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shop manager

Azadea

• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio. • Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc. • Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout • Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market • Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged • Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team • Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner • Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first) • Oversee the shop's image and ensure its compliance with the brand s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room

Shop Manager

Azadea Group

Overview Job Description - Shop Manager II (SHO000644)ABOUT THE COMPANYAZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. Responsibilities <ul><li>Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.</li><li>Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.</li><li>Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.</li><li>Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.</li><li>Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.</li><li>Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.</li><li>Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales, etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.</li><li>Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.</li><li>Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.</li><li>Oversee the shop's image and ensure compliance with the brand's standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.</li><li>Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.</li><li>Specific for Multimedia & Lifestyle: Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.</li><li>Specific for Multimedia & Lifestyle: Remain informed on the latest trends and advancements in technology, lifestyles, music, and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.</li><li>Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct daily Japanese meetings to keep the staff informed and engaged.</li></ul> Qualifications EDUCATIONBachelor's degree in a related field.EXPERIENCEGeneral ExperienceFour to six years of experience in the Retail, or a similar role.Managerial ExperienceTwo years of experience in a managerial role. BEHAVIORAL COMPETENCIES <ul><li>Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.</li><li>Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.</li><li>Decision Quality: Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.</li><li>Drives Results: Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.</li><li>Develops Talent: Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.</li><li>Values Differences: Recognizes the value that different perspectives and cultures bring to an organization. For example, grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives, backgrounds, etc.</li><li>Rebounds from setbacks and adversity when facing difficult situations. For example, skillfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation, reduces tensions, and finds optimal solutions. Swiftly recovers from significant setbacks.</li></ul>Azadea Group is an Equal Employment Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws. Organization Calzedonia Primary Location United Arab Emirates-UAE, Dubai, Mall Of The Emirates

Shop Manager II

Belle Mer Accessories

<ul><li>Achieving the sales targets.</li><li>Ensure that the shop meets company standards.</li><li>Updated product knowledge of own products and competitor products.</li><li>Efficient stock control</li><li>Ensure shop timings (Opening &amp; Closing) are strictly followed by all staff.</li><li>Window displays are managed</li><li>Communicate the sales plan to team members and ensure targets are achieved; ensure all sales persons contribute equally towards target achievement.</li><li>Ensure proper product and price information is given to the customer; assist the sales person in case of difficulty.</li><li>Prepare &amp; submit sales reports as required by the Area Sales Manager.</li><li>Handle staff grievances and ensure motivation levels are high.</li><li>Keep oneself abreast of and have complete knowledge of current market trends in terms of size, weight, designs, and patterns by inquiring from customers or by their orders/ requirments communicated; inform Area Sales Manager and also record in Order Book.</li></ul>Qualifications:<ul><li>Three (3) years relevant experience</li><li>Good English communication skills</li><li>Excellent interpersonal skills</li><li>Extremely proactive</li></ul>If you believe you meet the above criteria, don&rsquo;t miss this opportunity!Contact us directly by sending your CV to the following number:+971558704129Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per month

Shop Manager - Dubai/Abu Dhabi

Brokahwa Cafe L.L.C

<ul><li>Oversee and manage the daily operations of the coffee shop and bakery.</li><li>Lead, train, and motivate staff to deliver excellent service.</li><li>Ensure high standards of quality, hygiene, and customer satisfaction.</li><li>Monitor inventory, manage supplies, and handle ordering.</li><li>Handle staff schedules and oversee budgeting, reporting, and cost control.</li></ul>

Coffee Shop & Bakery Manager

BALMAIN PARIS L.L.C

· Count money in cash drawer at the beginning of the shift to ensure that amounts are correct and that there is adequate change, and inform Head Cashier Office (HCO)/Finance Department immediately in case any variance found.· Match the day opening physical cash balance with the previous day’s closing records and open statement posting at the beginning of each day.· Responsible for shop’s float cash fund, cash handling and cash deposit in the bank.· Responsible for Credit Card Entry & Transactions· Responsible for Issuing & tracking Manual Tax Invoice and Settling it through entering details in POS system· Responsible for Void Transactions and usage of Terminal machine· Responsible for Cashier Log In/Out , sales amount being hand over· Responsible to know the Invoice Entry & Issuance policies.· Compute and record totals of transactions, calculate total cash received during the day, and reconcile this with total sales.· Perform day-end procedures such as sort, count, and wrap currency, record cash denominations, tender declarations, collecting receipts, cash deposits, closing emails, etc.· Ensure a safe & proper transition of cash to Shop Manager/in-charge when not available or temporarily away from shop for a break.· Should have sufficient knowledge about the Navision System and its procedures.· Carry on inventory movement process and maintain proper transfer-in/transfer-out transaction.· Greet customers to the shop and provide the highest standards of customer service.· Obtain and update his/her knowledge from time to time about products, prices, Refunds & exchange policies, currency, and exchange rate, answer customers&#x27; questions, and provide information on procedures or policies.· Assist the shop manager to prepare periodical reports & documents and submit to Area Manager/ Sale Department / Head Office when requested.· Responsible for answering calls, monitoring emails, informing the showroom manager/in-charge about the received emails, preparing emails as per the shop manager instruction and informing the shop manager/in-charge to reply to emails in case he/she is not available to do so.· Perform other tasks that might be assigned from time to time.

