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shopping centre manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE: 
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.
Build, develop and implement store action plans to maximise sales and KPIs performance 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul>
Sales
<ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul> 
People<ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader">
Relationships</h1>
Internal Relationships<ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul>
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader">
Job Holder Profile</h1>
Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul>
Experience<ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul>
Languages<ul><li>
English &ndash; minimum intermediate level</li></ul>
Competencies<ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader">
HE</h2>
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul>
Join us and belong to something beautiful.</div>

Customer Experience Manager - Dubai Mall Flagship Store

CELINE

Join or sign in to find your next job Join to apply for the STORE MANAGER (F/M/X) DUBAI MALL role at CELINEJoin to apply for the STORE MANAGER (F/M/X) DUBAI MALL role at CELINECELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment. YOUR WORK ENVIRONMENT As Store manager, you will act as the store Chief Executing Officer. You will be a model in terms of sales, customer experience and loyalty, spending most of your time on the shopfloor. You will promote the brand's culture and values in its daily environment as well as a talent hunter, people manager and a skills developer. Job Responsibilities Your impact Business and client developer <ul><li>Monitor the store performance and always remain aware of market trends</li><li>Take responsibility of the P&L</li><li>Identify areas of improvement and work hand in hand with managers to implement action plans to achieve the commercial goals</li><li>Establish a client-centric mindset to offer clients the best experience in store and achieve the CRM objectives</li><li>Translate the store's objectives into concrete daily targets and tasks, inspire the team to reach the targets</li><li>Be the link between the head office and the store </li></ul>Brand ambassador and promoter <ul><li>Be the ambassador of the brand and endorse the culture and values to promote CELINE</li><li>Ensure the best level of client experience</li><li>Handle delicate customer situations if needed </li></ul>Process owner <ul><li>Ensure that all the processes are compliant with the legal, regulatory and internal requirements</li><li>Being responsible of the Stock</li><li>Being responsible of the Store planning</li><li>Guarantee the proper execution of all tasks related to the digitalization of the store </li></ul>Talent Hunter, Manager & Skills Developer <ul><li>Detect new talents in your daily environment and recruit them</li><li>Manage the team to drive the business: create a positive work environment, develop the team spirit</li><li>Regularly coach the team to ensure they develop the key skills expected at their position </li></ul>Profile Keys for success Education: Business School, University or "equivalent experience" Experience: Retail experience required Experience in luxury/fashion business a plus Competencies: Strong business sense and ability to drive results Product and fashion sensitivity Proven ability to manage large teams, strong leadership High sensitivity to client experience and loyalty Strong communication skills Organizational skills, sense of priorities and agility Talent for coaching and developing a team Exceptional interpersonal skills, empathy, sincerity and curiosity Ability to manage multiple priorities in a fast-paced environment Detail oriented, highly organized Excellent written and verbal communication skills. Ability to interact with all levels of the organization Flexibility to work a retail schedule including evenings, weekends, and holidays Languages: Fluent in Arabic and English, proficiency of other language(s) will be an advantage Workplace: Dubai Mall Additional Information OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales and Business Development</li><li> Industries Retail Luxury Goods and Jewelry</li></ul>Referrals increase your chances of interviewing at CELINE by 2xGet notified about new Store Manager jobs in Dubai, Dubai, United Arab Emirates. Store Supervisor - Faces - Mall of the Emirates Showroom Manager/ Store Manager Retail Al Futtaim Watches & Jewlery UAE Dubai, Dubai, United Arab Emirates 3 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

STORE MANAGER (F/M/X) DUBAI MALL

Anta

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Oversee daily store operations and ensure compliance with ANTA standards.
 </li>
 <li>
 Lead and motivate the team to achieve sales targets and deliver excellent customer service.
 </li>
 <li>
 Maintain store presentation and visual merchandising standards.
 </li>
 <li>
 Manage inventory, including replenishment, stock counts, and loss control.
 </li>
 <li>
 Handle staff scheduling, onboarding, and performance follow-up.
 </li>
 <li>
 Monitor store KPIs and provide regular sales reports with improvement suggestions.
 </li>
 <li>
 Ensure compliance with safety, hygiene, and local regulatory requirements.
 </li>
 <li>
 Work closely with Country Manager to implement promotions and store initiatives.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred or equivalent retail experience.
 </li>
 <li>
 3+ years as Store Manager or Assistant Store Manager; sportswear/apparel/footwear experience preferred.
 </li>
 <li>
 Strong leadership and customer service skills.
 </li>
 <li>
 Good understanding of retail operations, merchandising, inventory, and POS systems.
 </li>
 <li>
 Proven ability to meet sales targets and use KPIs to drive performance.
 </li>
 <li>
 Good communication skills in English; organized, hands-on, and reliable.
 </li>
 <li>
 Able to work in a fast-paced, growing environment.
 </li>
 </ul>
 
