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customer experience specialist Jobs in Abu Dhabi

customer experience specialist

sourcing specialist

Sulzer

<div><p>Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
</p><p></p><h1 class="jobSectionHeader"><b>About the role
</b></h1><p></p>Develop and lead the regional procurement strategy, objectives, governance and processes for Services across the Middle East &amp; CIS region, covering all product lines including pump services, turbomachinery services, electromechanical services, spare parts, retrofits and field/site services. The role aligns regional procurement priorities with division, global SCM and business strategies, while supporting the needs of service centres, legal entities and project execution teams. It is accountable for improving supplier performance, reducing Cost of Poor Quality (COPQ), improving On-Time In-Full (OTIF) delivery, shortening lead times, strengthening contract coverage and reducing Total Cost of Ownership (TCO).
<div><p><b>Main tasks:
</b></p></div><div><ul><li><p>Develop regional procurement strategy, objectives and processes for the Services division across Middle East &amp; CIS, in accordance with Sulzer procurement guidelines.
</p></li></ul></div><div><ul><li><p>Align regional priorities with Global Services SCM, division procurement and local business requirements.
</p></li></ul></div><div><ul><li><p>Develop and maintain a high-performance procurement culture that improves KPI delivery and customer service to internal and external stakeholders.
</p></li></ul></div><div><ul><li><p>Work across the division matrix organization, balancing global category strategies, regional needs, local legal entity requirements and service centre execution priorities.
</p></li></ul></div><div><ul><li><p>Deliver regional procurement benefits, savings, cost avoidance and supplier performance improvements across all service product lines.
</p></li></ul></div><div><ul><li><p>Provide specialist advice, guidance and service on leading practice procurement to the region.
</p></li></ul></div><div><ul><li><p>Manage long-term partnerships with key strategic suppliers, in alignment with division procurement, based on quality, cost, OTIF, responsiveness, compliance and regional service requirements.
</p></li></ul></div><div><ul><li><p>Assess, qualify and select regional suppliers in close cooperation with product line, service centre, project execution and legal entity teams.
</p></li></ul></div><div><ul><li><p>Drafting of regional framework agreements and execution of contract management
</p></li></ul></div><div><ul><li><p>Coordinate procurement development activities, e.g.: governance, new tools digital developments, e-procurement, supplier development, supplier risk, ESG.
</p></li></ul></div><div><ul><li><p>Standardization and monitoring the procurement processes
</p></li></ul></div><div><ul><li><p>Build and maintain a strong regional network with legal entity procurement managers and operational stakeholders across Middle East &amp; CIS.
</p></li></ul><p></p><p><b>Competencies </b><b>required:
</b></p><div><ul><li><p>Result oriented
</p></li></ul></div><div><ul><li><p>Effectively develop and manage the team
</p></li></ul></div><div><ul><li><p>Strong leadership skills
</p></li></ul></div><div><ul><li><p>Excellent communication skills and even better listening skills
</p></li></ul></div><div><ul><li><p>Drive &amp; Motivation
</p></li></ul></div><div><ul><li><p>Willingness and capability to lead discussions and make decisions
</p></li></ul></div><div><ul><li><p>Familiarity with relevant legislative and regulatory requirements, as well as standard contractual terms and conditions
</p></li></ul></div><div><ul><li><p>Strategic mindset and problem-solving skills
</p></li></ul></div><div><ul><li><p>In-depth knowledge of sourcing and procurement principles and best practices
</p></li></ul></div><div><ul><li><p>Strong negotiation skills to use for large commercial deals
</p></li></ul></div><div><ul><li><p>Experience with modern category management, sourcing and procurement systems
</p></li></ul></div><div><ul><li><p>Willingness to travel
</p></li></ul></div><p></p><p><b>Qualifications &amp; Experience Required:
</b></p><div><p><b>Education requirements:
</b></p></div><div><ul><li><p>Educated to degree level in supply chain management, economics, finance, operations, engineering, or a related area, with a master&rsquo;s degree preferred
</p></li></ul></div><p></p><div><p><b>Job experience:
</b></p></div><div><ul><li><p>Minimum of 5 years of experience in regional procurement, senior supply management, or operations experience
</p></li></ul></div><div><ul><li><p>Proven track record of delivering large savings and other value to large swaths of spend via a strong team of employees
</p></li></ul></div><p></p><div><p><b>Knowledge requirements </b><b>(professional, </b><b>technical </b><b>, </b><b>language, safety):
</b></p></div><div><ul><li><p>Knowledge of customs legislation and procedures
</p></li></ul></div><div><ul><li><p>Familiar with the major ERP systems
</p></li></ul></div><div><ul><li><p>Fluent in English
</p></li></ul></div><div><ul><li><p>Supplier Management Knowledge
<br>
(OTIF, Lead-times, Safety Stocks, MOQ, Supplier Assessment, Supplier Contracts, Supplier Quality)
</p></li></ul></div></div><p></p><h1 class="jobSectionHeader"><b>What we offer you
</b></h1><p></p><p>As per local requirements<br>
</p><p><br>
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.<br>
<br>
</p><p>We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.</p></div>

