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strategic partner development manager

Cequens

<div>About CEQUENS
CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
Job Summary 
 
The Partner Development Manager is responsible for acquiring, onboarding, and managing strategic partnerships that support business growth. This role involves identifying potential partners, System Integrators, Independent Service Providers ( ISV ) and Global Technology Platforms; fostering relationships, ensuring successful onboarding, and aligning partner activities with internal teams to drive mutual success. 
Main Areas of Responsibility: 
 
Partner Acquisition:<ul>
<li>Identify and target potential ISV&rsquo;s and Global System partners through research, outbound prospecting, and managing inbound leads</li>
<li>Build relationships through in-depth discussions to assess fit and present the partner program</li>
<li>Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.</li> 
</ul> 
Partner Onboarding<ul>
<li>Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement</li>
<li>Activate partner profiles, provide access rights, and guide partners through success tools</li>
<li>Ensure regular communication and engage partners in company events and updates</li> 
</ul> 
Partner Management<ul>
<li>Collaborate on business and marketing planning, account mapping, and lead generation with partners</li>
<li>Regularly review sales pipelines and coordinate training to enhance partner capabilities</li>
<li>Work closely with customer success to address partner needs and maintain satisfaction</li>
</ul>Internal Alignment<ul>
<li>Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration</li>
<li>Handle escalations from partners, resolving technical and commercial issues promptly 
Train sales teams on effective partnership engagement and protocols</li>
</ul>Operational Tasks<ul>
<li>Accurate tracking of leads and opportunities from Partners</li>
<li>Organize regular calls to maintain alignment between partners and internal teams</li>
</ul>Requirements
Education:<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li>
<li>MBA is a plus</li>
</ul>Experience:<ul>
<li>5+ years of experience in partner development with ISV&rsquo;s and Global System partners , business development, or a related role within the CPaaS or SaaS business</li>
<li>Proven track record in managing strategic partnerships with ISV&rsquo;s / Global System partners and driving business growth</li>
</ul>Skills:<ul>
<li>Strong negotiation and relationship management skills</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Ability to analyze market trends and adapt strategies accordingly</li>
<li>Experience in working with cross-functional teams and managing complex projects</li>
<li>Proficiency in CRM software and Microsoft Office Suite</li></ul></div>

Partnership Development Manager (CPaaS)

INIX Group

The Role
 About the Company: SORP Group is an international group headquartered in the UAE. We develop consulting, logistics, international trade, investment, and acceleration services. Over 19 years, we have established a presence in 10+ jurisdictions and manage 500+ projects. In Dubai, we operate the largest private business center, which serves as the core of our corporate ecosystem. About this vacancy: We are seeking a Partnership Development Manager capable of managing the entire operational cycle of working with potential partners — from systematic search and cold outreach management to negotiations and contract signing. This role is ideal for a professional experienced in B2B sales, with skills in team supervision (call center management), building long-term partnerships, and driving measurable results. Key Responsibilities: - Build and regularly update partner databases in key sectors: consulting, banking, law, and IT services. - Organize and supervise call center operations (cold calling and email outreach): task setting, script validation, and quality control. - Conduct online meetings with potential partners and present collaboration opportunities. - Negotiate and sign partnership agreements. - Support new partners during the onboarding phase: monitor obligations, document terms, and manage communication via CRM. - Segment partners into groups (strategic, mass, digital) and maintain accurate data in the system.
 
