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team lead social media contact center

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for Jazz Cash Social Media in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead-Social Media-Contact Center

Luqon IT solutions

Job Title: Social Media &amp; Digital Marketing Specialist (Meta Ads &amp; Google Ads Expert) Location: Onsite &ndash; Civic Center, Phase 4, Islamabad Timings: 9:00 AM &ndash; 6:00 PMAbout the Role: Luqon IT Solutions is looking for a results-driven Social Media &amp; Digital Marketing Specialist with hands-on experience in managing international clients. The ideal candidate should be an expert in Meta Ads and Google Ads, with a strong background in content strategy, SEO content writing, and social media management.Key Responsibilities:<ul><li>Plan, create, and optimize Meta Ads campaigns targeting international audiences.</li><li>Manage and optimize Google Ads for multiple clients.</li><li>Develop content strategies for social media platforms to enhance engagement and brand visibility.</li><li>Write SEO-optimized content for websites, blogs, and landing pages.</li><li>Manage social media pages, monitor performance, and analyze insights using analytics tools.</li><li>Conduct meetings with clients when required to present strategies and performance reports.</li><li>Stay updated with the latest trends in digital marketing, social media, and paid advertising.</li></ul>Requirements:<ul><li>Proven experience in handling international clients.</li><li>Strong expertise in Meta Ads and Google Ads campaigns.</li><li>Excellent knowledge of SEO content writing and digital content strategy.</li><li>Proficiency in social media analytics tools.</li><li>Strong communication and presentation skills for client interactions.</li><li>Ability to manage multiple projects simultaneously and deliver results.</li><li>Strong Communication Skill</li><li>Confident</li></ul>What We Offer:<ul><li>A dynamic work environment with growth opportunities.</li><li>Hands-on exposure to international projects.</li><li>Opportunity to work with a passionate and innovative team.</li><li>AI Trainings</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Social Media & Digital Marketing Specialist (Meta Ads & Google Ads Expert)

Swismax Solutions

We are actively hiring for SEO Expert positions in our company Swismax Solutions.We are providing world wide services in our field we have 2000+ clients world wide.Responsibilities:<ul><li>Generate new leads using email marketing, LinkedIn, social media, and other relevant marketing channels</li><li>Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaign</li><li>Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads</li><li>Understand client's goals to impact their email marketing &amp; marketing automation outreach from the ground up</li><li>Having at least 1.5 years of experience developing SEO strategies successfully</li><li>Provide guidance and suggestions on new data and touchpoints that help with identifying engaged users.</li><li>Managing the campaigns, replying to positive leads, getting calls booked, and sending follow-ups.</li><li>Understand and influence the creation, testing, and optimization of performance in order to drive key client metrics.</li><li>Analyze industry trends, business standards, and future growth opportunities.</li><li>Build and grow the email list through organic efforts</li><li>Ideate and execute various email marketing campaigns</li></ul>Requirements:<ul><li>Bachelor's degree or equivalent working experience in team leads and lead generation</li><li>Experience with cold email marketing, lead generation, mail merge, email verification, lead nurturing, marketing automation, and/or web analytics</li><li>Knowledge of the latest digital marketing trends</li><li>Sense of ownership and pride in your performance and its impact on the company&rsquo;s success</li><li>Knows other aspects of lead generation, like LinkedIn outreach (automation), Cold email automation, and other lead generation channels</li><li>Top-notch verbal and written communication skills</li><li>Knowledge of Expandi.io and Lemlist.com is a plus</li></ul>contact us on whats app: 03394083399Working hours:<ul><li>6 days per week</li><li>8 hours per day</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs1.00 - Rs2.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>

