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software technical support engineer

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Luciq

<div>
 
 Job Purpose
 
 
 
 Responsible for playing a core role in creating the Ultimate Customers' overall experience. He/She will work closely with cross-functional teams towards the objective of offering the best product-value offering, world-class support and retaining these Ultimate accounts as long-term, loyal customers of Luciq.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Expert on how Luciq product portfolio works; helping our ultimate customers understand the features and all of the benefits that could fit their business needs.
 </li>
 <li>
 Ensure delivery of the best support possible for our high-priority customers through working on customized initiatives, with collaboration with other cross-functional teams.
 </li>
 <li>
 Track all customer issues efficiently &amp; effectively including SLAs, ETAs and updates; and provide them with timely updates.
 </li>
 <li>
 Conduct technical troubleshooting, root cause analysis, debugging and solving technical cases in a highly responsive manner with the highest quality to determine the best technical solution.
 </li>
 <li>
 Work closely with the engineering team on escalated technical issues.
 </li>
 <li>
 Work closely with the product team to communicate feature requests, prioritize issues and development.
 </li>
 <li>
 Work proactively on customer retention initiatives with the customer success team.
 </li>
 <li>
 Identify common customer challenges and proactively find ways to improve our product and processes.
 </li>
 <li>
 Build a knowledge base for Ultimate common cases across the different products with verified solutions and quality standards.
 </li>
 <li>
 Drive operational excellence through quality closures and proper escalation of issues
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or any equivalent major.
 </li>
 <li>
 2-4 years of experience providing technical support to engineers, preferably for a B2B product.
 </li>
 <li>
 Customer service experience (bonus for SaaS/tech startup customer support experience).
 </li>
 <li>
 Good ability to lead troubleshooting calls and interact with customers live to debug and investigate technical issues.
 </li>
 <li>
 Experience in reproducing customer environments in order to identify root cause issues.
 </li>
 <li>
 Superb communication and interpersonal skills.
 </li>
 <li>
 Fluent in English verbal &amp; written, a second language is a plus.
 </li>
 <li>
 Good ability to identify customer needs and successfully implement solutions.
 </li>
 <li>
 Good ability to learn and adapt so that you can help and teach others.
 </li>
 <li>
 Multitask efficiently.
 </li>
 <li>
 Experience at a technology startup is a plus
 </li>
 </ul>
</div>

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Finaira

<div>
 The Principal Software Engineer provides strategic technical leadership and direction for software development initiatives across the organization, particularly within the financial sector. This role is responsible for defining technical vision, setting architectural standards, mentoring senior engineers, and collaborating with leadership to deliver high-impact, scalable, and secure software solutions that align with business strategy.
 
 
 
 The difference you will make:
 
 
 
 <ul>
 <li>
 Define the overall software architecture and technical vision for projects and products
 </li>
 <li>
 Lead the design and implementation of complex, enterprise-level software systems
 </li>
 <li>
 Establish and enforce coding standards, architectural guidelines, and best practices across development teams
 </li>
 <li>
 Provide technical leadership and mentorship to senior software engineers and architects
 </li>
 <li>
 Drive innovation by evaluating and recommending new technologies and architectural patterns
 </li>
 <li>
 Connect with industry bodies and specifications to define the guidelines for Software Engineering in the AI FinTech space
 </li>
 <li>
 Collaborate with product management and stakeholders to define technical roadmaps and ensure alignment with business objectives
 </li>
 <li>
 Oversee the development and implementation of comprehensive testing strategies, including performance and security testing
 </li>
 <li>
 Lead troubleshooting efforts for critical production issues and guide the development of robust solutions
 </li>
 <li>
 Act as a key technical point of contact and provide guidance on complex technical challenges
 </li>
 <li>
 Contribute to strategic planning and decision-making regarding technology direction and resource allocation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What you will bring to the role:
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineer 1ing, or a related field; Master's degree preferred.
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 8+ years of progressive experience as a Software Engineer 1, with more than 2 years in leading technical teams and architecting complex systems.
 </li>
 <li>
 Deep experience in developing scalable, high-performance, and secure applications, preferably within the financial services industry.
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Expert-level mastery in multiple core programming languages
 </li>
 <li>
 Deep understanding of various software development frameworks and technologies
 </li>
 <li>
 Extensive experience in designing and implementing distributed systems, microservices architectures, and cloud-native solutions (AWS, Azure, GCP)
 </li>
 <li>
 Deep expertise in database design and optimization (SQL and NoSQL)
 </li>
 <li>
 Proven ability to define and enforce architectural patterns and best practices
 </li>
 <li>
 Strong understanding of security principles and implementation of secure coding practices
 </li>
 <li>
 Experience with a wide range of development tools and methodologies (Agile, DevOps)
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Exceptional leadership, communication, and interpersonal skills
 </li>
 <li>
 Proven ability to influence and drive technical direction
 </li>
 <li>
 Strong strategic thinking and problem-solving abilities
 </li>
 <li>
 Excellent mentoring and coaching skills
 </li>
 <li>
 Ability to collaborate effectively with diverse teams and stakeholders at all levels
 </li>
 <li>
 Strong business acumen and the ability to align technical solutions with business goals
 </li>
 <li>
 Demonstrated discipline, reliability, and a commitment to excellence
 </li>
 <li>
 Excellent command of English language, both verbal and written
 </li>
 <li>
 Proactive self-learner with a passion for innovation and technology leadership
 
 
 </li>
 </ul>
 Finaira is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
</div>

Principal Software Engineer

Procore Technologies

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Staff Software Engineer - Backend
 
 to join Procore&rsquo;s
 
 Engineering team
 
 . In this role, you&rsquo;ll help revolutionize a historically underserved industry by building scalable SaaS solutions. Your primary goal is to translate fundamental customer needs into robust backend architectures and technological solutions that impact the way communities are built.
 