Requirements
 <ul>
<li>Fluent in Russian - English — C1 (advanced level; fluent in business communication and correspondence). - 2 to 3 years of experience in B2B sales, partnership development, or business development. - Proven ability to manage cold calling campaigns and work with call centers. - Strong skills in conducting online meetings, negotiations, and closing deals. - Proficiency in CRM systems (AmoCRM). - Familiarity with contact search and verification tools (Apollo.io, LinkedIn Sales Navigator, ZoomInfo, Lusha). - Structured, results-oriented, and comfortable working under KPI metrics. - Consistent development of partner databases. - Efficient call center performance (meeting targets for first contacts). - Number of online meetings conducted with decision-makers. - Number of signed contracts and activated partners. - Timely CRM data entry and reporting. Additional Information: - Remote work format. - Flexible schedule with performance monitoring. - Office hours are from 09h00 till 18h00 | Monday to Friday. - Compensation: fixed salary + bonuses based on KPIs and signed deals. - Direct interaction with senior management and opportunities for growth within an international organization. Key Skills: - Business Development Management, Partnership Management, B2B Sales - English | C1 — Advanced</li>
</ul>
About the company
 INIX offers outsourcing services for the sourcing, import, and export of goods both within the UAE and internationally. The company specializes in the import and delivery of building materials, innovative composite materials, motor oils and additives, chemical products, medical products and electrical equipment. INIX has established itself as a reliable partner, cooperating with companies from the EU, USA, China, India and other countries.

Partnership Development Manager

Optimum7

<div>Strategic Partnerships &amp; Business Development Manager - MENA 
Location: Remote, Dubai 
Experience Required: Minimum 5 years in business development, partnerships, channel sales, or strategic networking roles 
Zen Media is the go-to B2B marketing and PR agency helping enterprise software, healthcare technology, professional services, and manufacturing brands achieve measurable growth and market leadership. By combining strategic content, leveraged media relations, and dynamic social amplification, we help our clients influence discerning buyers, shorten sales cycles, and drive ROI. Our work has been featured in leading publications such as Forbes, Fast Company, Ad Age, and The Wall Street Journal, and we have helped clients double their industry dominance and achieve profitable exits. 
Role Overview:

We are seeking a results-focused Strategic Partnerships &amp; Business Development Manager (MENA) to build and strengthen Zen Media&rsquo;&rsquo;s partner ecosystem across the Middle East. This individual will identify, engage, and secure high-value partnerships with digital agencies, technology providers, B2B solution companies, consultants, and enterprise networks that can generate qualified opportunities and mutual growth.

This is a highly network-driven role, ideal for someone who excels in relationship building, communicates charismatically and professionally, and understands how to implement partnership strategies that lead to measurable revenue impact. 
What You&rsquo;ll Do
Develop and execute partnership and business development strategies across the MENA region in alignment with company growth goals. 
<ul><li>
</li>
Build a strong pipeline of partnerships with agencies, SaaS companies, enterprise solution providers, technology platforms, and professional networks. 
<li>
</li>
Proactively conduct networking, outreach, and relationship-building through events, associations, digital channels, and industry communities. 
<li>
</li>
Represent Zen Media in the market as a knowledgeable, credible, and relationship-first growth partner. 
<li>
</li>
Lead the full partnership lifecycle&mdash;prospecting, pitch, negotiation, onboarding, activation, and ongoing collaboration. 
<li>
</li>
Maintain timely and structured follow-up schedules to maximize alliance engagement and conversion. 
<li>
</li>
Work closely with marketing, sales, and executive leadership to develop joint strategies for co-marketing, lead sharing, and shared revenue models. 
<li>
</li>
Track performance metrics, including partnership pipeline growth, conversions, revenue contribution, and engagement results. 
<li>
</li>
Keep an active pulse on the MENA market, competitive landscape, and opportunities for expansion. 
<li>
</li>
<li>Deliver regular reporting and insights to internal leadership for strategic decision-making.</li></ul> 


What You Bring 

Minimum 5+ years of experience in business development, alliance management, channel sales, or partnership growth roles. 
<ul><li>
</li>
Strong network-building abilities and proven experience developing strategic relationships in the MENA region. 
<li>
</li>
Exceptional communication and stakeholder management skills&mdash;written, verbal, presentation, and negotiation. 
<li>
</li>
Confident and professional presence in events, meetings, networking settings, and digital interactions. 
<li>
</li>
Target-driven mindset with the ability to independently manage pipelines, timelines, and objectives. 
<li>
</li>
Experience in B2B, digital marketing, SaaS, eCommerce, or related industries is a strong advantage. 
<li>
</li>
Ability to work autonomously, proactively, and remotely while collaborating with cross-functional teams. 
<li>
</li>
<li>Fluency in English required; Arabic is a plus.</li></ul> 
What&rsquo;s Your Next Step?
<ul>
<li>At Zen Media, you&rsquo;ll work with ambitious, high-growth B2B brands while collaborating with a brilliant team of strategists, creators, and PR experts. You&rsquo;ll play a critical role in shaping the client experience and contributing directly to the success of our agency and the businesses we serve.</li>
<li>If you take pride in delivering white-glove service, staying hyper-organized, and keeping fast-paced projects on track, we want to hear from you.</li></ul> 


Still Unsure?