Regional Procurement Manager Middle East & Caspian

POWERTECH

<div>
 <strong>
  External Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About POWERTECH
  <br/>
  <br/>
 </strong>
 POWERTECH is a center of excellence for propulsion technologies, specializing in the design, engineering, and manufacturing of combustion engines, expendable turbojet engines, and turbofan engines for a wide range of aerospace, defence, and autonomous applications, including fixed- and rotary-wing UAVs and other advanced platforms.
 <br/>
 <br/>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Procurement Leadership:
   <br/>
   <br/>
  </li>
 </ul>
 Lead and supervise all day-to-day procurement activities across assigned categories and projects. Ensure the effective execution of sourcing, bid evaluation, purchase order (PO) management, and expediting processes in line with Procurement Policy, Delegation of Authority (DoA), and governance frameworks. Manage the Buyer/Expediter teams to achieve timely, compliant, and cost-effective procurement outcomes.
 <br/>
 <br/>
 <ul>
  <li>
   Process Governance and Compliance Oversight:
   <br/>
   <br/>
  </li>
 </ul>
 Enforce adherence to the procurement governance model, ensuring all activities comply with DoA, Export Control, ITAR/EAR, DGSM, and other regulatory requirements. Review sourcing documentation, bid evaluations, and POs for completeness, accuracy, and correctness prior to approval routing. Guarantee transparency, traceability, and full audit readiness for all procurement records.
 <br/>
 <br/>
 <ul>
  <li>
   Strategic-to-Operational Alignment:
   <br/>
   <br/>
  </li>
 </ul>
 Translate strategic category strategies into executable operational plans. Collaborate with Strategic Procurement to ensure that supplier frameworks, contracts, and sourcing guidelines are properly implemented within operational activities.
 <br/>
 <br/>
 <ul>
  <li>
   PR&ndash;PO Workflow Supervision:
   <br/>
   <br/>
  </li>
 </ul>
 Oversee the entire PR-PO process, ensuring efficient cycle times, proper approvals, and documentation. Validate Purchase Requisitions (PRs) for completeness, accuracy, and compliance with governance standards before sourcing initiation.
 <br/>
 <br/>
 <ul>
  <li>
   Supplier and Stakeholder Management:
   <br/>
   <br/>
  </li>
 </ul>
 Act as the key interface between internal stakeholders and suppliers. Ensure effective communication of requirements, status updates, and risk escalations. Lead supplier performance reviews, addressing recurring issues in quality, delivery, or responsiveness.
 <br/>
 <br/>
 <ul>
  <li>
   Issue Escalation and Problem Resolution:
   <br/>
   <br/>
  </li>
 </ul>
 Manage escalation of critical procurement or delivery issues, including late deliveries, supplier non-compliance, and claim disputes. Coordinate cross-functional efforts with Quality Assurance, Warehouse, and Finance to ensure swift issue resolution.
 <br/>
 <br/>
 <ul>
  <li>
   Contract Management:
   <br/>
   <br/>
  </li>
 </ul>
 PUBLIC Manage E2E procurement contracts, ensure all contract comply with DOA, Export control and the required standards, like quality.
 <br/>
 <br/>
 <ul>
  <li>
   Savings and Performance reporting: Track and report cost savings, SCM performance and KPI&rsquo;s results on daily, weekly and monthly basis.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8&ndash;12 years of experience in procurement, supply chain, or operations, including at least 3 years in a supervisory or managerial role
  </li>
  <li>
   Proven experience in managing operational sourcing teams and PR&ndash;PO lifecycles
  </li>
  <li>
   Strong background in ERP-based procurement environments (SAP, Oracle, or similar)
  </li>
  <li>
   Familiarity with export control, DGSM, and defense procurement governance frameworks EDUCATION
  </li>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field
  </li>
  <li>
   Professional certifications such as CIPS Level 5&ndash;6, CPSM, or CSCP are advantageous
   <br/>
   <br/>
  </li>
 </ul>
 #Powertech
</div>


