customer support supervisor (social media support) Jobs in Hyderabad

customer support supervisor (social media support)

social media manager

Softobiz

<div>
 
 Job Title: Graphic Designer (Brand &amp; Motion)
 
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Experience:
 
 3&ndash;6 years
 
 
 
 Department:
 
 Marketing &amp; Brand Communications
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a creative and detail-oriented
 
 Graphic Designer
 
 who can bring ideas to life through strong visuals and motion. You&rsquo;ll help shape our brand identity across social media, videos, presentations, and marketing playbooks.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Create social media posts, ad creatives, and blog banners that align with our brand.
 </li>
 <li>
 Design presentations, playbooks, and campaign materials with a strong visual story.
 </li>
 <li>
 Develop short videos and motion graphics for Instagram, LinkedIn, and internal use.
 </li>
 <li>
 Maintain brand consistency across all design assets.
 </li>
 <li>
 Collaborate with marketing and content teams to deliver quality creative work on time.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 3&ndash;6 years of design experience in a brand, marketing, or creative agency role.
 </li>
 <li>
 Strong sense of branding, layout, color, and typography.
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro).
 </li>
 <li>
 Understanding of social media trends and visual storytelling.
 </li>
 <li>
 A portfolio showing your work in branding, motion, and marketing design.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience designing for tech or B2B brands.
 </li>
 <li>
 Knowledge of Figma or Canva.
 </li>
 <li>
 Interest in exploring AI tools for design.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 You&rsquo;ll work with a fast-moving marketing team where creativity, collaboration, and innovation drive everything we do. Every project is a chance to experiment, learn, and make real impact.
 
 
 
 About Softobiz
 
 
 
 Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years
 
 
 At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.
 
 
 
 For more information about our solutions and organization, visit
 
 
 www.softobiz.com
 
 
 ,
 
 
 
 
 Follow us on
 
 
 LinkedIn
 
 
 ,
 
 
 Twitter
 
 
 and
 
 
 Facebook
 
 
 for more updates
 
</div>

Graphic Designer (Brand & Motion)

Targetorate

<div>
 
 We are looking to hire Motion Graphic Designer with good knowledge and skills in Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro and After effects. We're seeking a skilled and innovative individual to join our dynamic team. If you're ready to showcase your design expertise and make a meaningful impact, this is the perfect opportunity for you.
 
 
 
 
 
 Location: Hyderabad
 
 
 Working Days: Monday &ndash; Friday (Work from office)
 
 
 Job Title: Motion Graphic Designer
 
 
 Education: Bachelor&rsquo;s in visual communication/Animation/VFX or relevant
 
 
 Experience: 2 - 5 Years
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 <ul>
 <li>
 Collaborate with the marketing and creative teams to conceptualize and execute visually stunning designs that align with our brand identity.
 </li>
 <li>
 Create engaging graphics/videos, illustrations, and layouts for various marketing materials, including social media content, websites, and more.
 </li>
 <li>
 Develop and maintain a consistent visual language and design standards across all platforms.
 </li>
 <li>
 Stay up to date with design trends, industry best practices, and emerging technologies to continuously elevate the quality and impact of our designs.
 </li>
 <li>
 Manage multiple projects simultaneously, meet deadlines, and ensure that deliverables meet the highest standards of quality and creativity.
 </li>
 <li>
 Design web pages, brochures, logos, signs boards, books, magazine covers, annual reports, advertisements, and other communication materials.
 </li>
 <li>
 Creating and delivering Social media design on different platforms.
 </li>
 <li>
 Presenting ideas, concepts, and design.
 </li>
 <li>
 Should be able to design banner ads, posters, promotional images.
 </li>
 <li>
 Designing short Videos, GIF&rsquo;S
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Adobe Photoshop
 </li>
 <li>
 Adobe Illustrator
 </li>
 <li>
 Adobe In design
 </li>
 <li>
 After Effects
 </li>
 <li>
 Premier Pro
 </li>
 </ul>
 
 
 
 
 
 
 ABOUT COMPANY
 
 
 &nbsp;
 
 
 Targetorate Consulting is a leading business consulting firm empowering business growth for clients by expanding their current market base and taking them to newer markets across geographies. Backed by experts from across industries, we understand global and local market perspectives, helping organizations design and execute Go-To-Market strategies and unlocking insights to transform businesses.
 
