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senior software engineer Jobs in Hyderabad

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content services – analyst Jobs in Hyderabad

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servicenow developer

PepsiCo

<div>
 
 Overview
 
 
 
 This is a position in the Digital Employee Experience Team. The ideal candidate will be a detail-oriented, forward-thinking Business Analyst passionate about understanding business needs, translating them into actionable technical requirements, and contributing to the evolution of our employee experience platforms, digital content management, and optimization.
 
 
 
 Responsibilities
 
 
 
 Business Analysis &amp; Requirements Management
 
 
 <ul>
 <li>
 Engage with business stakeholders to understand needs, pain points, and improvement opportunities for the Knowledge Management and EC Pro modules.
 </li>
 <li>
 Translate business requirements into clear, detailed user stories, including acceptance criteria.
 </li>
 <li>
 Conduct and coordinate User Acceptance Testing (UAT) for all development stories prior to deployment.
 </li>
 <li>
 Analyse feedback, issues, and enhancement requests received from users and convert them into actionable stories or bug tickets.
 
 
 </li>
 </ul>
 Agile Delivery &amp; Collaboration:
 
 
 <ul>
 <li>
 Partner with the Scrum Master and development team to prioritise user stories for each sprint cycle.
 </li>
 <li>
 Support ongoing backlog refinement, ensuring stories are well-defined, estimated, and aligned with project goals.
 </li>
 <li>
 Monitor and manage the issues and requests queue, ensuring timely triage, resolution, and communication.
 </li>
 <li>
 Work closely with cross-functional teams to understand mutual impacts of upcoming changes on their processes and to assess how their initiatives affect our modules.
 
 
 </li>
 </ul>
 Cross functional collaboration:
 
 
 <ul>
 <li>
 Collaborate with Training and Communications specialists to support the creation of clear and timely communication materials regarding product changes, enhancements, and upcoming releases.
 </li>
 <li>
 Support change management activities by ensuring stakeholders understand the value, impact, and functionality of new features.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Technical &amp; Functional Skills
 </li>
 <li>
 5-7 years of experience as a Business Analyst, preferably in a ServiceNow environment.
 </li>
 <li>
 Familiarity with ServiceNow Knowledge Management and Employee Center Pro (or related HR/ITSM modules).
 </li>
 <li>
 Strong understanding of Agile delivery methodologies, backlog management, and sprint planning.
 </li>
 <li>
 Ability to write high-quality user stories, acceptance criteria, and process documentation.
 </li>
 <li>
 Experience performing UAT, including test planning, execution, and defect management.
 </li>
 <li>
 Analytical &amp; Professional Skills
 </li>
 <li>
 Excellent analytical and problem-solving abilities, with the capacity to break down complex issues into actionable tasks.
 </li>
 <li>
 Ability to translate business needs into technical concepts and vice versa.
 </li>
 <li>
 Strong communication and stakeholder management skills across technical and non-technical audiences.
 </li>
 <li>
 Highly organised, with the ability to manage multiple priorities and maintain attention to detail.
 </li>
 <li>
 Preferred Experience (Good to Have)
 </li>
 <li>
 Prior exposure to Knowledge-Centered Service (KCS) practices.
 </li>
 <li>
 Experience working with global or cross-functional teams.
 </li>
 <li>
 Basic understanding of ServiceNow administration or configuration.
 </li>
 </ul>
</div>

Content Management Analyst

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Service Experience Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world
 
 .
 
 
 