 
 
 
 By submitting your application, you acknowledge that you have read and agreed to the Recruitment Privacy Policy (click here to view: https://obs-atahr-az1-p01.obs.cn-east-273.antacloud.com/hr_html/ATME_Recruitment_Privacy_Policy.html). If you do not agree, please do not submit your personal information or resume to us.
 
</div>

Store Manager(Dubai/Sharjah)

Alabbar Enterprises & ANOTHER

Store Manager Candylicious Dubai Mall Join to apply for the Store Manager Candylicious Dubai Mall role at Alabbar Enterprises & ANOTHER Store Manager Candylicious Dubai Mall Join to apply for the Store Manager Candylicious Dubai Mall role at Alabbar Enterprises & ANOTHEROur Story: Dubai Full time ONSITE Job Description Our Story: Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments - growth. Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life. Job Summary Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force. Job Responsibilities <ul><li>Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.</li><li>In conjunction with Retail head and Project Team, spearheading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.</li><li>Monitor competitor activity (market survey, etc.)</li><li>Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li><li>Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.</li><li>Review and assess customer satisfaction with products and services in coordination with the store managers.</li><li>Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.</li><li>Handle suggestions and complaints by customers promptly and efficiently.</li><li>To ensure all legal documents are in place with timely renewals done through the concerned departments.</li><li>Keeps abreast of the evolving market trends and introduces plans to implement relevant improvements while believing in continuous market research.</li><li>Suggest in innovation and creativity in the products / items in line with the Principal's expectations along with the Buying Team.</li><li>Assist in all operational matters pertaining to new concepts from fit-out's, staff recruitment, deployment and training.</li><li>Maintains effective communication on the activities of all Retail concepts with other operating departments within Alabbar Enterprises in order to provide best possible service to the guests.</li><li>Ensuring all VM activities are properly coordinated and brand guidelines are met as per Principal's standards.</li><li>Ensuring all Expirations dates are monitored and taken care of.</li><li>Introduce, monitor and assess cost control and cost reduction measures on continuous basis.</li><li>Set up, establish, develop, and grow existing concepts' operational procedures (SOPs).</li><li>Create, implement, and unify training manuals and procedures across all existing and new concepts.</li><li>Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.</li><li>Head all operational matters in different concepts (existing & new) - provide appropriate guidance, training, improve efficiency and quality.</li><li>Support the development and implementation of brand specific systems, processes, business plans, and budgets.</li><li>To monitor waste carefully and taking corrective actions.</li><li>To prevent all possible losses.</li><li>To take care of the Aging stocks and to take timely action for liquidating the same along with Buying Team.</li><li>Unify management styles and culture across all existing and new concepts.</li><li>Support HR in placing the appropriate KPI's for Store Managers and staff across all existing and new concepts.</li><li>Develop employee recognition schemes and enhance work culture as well as the roles and responsibilities.</li><li>Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.</li><li>Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.</li><li>Support, train and assist the Store Managers to ensure maximization of productivity.</li><li>Ensures that employee's suggestions /comments/ grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department.</li><li>Evaluate the performance of the team and administrate a personal development program to provide well trained employees at all levels, thus improving standards, motivation and creating succession plan. </li></ul>Job Requirements <ul><li>Bachelor s degree in Business Administration or any related field.</li><li>3-5 years of experience in a similar role.</li><li>Good English Communication and Interpersonal Skills.</li><li>Good knowledge in Team Management.</li><li>Good financial skills and Business Acumen (P&L).</li><li>Good Microsoft Office Skills. </li></ul>What We Offer <ul><li>A supportive and friendly team.</li><li>Career growth opportunities.</li><li>Competitive salary and benefits. </li></ul>View all jobs EN <ul><li>English - EN</li><li>العربية - AR</li></ul> Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales and Business Development</li><li> Industries Food and Beverage Services</li></ul>Referrals increase your chances of interviewing at Alabbar Enterprises & ANOTHER by 2xGet notified about new Store Manager jobs in Dubai, Dubai, United Arab Emirates. Assistant Store Manager Retail Ted Baker Dubai, UAE In-store Customer Experience Manager - Retail Store Supervisor - Faces - Mall of the Emirates Store Manager - Beauty Retail Watsons Abu Dhabi Operations Manager - Mall of the Emirates, Woman Dubai, Dubai, United Arab Emirates 12 hours ago Store manager - Luxury Jewellery and Watches Assistant Store Manager Retail Kiabi We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Store Manager Candylicious Dubai Mall