SEO Expert

PTCL.Official

<div>
 
 
 RE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
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 Be Resilient
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 Think Big
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 Win Every Battle
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 Value Success
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 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Lead and manage IT support and allied technical services for IPCC operations, ensuring uninterrupted service delivery, system availability, and operational efficiency across all contact Centre platforms and internal IT infrastructure. Oversee and maintain all backend IT infrastructure supporting IPCC including ACD, IVR, Dialler&rsquo;s, CTI, call recording systems, CRM integrations, and workforce management tools, RPA and AI QMS.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Management of IP based contact center infrastructure deployed in PTCL (at Lahore and Karachi CDCs) covering inbound, outbound as well as other web-based interactions.
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 Analyze, develop &amp; integrate CRs in coordination with business teams.
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 Undertake platform expansions as per business requirement.
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 Manage solution upgrade activities through proper planning and as per existing processes.
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 Manage level II and Level III support tickets for escalated incidents / issues.
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 Manage SLAs (towards vendors) and OLAs (towards internal teams.)
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 Undertake integrations requirements of contact centers with other business solutions operational in PTCL network.
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 Equip all servers with the latest security patches and implement procedures for daily health checks to ensure optimal performance and security.
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 Track and monitor ongoing and upcoming projects, ensuring their smooth execution according to project implementation plan.
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 Lead initiatives to enhance and diversify services, contributing to the overall value and effectiveness of the Contact Center.
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 Execute DR drill plans and prepare Business Continuity Planning &amp; Risk Assessment documentation in a timely manner.
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 Optimize and revamp existing solutions where required, ensuring they meet current business needs. Address audit observations in a timely manner, ensuring all compliance issues are resolved. Align employee goals with organizational objectives and manage performance to ensure that targets are met.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualification &amp; Experience:
 
 
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 BS - Engineering, and CISCO IPCC Certifications.
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 CCIE Collaboration written, CCVP, CCNA (Cisco Network Academy), MCSC(NETS), ICM &amp; CVP, IP Telephony system
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 Operations management ( IPCC - UCCE Solutions), IVR &amp; Zoom
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 Platform ( Private and Public clod virtualization)
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 Patch Management
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 Building client relations
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 Technology awareness
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 Support process Management
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 Technical service delivery
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 </ul>
 
 
 
 
 
 Competencies:
 
 
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 Cisco Unified Contact Center Enterprise 12 &amp; Above`s
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 Expert in Private Cloud and Public Cloud Platform readiness
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 IVR &amp; Zoom deployment expert
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 </ul>
 
 
 
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
 
 
 
 
 
 
 #ExpressYourTalent #ReadyToRise #TayyarHo
 
 
 
</div>

Manager CC & IT Operations

Jantrah Tech Private Limited

Start Your Career with Jantrah Tech!We&rsquo;re looking for a creative and motivated Social Media Intern to join our growing team. If you&rsquo;re passionate about digital content, social platforms, and want to learn how businesses build their online presence, this is your chance!Requirements:<ul><li>Basic knowledge of popular social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube)</li><li>Interest in content creation and digital marketing</li><li>Enthusiasm to learn, experiment, and contribute creative ideas</li></ul>Qualifications:<ul><li>Intermediate or graduation in a relevant field</li><li>Completed a short course in Social Media / Digital Marketing (preferred but not required)</li></ul>Benefits:<ul><li>Real-world experience managing business social media accounts</li><li>Hands-on mentorship from marketing professionals</li><li>Opportunity to work on live campaigns and creative content</li><li>A letter of recommendation and internship certificate</li></ul>Job Type: Unpaid InternshipNote: It's an office-based job, not for work from home.Office Address: 2nd Floor, Sunrise Plaza, Ghori Town Phase 5 IslamabadContact 03115254544 (WhatsApp) .Job Types: Full-time, Internship Contract length: 6 monthsPay: From Rs1,000.00 per monthWork Location: In person

SMM Intern

Ipas

<div>
 <ul>
 <li>
 Note: Interviews will be held on a rolling basis, and the position will remain open until it is filled**
 
 
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 </ul>
 
 Introduction
 
 
 
 Ipas Pakistan is an international non-governmental organization (INGO) which works to assist the Government of Pakistan in achieving the country&rsquo;s commitment towards the Sustainable Development Goal 3 (good health and wellbeing). It seeks to reduce maternal mortality and morbidity associated with complications due to unsafe practices. We collaborate with provincial governments to provide technical assistance and support for strengthening the public and private healthcare system.
 
