it support engineer

software tester

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Network Assurance Analyst is responsible for reviewing the operator&rsquo;s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue.
 
 
 
 Responsibility
 
 
 
 <ul>
 <li>
 Identify "risk", operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.
 </li>
 <li>
 Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.
 </li>
 <li>
 Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raising by RA system and other controls assurance activities.
 </li>
 <li>
 Asses implemented controls for efficiency and effectiveness and develop and monitor KPIs for difference core areas of revenue streams
 </li>
 <li>
 Conduct review of revenue booking and conduct analysis of revenue and other important trends
 </li>
 <li>
 Participate in cross-functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.
 </li>
 <li>
 Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation.
 </li>
 <li>
 Engage in Zain&rsquo;s general network projects and assess the impact of such project on RA functions and end customers.
 </li>
 <li>
 Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain's standards.
 </li>
 <li>
 Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.
 </li>
 <li>
 Assure the integrity of RA system&rsquo;s data and maintain the accuracy of the system&rsquo;s reference data.
 </li>
 <li>
 Monitor the daily performance and usage trends generated by the revenue assurance tool.
 </li>
 <li>
 Perform cross-systems validation to assure systems synergy.
 </li>
 <li>
 Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations.
 </li>
 <li>
 Document the department&rsquo;s existing workflows and processes
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Expertise in revenue assurance systems
 </li>
 <li>
 Excellent understanding of network elements and their assurance within the telecom sector
 </li>
 <li>
 Understanding of modelling, financial accounting and reporting
 </li>
 <li>
 Ability to run deep dive analyses
 </li>
 <li>
 Experience with data mining, analytics, dashboards and problem structuring
 </li>
 <li>
 Understanding of SQL to query and manipulate large data sets for analysis
 </li>
 <li>
 Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
 </li>
 <li>
 Clear ability to understand the dynamics of financial data to extract relevant information
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to analyze a situation and produce creative, original and useful solutions
 </li>
 <li>
 Understanding of designing KPIs, reports, dashboards
 </li>
 <li>
 Strong understanding of telecommunications products, trends and technology markets
 
 
 </li>
 </ul>
 Education Level &amp; Major: Bachelor&rsquo;s degree in computer engineering, Information Technology, Management Information Systems, or a related field
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2400 - Network Assurance

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 As a Substation Service Technician at Hitachi Energy, this role involves installing, maintaining, troubleshooting, and repairing Hitachi products and systems to ensure optimal performance and customer satisfaction.
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Perform routine and preventive maintenance on a variety of Hitachi equipment and systems.
 </li>
 <li>
 Test and maintain all relays (protection, signaling), instruments (metering and transducers), contactors for proper functional operations
 </li>
 <li>
 Execute repairs and replacements of faulty components at substation, ensuring adherence to Hitachi's quality standards and safety protocols.
 </li>
 <li>
 Provide technical support and guidance to customers, explaining technical concepts clearly and courteously.
 </li>
 <li>
 Document all service activities, including repairs, maintenance performed, and parts used, accurately and promptly.
 </li>
 <li>
 Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
 </li>
 <li>
 Adhere to all company policies, procedures, and safety regulations.
 </li>
 <li>
 Participate in ongoing training and professional development to stay current with Hitachi product advancements.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in electrical or technical diploma
 </li>
 <li>
 2+ years of experience as a Service Technician or in a similar technical support role
 </li>
 <li>
 Have experience in protection relay maintenance and testing.
 </li>
 <li>
 Strong mechanical and electrical aptitude, with the ability to read and interpret schematics and technical manuals
 </li>
 <li>
 Experience using hand and power tools, as well as diagnostic equipment
 </li>
 <li>
 Solid computer skills, including familiarity with diagnostic software and service management systems
 </li>
 <li>
 Strong communication and interpersonal skills with a customer-focused mindset
 </li>
 <li>
 Ability to work both independently and collaboratively as part of a team
 </li>
 <li>
 Willingness to handle physically demanding tasks, including lifting equipment and working in varied environments
 </li>
 <li>
 Flexibility to travel to customer sites as needed
 
 
 </li>
 </ul>
 Publication date : 2026-05-29
</div>

Substation Service Technician

<div>
 
 About The Role
 
 
 
 Responsible for the day-to-day management, maintenance, and optimization of the core network infrastructure. This role involves ensuring the high availability, reliability, and performance of the core network to meet service excellence standards. The Core Network Administrator works closely with technical teams, vendors, and other stakeholders to resolve network issues, implement upgrades, and support new projects.
 