Manager - Procurement & Sourcing

DIPG

<p>We're Hiring: Procurement Engineer.</p><p>We are seeking an experienced and proactive <b>Procurement Engineer</b> to join our growing team. The ideal candidate will have a strong background in procurement within the UAE construction industry, with hands-on experience sourcing both <b>Civil</b> and <b>MEP (Mechanical, Electrical &amp; Plumbing)</b> materials. The successful candidate will be responsible for ensuring the timely and cost-effective procurement of materials, equipment, and subcontract services while maintaining the highest standards of quality and compliance.</p><p>We are a leading construction company specializing in.</p><ul><li>Civil Works</li><li>High-Rise Buildings</li><li>Residential Buildings</li><li>Commercial Buildings</li><li>Villas</li></ul><p>Key Responsibilities</p><ul><li>Source, evaluate, and procure Civil and MEP materials, equipment, and subcontract services.</li><li>Obtain and compare quotations to ensure the best value in terms of cost, quality, and delivery.</li><li>Negotiate prices, payment terms, and delivery schedules with suppliers and subcontractors.</li><li>Prepare purchase orders and ensure timely procurement in accordance with project requirements.</li><li>Coordinate with Project Managers, Site Engineers, Technical Engineers, and the Store Department to meet project schedules.</li><li>Review material specifications, BOQs, drawings, and technical submittals before procurement.</li><li>Develop and maintain relationships with approved suppliers and identify new vendors.</li><li>Monitor supplier performance, delivery schedules, and material quality.</li><li>Ensure procurement activities comply with company policies, project specifications, and contractual requirements.</li><li>Track material deliveries and resolve procurement-related issues promptly.</li><li>Maintain accurate procurement records, supplier databases, and purchasing documentation.</li><li>Support cost-saving initiatives through value engineering and strategic sourcing.</li></ul><p>Requirements</p><ul><li>Bachelor's Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline.</li><li>Minimum <b>3&ndash;5 years of UAE construction procurement experience</b>.</li><li>Proven experience in procuring <b>Civil and MEP materials</b> for high-rise, residential, commercial, and villa projects.</li><li>Strong knowledge of construction materials, local suppliers, and the UAE procurement market.</li><li>Ability to read and interpret engineering drawings, BOQs, and technical specifications.</li><li>Excellent negotiation, communication, and supplier management skills.</li><li>Proficiency in Microsoft Office, particularly Excel, and ERP/procurement systems.</li><li>Strong organizational skills with the ability to manage multiple procurement activities simultaneously.</li></ul><p><b>Preferred Qualifications.</b></p><ul><li>Existing network of reputable Civil and MEP suppliers within the UAE.</li><li>Knowledge of local authority requirements and construction standards.</li><li>Experience in value engineering and cost optimization.</li></ul><p>Interested candidates who meet the above requirements are invited to send their updated CV to <b>hr@dhafraint.ae</b> with the subject line.</p><p>Work Location: In person</p>