Fendi

<div>
 
 Position
 
 
 
 The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.
 
 
 
 Job Responsibilities
 
 
 
 
 Category Sales Management and Business Development
 
 
 
 <ul>
 <li>
 Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
 </li>
 <li>
 Monitor and achieve category department performance with relevant KPIs;
 </li>
 <li>
 Analyse the category business, propose and implement action plans to improve results;
 </li>
 <li>
 Set category performance target for the team and individual with the Store Manager;
 </li>
 <li>
 Be sensitive to competitors' trading activities and give feedback to Store Manager.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Leverage all clienteling tools to achieve Department and Store business goals;
 </li>
 <li>
 Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
 </li>
 <li>
 Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
 </li>
 <li>
 Improve Mystery Shopper Results with action plans;
 </li>
 <li>
 Implement appropriate CRM tools and develop loyal customer of particular product category;
 </li>
 <li>
 Act as brand category ambassador to educate VIP and new Clients;
 </li>
 <li>
 Participate into ad-hoc Clientele projects.
 
 
 </li>
 </ul>
 
 Operations and Visual Merchandising
 
 
 
 <ul>
 <li>
 Ensure that merchandize is properly managed, displayed, stored and maintained by team;
 </li>
 <li>
 Maintain inventory accuracy and shrink rates within company standards;
 </li>
 <li>
 Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
 </li>
 <li>
 Maintain the Visual Merchandising consistent with Company standards;
 </li>
 <li>
 Align periodically visual merchandising and sales performance;
 
 
 </li>
 </ul>
 
 Team Management and Development
 
 
 
 <ul>
 <li>
 Discuss individual performance every month and coach team members
 </li>
 <li>
 Motivate the team so that they perform at their highest level to meet their individual and store objectives
 </li>
 <li>
 Organize the team in an efficient manner according to business needs and delegate responsibility
 </li>
 <li>
 Translate strategic and business goals into concrete and individual actions and objectives
 </li>
 <li>
 Conduct category training to the team
 </li>
 <li>
 Execute the in-store training routine set by the Store Manager
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
 </li>
 <li>
 Bachelor's Degree or equivalent is preferred
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Leadership and experience in managing large teams
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Excellent relationships skills, self-reliant, approachable and patient
 </li>
 <li>
 Confidence, organizational skills, professionalism
 </li>
 <li>
 Goal oriented approach, multitasking
 </li>
 <li>
 Client focus with great business acumen
 </li>
 <li>
 Administration and financial skills
 </li>
 <li>
 Computer skills and Retail management system knowledge
 </li>
 <li>
 Strong knowledge and/or interest for fashion/luxury industry
 </li>
 </ul>
</div>