 
 As a
 
 Staff Software Engineer - Backend
 
 , you&rsquo;ll partner with infrastructure, platform, and product teams to design and build high-scale systems that serve millions of users. Use your deep experience in distributed systems, technical leadership, and strategic mindset to establish development standards and drive large technical initiatives. Join us to build software that shapes the physical world.
 
 
 This position reports into the
 
 Software Engineering Manager
 
 and will be based in our
 
 Cairo, Egypt office.
 
 We&rsquo;re looking for someone to join us immediately.
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Establish technical standards for development teams and collaborate on cross-functional initiatives with infrastructure and platform teams.
 </li>
 <li>
 Build and maintain scalable solutions using Ruby on Rails, Node.js, and Java, hosted on AWS and Kubernetes.
 </li>
 <li>
 Mentor and develop fellow teammates by conducting code reviews, pairing, and providing technical guidance.
 </li>
 <li>
 Design and implement complex backend systems that balance immediate operational needs with long-term strategic goals.
 </li>
 <li>
 Enhance and maintain modern Continuous Integration and Continuous Delivery (CI/CD) systems (using CircleCI and ArgoCD) to support rapid deployment.
 </li>
 <li>
 Ensure system reliability and performance by overseeing testing, staging, deployment, and monitoring processes across the development lifecycle.
 </li>
 <li>
 Leverage a tech stack that includes Postgres, Typescript, and an evolving microservices architecture to solve complex problems.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Science, Engineering, a related field, or equivalent work experience.
 </li>
 <li>
 8+ years of software engineering experience with a strong focus on fundamentals, Test Driven Development (TDD), and system design.
 </li>
 <li>
 Professional experience with Ruby on Rails, Node.js, Python, Golang or Java is highly preferred.
 </li>
 <li>
 Proven experience working with software, platforms, and infrastructure at scale, managing thousands of hosts and millions of users.
 </li>
 <li>
 Expertise in building and maintaining modern Continuous Integration and Continuous Delivery systems at scale.
 </li>
 <li>
 Experience working on Document Management systems is highly desirable.
 </li>
 <li>
 Experience leading large technical initiatives with the ability to course-correct and adapt as needed.
 </li>
 <li>
 Ability to understand tradeoffs between short-term and long-term goals to balance immediate needs with strategic initiatives.
 </li>
 </ul>
</div>

Staff Software Engineer - Backend

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Staff Software Engineer
 
 to join Procore&rsquo;s
 
 Runtime Platform, Platform Services group
 
 . In this role, you&rsquo;ll serve as the primary technical driver for
 
 Observability Enablement
 
 , embedding with product teams to help them adopt
 
 OpenTelemetry
 
 and gain crystal-clear visibility into their code. Your mission is to bridge the gap between our central Observability Platform and product engineering, ensuring our tools are intuitive, effective, and widely adopted.
 
 
 As a
 
 Staff Software Engineer
 
 , you&rsquo;ll partner with
 
 product engineering teams and the Observability Platform team
 
 to build "Golden Paths" and technical patterns that streamline how engineers monitor and improve their production services. Use your
 
 technical leadership, expertise in OpenTelemetry, and developer advocacy
 
 to drive operational maturity and innovation across the Software Development Life Cycle (SDLC). Join us in our mission to build the software that builds the world &mdash;
 
 Apply today
 
 !
 
 
 This position reports into the
 
 Director of Engineering, Platform Services
 
 and will be based in our
 
 Cairo office.
 
 We&rsquo;re looking for someone to join us immediately.
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Serve as the technical lead for the Cairo pod, setting standards for code quality and architectural decisions while mentoring team members.
 </li>
 <li>
 Work directly within product engineering teams to identify observability gaps and execute team-specific plans to instrument services.
 </li>
 <li>
 Act as a champion for OpenTelemetry, gathering feedback from embedded teams to influence the Observability Platform roadmap.
 </li>
 <li>
 Create reusable patterns, libraries, and documentation that simplify the use of Honeycomb and Datadog for all Procore engineers.
 </li>
 <li>
 Drive innovation by integrating cutting-edge AI into observability workflows and the broader SDLC.
 </li>
 <li>
 Improve operational metrics such as "First to Know" and "Quick to Fix" by providing technical guidance to global teams.
 </li>
 <li>
 Pilot a "follow-the-sun" support model to ensure consistent observability expertise across various timezones.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, a related field, or equivalent experience.
 </li>
 <li>
 6+ years of experience in Software Engineering, with a proven track record of leading complex projects at a Senior or Staff level.
 </li>
 <li>
 Deep technical proficiency in OpenTelemetry (OTel), distributed tracing, and at least two core vendors such as Honeycomb, Datadog, Prometheus, or Grafana.
 </li>
 <li>
 Strong coding skills in Ruby on Rails, Go, or Java, with experience in AWS and containerized environments.
 </li>
 <li>
 Demonstrated ability to communicate complex technical "why" concepts to both technical and non-technical stakeholders.
 </li>
 <li>
 A "get it done" attitude with the ability to quickly learn new stacks and leave them better than you found them.
 </li>
 <li>
 Deep empathy for the Developer Experience (DX) and a passion for building tools that make an engineer's life easier.
 </li>
 </ul>
</div>

Staff Software Engineer - Observability

Capgemini

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
</div>

Software Engineer

Explore 731+ Software technical support engineer in Cairo this April. Find roles across top companies and apply now to boost your career.

731 software technical support engineer jobs In Cairo

Software Technical Support Engineer

Software Technical Support Engineer

Technical Support Engineer

Principal Software Engineer

Staff Software Engineer - Backend

Staff Software Engineer - Observability

Software Engineer