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support engineer

Linnk Group

<div>
 
 Greetings from LINNK Group.
 
 
 Job Title:
 
 IVR Operation Support Engineer
 
 
 
 Location
 
 :
 
 
 Doha, Qatar
 
 
 
 Contract
 
 :
 
 Yearly Renewable
 
 
 
 
 
 Role Summary:
 
 
 Responsible for the operation, maintenance, and support of Cisco IPCC/IVR platforms, ensuring high availability, performance, and seamless call center operations.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide 24x7 operational support and incident management (NOC coordination, on-call rotation)
 </li>
 <li>
 Manage and maintain Cisco IPCC, CVP, and Call Manager systems
 </li>
 <li>
 Configure and troubleshoot IP Telephony, PRI, Voice Gateways, and Call Routing
 </li>
 <li>
 Develop and maintain ICM scripts and TCL scripts
 </li>
 <li>
 Monitor platform performance, alarms, and ensure timely issue resolution
 </li>
 <li>
 Handle IVR services, outbound campaigns, and backend integrations
 </li>
 <li>
 Generate reports, analytics, and system diagnostics
 </li>
 <li>
 Support change management (CAB), deployments, and DR setups
 </li>
 <li>
 Coordinate with internal teams and vendors for smooth operations
 </li>
 </ul>
 
 Required Skills:
 
 <ul>
 <li>
 Strong experience in Cisco Contact Center (IPCC/UCCE/UCCX)
 </li>
 <li>
 Hands-on with CVP, CUCM, Voice Gateway, ICM Scripting
 </li>
 <li>
 Knowledge of VoIP, IP Networking, PRI/BRI, Call Flows
 </li>
 <li>
 Basic knowledge of SQL Server / RDBMS
 </li>
 <li>
 Good communication and teamwork skills
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Telecom / Computer Science / Electronics
 </li>
 <li>
 3&ndash;6+ years experience in IP Telephony / Contact Center technologies
 </li>
 <li>
 Cisco voice certification (preferred)
 </li>
 </ul>
 
 
 
 
 
 For applying, please send your most updated cv and details below to
 
 sathvik.shetty@linnk.com
 
 
 
</div>

Support Engineer

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
 </li>
 <li>
 Investigate and troubleshoot technical problems, coordinating with other teams as needed.
 </li>
 <li>
 Develop, document, and implement processes and procedures for NOC and support operations.
 </li>
 <li>
 Manage incident response processes, ensuring prompt resolution and documentation.
 </li>
 <li>
 Communicate effectively with stakeholders and leadership regarding status and incidents.
 </li>
 <li>
 Identify opportunities for improvement in tools, systems, and team capabilities.
 </li>
 <li>
 Perform root cause analysis on major incidents and outages.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3+ years experience NOC and/or technical support teams.
 </li>
 <li>
 Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS)
 </li>
 <li>
 Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
 </li>
 <li>
 Experience with Container orchestrator tools (K8s / ECS / etc).
 </li>
 <li>
 Experience in Incident management .
 </li>
 <li>
 Experience on ticket management tools (Jira).
 </li>
 <li>
 Experience in L1, L2 support.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Mid level experience managing Linux environments.
 </li>
 <li>
 Mid level scripting / programming skills (Bash / Python / .NET ).
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Availability to work off-hours and on-call rotations as needed.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

<div>
 
 
 Overview:
 
 
 
 The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
 
 
 
 Primary Workflow:
 
 
 <ul>
 <li>
 Spares management inbound and outbound the warehouse
 </li>
 <li>
 Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses
 </li>
 <li>
 Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
 </li>
 <li>
 Conduct onsite physical &amp; logical audits for proactive sparing.
 </li>
 <li>
 Perform quarterly onsite preventive maintenance per assigned customer.
 </li>
 <li>
 Handle spare parts deliveries to FE, SeP &amp; client.
 </li>
 <li>
 Issuance of IMR&rsquo;s, POR&rsquo;s
 </li>
 <li>
 Assist VCA&rsquo;s &amp; BDA&rsquo;s for investigating missing parts from stock counting.
 </li>
 <li>
 Customer communication
 </li>
 <li>
 Updating TRT internal procedures
 </li>
 <li>
 Learning additional technical and non-technical skills.
 </li>
 <li>
 Sourcing Local Service Partners
 </li>
 <li>
 Sourcing Local Logistic Partner / Supplier
 </li>
 </ul>
 