If you'd like to learn more about Zen Media before making your decision, we invite you to check out the links below:
Visit our website: https://zenmedia.com/ 
<ul><li>
</li>
<li>Follow us on LinkedIn: https://www.linkedin.com/company/wearezenmedia</li></ul></div>

Zen Media Strategic Partnerships & Business Development Manager

Edon Global LLC

About the Role :We are building strategic partnerships to expand our ecosystem and drive adoption across the crypto and Web3 landscape. Our mission is to accelerate mass adoption of Web3 technologies through meaningful collaborations, scalable infrastructure, and community-focused innovation.The Strategic Partnerships Manager will play a key role in identifying, developing, and managing strategic alliances that align with our company&rsquo;s business objectives and growth roadmap.Key Responsibilities :* Develop and execute a comprehensive partnership strategy aligned with the company&rsquo;s overall business goals.* Identify and secure strategic partnerships within the blockchain, crypto, and Web3 ecosystem.* Negotiate and structure mutually beneficial agreements that drive long-term value and synergies.* Collaborate cross-functionally with Product, Marketing, and Technical teams to ensure smooth implementation of partnership initiatives.* Manage and nurture ongoing relationships with key partners to ensure engagement, collaboration, and performance.* Track, analyze, and report partnership performance metrics, outcomes, and ROI.* Stay updated on market trends, competitive landscape, and emerging technologies to identify new growth opportunities.Key Result Areas (KRAs) :* Development and successful execution of the partnership roadmap.* Growth in the number and quality of strategic partnerships.* Measurable business impact from partnerships (revenue, adoption, visibility).* Timely and effective execution of partnership deliverables.* Partner satisfaction and retention levels.Qualifications &amp; Experience :* Minimum 3+ years of experience in partnerships, business development, or ecosystem management within the crypto, blockchain, or Web3 industry.* Proven experience in establishing and executing strategic partnership deals in the crypto ecosystem.* Strong understanding of blockchain technology, DeFi, NFTs, exchanges, and token economies.* Exceptional negotiation, communication, and stakeholder management skills.* Demonstrated ability to work independently while collaborating effectively across teams.* Bachelor&rsquo;s degree in Business, Finance, Marketing, or a related field.Preferred Skills :* Experience working in a startup or fast-paced tech environment.* Existing network within the crypto/Web3 ecosystem.* Analytical mindset with experience in tracking and evaluating partnership performance metrics.What We Offer :* Opportunity to work at the forefront of Web3 innovation and blockchain technology.* Collaborative, forward-thinking, and inclusive work environment.* Competitive compensation and growth opportunities.Job Types: Full-time, PermanentPay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English (spoken and written)? Yes/ No</li><li>Are you comfortable working flexible hours? Yes/ No</li></ul><ul><li>Have you used any CRM tools before? If yes, which ones?</li><li>Are you comfortable meeting monthly or quarterly sales targets?</li></ul><ul><li>What is your current location?</li></ul><ul><li>We must fill this position urgently. Can you start immediately? Yes/ No</li></ul><ul><li>What is your expected monthly/annual salary (in AED)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Partnership &amp; Business Development, : 3 years (Preferred)</li></ul>

Strategic Partnerships Manager – Web3 Ecosystem

OpenText

AI-First. Future-Driven. Human-Centered.
 At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.
 