 
 We work across industries delivering end-to-end marketing services right from creating compelling market strategy to digital marketing and on-field execution. Our market insights, derived from industry data, enable companies to position themselves ahead of their competitors. We assist international companies in building successful businesses/ expanding in India, while crafting and executing effective market entry strategies along with managing potential risks and challenges. We also assist Indian companies in exploring opportunities of market expansion and partnership in Europe, USA, and Asia-Pacific regions.
 
 
 We are focused to lay robust value-propositions to expand businesses across geographies. Our consortium of business leaders provides innovative market strategies that route to business growth.
 
 
 
 
 
 www.targetorate.us
 
 
 &nbsp;&nbsp;
 
</div>

Motion Graphic Designer

Thai Union Group PCL.

<div>
 
 
 Responsible Sourcing Manager &ndash; Global Frozen Business (Aquaculture)
 
 
 
 
 Location:
 
 India
 
 
 
 Function:
 
 Global Shrimp Procurement
 
 
 
 Reports to:
 
 VP of Global Frozen Procurement &amp; Senior Director of Social Impact &ndash; Sustainability
 
 
 
 Travel Required:
 
 Yes
 
 
 
 Language:
 
 English (Proficient)
 
 
 
 
 
 Thai Union Group is seeking a
 
 Responsible Sourcing Manager
 
 to lead our global frozen procurement efforts and drive impactful change across our shrimp supply chain.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Strategic Leadership:
 
 Develop and implement aquaculture responsible sourcing roadmaps aligned with Thai Union&rsquo;s sustainability goals.
 </li>
 <li>
 
 Policy &amp; Standards:
 
 Adapt Group Sustainability standards for aquaculture, ensuring compliance and performance across global teams.
 </li>
 <li>
 
 Supplier Engagement:
 
 Collaborate with Category Managers and Purchasing teams to monitor supplier performance and drive improvement initiatives.
 </li>
 <li>
 
 Sustainability Projects:
 
 Lead Aquaculture Improvement Projects (AIPs), supplier development programs, and initiatives focused on GHG reduction, antibiotic use, and certifications.
 </li>
 <li>
 
 Compliance &amp; Certifications: S
 
 tay ahead of regulatory changes (e.g., ASC, BAP) and integrate best practices into procurement operations.
 </li>
 </ul>
 
 
 
 
 
 Key Goals:
 
 
 <ul>
 <li>
 Achieve
 
 42% GHG reduction by 2030
 
 and
 
 net zero by 2050
 
 </li>
 <li>
 Ensure
 
 100% responsible aquaculture practices
 
 across shrimp and feed supply
 </li>
 <li>
 Promote
 
 safe, decent, and equitable work
 
 across farms and processing plants
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications:
 
 
 <ul>
 <li>
 Deep knowledge of aquaculture sustainability, responsible sourcing, and environmental/social standards
 </li>
 <li>
 Expertise in ASC, BAP, and audit schemes (e.g., BSCI, SMETA, SA8000)
 </li>
 <li>
 Experience with GHG Protocol, LCA methodologies, and antibiotic management
 </li>
 <li>
 Strong problem-solving, communication, and cross-functional collaboration skills
 </li>
 </ul>
 
 
</div>

Responsible Sourcing Manager (India)

NxtWave

<div>
 
 
 ORM Executive Job Role
 
 
 
 
 
 
 
 🚀 About NxtWave
 
 
 
 NxtWave is one of India&rsquo;s fastest-growing tech upskilling platforms and a World Economic Forum
 
 Technology Pioneer (2024)
 
 . We are an official partner of the
 
 National Skill Development Corporation (NSDC)
 
 , on a mission to bridge the gap between education and employability.
 
 
 With learners across
 
 35+ states &amp; UTs
 
 , our alumni work at
 
 2,000+ companies
 
 including Google, Amazon, Nvidia, Goldman Sachs, Oracle &amp; Deloitte.
 
 
 Backed by
 
 ₹275 crore in funding
 
 , founded by leaders from
 
 Amazon, IIT Bombay, IIT Hyderabad &amp; IIT Kharagpur
 
 , and featured in
 
 Forbes 30 Under 30 India (2024)
 
 &mdash; NxtWave is reshaping tech education in India.
 
 
 
 
 
 
 
 
 
 🎯 Role Overview
 
 
 
 We are looking for a
 
 proactive ORM Executive
 
 to strengthen NxtWave&rsquo;s digital presence, protect brand credibility, and enhance student trust across online platforms.
 
 
 You&rsquo;ll monitor brand conversations, address student queries, build positive brand sentiment, and identify strategic engagement opportunities across reviews, forums, and social platforms.
 