 At McDonald&rsquo;s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise. In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels &ndash; ensuring every experience is intuitive, consistent and seamless. They will work together with the Service Experience Lead and functional teams to bring user-centered design to life &ndash; translating insights into actionable designs, driving alignment across journeys and touchpoints, and ensuring service experiences not only meet business needs but exceed user expectations. They will support the activation and governance of service experience practices, including journey mapping, persona development, and multi-channel experience design, helping to embed experience excellence at the heart of every service interaction.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Execute the service experience design framework across digital employee touchpoints (e.g., ServiceNow), applying defined methods and standards to support seamless and user-centered interactions
 </li>
 <li>
 Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
 </li>
 <li>
 Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
 </li>
 <li>
 Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
 </li>
 <li>
 Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools (e.g., NowAssist) to improve resolution speed
 </li>
 <li>
 Monitor and report on service experience KPIs (e.g., CSAT, NPS, XLA, CES) and support measurement consistency across service organizations
 </li>
 <li>
 Analyze service adoption, consumption trends, and user behavior across channels (portal, mobile, chatbot, live agent, phone, helpdesk); translate data into actionable insights for experience improvements and operational efficiencies
 </li>
 <li>
 Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
 </li>
 <li>
 Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
 </li>
 <li>
 Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
 </li>
 <li>
 Experience with enterprise service platforms such as ServiceNow or equivalent
 </li>
 <li>
 Experience in persona-based design, service journey mapping, and process simplification
 </li>
 <li>
 Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment
 </li>
 </ul>
 
 
 
 
 
 Additional information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national
 
 origin, age, disability status, medical
 
 condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Service Experience Manager [T500-19912]

National Payments Corporation Of India (NPCI)

<div>
 
 What will you be Doing?
 
 
 
 
 
 We are in process building India&rsquo;s payment network to cater to India&rsquo;s financial institutions. You will be building platforms which would create network infrastructure for optimizing the financial value chains and improving the penetration of financial and payment instruments within India. You will be working with world class developers, designers, domain specialist to create the future distributed public infrastructure
 
 
 
 
 
 What are we looking for?
 
 
 
 
 
 &bull;Looking for RUST Developer / Senior RUST Developer Lead in our team.
 
 
 &bull;Strong understanding of various consensus algorithms, At least one productionized experience and in blockchain would be added advantage.
 
 
 &bull;Total experience of 2 to 10+ years with 2+ of RUST development experience preferred. Demonstrable quality would be preferred over quantity of experience.
 
 
 &bull;Full Stack development credentials with ability understanding of devops and blockchain orchestration is added advantage.
 
 
 &bull;Good Understanding of RUST libraries and integration with Kafka, KeyDB, Redis, Blockchain, RDBMS.
 
 
 &bull;Proficient with one or more programming languages such as C, C++, Go Lang.
 
 
 &bull;Proficient with multiple NoSQL databases.
 
 
 &bull;Implementing cryptography and additional level of security in building the platform and its external endpoint.
 
 
 &bull;Should be able to keep his wits in high pressure environment
 
 
 
 
 
 What can You expect?
 
 
 
 
 
 You will be part of the Market Innovation group with NPCI tasked with transforming the future of Indian financial system. You will be part of a high-performance team working on a high-performance productionized payment network designed to be consumed at national scale.
 
</div>

Rust Developer

Deloitte

<div>
 
 
 Job Title:
 
 Senior Java Developer
 
 
 
 Location:
 
 Hyderabad, India
 
 
 
 Experience:
 
 6+ years
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for an experienced
 
 Java Developer
 
 with strong technical expertise and a passion for building scalable, high-performance applications. The ideal candidate will have hands-on experience in designing, developing, and deploying enterprise-level solutions using Java technologies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain Java-based applications.
 </li>
 <li>
 Write clean, efficient, and well-documented code.
 </li>
 <li>
 Collaborate with cross-functional teams to define, design, and ship new features.
 </li>
 <li>
 Troubleshoot, debug, and optimize application performance.
 </li>
 <li>
 Ensure application security and compliance with best practices.
 </li>
 <li>
 Participate in code reviews and mentor junior developers.
 </li>
 <li>
 Work in Agile/Scrum environments and contribute to sprint planning.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 
 6+ years of experience
 
 in Java development.
 </li>
 <li>
 Strong knowledge of
 
 Core Java
 
 ,
 
 J2EE
 
 , and
 
 Object-Oriented Programming
 
 .
 </li>
 <li>
 Experience with
 
 Spring Framework (Spring Boot, Spring MVC)
 