The Opportunity
 A highly motivated and results-driven OpenText Partner Manager to collaborate with Capgemini's Northern and Central Europe Region. The ideal candidate will be responsible for developing and executing strategic sales initiatives to drive revenue growth and deepen relationships with key clients based in this region. What You’re Great At• Act as the primary point of contact between OpenText and Capgemini's Organization, fostering collaboration and alignment on sales and delivery efforts.• Develop and execute comprehensive account strategies to achieve revenue targets and growth objectives.• Cultivate and maintain strong relationships with key Executives and Influencers within Capgemini.• Work closely with Capgemini's sales, marketing, and delivery teams to align on client needs and solution offerings.• Identify new business opportunities and cross-sell/upsell OpenText products and services to maximize revenue potential.• Conduct regular business reviews with Capgemini and Opentext Sales Leadership to assess satisfaction levels, identify areas for improvement, and propose new solutions and offerings.• Stay current on market trends, competitive landscape, and emerging technologies to position OpenText solutions effectively.• Collaborate with Capgemini's delivery team and Opentext Professional Services team to ensure seamless project execution and joint planning.• Monitor and report on performance metrics to OpenText leadership. What It Takes• Bachelor's degree in Business Administration, Marketing, or related field.• Proven track record as an Partner Account Manager or similar role in the services industry, specifically with Capgemini as a Partner or previous Employer.• Deep understanding of enterprise information management solutions, particularly in the areas of content services and process automation.• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly.• Demonstrated ability to build and maintain strong relationships.• Experience in managing complex projects, sales cycles and GTM strategies.• Ability to think strategically and co-create creative solutions to meet market needs.• Comfortable working independently and as part of a team.• Willingness to travel as needed to meet with clients and attend industry events.
 
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
 
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
 
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
 Salary Range: $x - $x; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

