customer service representative Jobs in Islamabad

customer service representative

communications specialist Jobs in Islamabad

communications specialist

customer sales representative Jobs in Islamabad

customer sales representative

customer support representative Jobs in Islamabad

customer support representative

business development specialist Jobs in Islamabad

business development specialist

customer service specialist

Abacus Outsourcing

Company: Abacus BPO, Islamabad Location: I-9/3, Islamabad , Pakistan Shift Timing: 6:00 PM &ndash; 3:00 AM (5 days a week) Salary: Rs. 60,000 &ndash; Rs. 70,000/month Start Date: Immediate openings availableJob Overview: We&rsquo;re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.Who Should Apply:<ul><li>Fresh graduates or students with O/A Levels, Intermediate, or Bachelor&rsquo;s degree</li><li>Strong command of spoken English (neutral or US accent preferred)</li><li>Willing to work night shifts and in-office (Islamabad)</li><li>Energetic, punctual, and customer-focused</li></ul>Key Responsibilities:<ul><li>Handle inbound calls for international clients professionally</li><li>Communicate fluently in English, ensuring high customer satisfaction</li><li>Maintain accurate records and follow standard procedures</li></ul>Important Notes:<ul><li>This is a voice-based customer service role &ndash; strong spoken English is essential</li><li>On-site position only &ndash; remote work is not available</li><li>Night shift is mandatory</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives</li><li>Medical insurance coverage</li><li>Career development and growth opportunities</li><li>Friendly and professional work environment</li></ul>About Us: Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent.How to Apply:Apply via Indeed or send your CV directly to hussnain.rehman@abacus-global.com For queries, call: 051 &ndash; 8746130Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you available to work in night shift? </li><li>Are you fluent in spoken English language? </li></ul>Work Location: In person

Customer Service Specialist - US Campaign, Night Shift, Islamabad

Medsol Tech

<div>
 
 
 This is a full-time on-site role located in Rawalpindi for a Customer Service Specialist at Medsoltech. The Customer Service Representative will handle incoming calls and emails, resolve customer inquiries and issues, provide product and service information, and ensure customer satisfaction.
 
 
 
 
 
 
 
 Responsibilities
 
 
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 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
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 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
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 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
 </li>
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 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
 </li>
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 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
 </li>
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 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
 </li>
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 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Customer Service Representatives and Customer Support experience
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 Skills in Customer Satisfaction and Customer Service
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 Knowledge of Customer Experience management
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 Excellent verbal and written communication skills
 </li>
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 Proficiency with computer systems
 </li>
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 Previous experience in a similar role is a plus
 </li>
 <li>
 High school diploma or equivalent, Bachelor's degree preferred
 </li>
 </ul>
 
 
 
</div>

Patient Service Representative

PHI CONSULTING SMC PVT LIMITED

About The Role:We are seeking a detail-oriented and customer-focused Customer Support Representative to join our team in the fleet card services sector. This role is vital in delivering exceptional support through multi-channel platforms (voice and non-voice) while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>First Contact Resolution: Provide swift and effective resolutions to customer inquiries,</li><li>ensuring first contact resolution (FCR).</li><li>Customer Satisfaction: Prioritize customer satisfaction by delivering a high level of</li><li>service, going above and beyond to ensure positive interactions.</li><li>Multi-Channel Support: Handle customer queries through multiple channels, including</li><li>phone, email, and live chat, ensuring consistent service quality across voice and</li><li>non-voice platforms.</li><li>Service Level Agreement (SLA) Management: Monitor and meet predefined SLAs,</li><li>ensuring timely responses and resolutions in line with company standards.</li><li>CRM Proficiency: Use CRM tools (e.g., Salesforce, Zendesk) to log, track, and manage</li><li>customer interactions, maintaining up-to-date and accurate records.</li><li>Escalation Management: Escalate more complex issues to higher-level support or</li><li>management when necessary, ensuring a smooth handoff and swift resolution.</li><li>Product Knowledge: Maintain comprehensive knowledge of fleet card services, products,</li><li>and policies to provide informed support and guidance to customers.</li><li>Customer Feedback: Collect and report customer feedback to help the company improve</li><li>its fleet card services and customer support processes.</li></ul>Requirements:<ul><li>1-2 years of experience preferred in customer support, preferably in the fleet card,</li><li>financial services, or similar industry.</li><li>Proven ability to achieve first-contact resolution and deliver high levels of customer</li><li>satisfaction. Proficiency in handling multi-channel support (voice and non-voice) and</li><li>using CRM tools.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational skills and ability to manage time effectively.</li><li>A bachelor&rsquo;s degree in Business, Communication, or a related field is a plus.</li><li>Customer-first attitude with an ability to maintain composure under pressure.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is a Hybrid Role. Are you comfortable working at least one to two days a week from the office?</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Specialist

CabCall Experts (CCE)