Department Manager - Dubai Mall

Join to apply for the Store Manager Sun and Sands UAE role at GMGThe role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities:<ol><li>Communicates store targets to the team and drives sales to achieve financial objectives</li><li>Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products</li><li>Oversees and monitors all point of sales activities in the store which includes sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback, etc.</li><li>Oversees cash transaction entry and management (petty cash, POS cash elements, change floats)</li><li>Regularly audits store administration and resolves issues; assists in annual stock counts and spot checks</li><li>Monitors and handles customer complaints, taking corrective action in line with policy; responds to feedback professionally and promptly</li><li>Tracks and evaluates sales performance, researches market trends and competitor activities to identify critical business factors, and proposes action plans to increase sales and profitability</li><li>Analyzes sales reports and provides insights to maximize stock potential; reports on new and core collection performance</li><li>Maintains high standards in window and in-store displays according to merchandising guidelines</li><li>Oversees inventory management, including stock availability, order management, back store management, and stock movement within the store</li><li>Ensures accurate stock management, including stock aging, loss, and space management</li><li>Coordinates with facilities department on repairs or replacements; supports maintenance standards to optimize asset lifespan</li><li>Maintains staffing levels to ensure excellent customer service; prepares schedules and ensures adequate shift coverage</li><li>Considers seasonal peaks and promotional events when preparing forecasts and staff rosters</li><li>Ensures team training in inventory management techniques, including inbound goods, receiving, stocking, and discrepancy management</li></ol>Qualifications:<ul><li>Fluent English (written and spoken)</li><li>Industry expertise</li><li>Product/Category knowledge</li><li>Retail experience in GCC</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Temporary</li></ul> Job function <ul><li>Sales and Business Development</li></ul> Industries <ul><li>Retail</li></ul>Referrals increase your chances of interviewing at GMG by 2x

Store Manager Sun and Sands UAE

FlapKap

<div>The Collection Manager is responsible for leading and optimizing the company&rsquo;s collections function across all lending and credit products. This role oversees early-stage, mid-stage, and late-stage collections, ensuring regulatory compliance in the UAE, maintaining portfolio health, and improving recovery performance while delivering an excellent customer experience.
Responsibilities:
<h3 class="jobSectionHeader">1. Collections Strategy &amp; Operations:</h3><ul><li>Develop and implement effective collections strategies for digital lending, RNPL, credit lines, or micro-financing products.</li><li>Monitor daily, weekly, and monthly collection performance; identify gaps and drive continuous improvement.</li><li>Manage early-stage (soft collections) and late-stage (hard collections) processes, including skip tracing and field collections where applicable.</li><li>Manage and oversee relationships with external service providers, including collection agencies and legal firms, to ensure timely follow up and execution of legal actions on defaulting clients in alignment with company policy.</li><li>Optimize contact strategies across channels (SMS, email, WhatsApp, in-app notifications, &hellip;).</li></ul><h3 class="jobSectionHeader">
2. Compliance &amp; Risk Management</h3><ul><li>Ensure all collection activities comply with UAE laws and Central Bank of the UAE (CBUAE) regulations.</li><li>Develop and maintain policies, SOPs, and governance standards for collections.</li><li>Identify high-risk accounts and recommend escalations, restructures, or settlements based on company guidelines.</li></ul>
<h3 class="jobSectionHeader">3. Customer Experience &amp; Relationship Management</h3><ul><li>Maintain high service standards to preserve customer relationships while achieving recovery targets</li><li>Resolve escalated customer issues and disputes professionally.</li><li>Collaborate with customer support, risk, and product teams to address systemic issues affecting repayments.</li></ul><h3 class="jobSectionHeader">
4. Reporting &amp; Analytics</h3><ul><li>Track portfolio performance (DPD buckets, roll rates, NPL ratios).</li><li>Prepare management reports with insights, forecasts, and performance dashboards.</li><li>Leverage data analytics tools to segment customer cohorts and improve collection efficiency.</li></ul><h3 class="jobSectionHeader">
5. Systems &amp; Technology</h3><ul><li>Work closely with product and engineering teams to enhance digital collection tools, automated reminders, and scorecards.</li><li>Utilize CRM and collections systems for tracking workflows and maintaining accurate customer records.</li><li>Support the integration of AI-driven or data-based collection strategies.</li></ul> 
Requirements<ul><li>Bachelor&rsquo;s degree in Business, Finance, Accounting, or related field.</li><li>7+ years of experience in collections, credit operations, or risk, ideally in fintech, banking, or digital lending.</li><li>Strong knowledge of UAE financial regulations and debt collection practices.</li><li>Experience in a fintech startup or digital-first lending environment is a huge plus.</li></ul>
Benefits<ul><li>Competitive Salaries
</li><li>Hybrid working environment
</li><li>Paid time off
</li><li>Healthcare coverage
</li><li>A highly collaborative team environment that will support your professional and personal growth
</li><li>A culture that promotes Work-Life balance and Wellbeing
</li><li>A culture of learning and innovation</li></ul></div>

Collection Manager - UAE

Explore 1951+ Shopping centre manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.