 
 
 Job Summary
 
 
 
 This position is responsible for enhancing Ipas Pakistan&rsquo;s reputation through increased visibility of its work among key audiences relevant to its mission in Pakistan and globally. This position works to promote Ipas&rsquo;s mission, expert resources, and to generate positive social/media coverage. A major focus of this role will be to increase Ipas&rsquo; visibility on social media and online websites, with frequent and appropriate content. It will be responsible for managing the Ipas Pakistan website. Another substantial part of the role will be to lead the coordination of key external events. It will also be responsible for national media coverage, and managing crisis communication (such as during times of humanitarian or other emergencies) when necessary.
 
 
 This position also works closely with the Ipas global Communications staff, as well as staff around the network to provide support to teams on how to showcase and represent the Ipas brand with specific audiences through a variety of mediums. Success in this position lies in possessing strong expertise in external communications and experience in managing social/media engagement with attention to risk management to protect Ipas&rsquo; brand for continued operational presence in Pakistan. A proactive approach, creative problem-solving skills, critical thinking and ability to work at a fast pace to produce high quality deliverables will be among the critical success factors in this position.
 
 
 
 Primary Responsibilities:
 
 
 
 
 Communications
 
 
 
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 Develop and implement the Ipas Pakistan communication and visibility strategy in a risk-managed manner.
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 Embrace and understand the Ipas brand, and how to contextualize and convey that through all communications efforts, materials and channels for key audiences.
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 Manage Ipas Pakistan&rsquo;s presence of official digital channels (like Facebook, YouTube, Linkedin) in a risk-managed manner suitable for Pakistan&rsquo;s diverse local contexts and aligned to Ipas&rsquo; global brand requirements.
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 Develop compelling online content for publishing on the Ipas Pakistan and Ipas global website and social media.
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 Write and coordinate other articles/factsheets to publish on other websites such as ReliefWeb, Devex and others to promote Ipas&rsquo; brand.
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 Lead the production of promotional materials, social media, news articles, web page content, and other communications products in a variety of media as needed to advance Ipas&rsquo;s brand, impact, work, and relationships with partners.
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 Lead the production or coordination of podcasts and short video clips of Ipas Pakistan&rsquo;s work.
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 Prepare case studies, project briefs, factsheets and situation reports.
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 Prepare brochures, project briefs, factsheets, situation reports, periodic reports such as annual reports and newsletters. This includes proactively ensuring that up-to-date individual project briefs, country node overall brief, and factsheets are available at all times.
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 Work with program team to identify stories and innovations from Ipas Pakistan that highlight Ipas&rsquo;s impact and work with external audiences.
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 Liaise with Ipas global Comms and business Development units to co-create appealing communications strategies and products that increase donor and partner engagement at a national and global level.
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 Provides critical thinking, project management, evaluation, and contextual guidance on new communications projects to ensure both brand democracy and brand adherence.
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 Help to translate technical content into shareable content for dissemination to diverse audiences, including donors and partners, and nontechnical audiences.
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 Prepare presentations, speeches, talking points and supporting materials for Ipas&rsquo; contributions at international, regional and national conferences.
 
 
 </li>
 </ul>
 
 Projects&rsquo; Communications
 
 
 
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 Develop communication strategies/plans for Ipas Pakistan&rsquo;s individual projects as needed.
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 Review projects&rsquo; IEC material to support their user-friendliness for target audiences.
 
 
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 </ul>
 
 Media Engagement
 
 
 
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 Identify target media outlets and key journalists to establish relationships with and secure coverage.
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 Lead and support the team in brainstorming and developing creative media and communications campaigns to achieve organizational goals.
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 Cultivate and maintain strong relationships with select national and global media contacts, including print, online and broadcast journalists, editors, and producers.
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 Act as the primary point of contact (but not authorized spokesperson) for media inquiries and coordinate responses with relevant stakeholders.
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 Organize interviews, press briefings, and media events to promote Ipas programs and initiatives.
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 Lead the design, production, and dissemination of publications, reports, videos, and other branded materials.
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 S/he is responsible for writing media releases, organizing press conferences and placing key Ipas staff in the media, and works with the Country Director on strategic communications, all with prior written approval of the CD.
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 Monitor social media channels to identify trends in SRHR issues and/or threats to Ipas work.
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 Develop talking points on Ipas&rsquo;s mission and intersectional work.
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 Collaborate with teams to ensure consistent messaging and alignment of communication efforts.
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 Work with the global teams to communicate on policies and that support and protect reproductive health and rights.
 
