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customer service specialist

Abacus Outsourcing

Company: Abacus BPO, Islamabad Location: I-9/3, Islamabad , Pakistan Shift Timing: 6:00 PM &ndash; 3:00 AM (5 days a week) Salary: Rs. 60,000 &ndash; Rs. 75,000/month Start Date: Immediate openings availableJob Overview: We&rsquo;re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.Who Should Apply:<ul><li>Fresh graduates or students with O/A Levels, Intermediate, or Bachelor&rsquo;s degree</li><li>Strong command of spoken English (neutral or US accent preferred)</li><li>Willing to work night shifts and in-office (Islamabad)</li><li>Energetic, punctual, and customer-focused</li></ul>Key Responsibilities:<ul><li>Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.</li><li>Establish and nurture strong customer relationships to uphold service excellence.</li><li>Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.</li><li>Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.res</li></ul>Important Notes:<ul><li>This is a voice-based customer service role &ndash; strong spoken English is essential</li><li>On-site position only &ndash; remote work is not available</li><li>Night shift is mandatory</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives</li><li>Medical insurance coverage</li><li>Career development and growth opportunities</li><li>Friendly and professional work environment</li></ul>About Us: Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent.How to Apply:Apply via Indeed or send your CV directly on Whatsapp at 03485616568For queries, call: 051 &ndash; 8746130Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work in night shift? </li><li>Are you fluent in spoken English language? </li></ul>Work Location: In person

Customer Service Specialist - US Campaign, Night Shift, Islamabad

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 23-Aug-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS) - Walk in Interviews for International Projects

DigitalTolk

<div>About DigitalTolk
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don&rsquo;t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we&rsquo;re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet! 
The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.
Job Description:<ul>
<li>
Provide high-quality customer support to Swedish-speaking clients via email, phone, and chat.</li>
<li>Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.</li>
<li>Handle translation document requests from customers, ensuring timely processing and quality assurance.</li>
<li>Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.</li>
</ul><ul><li>Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards. 
<ul><li>Follow up on ongoing translation projects, addressing any delays or quality concerns.</li><li>Maintain accurate customer records and documentation in CRM systems.</li><li>Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).</li><li>Identify process improvement opportunities to enhance service efficiency and customer satisfaction.</li><li>Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.</li><li>Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.</li><li>Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.</li></ul></li>
</ul>
Qualifications &amp; Experience:<ul>
<li>
Fluency in Swedish and English (written and spoken) is required. 
<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field is preferred.</li><li>3+ years of experience in a customer service, account management, or service delivery role.</li><li>Strong understanding of customer service principles, troubleshooting, and case management.</li></ul>
Technical &amp; Soft Skills: 
<ul><li>CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.</li><li>Communication: Excellent verbal and written communication skills in both Swedish and English.</li><li>Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.</li><li>Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.</li><li>Collaboration: Ability to work cross-functionally with internal teams.</li><li>Adaptability: Comfortable in a fast-paced, remote working environment.</li></ul> 
This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to Swedish-speaking customers.</li></ul></div>

Remote- Customer Service Delivery Specialist (Swedish Speaker)

<div>About DigitalTolk
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don&rsquo;t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we&rsquo;re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet! 
The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.
Job Description:<ul>
<li>
Provide high-quality customer support to German-speaking clients via email, phone, and chat.</li>
<li>Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.</li>
<li>Handle translation document requests from customers, ensuring timely processing and quality assurance.</li>
<li>Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.</li>
</ul><ul><li>Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards. 
<ul><li>Follow up on ongoing translation projects, addressing any delays or quality concerns.</li><li>Maintain accurate customer records and documentation in CRM systems.</li><li>Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).</li><li>Identify process improvement opportunities to enhance service efficiency and customer satisfaction.</li><li>Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.</li><li>Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.</li><li>Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.</li></ul></li>
</ul>
Qualifications &amp; Experience:<ul>
<li>
Fluency in German and English (written and spoken) is required. 
<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field is preferred.</li><li>3+ years of experience in a customer service, account management, or service delivery role.</li><li>Strong understanding of customer service principles, troubleshooting, and case management.</li></ul>
Technical &amp; Soft Skills: 
<ul><li>CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.</li><li>Communication: Excellent verbal and written communication skills in both German and English.</li><li>Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.</li><li>Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.</li><li>Collaboration: Ability to work cross-functionally with internal teams.</li><li>Adaptability: Comfortable in a fast-paced, remote working environment.</li></ul>
This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to German-speaking customers.</li></ul></div>

Remote- Customer Service Delivery Specialist (German & English Speaker)

