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Toretto Auto Services

Job Description: Service Advisor &ndash; AutomotiveThe Service Advisor serves as the primary liaison between customers and the workshop. They are responsible for understanding customer concerns, preparing accurate job cards, recommending necessary services, and ensuring timely and high-quality delivery of vehicles. The role requires strong communication skills, technical understanding of automotive systems, and a focus on customer satisfaction.Key Responsibilities Customer Interaction<ul><li>Greet customers and understand their vehicle concerns and service requirements.</li><li>Document customer complaints clearly and translate them into actionable repair orders/job cards.</li><li>Provide accurate service estimates including costs, labor, and timelines.</li><li>Communicate recommended maintenance and repair services and obtain customer approval.</li></ul>Service Coordination<ul><li>Coordinate with the workshop team (technicians, parts, quality control) to ensure proper service workflow.</li><li>Monitor vehicle progress and update customers proactively on status, delays, or additional findings.</li><li>Ensure availability and correct issuance of spare parts required for service tasks.</li><li>Conduct final inspection in coordination with technicians before delivery.</li></ul>Delivery &amp; Follow-Up<ul><li>Explain the work performed, billing details, and warranty coverage to the customer at delivery.</li><li>Ensure timely closure of service orders and maintain accurate documentation.</li><li>Follow up with customers post-service to ensure satisfaction and gather feedback.</li><li>Handle customer concerns, escalations, and coordinate with management for resolutions.</li></ul>Sales &amp; Service Targets<ul><li>Achieve monthly service revenue, upselling, and customer satisfaction (CSI) targets.</li><li>Promote value-added services, annual maintenance contracts, extended warranties, etc.</li><li>Drive repeat business by building strong customer relationships.</li></ul>Required Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Basic to intermediate knowledge of automotive systems and repair processes.</li><li>Customer-focused approach with problem-solving skills.</li><li>Ability to multitask in a fast-paced workshop environment.</li><li>Familiarity with DMS (Dealer Management System) software preferred.</li></ul>Qualifications<ul><li>Diploma/Degree in Automobile Engineering or related field (preferred).</li><li>1&ndash;3 years of experience as a Service Advisor or in automotive customer service (freshers may be considered based on company policy).</li></ul>Work Environment<ul><li>Service center/workshop setting.</li><li>Requires regular interaction with customers, technicians, suppliers, and management.</li><li>May involve standing for long periods and occasional test drives.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Service Advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:We are seeking an experienced and customer-focused Auto motive Service Advisor to join our team. The Service Advisor will be the primary point of contact between customers and our service department, ensuring seamless communication, providing expert guidance, and facilitating the smooth execution of vehicle repair and maintenance services.Key Responsibilities:<ul><li>Greet customers warmly, establish rapport, and actively listen to their concerns and vehicle issues. Provide professional assistance and explanations regarding recommended services, repairs, and maintenance.</li><li>Coordinate with team leaders and workshop supervisors.</li><li>Collaborate with customers to obtain necessary approvals for the work to be performed on their vehicles. Clearly communicate the scope of work, including details and associated costs.</li><li>Effectively communicate job details to technicians, ensuring clear understanding of tasks and accurate execution of repairs and maintenance. Address any technician inquiries or clarifications as needed.</li><li>Create detailed and accurate job cards outlining the required services and repairs. Include relevant vehicle information, parts needed, labor estimates, and anticipated completion times.</li><li>Provide regular updates to customers on the status of their vehicle repairs, including any unexpected findings or delays. Maintain open and transparent communication throughout the service process.</li><li>Calculate and share accurate cost estimates for repairs and services, taking into consideration parts, labor, and any additional charges. Obtain customer approval before proceeding with any additional work.</li><li>Documentation: Maintain comprehensive and organized records of all interactions, approvals, recommendations, and services provided for each customer and their vehicle.</li><li>Conduct thorough quality checks on completed work to ensure repairs meet the required standards before releasing vehicles to customers.</li><li>Strive to exceed customer expectations by delivering exceptional service, addressing concerns promptly, and ensuring a positive overall experience.</li></ul>Qualifications:<ul><li>Previous experience working as an automotive service advisor or in a related customer service role.</li><li>Certification in Automotive Service Excellence (ASE) is a plus</li><li>Knowledge of automotive systems and components, including routine maintenance procedures and common repair issues.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li><li>Lucrative Incentives</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Carmooz