 
 </li>
 </ul>
 
 Event Management
 
 
 
 <ul>
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 Plan and lead the organization of regular events and online events (such as webinars etc.) including conceptualization, preparation of talking points and presentations and circulation to invite maximum participation.
 
 
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 Other Duties
 
 
 
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 Plan and manage communications budget, including brief reports on work completed.
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 Procure services of external vendors as required and manage their work.
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 Support the Country Director and senior management team in internal communications if required.
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 Perform other duties as assigned by the supervisor.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with significant relevant experience in Communications, Journalism, Public Relations, Media Studies, International Relations or related field will also be considered.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in relevant area will be preferred.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 
 Minimum
 
 
 :
 
 
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 5&ndash;7 years of progressive experience in communications, media relations, or public affairs, preferably with international NGOs or development organizations.
 </li>
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 Proven experience in managing organizational visibility through social media platforms, websites, and digital campaigns.
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 Strong track record of engaging with national and international media, including managing press relations and securing coverage.
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 Experience in event planning and coordination of high-level external events.
 </li>
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 Exposure to crisis communication and risk management, ideally in humanitarian or sensitive contexts.
 </li>
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 Experience working in multicultural and global team, with an understanding of brand management and reputation protection.
 
 
 </li>
 </ul>
 
 
 Preferred:
 
 
 
 
 <ul>
 <li>
 Relevant experience in communications within the reproductive health and rights sector in Pakistan
 </li>
 <li>
 Proven experience in managing communications for humanitarian programs, including during emergencies.
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 
 
 Minimum:
 
 
 
 
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 <li>
 Excellent written and verbal communication skills in English and Urdu, with the ability to tailor messaging for diverse audiences.
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 Proven ability to design and implement impactful social media campaigns, including creating engaging, audience-specific content, tracking performance through analytics, and leveraging trends to maximize visibility.
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 Website management expertise (e.g., WordPress or other CMS platforms).
 </li>
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 Excellent skill in Microsoft Office (especially Word, PowerPoint) and Google Suite.
 </li>
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 Proficiency in graphic design, photography and/or video editing tools to document program activities.
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 Good videography skills to capture short 2-3 minute videos of program activities, events and supervise the work of external communication consultants.
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 Ability to anticipate and manage risk of external communications to protect the organisation&rsquo;s reputation.
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 Demonstrated ability to develop and implement communication strategies and plans aligned with organizational goals.
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 Proficiency in marketing automation tools, content management systems (CMS), social media platforms.
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 Ability to analyze data to understand campaign performance, identify trends, and make data-driven recommendations.
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 Creative problem-solving, adaptability, and ability to manage multiple priorities under tight deadlines.
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 Strong interpersonal and relationship-building skills with media, stakeholders, and internal teams.
 </li>
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 High cultural sensitivity, integrity, and ability to manage reputational risks.
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 Consistently ensures accuracy, quality, and precision in all communication outputs and deliverables.
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 Effectively manages multiple, competing priorities and deadlines in a fast-paced environment.
 
 
 </li>
 </ul>
 
 
 Preferred:
 
 
 
 
 <ul>
 <li>
 Strong interpersonal skills.
 </li>
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 Strategic thinking and ability to align communications with organizational goals.
 </li>
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 Ability to revamp/redesign organizational website.
 
 
 </li>
 </ul>
 Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity. We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, caste, ethnicity, regional identity, tribal identity, marital status, veteran status, disability, genetic information, gender identity, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy. Ipas acknowledges that these personal characteristics may differ in different contexts.
</div>

Communications Specialist

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956 team lead social media contact center jobs IN Islamabad

Team Lead-Social Media-Contact Center

Team Lead-Social Media-Contact Center

Social Media & Digital Marketing Specialist (Meta Ads & Google Ads Expert)

SEO Expert

Manager CC & IT Operations

SMM Intern

Communications Specialist