 
 <ul>
 <li>
 Ensure high service availability and optimal performance of core network systems.
 </li>
 <li>
 Monitor system performance and proactively address potential issues.
 </li>
 <li>
 Provide technical support for roaming operations and maintenance.
 </li>
 <li>
 Troubleshoot and resolve core network issues to maintain high KPIs and service standards.
 </li>
 <li>
 Work with vendors and technical teams to address hardware and software problems.
 </li>
 <li>
 Ensure compliance with SLAs and high levels of customer satisfaction.
 </li>
 <li>
 Supervise database dimensions and hardware expansions to resolve technical problems efficiently.
 </li>
 <li>
 Plan and implement database maintenance activities to ensure data integrity and availability.
 </li>
 <li>
 Manage processes for fault detection and correction to maximize system and service availability.
 </li>
 <li>
 Implement and improve fault management procedures to enhance network reliability.
 </li>
 <li>
 Document and report on fault management activities and outcomes.
 </li>
 <li>
 Identify and implement improvements to existing processes and procedures to enhance workflow and efficiency.
 </li>
 <li>
 Develop and document new processes for better network management and operation.
 </li>
 <li>
 Stay updated on industry best practices and integrate them into the organization.
 </li>
 <li>
 Coordinate with development teams and business units for requirements and changes related to new developments, integrations, or operations.
 </li>
 <li>
 Assist in the preparation of technical and maintenance processes for new projects, services, expansions, and ad-hoc requests.
 </li>
 <li>
 Facilitate communication and collaboration between different units and stakeholders.
 </li>
 <li>
 Ensure compliance with environmental and occupational health and safety requirements.
 </li>
 <li>
 Implement security and protection protocols to safeguard network infrastructure.
 </li>
 <li>
 Prepare reports on network performance, fault management, and process improvements.
 </li>
 <li>
 Ensure all documentation is up-to-date and accessible to relevant stakeholders.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Knowledge of database management and IT/Data-warehouse systems.
 </li>
 <li>
 Familiarity with service level management and customer satisfaction principles.
 </li>
 <li>
 Industry certifications in core network technologies or vendor-specific certifications.
 </li>
 <li>
 Strong understanding of core network technologies and protocols.
 </li>
 <li>
 Proficiency with network management and monitoring tools.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong communication and teamwork abilities
 
 
 </li>
 </ul>
 
 Educational Level
 
 
 
 Bachelor&rsquo;s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2402 - Cloud Networking

Egis Group

<div><ul><li>Permanent Contract</li></ul>
<ul><li>Mid-Senior Level</li></ul>
<ul><li>Kuwait City</li></ul>
<ul><li>HR Generalists</li></ul></div>
 <div><div>About Us</div> 
 
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
 
<div>About the Role</div> 
 
We are seeking a highly skilled Survey Inspector for our Port Project in Kuwait. This role is crucial in ensuring the successful execution of our port construction project through effective project management, construction supervision, and quality control.
<ul><li>Conduct detailed site surveys and inspections throughout all phases of the port construction project</li>
<li>Perform design reviews and provide technical input to optimize project plans and specifications</li>
<li>Supervise construction activities to ensure compliance with project requirements, quality standards, and safety regulations</li>
<li>Utilize advanced survey equipment and techniques to collect and analyze data for project planning and progress monitoring</li>
<li>Collaborate with project managers, engineers, and contractors to resolve technical issues and maintain project timelines</li>
<li>Prepare comprehensive inspection reports, including detailed findings, recommendations, and supporting documentation</li>
<li>Review and validate contractor's survey data, ensuring accuracy and compliance with project specifications</li>
<li>Monitor and report on project progress, identifying potential risks and proposing mitigation strategies</li>
<li>Participate in project meetings and provide expert advice on survey-related matters</li>
<li>Ensure adherence to local and international construction codes and regulations throughout the project lifecycle</li> 
</ul> 
<div>What do we need from you</div> 
 
