genuine passion for service. The Cashier represents the brand at checkout, ensuring every customer leaves feeling valued, confident, and excited to return.
 
 
 &nbsp;
 
 Essential Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Experience in a similar or customer facing role&nbsp;
 </li>
 <li>
 Experience managing, leading and developing teams (for team lead and supervisory roles)
 </li>
 <li>
 A passion for helping others and enjoys being a part of a team
 </li>
 <li>
 Experience of working in a fast-paced, high volume, agile environment&nbsp;
 </li>
 <li>
 Highly effective communicator, written and verbal
 </li>
 <li>
 A fan of SKIMS our product, and our values
 </li>
 </ul>
 
 
 
 Education/Certification and Continued Education
 
 
 
 <ul>
 <li>
 High School qualification or higher
 </li>
 </ul>
</div>

SKIMS Coming to Mirdif City Centre – We’re Hiring!

DAY TO DAY HYPERMARKET LLC

Job SummaryThe Sales Associate is responsible for assisting customers, maintaining proper product display, monitoring stock availability, and supporting the daily operations of the hypermarket section assigned. The role requires good customer service, product knowledge, and teamwork to ensure smooth store operations and customer satisfaction.Key Responsibilities Customer Service<ul><li>Assist customers in locating products and answering inquiries politely.</li><li>Provide excellent customer service and maintain a friendly attitude.</li><li>Promote ongoing offers, promotions, and featured items.</li><li>Handle customer concerns and refer major issues to the supervisor when necessary.</li></ul>Sales Floor Operations<ul><li>Arrange and replenish stocks on shelves and display areas.</li><li>Ensure products are properly labeled with correct prices and barcodes.</li><li>Monitor product expiry dates and report damaged or expired items.</li><li>Maintain cleanliness and organization of the assigned section.</li><li>Ensure shelves and displays are fully stocked and presentable at all times.</li></ul>Inventory &amp; Stock Handling<ul><li>Assist during stock receiving and checking.</li><li>Coordinate with the warehouse or stock team for replenishment.</li><li>Support inventory counting and stock verification activities.</li><li>Report low stock or fast-moving items to the supervisor.</li></ul>Operational Support<ul><li>Follow company policies, safety procedures, and operational guidelines.</li><li>Cooperate with supervisors and team members to achieve sales and operational targets.</li><li>Assist in preparing displays during promotions, seasonal events, and special occasions.</li><li>Perform other duties assigned by the management related to store operations.</li></ul>Qualifications<ul><li>High school diploma or equivalent.</li><li>Previous experience in retail, supermarket, or hypermarket operations is an advantage.</li><li>Good communication and customer service skills.</li><li>Ability to work in a fast-paced environment.</li><li>Physically fit and able to stand for long hours.</li><li>Flexible to work shifts, weekends, and holidays if required.</li></ul>Skills &amp; Competencies<ul><li>Customer service skills</li><li>Product handling and merchandising</li><li>Teamwork and coordination</li><li>Attention to detail</li><li>Basic communication skills</li><li>Time management and responsibility</li></ul>

SALES ASSOCIATE

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li></ul><div> 
</div><ul><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><div></div> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div></div> 
Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Store Manager

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div> 
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul> 
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div> 
</div>Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Store Manager - Dubai

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

Deluxe Holiday Homes

<div>Role description:
The Warehouse Supervisor owns the operational integrity of Warehouse 45 and Warehouse 47 and Fujairah warehouse. This means three things: every item that enters and exits the warehouse is documented and traceable; the Inflow system accurately reflects physical reality at all times; and the Head of Operations receives reliable, independent weekly visibility into warehouse performance without needing to chase information from other departments. 
 