 
 
 
 
 Required Deliverables:
 
 
 <ul>
 <li>
 Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares.
 </li>
 <li>
 Ensure all supported incidents or tickets are resolved within SLAs.
 </li>
 <li>
 Ensure all customer communication is prompt, professional and reliable.
 </li>
 <li>
 Ensure all commitments made to customers are met or re-scheduled with the customer&rsquo;s knowledge and approval.
 </li>
 <li>
 Continuously learn additional technical and non-technical skills
 </li>
 <li>
 Escalate calls through the correct channels promptly.
 </li>
 <li>
 24 x 7 Support Structure
 </li>
 <li>
 Comply fully with company policy to always protect the interests of TRT.
 </li>
 <li>
 Ensure local SeP is available for onsite requirements.
 </li>
 <li>
 Working with VCA team for local parts sourcing
 </li>
 </ul>
 
 
 Accountabilities:
 
 
 <ul>
 <li>
 Local ticket management/status monitoring and make sure they are resolved within SLAs.
 </li>
 <li>
 Warehouse inventory movement monitoring
 </li>
 <li>
 Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard
 </li>
 <li>
 Ensure procedures are properly followed when onsite
 </li>
 <li>
 Ensure on time support for spare parts
 </li>
 </ul>
 
 
 Disaster Recovery:
 
 
 <ul>
 <li>
 Coordination within FE / SeP team for urgent part requirement onsite
 </li>
 <li>
 Handle coordination &amp; keep good working relationships with logistics and service partners.
 </li>
 <li>
 Coordination with known local vendors for urgent logistics sparing.
 </li>
 <li>
 Coordination with VCA, BDA &amp; GSD division for parts needed for a call.
 </li>
 <li>
 Coordination with VCA, BDA &amp; GSD division for inventory movement
 </li>
 <li>
 Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
 </li>
 </ul>
 
 
 
 
 
 Service Call Updates:
 
 
 <ul>
 <li>
 Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site.
 </li>
 <li>
 Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
 </li>
 </ul>
 
 
 OH&amp;S Work Environment:
 
 
 <ul>
 <li>
 Ensure that the warehouse or technical work areas remain clean and always organized.
 </li>
 <li>
 Ensure that you adhere to ESD procedures.
 </li>
 <li>
 Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Candidates must possess a college degree. Training and Certification would be an advantage.
 </li>
 </ul>
 
 &middot; Certification on Various Networking platforms
 
 
 &middot; Strong understanding of Networking fundamentals
 
 
 &middot; Cisco and Juniper Certification preferred.
 
 
 &middot; Solaris &ndash; Oracle Certified Professional
 
 
 &middot; VMWare &ndash; VMWare Certified Professional
 
 
 &middot; TSM - IBM Certified Deployment Professional
 
 
 
 
 <ul>
 <li>
 Preferably have 7 years up of experience in IT spare parts control &amp; warehouse maintenance
 </li>
 </ul>
 
 Willing to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.
 