About the Role: We are looking for a professional and enthusiastic French-speaking Customer Service Representative to join our inbound customer support team for a premium chauffeur service in the UK. You will be the first point of contact for clients, ensuring their travel experience is seamless, professional, and memorable.Key Responsibilities:<ul><li>Handle inbound calls and messages from French-speaking clients with professionalism and courtesy.</li><li>Assist clients with bookings, enquiries, changes, and special requests.</li><li>Provide accurate information about chauffeur services, pricing, and schedules.</li><li>Coordinate with the dispatch and operations team to ensure smooth service delivery.</li><li>Maintain a high standard of customer satisfaction through effective communication and problem-solving.</li></ul>Requirements:<ul><li>Fluency in French (spoken &amp; written) and strong English communication skills.</li><li>Previous customer service or call centre experience (preferably in travel, hospitality, or transport).</li><li>Professional phone manner and strong problem-solving skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Flexible to work shifts, including evenings and weekends.</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives.</li><li>Opportunity to work with a premium UK chauffeur brand.</li><li>Training and career development support.</li></ul>If you are passionate about customer service, fluent in French, and eager to work with a luxury chauffeur service, we&rsquo;d love to hear from you.Job Types: Full-time, FresherPay: From Rs70,000.00 per monthWork Location: In person

French Speaking Customer Service Representative

Spark Pro

Join Our TeamWe&rsquo;re Hiring &ndash; Customer Service Representatives (CSR) / Business Development Representatives (BDR) / Appointment SettersAre you a confident communicator with excellent English skills, looking to grow your career in a professional call centre environment? SparkPro Technologies is seeking motivated CSR/BDR/Appointment Setters (Night Shift) for our USA-based campaigns.<ul><li>Position: CSR / BDR / Appointment Setter &ndash; Night Shift</li><li>Location: Ghouri Town, Islamabad (Office-based)</li><li>Timing: 7:00 PM &ndash; 4:00 AM (Night Shift)</li><li>Salary: 30,000 &ndash; 100,000 PKR + Performance-based Bonuses</li></ul>Key Responsibilities:<ul><li>Make outbound calls to US-based prospects and clients.</li><li>Set appointments, qualify leads, and assist with customer queries.</li><li>Follow call scripts and maintain a professional tone throughout interactions.</li><li>Keep accurate records of calls and update CRM systems.</li><li>Meet daily/weekly/monthly targets for calls, appointments, and sales support.</li><li>Deliver exceptional customer service and contribute to team performance.</li></ul>Requirements:<ul><li>Good English communication skills (spoken and listening).</li><li>Fresh graduates and experienced candidates are welcome to apply.</li><li>Motivated, punctual, and hardworking attitude.</li><li>Ability to work effectively during night shifts.</li><li>Call center/telemarketing experience is a plus but not mandatory.</li></ul>Perks &amp; Benefits:<ul><li>Attractive salary package</li><li>Performance-based bonuses</li><li>Professional and supportive work environment</li><li>Career growth and development opportunities</li></ul>Ready to kick-start your career with us?Apply today by contacting us on WhatsApp: +92 317 5814007 or share you resume at hr@sparkprotechnologies.comNote: SparkPro Technologies is an equal-opportunity employer. We value dedication, professionalism, and growth.Start your journey with SparkPro &ndash; where your voice drives success!Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthLanguage:<ul><li>English fluency (Preferred)</li></ul>Work Location: In person

Customer Service Representatives (CSR) / Business Development Rep - Night Shift - Islamabad

HRPSP - Your Strategic HR Partner

Join Our Team as a Customer Service Officer (Pashto language) &ndash; ZONG ProjectLocation: Islamabad Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: Remote

Customer Service Officer (Pashto language) – ZONG Project

Provox Global Solutions

We are seeking a highly accurate and organized Accounts Receivable (AR) Specialist to support our client. The AR Specialist will be responsible for managing the full cycle of accounts receivable, including invoicing, collections, and reconciliations. This role requires experience with NetSuite, reconciliation processes, and a high degree of accuracy and attention to detail.Key Responsibilities<ul><li>Generate and process customer invoices in NetSuite.</li><li>Contact customers regarding payments</li><li>Apply customer payments and reconcile AR sub-ledgers to the general ledger.</li><li>Monitor aging reports and follow up on outstanding balances.</li><li>Resolve discrepancies and collaborate with customers to ensure timely collections.</li><li>Support month-end close with accurate AR data and reconciliations.</li><li>Prepare AR-related reports for management as needed.</li><li>Assist in audits by providing documentation and reconciliations.</li></ul>Qualifications<ul><li>3+ years of experience in Accounts Receivable or a similar role.</li><li>Hands-on experience with NetSuite is required.</li><li>Strong knowledge of reconciliation processes and AR best practices.</li><li>Excellent organizational skills with ability to manage multiple priorities.</li><li>Exceptional attention to detail and accuracy.</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timeWork Location: In person

Accounts Receivable (AR) Specialist

Explore 530+ Customer service specialist in Islamabad this October. Find roles across top companies and apply now to boost your career.