Key Responsibilities:<ul><li> 
INFLOW/ERP SYSTEM OWNERSHIP</li></ul>
The Supervisor is personally accountable for the accuracy of every figure in Inflow. Inaccurate data is a management failure, not a system issue.<ul><li>Review Inflow every morning by 09:00. Check for: negative stock entries (investigate and correct within 24 hours), items without a corresponding GRN, unconfirmed dispatches from the previous day.</li><li>Approve all Inflow quantity adjustments. No figure changes in the system without the Supervisor's documented approval and a stated reason. Verbal approvals do not count.</li><li>Ensure every goods receipt in Inflow is backed by a signed physical GRN. The Inflow quantity must match the GRN quantity - not the supplier invoice, not the PO quantity.</li><li>Ensure every item dispatched has an Inflow invoice or issue record created before it leaves the warehouse. No exceptions for any order size, any urgency level, or any requestor.</li><li>Lead the monthly physical stock count of all 294 SKUs or more on the last Saturday of each month. Compare results to Inflow. Variances above 2% per SKU trigger a written root cause investigation submitted to the Head of Operations by the following Monday.</li></ul>
2. STOCK CONTROL AND REPLENISHMENT
The Supervisor is responsible for ensuring no HK consumable, cleaning chemical, or maintenance part runs out. All onboarding items should be stocked as per the requirements and the number of upcoming onboarding. A stockout is a preventable management failure.<ul><li>Set Reorder Points (ROP) for all stock categories within 30 days of joining. The formula is: ROP = (Average Daily Usage x Supplier Lead Time in Days) + Safety Stock. All ROPs documented in the Reorder Tracker (WH-TRK-002).</li><li>Review the reorder tracker daily at 10:30. Any item at or below its ROP results in a purchase request raised and sent for approval the same day. Items are never left below ROP without a documented action.</li><li>Raise purchase orders in Inflow for all approved procurement. Monitor expected delivery dates actively. If a delivery is late by more than 2 days, follow up with the supplier directly - do not wait for the item to become a stockout.</li><li>Maintain an approved supplier register with contact details, service categories, last order dates, and agreed rate cards.</li><li>Ensure bulk consumables (soap, shampoo, bath gel, professional cleaning products) maintain a minimum 30-day supply at all times.</li></ul>
3. GOODS RECEIVED NOTE (GRN) PROCESS GOVERNANCE
The GRN process is the single most important control in the warehouse. The Supervisor is responsible for ensuring every delivery is processed correctly.<ul><li>Every supplier delivery is physically counted item by item before any Inflow entry is made. The Shift Leader executes the count. The Supervisor reviews a sample of GRNs daily and the full GRN file each morning.</li><li>GRN forms are signed by both the Shift Leader and the supplier representative. Any delivery where the supplier cannot or will not sign a GRN is refused or held until documentation is provided.</li><li>Short deliveries are logged on the GRN, the Supervisor is notified, and the supplier is chased within 24 hours for the balance or a credit note.</li><li>Over deliveries are not accepted into Inflow until the Supervisor has approved. Excess is held separately or returned to the supplier.</li><li>Damaged goods received are photographed before any item is moved, noted on the GRN, and a supplier claim is raised within 48 hours.</li><li>Monthly GRN compliance audit: count of signed GRNs compared to count of Inflow goods receipts for the period. Any receipt without a matching GRN is a compliance failure and is investigated within 24 hours.</li></ul>
4. DELIVERY OPERATIONS
The warehouse dispatches 80 to 110 deliveries per week across Dubai and UAE. Every delivery must be accurate, timely, and confirmed.<ul><li>Review the daily dispatch tracker (WH-TRK-001) every morning. Any delivery unconfirmed from the previous day is personally investigated before 10:00.PMS to be updated accordingly and the support team kept in loop.</li><li>Enforce delivery priority standards: emergency guest delivery within 30 minutes of request; same-day HK delivery within 2 hours; scheduled morning delivery pick completed by 07:00; scheduled evening delivery pick completed by 16:00; ONB property delivery staged 24 hours before activation.</li><li>Enforce the delivery confirmation standard: the driver sends a photo of delivered items at the property within 5 minutes of delivery. The Shift Leader logs confirmation in the dispatch tracker. No delivery is marked complete without this evidence.</li><li>Coordinate with the ONB coordinator for upcoming property activations. ONB items are staged and ready 24 hours before each activation date without exception.</li><li>Track monthly delivery confirmation rate. Baseline June 2026: 79 to 87%. Target within 90 days: 95%.</li></ul>
5. TEAM MANAGEMENT
The Supervisor manages two Shift Leaders (one fixed morning, one fixed evening) and three Warehouse Team Members.<ul><li>Shift Leader A owns the morning shift (07:30 to 16:30) permanently. Shift Leader B owns the evening shift (14:30 to 23:30) permanently. Days off rotate within each shift. Shift ownership does not rotate. The Supervisor sets and publishes the roster.</li><li>Conduct a weekly 1-on-1 with each Shift Leader - 20 minutes, structured. Cover: last week's delivery accuracy, GRN compliance, handover log quality, and any open team or stock issues. Brief written note kept after each session.</li><li>Review Shift Leader KPI scores monthly and provide written feedback. Performance issues follow a documented process: verbal coaching first, written note second, formal warning third. Each step is documented and the Head of Operations is informed on the same day a formal step is taken.</li><li>Ensure every Team Member has a clear understanding of their picking assignment, their assigned rack section, and their GRN counting responsibilities. All new team members complete SOP training within 5 working days of joining.</li><li>Approve leave requests with minimum 5 working days notice for planned leave. Unplanned leave must be communicated to the Supervisor directly by phone call - a WhatsApp message is not sufficient notification.</li></ul>