<ul><li>Bachelor's degree in Civil Engineering, Construction Management, or a related field</li>
<li>Minimum of 5 years of experience in survey inspection, preferably in port or marine construction projects</li>
<li>Proficiency in using advanced survey equipment and techniques</li>
<li>Strong knowledge of construction management principles and practices</li>
<li>Expertise in reading and interpreting technical drawings, specifications, and contract documents</li>
<li>Proficient in AutoCAD; knowledge of GIS software is a plus</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to work effectively in a multicultural environment and adapt to challenging project conditions</li></ul></div>

Survey Inspector

DAL Studio

Job Description2D Visualizer / DraftsmanJob SummaryThe 2D Visualizer / Draftsman is responsible for preparing accurate and detailed technical drawings, lighting layouts, smart home system plans, and shop drawings for residential, commercial, and hospitality projects. The role supports the sales, design, and project teams by producing professional CAD drawings and documentation that comply with project specifications, industry standards, and company requirements.Key ResponsibilitiesTechnical DraftingPrepare detailed 2D drawings using AutoCAD or equivalent CAD software.Produce lighting layouts, reflected ceiling plans (RCP), electrical layouts, and smart home system drawings.Prepare installation drawings, shop drawings, and as-built drawings.Develop detailed layouts for lighting fixtures, control panels, switches, sensors, and automation devices.Update drawings based on client comments, consultant revisions, and site conditions.Design SupportAssist Lighting Designers and Smart Home Engineers in converting concepts into technical drawings.Prepare presentation drawings for client proposals and project submissions.Coordinate drawing revisions throughout the project lifecycle.Ensure all drawings meet project specifications and applicable standards.Project CoordinationCoordinate with the Sales, Design, Procurement, and Installation teams to ensure drawing accuracy.Attend project coordination meetings when required.Support site engineers by providing updated drawings and technical documentation.Maintain revision control and proper documentation of all project drawings.DocumentationOrganise and maintain electronic drawing files and project documentation.Ensure drawings are properly labelled, archived, and distributed.Prepare material schedules and drawing indexes when required.Maintain confidentiality of project information and company intellectual property.Quality AssuranceVerify dimensions and technical accuracy before submission.Ensure drawings comply with local electrical regulations and project requirements.Review consultant and client comments and implement necessary revisions promptly.QualificationsDiploma or Bachelor's Degree in Architecture, Interior Design, Electrical Engineering, Drafting Technology, or a related field.Minimum 2&ndash;4 years of drafting experience in lighting, electrical, interior fit-out, or smart home projects.Experience in residential, commercial, and hospitality projects is an advantage.Technical SkillsProficiency in AutoCAD (essential).Knowledge of lighting layout preparation.Understanding of reflected ceiling plans (RCP).Familiarity with electrical and low-current drawings.Basic understanding of KNX, DALI, smart home automation, or lighting control systems is preferred.Experience using SketchUp, Adobe Photoshop, Illustrator, or Revit is an advantage.Good understanding of construction drawings and technical documentation.Proficient in Microsoft Office applications.Core CompetenciesStrong attention to detail.Excellent technical drawing skills.Good communication and teamwork.Ability to manage multiple projects simultaneously.Strong organisational and time management skills.Ability to work under pressure and meet deadlines.Problem-solving and analytical thinking.Commitment to quality and continuous improvement.Key Performance Indicators (KPIs)Accuracy and quality of technical drawings.Timely completion of drawing submissions.Number of drawing revisions due to drafting errors.Compliance with project standards and specifications.Responsiveness to revision requests.Effective coordination with internal departments and project teams.Proper maintenance of drawing records and documentation.Working ConditionsOffice-based with occasional site visits.Standard working hours with flexibility to support project deadlines.May be required to attend client meetings and site coordination meetings when necessary.Pay: KD250.000 - KD350.000 per monthWork Location: In person

2D Visualizer / Draftsman

Explore 5+ Software tester in Kuwait City this August. Find roles across top companies and apply now to boost your career.

5 software tester jobs In Kuwait City

ZAIN2400 - Network Assurance

Substation Service Technician

ZAIN2402 - Cloud Networking

Survey Inspector

2D Visualizer / Draftsman