</div>

IT Field Support Engineer

JOB HUB GLOBAL

Job Tiltle - Software Service Engineer - French SpeakingSalary - QAR 8000 per monthJob Description We are seeking French-speaking Software Service Engineers (Tier 1 &amp; Tier 2) to join a leading global technology company in Doha. This role is ideal for candidates with strong technical troubleshooting skills, experience in application support, and solid database knowledge. You will be responsible for handling support requests, resolving technical issues, and ensuring high-quality service delivery.Key Responsibilities<ul><li>Troubleshoot and resolve software application issues and incidents</li><li>Manage and track support requests using ticketing systems (ServiceNow, Maximo, Remedy, etc.)</li><li>Provide Tier 1 and Tier 2 technical support and ensure timely ticket resolution</li><li>Perform user administration tasks, including password resets and access management</li><li>Monitor systems and ensure optimal application performance</li><li>Work with databases (SQL) to investigate and resolve application-related issues</li><li>Analyze logs and identify root causes of technical problems</li><li>Escalate complex issues to higher-level support teams when necessary</li><li>Maintain accurate documentation of issues, solutions, and processes</li><li>Ensure compliance with SLAs and support standards</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>Fluent in French and English (French is mandatory)</li><li>Proven experience in technical troubleshooting and application support</li><li>Hands-on experience with ticketing systems and incident management tools</li><li>Strong database knowledge (SQL) is required</li><li>Familiarity with database troubleshooting and query analysis</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication skills and customer-focused approach</li><li>Ability to work in a fast-paced, shift-based environment</li><li>Knowledge of ITIL processes is an advantage</li></ul>Please ensure to answer the pre-screening questions to be considered for this position.THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.About Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 6 monthsPay: QAR8,000.00 per monthApplication Question(s):<ul><li>Are you proficient in speaking French ?</li><li>How soon can you Join?</li><li>Have you worked on Databases?</li><li>Do you have experience in Tier 1 and Tier 2 troubleshooting?</li><li>Do you have valid QID?</li></ul>Work Location: In person

Software Service Engineer - French speaking

Job Title: Software Service EngineerLocation: Doha, QatarSalary: QAR 7,000 per monthWe are looking for French-speaking Software Service Engineers (Tier 1 &amp; Tier 2) to join a leading global technology company in Doha. If you have strong technical troubleshooting skills, experience with ticketing systems, and database knowledge, this opportunity is for you.Responsibilities:<ul><li>Troubleshoot and resolve software application issues and incidents</li></ul><ul><li>Manage support requests using ticketing tools (ServiceNow, Maximo, Remedy, etc.)</li></ul><ul><li>Provide Tier 1 &amp; Tier 2 technical support and drive tickets to resolution</li></ul><ul><li>Perform user administration, password resets, and system monitoring</li></ul><ul><li>Work with databases (SQL) to diagnose and resolve application issues</li></ul><ul><li>Collaborate with higher-tier teams for complex technical problems</li></ul>Requirments:<ul><li>Bachelor&rsquo;s degree in Computer Science / IT or related field</li></ul><ul><li>Fluent French &amp; English (French is mandatory)</li></ul><ul><li>Experience in technical troubleshooting and application support</li></ul><ul><li>Familiarity with ticketing systems and database troubleshooting</li></ul><ul><li>Strong problem-solving skills and customer-focused mindset</li></ul>Please ensure to answer the pre-screening questions to be considered for this position.THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.About Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 6 monthsPay: QAR7,000.00 per monthApplication Question(s):<ul><li>Are you fluent in French?</li><li>How many years of technical support / application support experience do you have?</li><li>Which ticketing tools have you used? (ServiceNow, Maximo, Remedy, others)</li><li>Do you have experience with SQL or database troubleshooting?</li><li>Have you worked in Tier 1 / Tier 2 support roles before?</li><li>What is your current notice period?</li><li>Do you accept the salary package?</li></ul>