 .
 </li>
 <li>
 Proficiency in
 
 RESTful APIs
 
 ,
 
 Microservices architecture
 
 .
 </li>
 <li>
 Hands-on experience with
 
 Hibernate/JPA
 
 and relational databases (MySQL, PostgreSQL, Oracle).
 </li>
 <li>
 Familiarity with
 
 version control systems
 
 (Git) and
 
 CI/CD pipelines
 
 .
 </li>
 <li>
 Knowledge of
 
 cloud platforms
 
 (AWS, Azure, or GCP) is a plus.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Exposure to
 
 Docker/Kubernetes
 
 .
 </li>
 <li>
 Experience with
 
 message brokers
 
 (Kafka, RabbitMQ).
 </li>
 <li>
 Knowledge of
 
 unit testing frameworks
 
 (JUnit, Mockito).
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Opportunity to work on cutting-edge technologies.
 </li>
 <li>
 Collaborative and innovative work environment.
 </li>
 <li>
 Competitive salary and benefits.
 </li>
 </ul>
 
 
</div>

Java Software Engineer

Centrilogic

<div>
 
 
 Network Patch Specialist
 
 
 
 
 
 
 
 Summary
 
 
 
 We are seeking a skilled and detail-oriented
 
 Network Patch Specialist
 
 to join our offshore MSP team. This role is critical in maintaining the security and stability of our clients&rsquo; network infrastructures by ensuring timely and effective patching of network devices, including
 
 Fortinet, Cisco, Juniper, Aruba, Meraki and Palo Alto firewalls
 
 . The ideal candidate will have hands-on experience with firewall platforms, strong change management discipline, and a proactive approach to vulnerability remediation.
 
 
 The ideal candidate will be instrumental in maintaining and enhancing client network environments by executing structured, repeatable patching processes aligned with IT Service Management (ITSM) best practices. This role involves close collaboration with internal teams, external stakeholders, and technology vendors to ensure consistent service delivery and high levels of client satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform scheduled and ad-hoc patching of network devices across multiple customer environments.
 </li>
 <li>
 Oversee the end-to-end lifecycle of patches, including identification, deployment, and verification across multiple customer environments.
 </li>
 <li>
 Continuously monitor vendor releases and security advisories to identify relevant patches and assess risk levels (prioritization) based on severity, impact and compliance requirements.
 </li>
 <li>
 Ensure compliance with customer-specific patching policies and change management procedures.
 </li>
 <li>
 Collaborate with onshore and offshore teams to coordinate patch windows and minimize service disruption.
 </li>
 <li>
 Validate patch success and perform post-patch health checks on network appliances.
 </li>
 <li>
 Maintain accurate documentation of patch activities, including change tickets, rollback plans, and patch status reports.
 </li>
 <li>
 Generate regular reports for internal audits and regulatory compliance.
 </li>
 <li>
 Troubleshoot patch-related issues and escalate to senior engineers when necessary.
 </li>
 <li>
 Actively contribute to ongoing improvement efforts aimed at refining and optimizing patch management processes.
 </li>
 <li>
 Communicates patching plans, schedules, and impacts to relevant stakeholders, including IT operations, security, and business units.
 </li>
 <li>
 Review and refine patch management strategies regularly to adapt to evolving technologies, threats, and business needs.
 </li>
 <li>
 Collaborate with security teams to address vulnerabilities identified through scans or threat intelligence, ensuring timely patching of affected systems.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 3+ years of experience in network administration or security operations, preferably in an MSP environment.
 </li>
 <li>
 Hands-on experience with
 