Company: Vertex Auto Service Center LLC Location: Ras Al Khor 2, Dubai Reports To: Service ManagerOverviewThe Service Advisor serves as the primary link between customers and the workshop. The role involves understanding customer concerns, preparing accurate job cards and estimates, coordinating repairs with technicians, providing timely updates, and ensuring a smooth and professional customer experience.Key Responsibilities Customer Interaction<ul><li>Greet customers in a professional and friendly manner.</li><li>Listen to customer concerns and record detailed vehicle issues.</li><li>Explain required repairs, services, and timelines clearly.</li><li>Provide recommendations for preventive maintenance and additional services.</li><li>Maintain strong customer relationships and ensure customer satisfaction.</li></ul>Job Estimation &amp; Documentation<ul><li>Create accurate job cards, quotations, and cost estimates.</li><li>Explain pricing, labour, and parts details to customers.</li><li>Seek approvals for additional work when required.</li><li>Ensure all customer complaints and instructions are properly documented.</li></ul>Workshop Coordination<ul><li>Communicate job details clearly to technicians.</li><li>Monitor job progress and ensure timely completion.</li><li>Coordinate with the parts department for parts availability.</li><li>Conduct a final quality check before vehicle delivery.</li></ul>Vehicle Delivery<ul><li>Inform customers when the vehicle is ready.</li><li>Explain the completed work and final invoice clearly.</li><li>Address customer queries and resolve any service-related concerns.</li><li>Ensure a smooth and professional vehicle delivery process.</li></ul>Administrative Tasks<ul><li>Maintain updated records in the service management system.</li><li>Follow up on delayed jobs or pending approvals.</li><li>Adhere to company policies, safety standards, and quality procedures.</li></ul>Required Skills &amp; QualificationsTechnical Skills<ul><li>Basic automotive knowledge and understanding of mechanical systems.</li><li>Ability to identify customer-reported issues and translate them into technical tasks.</li><li>Familiarity with job card systems and service management software.</li></ul>Customer Service Skills<ul><li>Excellent verbal and written communication skills.</li><li>Strong customer handling and conflict-resolution abilities.</li><li>Ability to explain technical matters in simple terms.</li></ul>Organizational Skills<ul><li>Strong time-management and multitasking capabilities.</li><li>Attention to detail with accurate documentation.</li><li>Ability to work under pressure in a fast-paced environment.</li></ul>Professional Skills<ul><li>Sales and upselling abilities.</li><li>Strong teamwork and coordination skills.</li><li>Problem-solving mindset and proactive attitude.</li></ul>Language Requirements<ul><li>Fluency in English (Required)</li><li>Hindi language is a must (Required)</li><li>Knowledge of additional languages is an added advantage.</li></ul>Qualifications<ul><li>Diploma or Degree in Automotive Engineering (preferred).</li><li>1&ndash;3 years of experience in a similar role.</li><li>Proficiency in MS Office and service management software.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you joined Immediately</li></ul>

Al-Futtaim

<div>Job Requisition ID: 174075

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role

Are you ready to be the face of Toyota in Dubai? We&rsquo;re looking for passionate and customer-focused Service Advisor to join our team in Toyota Al Badia. In this role, you&rsquo;ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth. 


What You Will Do
<ul>
<li>Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.</li>
<li>Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.</li>
<li>Consult &amp; Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.</li>
<li>Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.</li>
<li>Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.</li>
<li>Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.</li></ul> 


Required Skills to Be Successful
<ul>
<li>Experience: Minimum of 3&ndash;5 years as a Service Advisor in an automotive dealership.</li>
<li>Technical Knowledge: A solid understanding of automotive products, processes, and technical details.</li>
<li>Customer Service: A passion for going the extra mile to delight customers.</li>
<li>Language Skills: Strong English communication skills; Arabic is a plus!</li></ul> 


About the Team

You&rsquo;ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you&rsquo;ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations. 


What Equips You for the Role
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li>
<li>Proficiency in MS Office (SAP knowledge preferred).</li>
<li>Excellent communication and customer-handling skills.</li>
<li>A strong team player with the flexibility to work extended hours to meet targets and customer commitments.</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Choice Way Auto Maintenance LLC

Location: SharjahSalary: AED 2,500 &ndash; 3,000 (Negotiable depending on experience) Benefits: Visa providedJob Description: We are hiring a Workshop Advisor to oversee daily workshop operations. The role involves managing staff, ensuring smooth workflow, maintaining quality standards, and coordinating with management.Responsibilities:<ul><li>Supervise and lead workshop staff</li><li>Manage daily operations and workflow</li><li>Ensure timely and quality completion of tasks</li><li>Monitor equipment, tools, and inventory</li><li>Maintain workplace safety and cleanliness</li></ul>Requirements:<ul><li>Previous experience as Workshop Incharge / Supervisor</li><li>Strong leadership and organizational skills</li><li>Ability to meet deadlines and manage workload</li><li>Good communication and problem-solving skills</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Workshop Advisor

CHANEL

<div>
 
 Immediate Opportunity: Client Care Advisor 3-Month Mission
 
 
 
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 
 
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 
 
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
</div>

Client Care Advisor - 3 months mission

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Client Care Advisor - 3 months mission