 
 
 
 
 
 
 
 
 🛠️ Key Responsibilities
 
 
 
 
 ✅ Customer Feedback &amp; Crisis Handling
 
 
 <ul>
 <li>
 Act as first point-of-contact for online queries &amp; reviews
 </li>
 <li>
 </li>
 <li>
 Respond to student feedback and escalate cases to internal teams
 </li>
 <li>
 </li>
 <li>
 Maintain consistent brand tone &amp; empathy across platforms
 </li>
 <li>
 </li>
 <li>
 Manage sensitive concerns with discretion &amp; urgency
 </li>
 </ul>
 <li>
 </li>
 
 
 ✅ Brand Reputation &amp; Community Building
 
 
 <ul>
 <li>
 Build and engage communities on
 
 Reddit, Quora &amp; LinkedIn
 
 </li>
 <li>
 </li>
 <li>
 Participate in relevant discussions to boost brand credibility
 </li>
 <li>
 </li>
 <li>
 Manage
 
 Google Business reviews across multiple locations
 
 </li>
 <li>
 </li>
 <li>
 Identify advocates, success stories &amp; influencer opportunities
 </li>
 </ul>
 <li>
 </li>
 
 
 ✅ Monitoring, Reporting &amp; Insights
 
 
 <ul>
 <li>
 Track daily brand mentions, sentiment, and reputation risks
 </li>
 <li>
 </li>
 <li>
 Use listening tools (Brand24, Mention, Google Alerts, etc.)
 </li>
 <li>
 </li>
 <li>
 Prepare weekly insights reports with actionable suggestions
 </li>
 <li>
 </li>
 <li>
 Spot trends, recurring issues &amp; reputational opportunities
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 
 
 📌 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 6 months &ndash; 2 years' experience in
 
 ORM / Social Media / Community / Digital PR
 
 </li>
 <li>
 </li>
 <li>
 Excellent written communication &amp; emotional intelligence
 </li>
 <li>
 </li>
 <li>
 Strong understanding of
 
 Reddit, Quora, LinkedIn &amp; YouTube culture
 
 </li>
 <li>
 </li>
 <li>
 Working knowledge of
 
 SEO/SERM
 
 is a bonus
 </li>
 <li>
 </li>
 <li>
 Strong judgment, active listening &amp; brand sensitivity
 </li>
 <li>
 </li>
 <li>
 Ability to work cross-functionally &amp; thrive in fast-paced environment
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 
 
 🎓 Education
 
 
 
 Bachelor&rsquo;s or Master&rsquo;s in Marketing, Communications, PR, or related field
 
 
 
 
 
 
 
 
 
 🌱 Why Join NxtWave
 
 
 <ul>
 <li>
 Work with
 
 founders &amp; business leaders
 
 shaping India&rsquo;s tech talent revolution
 </li>
 <li>
 </li>
 <li>
 Be part of one of the
 
 most data-driven and cross-functional teams
 
 </li>
 <li>
 </li>
 <li>
 Opportunity to
 
 lead brand trust &amp; student experience initiatives
 
 </li>
 <li>
 </li>
 <li>
 Exposure to
 
 AI-led transformation &amp; high-growth systems
 
 </li>
 <li>
 </li>
 <li>
 Steep learning curve, rapid career growth &amp; real impact
 </li>
 </ul>
 
 
</div>

ORM Executive

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Social Support Supervisor, your primary role will be to manage a team of social support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 &nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Sprinklr, Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across social media platforms - X [formerly Twitter], Instagram, Facebook, Linkedin, Reddit, Google Appstore&nbsp;
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Minimum of 2 years of experience in social media support, managing teams that handled customer queries across platforms such as X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, and Google Play Store.
 </li>
 <li>
 Proficient in navigating and utilizing Sprinklr tools and features effectively.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 <li>
 Willing to work from an office at Hyderabad, India
 </li>
 </ul>
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 P66289
 
 
 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Customer Support Supervisor (Social Media Support)

Straive

<div>
 
 
 About the Role
 
 
 
 We are looking for a
 
 Senior Media Solutions Consultant
 
 who deeply understands how television, news, sports, and streaming businesses operate end-to-end &mdash; from
 
 content acquisition and programming to scheduling, promos, playout, compliance, and performance measurement
 
 .
 