6. SHIFT HANDOVER MANAGEMENT
The Supervisor ensures no operational information is lost between shifts.<ul><li>The 14:30 to 16:30 overlap between shifts is the daily handover window. The morning Shift Leader briefs the evening Shift Leader on: pending deliveries, any GRN discrepancies from the day, stockouts flagged, and any unresolved issues.</li><li>A physical handover log is completed at every shift transition. The incoming Shift Leader signs to acknowledge receipt. The Supervisor reviews this log every morning as the first task of the day.</li><li>The evening Shift Leader prepares and posts the next day's delivery schedule for drivers by 23:00 each night. On nights with no evening Shift Leader on duty, the morning Shift Leader completes this remotely before 23:00. This is a non-negotiable operational responsibility regardless of shift.</li><li>At 23:00 each night, the evening Shift Leader sends a handover message to GRO listing any open deliveries or issues from the evening that require morning follow-up.</li></ul>
7. RETURNS, DAMAGES AND CLAIMS
Every returned or damaged item is processed within 24 hours of arrival. Nothing sits in an unresolved state.<ul><li>Returns are triaged on arrival into three categories: good condition (returned to shelf via Inflow receipt), repairable (staged in repair area and vendor arranged), or write-off (held for Supervisor approval before any Inflow adjustment).</li><li>Write-offs require the Supervisor's signature. Items above AED 500 require the Head of Operations to be informed before the Inflow adjustment is made.</li><li>Appliance repair decisions are made by the Supervisor in consultation with the Maintenance Manager for technical items. Every appliance sent for repair is logged: item, serial number if available, property it came from, vendor, quoted cost, expected return, actual return, final cost.</li><li>Supplier claims for damaged deliveries are raised within 48 hours of receipt. The GRN photograph is the primary evidence. Monthly write-off summary submitted to Head of Operations: total units, total value, root cause breakdown.</li></ul>
8. REPORTING
The Supervisor provides the Head of Operations with independent, reliable visibility into warehouse performance.<ul><li>Weekly report submitted every Friday by 17:00. Sent directly to the Head of Operations. Not routed through the Maintenance Manager, HK Manager, or any other department head. Contents: total deliveries completed and confirmation rate, GRNs processed, stockout count and items affected, Inflow discrepancies found and corrected, team attendance, pending purchase orders and their status, open supplier claims.</li><li>Monthly stock count report submitted by the Monday after the count. Contents: all 294 SKUs counted, variances found, adjustments made with documented reasons, root causes identified, process improvements recommended.</li><li>Same-day escalation (call, not message) to Head of Operations for: any HK consumable or critical cleaning chemical stockout, any negative Inflow entry discovered, any team member conduct issue requiring formal action, any delivery failure that affects a guest-occupied property.</li><li>Be in close coordination with the finance team and ensure timely audits are in place. At least once a month an audit is mandatory.</li></ul>
Weekly non-negotiable responsibilities:<ul><li>Monday: Review weekend GRN files and dispatch tracker. Brief week priorities to both Shift Leaders.</li><li>Thursday: Oversee weekly spot check of 20 fast-moving items. Review results before Friday.</li><li>Friday: Submit weekly performance report to Head of Operations by 17:00 without exception.</li><li>Last Saturday of each month: Lead the full physical stock count of all 294 SKUs.</li></ul> 
Requirements: 
<ul><li>
Minimum 3 years in a warehouse supervisory or senior team leader role in the UAE. Must have managed a team of 4 or more. Must have worked with a WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent. Experience in a high-volume daily dispatch operation is strongly preferred. A driver's license is a plus.</li><li>
Hospitality, property management, facility management, or FMCG distribution. Candidates with warehouse supervisory experience in serviced apartment operation, or short-term rental company are particularly well suited to the specific demands of this role.</li><li>
Diploma or degree in logistics, supply chain management, or business administration preferred. Relevant experience will be considered in place of formal qualification for candidates with a strong track record.</li>
Proficient in Inflow or equivalent WMS. Comfortable building and reading reports in Microsoft Excel or Google Sheets <li>- not just data entry. Familiarity with a property management system is an advantage.</li>
English <li>- professional written and verbal proficiency required. All reports to the Head of Operations are in English.</li>
The following are non-negotiable personal characteristics for this role: Detail-oriented - Inflow/ERP accuracy is the primary accountability of this role. Careless data entry is not acceptable. Proactive - problems are flagged on the same day they are identified, not in the weekly report. You do not sit on bad news. Process-driven - you follow the SOPs and you make your team follow them. You do not create workarounds that circumvent the control system. Direct - you give clear written instructions and clear written feedback. Verbal conversations without follow-up documentation do not count as managed accountability. Floor-present <li>- you walk the warehouse every day. You know what is on every rack and in every corner.</li><li>
Must be willing to work on the warehouse floor for the first 30 days before moving to full supervisory mode. A supervisor who manages a warehouse they do not understand cannot improve it.</li></ul></div>

Warehouse Supervisor

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