Sr. Strategic Alliance Manager, Capgemini

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div><div> 
Global Strategic Transformation Partner</div></div> 
Global Strategic Transformation Partner are senior strategic advisors who help CIOs and business executives unlock value by modernizing their product and application landscapes and reducing long-standing technical debt. Combining deep industry insight with broad business and architectural expertise, they guide organizations in reshaping legacy portfolios, eliminating redundant systems, and freeing up resources to accelerate innovation. These experts are assigned to selected customers with significant adoption potential and substantial transformation backlogs. 
As trusted C-level partners, they provide industry-sector-specific guidance and a clear view of the complete business and technology landscape through long-term, embedded engagements. They help leadership teams align SAP capabilities with enterprise-wide goals and design roadmaps that propel organizations to the next stage of transformation and value creation.<div></div><div> 
Key priorities:</div><ul><li>
Embed SAP strategy into the customer&rsquo;s holistic IT and business strategy, shaping overall technology and investment decisions with broad, cross-industry insights to maximize value from the SAP portfolio.</li><li>
Shape cloud &amp; AI transformation strategy &mdash; Guide CIOs and CxOs in aligning technology direction with enterprise-wide goals using (AI) innovations from SAP.</li><li>
Influence modern architecture choices &mdash; Advocate for simplified, scalable designs grounded in RISE with SAP.</li><li>
Promote innovation-led value creation &mdash; Connect financial/economical value drives of customers to foster strategic adoption of SAPs innovations.</li><li>
Enable insight-driven decisions &mdash; Orchestrate digitalized business transformation process, leveraging SAPs Integrated toolchain powered by AI to support faster time to transformation outcomes.</li><li>
Advise on resilient digital foundations &mdash; Co-develop architecture and design decisions that strengthen the customer&rsquo;s total digital landscape, creating adaptable, trusted, and future-ready environments across SAP and non-SAP domains.</li><li>
Strengthen governance, alignment &amp; adoption &mdash; Enable aligned goals, clear roadmaps, and effective governance that accelerate the scalable adoption of the SAP capabilities customers have subscribed to.</li></ul><div></div><div> 
The Global Strategic Transformation Partner is an exclusive and highly selective senior role for chosen strategic accounts, holding a uniquely elevated position within SAP&rsquo;s stakeholder landscape. Operating as a trusted peer to customer CIOs and business executives, the Global Strategic Transformation Partner combines deep SAP expertise with broad non-SAP and cross-industry insight, providing a holistic strategic perspective that guides customers through complex transformation decisions. Working in close partnership with the Managing Partner, the broader account team and the RISE Enterprise Architect. The Global Strategic Transformation Partner serves as the strategic linchpin that aligns customer stakeholders and SAP&rsquo;s strategic forces across the account. By unifying strategy, architecture, and adoption, the role orchestrates the right experts, methods, and delivery capabilities to accelerate the adoption of SAP innovations and drive measurable outcomes. At the same time, it maintains a strong connection to Product Engineering, ensuring that customer insights, adoption barriers, and emerging requirements are systematically fed into product development and roadmap evolution.</div><div><div> 
Responsibilities</div></div> 
<ul><li>Provide strategic architecture leadership and transformation orchestration: 
Guide CIOs and business executives in shaping end-to-end transformation strategies by creating transparency on current and target architectures, aligning SAP and non-SAP environments, and orchestrating, and driving critical decisions with IT and Business Executives that deliver measurable business value.</li></ul><div></div><ul><li> 
Value Realization and financial acumen: 
Apply rigorous financial modeling and value frameworks by developing TCO/ROI analyses, involving SAPs value engineers, defining benefits-realization approaches, and assessing investment portfolios to help executives prioritize initiatives that drive measurable business value.</li></ul><div></div><ul><li> 
Drive strategic adoption and de-risk transformation: 
Maximize business value by enabling a scalable foundation for enterprise innovation and integration, using SAP BTP and SAP Business AI as strategic levers. Identify and mitigate transformation risks early, promote consistent best practices, and accelerate the adoption of key capabilities through targeted risk indicators and adoption KPIs.</li></ul><div></div><ul><li> 
Enable business model innovation:</li></ul><div>
Advise on new digital business models, simplification levers, and competitive improvements. Demonstrate impact through validated business cases and measurable performance gains.</div><div></div><ul><li> 
Strengthen strategic collaboration and organizational change readiness: 
Enable cross-functional alignment and embed change leadership practices that raise enterprise readiness for transformation. Guide governance maturity, stakeholder cohesion, and organizational adaptability as key indicators of sustained transformation effectiveness.</li></ul><div></div><ul><li> 
Build cross-industry thought leadership and foster an internal expert community: 
Create and disseminate strategic, cross-industry thought leadership that shapes SAP&rsquo;s perspective on transformation. Cultivate a strong internal community to amplify best practices, accelerate knowledge exchange, and elevate SAP&rsquo;s overall advisory impact.</li></ul><div><div> 
Key Competencies</div></div><ul><li> 
Strategic Technology &amp; Business Alignment &ndash; Ability to shape digital and cloud strategies that directly support enterprise objectives and long-term value creation, ensuring technology decisions are consistently linked to measurable business outcomes.</li></ul><div></div><ul><li> 
Industry &amp; Business Insight &ndash; Deep understanding of industry dynamics, value drivers, and operational models, with the capability to translate technology choices into meaningful business impact.</li></ul><div></div><ul><li> 
Cloud Architecture &amp; Modernization Expertise &ndash; Proven experience with modern cloud architectures and the design of scalable, cost-efficient, and value-driven transformation roadmaps that improve enterprise agility and resilience.</li></ul><div></div><ul><li> 
SAP &amp; Non-SAP Landscape Expertise &ndash; Capability to navigate complex SAP and non-SAP environments and guide architectural decisions, integration strategies, and transformation initiatives that deliver cohesive, enterprise-wide value.</li></ul><div></div><ul><li> 
Executive Communication &amp; Influence &ndash; Strong ability to articulate complex technology topics in clear, business-oriented terms and to influence CIOs, CFOs, and senior business executives in strategic decision-making.</li></ul><div></div><ul><li> 
AI &amp; Innovation Leadership &ndash; Demonstrated ability to identify, evaluate, and advance high-value opportunities for AI and emerging technologies to enhance productivity, decision quality, and financial performance.</li></ul><div></div><ul><li> 
Organizational Orchestration &amp; Value Realization &ndash; Skilled in steering large, cross-functional organizations through complex transformations, orchestrating stakeholders and delivery teams to ensure the realization of targeted business value.</li></ul><div></div><ul><li> 
Analytical Decision-Making &amp; Outcome Orientation &ndash; Strong analytical mindset with the ability to evaluate risks, prioritize investments, and turn complexity into actionable recommendations that accelerate transformation outcomes.</li></ul><div><div> 
Prerequisites</div></div> 
Language: Fluency in English
Education: Bachelor&rsquo;s Degree or equivalent accreditation required; Master&rsquo;s Degree or MBA Preferred
Professional Experience: &gt; 10 years of experience with large SAP landscapes, proven track record of customer facing experience.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442041 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Global Strategic Transformation Partner, Customer Services and Delivery