Software Service Engineer - French Mandatory

Al Adyat consultancy

Job SummaryWe are seeking a proactive and detail-oriented NOC Engineer to join our Network Operations Center team. The NOC Engineer will be responsible for monitoring network infrastructure, identifying incidents, performing initial troubleshooting, and ensuring the continuous availability and performance of systems and networks. The role requires strong analytical skills and the ability to respond quickly to technical issues.Tools:ITSM TOOL (HPSM, JIRA, etc..)Dashboard tool (grafana)AZURE CLOUD, AND GOOGLE CLOUDKey Responsibilities<ul><li>Monitor network, servers, and infrastructure using NOC monitoring tools.</li><li>Detect, analyze, and troubleshoot network and system incidents.</li><li>Respond to alerts and incidents in accordance with established procedures and SLAs.</li><li>Escalate complex issues to higher-level support teams when necessary.</li><li>Maintain detailed incident logs and documentation.</li><li>Perform routine health checks of network devices, servers, and applications.</li><li>Coordinate with system administrators, network engineers, and other IT teams to resolve issues.</li><li>Ensure uptime and performance of critical IT infrastructure.</li><li>Assist in implementing network upgrades, maintenance, and patching activities.</li><li>Generate daily, weekly, and monthly operational reports.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Network Engineering, or a related field.</li><li>1&ndash;3 years of experience in Network Operations Center (NOC), IT support, or network monitoring.</li><li>Basic knowledge of networking protocols (TCP/IP, DNS, DHCP, HTTP).</li><li>Familiarity with monitoring tools such as SolarWinds, Nagios, Zabbix, PRTG, or similar.</li><li>Understanding of routers, switches, firewalls, and network infrastructure.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to work in shift-based environments (24/7 operations).</li></ul>Preferred Qualifications<ul><li>Certifications such as CCNA, Network+, or ITIL.</li><li>Experience with Linux/Windows server environments.</li><li>Knowledge of incident management and ticketing systems (ServiceNow, Jira, etc.).</li></ul>Key Skills<ul><li>Network Monitoring</li><li>Incident Management</li><li>Troubleshooting</li><li>Problem Solving</li><li>Communication Skills</li><li>Attention to Detail</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>NOC Engineer: 3 years (Required)</li><li>ITSM TOOL (HPSM, JIRA, etc..): 3 years (Required)</li><li>Dashboard tool (grafana): 3 years (Required)</li><li>AZURE CLOUD, AND GOOGLE CLOUD: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science, Information Technology (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Network Operations Center (NOC) Engineer

ISS INTERNATIONAL SpA

<div>
 
 ISS International Spa is looking for a System Engineer. The System Engineer is responsible for coordinating, checking, and supervising all multidisciplinary 3D modelling activities to ensure full compliance with project requirements, contractual obligations, and Client specifications. The role guarantees coherent information flow among engineering disciplines and ensures the technical quality and schedule adherence of the 3D model.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 Multidisciplinary Coordination
 
 
 <ul>
 <li>
 Ensure the proper exchange of information among all engineering disciplines involved in 3D modelling (e.g., piping, Structural, electrical, Instrumentation, Telecom)
 </li>
 <li>
 Supervise and validate 3D model correctness, checking conformity with the approved schedule and project requirements
 </li>
 <li>
 Ensure the model meets Client requirements and is consistent with technical standards
 </li>
 <li>
 Lead internal multidisciplinary 3D model reviews
 </li>
 <li>
 Conduct and support Client model review meetings, representing the project&rsquo;s technical consistency
 </li>
 <li>
 Collaborate with the Technical Manager (TM), PSLs to resolve inconsistencies and technical issues identified during reviews (Tags)
 </li>
 <li>
 Organize internal/formal meetings to assess model status, identify gaps, and define corrective actions
 </li>
 <li>
 Ensure quality checks and Progress tracking of design activities performed in the 3D environment
 </li>
 <li>
 Provide technical support to the Technical Manager based on expertise and lessons learned from past projects
 </li>
 </ul>
 
 
 
 
 
 Technical Requirements
 
 
 <ul>
 <li>
 Engineering background with min. 12 yrs of experience in Oil &amp; Gas Engineering and 3D model participation in client review
 </li>
 <li>
 Strong understanding of multidisciplinary engineering workflows in 3D environments and familiarity with Hexagon S3D software
 </li>
 <li>
 Familiarity with Client requirements (Qatar Gas, ADNOC, Aramco etc), project specifications, and contractual engineering standards
 </li>
 <li>
 Strong communication skills
 </li>
 </ul>
 
 
 
 
 
 Other Details:
 
 
 <ul>
 <li>
 Location - Qatar
 </li>
 <li>
 Duration - 12 months, extendable
 </li>
 </ul>
</div>

System Engineer

Explore 683+ Support engineer in Doha this April. Find roles across top companies and apply now to boost your career.

683 support engineer jobs In Doha

Support Engineer

Support Engineer

IT Field Support Engineer

Software Service Engineer - French speaking

Software Service Engineer - French Mandatory

Network Operations Center (NOC) Engineer

System Engineer