 
 In this role, you will directly support the
 
 AI strategy build and execution
 
 across the global media ecosystem, designing and deploying
 
 GenAI-powered workflows
 
 that enhance speed, quality, and decision-making. You will work with senior business, product, and technology leaders to identify high-impact use cases, shape AI adoption roadmaps, and enable measurable transformation across broadcast and digital operations
 
 
 
 
 
 
 What You Will Do
 
 
 
 
 
 1. Own Media AI Innovation Agenda
 
 
 
 <ul>
 <li>
 Lead the identification and prioritization of AI and GenAI innovation opportunities across GEC, broadcast, and OTT workflows.
 </li>
 <li>
 Continuously scan media, technology, and AI trends and translate them into concrete innovation themes and initiatives.
 </li>
 <li>
 Shape multi-quarter AI innovation roadmaps aligned to business priorities and operational realities.
 </li>
 </ul>
 
 
 
 2. Client Discovery &amp; Advisory
 
 
 
 <ul>
 <li>
 Lead discovery sessions across TV channels, news, sports, and streaming teams to identify AI and GenAI opportunities in content, marketing, and operations.
 </li>
 <li>
 Identify bottlenecks and inefficiencies, and define
 
 GenAI-led automation opportunities
 
 with clear business value (time saved, quality uplift, revenue impact).
 </li>
 <li>
 Define business cases, success metrics, and value realization frameworks for AI initiatives as part of the enterprise AI strategy.
 </li>
 </ul>
 
 
 
 3. Strategic POVs &amp; Visioning
 
 
 
 <ul>
 <li>
 Build crisp,
 
 executive-ready POVs
 
 on GenAI adoption for GEC and channel businesses.
 </li>
 <li>
 Develop structured frameworks and strategy documents that link AI initiatives to measurable outcomes (viewership, monetization, cost-to-serve, turnaround times).
 </li>
 <li>
 Track industry and technology trends and convert them into
 
 actionable recommendations
 
 for clients and internal teams.
 </li>
 </ul>
 
 
 
 4. Solution Design
 
 
 
 <ul>
 <li>
 Design solution blueprints and functional flows for
 
 AI-enabled media workflows
 
 (e.g., metadata enrichment, promo versioning, standards &amp; practices checks, content insights).
 </li>
 <li>
 Translate business problems into GenAI components, prompts/agents, content understanding, metadata automation, compliance checks, routing, and human-in-the-loop review.
 </li>
 <li>
 Partner with engineering, data, and product teams to validate feasibility, estimate effort, and guide PoCs and pilots.
 </li>
 </ul>
 
 
 
 5. Pre-Sales, Pitches &amp; Solution Narratives
 
 
 
 <ul>
 <li>
 Lead solutioning for RFPs, proposals, and client pitches in the media vertical.
 </li>
 <li>
 Craft compelling
 
 solution narratives
 
 and ROI stories that resonate with senior media stakeholders.
 </li>
 <li>
 Work with delivery and product teams to shape
 
 re-usable solution accelerators
 
 and offerings for global media clients.
 </li>
 </ul>
 
 
 
 6. Domain Leadership &amp; Evangelism
 
 
 
 <ul>
 <li>
 Bring deep understanding of
 
 GEC/channel lifecycles
 
 : programming strategy, FPC design, promo operations, marketing, compliance, ratings, and distribution ecosystems.
 </li>
 <li>
 Represent the organisation in
 
 client workshops, industry forums, and leadership conversations
 
 as the go-to SME for Media AI.
 </li>
 <li>
 Mentor internal teams on media workflows and help build a strong
 
 Media &amp; Entertainment AI capability
 
 .
 </li>
 </ul>
 
 
 
 
 
 What You Bring
 
 
 
 
 
 Media &amp; GEC / Channel Expertise (Must-Have)
 
 
 
 <ul>
 <li>
 10&ndash;12+ years in
 
 GEC, broadcast, or OTT
 
 environments, either working directly or with clients
 </li>
 <li>
 Strong grasp of how content moves across editorial, programming, marketing, on-air promotions, broadcast/OTT operations, and technical operations.
 </li>
 <li>
 Ability to speak the language of business heads, FPC, GRPs, ratings, slots, campaigns, compliance, content pipelines, etc.
 </li>
 </ul>
 
 
 
 AI &amp; Technology Fluency
 
 
 
 <ul>
 <li>
 Good understanding of
 
 GenAI, LLM concepts, and media-specific AI use cases
 
 (content understanding, metadata, compliance, promo/content intelligence, workflows).
 </li>
 <li>
 Ability to design AI-enabled workflows and solutions
 
 without needing to code
 
 , while being comfortable collaborating with architects and engineers.
 </li>
 <li>
 Familiarity with
 
 metadata automation, content standards/compliance workflows, promo operations, and content/audience insight models
 