Procurement Engineer

MASCORP HOLDING

<p><b>Position Overview</b></p><p>The Listing Agent will be responsible for sourcing new properties, maintaining relationships with property owners, and securing quality listings for the company's sales and leasing divisions. This role is ideal for individuals with strong networking and negotiation skills who are passionate about the Abu Dhabi real estate market.</p><p><b>Key Responsibilities</b></p><ul><li>Source residential and commercial properties for sale and lease across Abu Dhabi</li><li>Build and maintain strong relationships with landlords, property owners, and investors</li><li>Conduct property inspections and gather accurate property information</li><li>Secure new property listings and exclusive mandates</li><li>Negotiate listing agreements and terms with property owners</li><li>Coordinate with marketing and portal teams to ensure timely and accurate property advertising</li><li>Maintain updated property records and documentation within the CRM system</li><li>Monitor market trends and competitor activity to identify listing opportunities</li><li>Follow up with property owners regularly to maintain strong business relationships</li><li>Achieve monthly listing acquisition targets</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;2 years of experience in Abu Dhabi real estate, preferably in listings, sales, leasing, or property acquisition</li><li>Strong communication, negotiation, and relationship-building skills</li><li>Knowledge of the Abu Dhabi property market and real estate processes</li><li>Ability to work independently and achieve performance targets</li><li>Good organizational and time-management skills</li><li>Familiarity with CRM systems and property portals is an advantage</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Immediate joiners preferred</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Attractive performance-based commission</li><li>Employment visa provided</li><li>Career growth and professional development opportunities</li><li>Supportive and collaborative work environment</li></ul><p><b>Application</b></p><p>Interested candidates may apply through Indeed.</p><p>Only shortlisted candidates will be contacted.</p><p>Pay: Up to AED5,000.00 per month</p><p>Work Location: In person</p>

Listing Officer - Real Estate

Penspen

<div><div><p>Penspen is looking for a Specialist- Procurement Engineer for one of the Gas processing projects in Abu Dhabi.</p>
<p><b>Qualification</b></p>
<ul><li>An Engineering Degree in any discipline.</li>
<li>SAP</li>
</ul><p><b>Experience Required</b></p>
<ul><li>Minimum 20+ years of experience in which 10+ years should be in the oil and gas EPC project.</li>
<li>Must have worked in the Senior/Specialist Procurement engineer role in large oil and gas project preferably in GCC region.</li>
<li>Proficient in SAP.</li>
<li>Previous experience in ADNOC project is an added advantage.</li>
</ul><p>#LI-VV1</p></div></div>