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? 
If so, the Amazon Logistics, Last Mile team is for you. 
 
Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology, program management and engineering expertise. We aim to leverage the newest technologies, optimization techniques and data analysis, to innovate at a rapid pace setting up a last mile delivery network of the future. 
We manage the delivery of tens of millions of products every week to Amazon&rsquo;s customers, achieving on-time delivery in a cost-effective manner. 
 
Amazon Logistics, Africa, Middle East, and T&uuml;rkiye (AMET) Last Mile team seeks a Capacity Planning Manager to lead capacity planning for Amazon Logistics / Quick Commerce Network. The candidate must be detail-oriented, have superior verbal and written communication skills, and have strong organizational skills and should be able to juggle multiple tasks at once. The ideal candidate must exhibit strong analytical skills and have proficiency in the following tools: SQL and Advanced Excel. A candidate that thinks like business owners and drives results; looks at a challenge, defines what is broken, and builds the solution on behalf of our customers. Successful managers have the ability to think both strategically and tactically to optimize for long-term performance, handle multiple priorities, and take independent decisions in an often ambiguous environment. This job requires the candidate to constantly hit the ground running and have the ability to learn quickly. 
 
Key job responsibilities 
<ul><li>Lead DSP capacity planning and analysis to ensure operational readiness</li><li>Analyze and Manage complex data to identify business trends and improvement opportunities</li><li>Create and maintain dashboards for tracking key performance metrics</li><li>Drive end-to-end capacity-building initiatives aligned with business goals</li><li>Develop and implement programs to increase operational efficiency</li><li>Partner with cross-functional teams to execute operational improvements</li><li>Present actionable insights and recommendations to stakeholders</li><li>Deep dive into processes to identify and solve operational challenges</li><li>Monitor and evaluate program effectiveness using data-driven metrics</li><li>Drive continuous improvement initiatives and ensure effective implementation</li><li>Transform raw data into clear business insights for decision-making</li><li>Understanding the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influencing team priorities and business strategy through data-driven contributions.</li></ul> 
This role calls for an individual who can own all aspects of how network capacity impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. 
 
He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders. 
 
About the team 
You'll own Long - Mid-term planning horizon, working directly with Network owners, field teams and demand capacity planning to understand capacity constraints and build strategic roadmaps that unlock network capacity in short term and supporting long term plans. 
 
Your focus will be collaborating with delivery channels to analyze regional defects to our yearly plan, creating plans to understand capacity trends and path forward, and identifying opportunities to improve operational capacity through current and alternative channels to meet are forecast target. 
 
Using analytical tools such as excel and quickSight dashboards, you'll review plans and drive insights, transforming complex data into readable and actionable formats for leadership decision-making in area they might not have expert knowledge and to persuade stakeholders. 
 
You'll lead key projects aligned with yearly and quarterly goals, developing new processes and managing stakeholder relationships across the network to ensure successful implementation. 
 
While primarily office-based, the role includes minimal travel throughout the year to visit sites and gain deeper understanding of capacity challenges our team can support to address.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>5+ years of program or project management experience</li><li>Knowledge of Excel at an intermediate level (e.g., pivot tables &amp; charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field</li><li>4+ years of driving process improvements experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Capacity Planning Leader, AMET Delivery Service Partner, Strategy and Performance Team

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