 Fortinet FortiGate
 
 ,
 
 Juniper, Meraki, Aruba, Cisco ASA/Firepower
 
 , and
 
 Palo Alto Networks
 
 firewalls.
 </li>
 <li>
 Familiarity with patch management tools and scripting for automation (e.g., Ansible, Python, Bash or vendor-specific tools) would be an asset.
 </li>
 <li>
 Strong understanding of network protocols, firewall policies, and VPN configurations.
 </li>
 <li>
 Experience with ITIL-based change management processes.
 </li>
 <li>
 Excellent communication skills and ability to work independently in a remote team environment.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with ITSM platforms (e.g., ServiceNow, Jira).
 </li>
 <li>
 Solid understanding of business, technology and ITIL processes.
 </li>
 <li>
 Experience with security platforms (e.g., Cisco ASA, Palo Alto, WatchGuard) would be an asset.
 </li>
 <li>
 Knowledge of scripting or automation (e.g., Python, PowerShell) is a bonus.
 </li>
 <li>
 Proven track record of escalation management experience.
 </li>
 <li>
 Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
 </li>
 <li>
 Proven experience in process development and operational maturity.
 </li>
 <li>
 Excellent Critical Thinking and Emotional Intelligence skills.
 </li>
 <li>
 Certifications in Fortinet NSE 4/5/6/7 would be an asset.
 </li>
 <li>
 CCNA min, CCNP, Network + Security +, JNCIA, JNCIS, AWS certification or Azure Network Engineer Associate.
 </li>
 </ul>
 
 
 
 
 
 Work Schedule:
 
 
 <ul>
 <li>
 Flexible offshore hours with availability during customer maintenance windows (including evenings/weekends as needed).
 </li>
 <li>
 Participation in an on-call rotation for emergency patching or incident response.
 </li>
 </ul>
 
 
</div>

Senior Consultant - Tax-TTC- Sirion - Hyderabad/Bengaluru/Gurugram/Pune/Chennai/Mumbai/Kolkata

Notion

<div>
 
 About Us
 
 
 
 Notion helps you build beautiful tools for your life&rsquo;s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email&mdash;with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
 
 
 In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
 
 
 
 About The Role
 
 
 
 Our Engineering Automation team is mandated to transform how engineering works. Your team is responsible for creating AI based automations for engineering workflows such as triaging a problem, bisecting changes, bug fixing and incident response.
 
 
 QA engineers are in your extended team and will collaborate you on AI based end to end verifications. CX is another sister org that you will augment their internal workflows using agentic AI.
 
 
 
 What You'll Achieve
 
 
 
 <ul>
 <li>
 Build by and for AI: Building tools for Notion engineers to triage problems faster, supporting agentic AI workflows and end to end testing platform using AI capabilities. You'll create a healthy environment in your team that embodies Notion's values.
 </li>
 <li>
 Improve agentic AI abilities: Unlock AI agents to refactor code, fix bugs, write tests, triage issues.
 </li>
 <li>
 Partner in DevEx: Partner with Developer Experience team to enhance Notion&rsquo;s CI and CD pipelines. Enhance Developer Experience.
 </li>
 <li>
 Collaborate across teams: Work closely with product engineering teams to understand their automation needs and improve developer experience.
 
 
 </li>
 </ul>
 
 Skills You'll Need To Bring
 
 
 
 <ul>
 <li>
 8+ years of experience leading and contributing to scalable projects within high-growth, fast-paced organizations
 </li>
 <li>
 Strong systems mindset: Stitch in-house and third parties to be able to solve complex problems. Being able to utilize LLMs along with MCPs to address agentic use cases.
 </li>
 <li>
 Multitasker and present: you like interrupts especially if this is blocking engineers.You switch between your project work and day to day observability and deploy challenges.
 </li>
 <li>
 Interest in learning how things work: you love to learn how the tools you use work at a fundamental level. You get excited at the idea of digging into third-party source code to understand how they work and find new ways to use them.
 </li>
 <li>
 Pragmatic and business-oriented: You care about business impact and prioritize projects accordingly. You don't just go after cool stuff&mdash;you understand the balance between craft, speed, and the bottom line. To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you're not ideological and can learn new technologies as you go.
 
 
 </li>
 </ul>
 
 Nice To Haves
 
 
 
 <ul>
 <li>
 Having worked with LLMs and build real world applications.
 </li>
 <li>
 Familiarity with TypeScript, especially in ways to keep it running smoothly in a large codebase.
 
 
 </li>
 </ul>
 We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you&rsquo;re excited about a role but your past experience doesn&rsquo;t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you&rsquo;re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
 
 
 Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
 
 
</div>

Software Engineer

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