Cashier

Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis and suggest corrective actions to hierarchy when needed
Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner
Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop s operational requirements in a cost effective manner
Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Assistant Manager

planning & Budgeting:• Prepare the budget for all Shops in terms of both quantity & value: monthly, quarterly, and annually.• Perform Market research and submit detailed reports to the direct manager including competitors’ products, prices, visual merchandising, fits, and sizes that are not available in our stock.• Prepare SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis for prospective new shops.• Implementing the Brand concept of each brand as per Head Office direction & guidelines.• Arrange promotions and marketing strategies and trends. Marketing & Sales:• Prepare a detailed sales strategy plan.• Prepare Sales Budget monthly and annually and need to set & achieve hourly, daily, weekly, monthly, quarterly, semi-annually, and annual shops targets.• Analyze Sales: daily, weekly, monthly, quarterly, semi-annually, and annually and ensure an uptrend graph.• Monitor average bill transactions (both in terms of quantity & value) of each shop after analyzing them, review average invoice value closely to ensure that the total value of purchase goes always in an up-trend, in addition to creating plans to increase the average bill.• Review daily, weekly, and monthly sales of each transaction and focus on selling full outfits/a complete set of clothes.• Follow up on customer’s orders and ensure their satisfaction at all times. Product Merchandising :• Prepare distribution plan for all items to the shops.• Ensure that the replenishment takes place either through auto-replenishment from the DIP warehouse or by intra-store replenishment on time.• Ensuring that all goods that are available in stock get fair treatment in terms of display.• Analyze product movement and provide feedback on product movement to direct Manager with suggestions on future orders.• Communicate with Retail Merchandisers regarding shop orders, missing items, and fast-moving & slow-moving items, and coordinate with merchandisers for moving the fast-moving items from non-performing shops.• Conduct product research on current and future trends and requirements for the brands. Visual Merchandising :• Cooperate with the Visual Merchandising team for proper Visual Merchandising display as per brand concept. Assist in setting Visual Merchandising standards for our brands.• Evaluate the display of the VM and its effect on shop sales, and if required to move the items to another location in the shop, this can be tested and if proven effective these changes need to be aligned with all shops.• Coordinate and align with the Artist Team regarding their outcome of sales boards, special offer boards, any promotional item, window stickers fixing, etc., to match it with the requirement and ensure that it’s placed in the proper timing, also, make sure to report any discrepancies to the concerned personnel. Inventory:• Prepare stock-taking/inventory plan .• Monitor stock periodically as satisfactory, ensure there are no variances, and in case any variances are found, investigate and follow up to find the reason, and follow up with the concerned personnel till the issue is resolved. Relation Customer:• Solving customer issues by discussing directly with the customer if the shop manager could not handle the situation or if there were a major issue, and ensuring that all customers get the best possible service.• Ensure that the team is collecting customers’ input on our products to take necessary actions and that customers’ data is recorded, updated, and maintained in order to build a stronger relationship with customers. Manpower:• Train the new staff and ensure complete product knowledge and customer service training is given, assessed, and after a while, reevaluate them.• Whenever the shops get new products or items, he/she needs to explain the qualities/advantages of the product to the sales team, which will help them in the selling process.• Inform the staff of their daily, weekly, and monthly individual sales targets, monitor sales staff performance closely to identify low-performance staff, and take necessary measures to improve their performance by counseling and /or further training if needed. Also, provide the staff with tips on how to stay competitive along with the better-performing colleagues.• Conducting interviews and selecting the right candidate for the shops&#x27; requirements.• Preparing performance evaluations of all employees every month and taking necessary action in coordination with the HR department and direct Manager. Follow up on the performance evaluation of the previous month, and observe the improvement.• Consider flexi hours in smaller shops to ensure maximum commission for salespersons, at the same time taking into consideration it does not affect the sales. General Administration:• Lease & coordinate with other departments like, HR, Warehouse, Purchase, I.T., and Finance as & when required.• Ensure money is deposited to the bank correctly every day, and that a daily Cash deposit slip scanned copy has been sent to him/her for cross-checking.• Handle emergency situations, and need to be ready to answer the company phone even after duty hours in order to attend to emergency calls.• Building good relationships with mall/property representatives.• Get training from I.T. – Business Solution team for ERP system - attendance System for monitoring products, prices, movement of the goods, inventory, sales data, attendance, absence, annual leaves, joining, etc., and in case of any technical issue he/she should report the matter concerned parties.• Need to send daily reports to the direct manager including the checklist for the tasks to be done in each shop.

Area Manager

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