 .
 </li>
 </ul>
 
 
 
 Consulting &amp; Communication Skills
 
 
 
 <ul>
 <li>
 Strong
 
 structured thinking
 
 and storytelling; able to move from a blank sheet to a clear, compelling narrative.
 </li>
 <li>
 Experience running
 
 discovery workshops, strategy discussions, and transformation programs
 
 with senior stakeholders.
 </li>
 <li>
 Comfort working with ambiguity and turning loosely defined problems into
 
 clear, actionable solution paths
 
 and roadmaps.
 </li>
 </ul>
 
 
 
 
 
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience working with
 
 major studios, broadcasters, or large digital/GEC networks
 
 (India or global).
 </li>
 <li>
 Exposure to
 
 cloud-based media supply chain
 
 and MAM/OTT platforms.
 </li>
 <li>
 Prior background in
 
 consulting, pre-sales, product strategy, or transformation roles
 
 .
 </li>
 </ul>
 
 
</div>

Head of Innovation

Zeta Global

<div>
 
 
 
 Digital Graphic Designer
 
 
 
 
 
 Summary:
 
 
 
 Zeta&rsquo;s Marketing Operations is comprised of over 50 individuals who provide world class operational support to the stakeholders and clients of Zeta using multiple in-house and commercial performance marketing tools. Our Campaign Operations team is looking for a
 
 Digital Graphic Designer
 
 in our Hyderabad office
 
 
 to support our in-house Creative Team who loves to create visual stories that help people engage with brands in the digital marketing space. &nbsp;The ideal candidate is eager to learn, open-minded, and interested in being part of a team that creates stunning visual support for our client&rsquo;s and their respective campaigns. Attention to detail, combined with a strong working knowledge of design-related applications, is essential.
 
 
 
 
 
 Essential Responsibilities:
 
 
 <ul>
 <li>
 Contribute to the development of creative concepts, translating them into visual and interactive form
 </li>
 <li>
 Match strategic direction with appropriate design results for the digital and web-based marketing initiatives while providing quality assurance on creative deliverables
 </li>
 <li>
 Familiarity with designing for multiple formats such as email, display, social, web and mobile responsive/cross-platform
 </li>
 <li>
 Exhibit an awareness of current web design practices and issues of cross-browser compatibility
 </li>
 <li>
 Build and maintain a team rapport with production managers, content developers and all other Creative and Campaign Operations team personnel
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Essential Competencies:
 
 
 <ul>
 <li>
 Excellent communication skills and fluent in English (both written and verbal)
 </li>
 <li>
 Ability to take creative direction and produce highly engaging designs that show a strong attention to detail in a fast-paced team environment
 </li>
 <li>
 Excellent graphic design, layout and typography skills with strong, clean visuals
 </li>
 <li>
 Proficiency in Adobe Creative Suite programs (specifically Photoshop, Illustrator, XD)
 </li>
 <li>
 Familiarity and prior experience working with Figma and Sketch
 </li>
 <li>
 Knowledge of front-end development experience such as HTML/CSS is a plus
 </li>
 <li>
 Grasp of AI applications and UI/UX design processes or methodology, preferred
 </li>
 <li>
 Experience with photo-retouching and logo design and illustration
 </li>
 <li>
 Strong design portfolio
 
 (please provide link with resume)
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Desired Characteristics:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in design or a related field
 </li>
 <li>
 5+ years of relevant design experience in a digital agency, media company, advertising agency, production studio, creative services environment, etc.
 </li>
 <li>
 Strong collaboration, time management and multi-tasking skills
 </li>
 <li>
 Experience in a fast-paced service environment
 </li>
 <li>
 Comfortable with abbreviated development cycles and flexible with shifting priorities
 </li>
 </ul>
 
 
 Company Summary:
 
 
 
 Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry&rsquo;s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
 
 
 Our technology runs on the Zeta Marketing Platform, which powers &lsquo;end to end&rsquo; marketing programs for some of the world&rsquo;s leading brands. With expertise encompassing all digital marketing channels &ndash; Email, Display, Social, Search and Mobile &ndash; Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
 
 
 Zeta Global is an
 
 Equal Opportunity/Affirmative
 
 Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
 
 
 
 Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
 
 
 
 
 https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/
 
 
 
 
 https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html
 
 
 
 
 https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
 
 
 
 
 https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html
 
 
 
 
 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html
 
 
 
 
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