Lead- Procurement

Maison Samira Maatouk

<p>Are you passionate about building successful food brands, driving product performance, and creating exceptional customer experiences?</p><p>We are looking for an experienced <b>Product Manager</b> to lead the growth and management of our premium food and beverage portfolio. This is an exciting opportunity for a commercially driven professional with a strong <b>F&amp;B/FMCG background</b> who understands product lifecycle management, digital commerce, and warehouse operations.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute product strategies to maximize sales, profitability, and market share.</li><li>Manage the complete product lifecycle from planning and sourcing to launch and performance optimization.</li><li>Analyze market trends, customer insights, and competitor activities to identify new business opportunities.</li><li>Work closely with Procurement, Sales, Marketing, Operations, and Supply Chain to ensure successful product execution.</li><li>Plan and implement online marketing campaigns across digital channels to increase brand awareness and online sales.</li><li>Collaborate with e-commerce platforms and digital partners to optimize product visibility and conversion rates.</li><li>Monitor product pricing, promotions, margins, and overall commercial performance.</li><li>Ensure effective inventory planning and stock availability while minimizing excess inventory.</li><li>Coordinate with warehouse operations to maintain efficient stock movement, inventory accuracy, and timely product distribution.</li><li>Monitor product quality, compliance, packaging, and labeling standards.</li><li>Prepare sales forecasts, demand planning, and performance reports for senior management.</li><li>Identify opportunities to improve operational efficiency and customer satisfaction.</li></ul><p><b>Requirements</b></p><p>Bachelor's Degree in Business, Marketing, Supply Chain, or a related field.<br/>Minimum <b>5+ years of experience</b> as a Product Manager within the <b>F&amp;B or FMCG industry</b>.<br/>Strong understanding of food products, retail operations, and consumer behavior.<br/>Hands-on experience in <b>digital marketing</b>, online sales platforms, and e-commerce management.<br/>Good knowledge of warehouse operations, inventory management, and supply chain processes.<br/>Strong analytical, commercial, and negotiation skills.<br/>Excellent communication and stakeholder management abilities.<br/>Advanced knowledge of Microsoft Excel and ERP systems (SAP Business One experience is an advantage).<br/>Ability to work in a fast-paced and dynamic business environment.</p><p>Pay: AED12,000.00 - AED15,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Do you have previous experience as Product Manager in F&amp;B Industry ?</li></ul><p>Experience:</p><ul><li>F&amp;B : 4 years (Preferred)</li></ul><p>Work Location: Hybrid remote in Abu Dhabi (Abu Dhabi)</p>

Product Manager

Synechron

<div>
 <p>
  Greetings,
 </p>
 <p>
  <br/>
 </p>
 <p>
  We have an immediate opening for an L3 Technical Specialist (Microsoft Power Platform) at Synechron in Abu Dhabi.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Role:
   </strong>
   L3 Technical Specialist (Microsoft Power Platform)
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   8+ Years
  </li>
  <li>
   <strong>
    Location:
   </strong>
   Abu Dhabi
  </li>
  <li>
   <strong>
    Employment type:
   </strong>
   Full-time
  </li>
  <li>
   <strong>
    Domain:
   </strong>
   Banking
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Company:
  </strong>
 </p>
 <p>
  <strong>
   Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,700 professionals across around 60 offices in over 22 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering.
  </strong>
 </p>
 <p>
  <strong>
   Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community.
  </strong>
 </p>
 <p>
  <strong>
   Synechron: Technology and AI Consulting for Business
  </strong>
 </p>
 <p>
  <strong>
   Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Diversity, Equity, and Inclusion
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Synechron&rsquo;s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.
  </strong>
 </p>
 <p>
  <strong>
   We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn&rsquo;t matter where you&rsquo;re from or what you&rsquo;ve had to do to get here &ndash; if you have the skills, enthusiasm, and drive to make your mark, we&rsquo;ll support you like we support each other. Choose a career with us and let&rsquo;s pursue innovation, together.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Job Descriptions:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Position Overview:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re seeking an L3 Technical Specialist (Microsoft Power Platform) to design, administer, and optimize enterprise-scale productivity solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Primary skills:
  </strong>
  should include Microsoft Power Platform administration&mdash;Power Apps and Power Automate&mdash;along with strong knowledge of Microsoft 365 Copilot administration (agents), Viva Suite, and modern workplace automation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Secondary skills:
  </strong>
  Microsoft 365 messaging and collaboration services including Exchange (on-prem and Exchange Online), Teams, SharePoint Online, Hybrid Active Directory (AD/Azure AD), Microsoft Information Protection (MIP), Microsoft Defender, Enterprise Vault, and Microsoft licensing.
 </p>
 <p>
  <br/>
 </p>
</div>


L3 Technical Specialist (Microsoft Power Platform)

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