WellnessLiving

Title: Merchant Solutions Specialist
 Location: Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: 9:00 am – 5:00 pm EST (6:00pm to 2:00am PKT)
 Job Nature: Permanent, Onsite, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn't stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.
 Our ideal candidate will possess the following characteristics:
 <ul>
<li>Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.</li>
<li>Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.</li>
<li>Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.</li>
<li>Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.</li>
<li>Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.</li>
<li>Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.</li>
</ul>
Responsibilities: 
<ul>
<li>Embody our brand values and uphold our reputation in the market as a positive representative of WellnessLiving. This involves understanding our brand values, leaving a positive online presence, being transparent with our customers, and focusing on a customer-centric approach.</li>
<li>Maintain a collaborative and solution-oriented approach when assisting colleagues through clear communication, setting clear goals, encouraging feedback, and displaying flexibility.</li>
<li>Demonstrate dedication to teamwork and problem-solving by proactively assisting colleagues in other departments with merchant processing inquiries.</li>
<li>Foster a culture for continuous improvement within the organization by identifying areas of improvement within work procedures and collaborating with the leadership team to provide valuable insights and innovative ideas.</li>
<li>Prioritize timely and efficient responses to merchant inquiries. You will work towards predefined Service Level Objectives, prioritizing escalated tickets and delivering exceptional support to our customers.</li>
<li>Deliver exceptional customer service and maintain a seamless and consistent experience for all merchants by thoroughly investigating and providing quality responses to merchant inquiries through phone, email, and tickets.</li>
<li>Handling sensitive information with the utmost care and confidentiality is crucial in this role. You will be entrusted with safeguarding all accounts, ensuring their peace of mind. This involves adhering to company policies regarding: Information Safeguards in the Information Classification Policy and Data Handling in the Acceptable Use Policy.</li>
<li>Submit and manage hardware orders and returns, ensuring accurate and prompt delivery to our customers.</li>
<li>Efficiently perform your duties by utilizing and adapting to platforms such as Zoho and various payment portals.</li>
<li>In addition to your core responsibilities, assist Merchant Processing leadership with other tasks when required.</li>
</ul>
Skills & Qualifications: 
<ul>
<li>Previous experience in a customer service or support role, preferably in Technology, Fintech, or Financial Services.</li>
<li>Experience in providing technical support or troubleshooting for software applications.</li>
<li>Demonstrated experience in resolving complex issues and providing satisfactory solutions.</li>
<li>Experience using customer relationship management (CRM) systems or ticketing systems for issue tracking.</li>
<li>Experience using the Microsoft tool stack including Office, word, and Excel.</li>
<li>Previous roles that required managing multiple tasks simultaneously.</li>
<li>Experience working with payment processors and/or financial institutions.</li>
<li>Coordination with internal teams and external processors for issue resolution.</li>
</ul>
Good to have: 
<ul>
<li>Experience managing the end-to-end chargeback process, from notification to resolution.</li>
<li>Strong communication skills (written and verbal).</li>
<li>Analytical mindset to diagnose and resolve customer issues.</li>
<li>Thoroughness in investigating and resolving customer-related issues.</li>
<li>Ability to work effectively in a team-oriented environment.</li>
<li>Accurate and detailed documentation of customer interactions and issue resolutions.</li>
<li>Familiarity with various payment methods (credit cards, e-wallets, etc.).</li>
</ul>
 What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Please note that those who meet the qualifications for the position will be contacted directly. We appreciate you taking the time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Merchant Solutions Specialist

Provox Global Solutions

We are seeking a highly accurate and organized Accounts Receivable (AR) Specialist to support our client. The AR Specialist will be responsible for managing the full cycle of accounts receivable, including invoicing, collections, and reconciliations. This role requires experience with NetSuite, reconciliation processes, and a high degree of accuracy and attention to detail.Key Responsibilities<ul><li>Generate and process customer invoices in NetSuite.</li><li>Contact customers regarding payments</li><li>Apply customer payments and reconcile AR sub-ledgers to the general ledger.</li><li>Monitor aging reports and follow up on outstanding balances.</li><li>Resolve discrepancies and collaborate with customers to ensure timely collections.</li><li>Support month-end close with accurate AR data and reconciliations.</li><li>Prepare AR-related reports for management as needed.</li><li>Assist in audits by providing documentation and reconciliations.</li></ul>Qualifications<ul><li>3+ years of experience in Accounts Receivable or a similar role.</li><li>Hands-on experience with NetSuite is required.</li><li>Strong knowledge of reconciliation processes and AR best practices.</li><li>Excellent organizational skills with ability to manage multiple priorities.</li><li>Exceptional attention to detail and accuracy.</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an onsite based position with the shift timings are from 6 PM - 3 AM Pakistan Time. Are you comfortable with the shift arrangement? </li></ul>Experience:<ul><li>NetSuite: 2 years (Required)</li><li>Account Receivable: 3 years (Required)</li></ul>Work Location: In person

Accounts Receivable (AR) Specialist

BroadDigix (Pvt) Ltd.

Company Overview:BroadDigix, LLC is a dynamic and growing technology solutions provider based in PWD Housing Society, Islamabad, dedicated to delivering innovative digital services to clients worldwide. We&rsquo;re passionate about fostering an inclusive workplace where everyone &mdash; regardless of gender &mdash; can excel in customer-focused roles. Join our team to make a meaningful impact while advancing your career!Position: Sales and Support SpecialistLocation: PWD Housing Society, Islamabad, PakistanType: Full-Time, PermanentWorking Hours: Eastern Standard Time (EST)Application Deadline: October 31, 2025Job Summary:We are seeking a motivated and enthusiastic Sales and Support Specialist to join BroadDigix. In this role, you will engage with customers to drive sales, provide exceptional support, and ensure a seamless customer experience. This position is ideal for communicative, goal-oriented professionals who enjoy problem-solving, building relationships, and achieving measurable results.Key Responsibilities:Sales:<ul><li>Identify customer needs and recommend BroadDigix&rsquo;s technology solutions to meet those needs.</li><li>Actively promote services through personalized outreach, demonstrations, and follow-ups.</li><li>Achieve monthly/quarterly sales targets and contribute to team goals.</li><li>Maintain accurate records of sales activities in CRM software (e.g., Apollo, HubSpot, etc.).</li></ul>Customer Support:<ul><li>Respond to customer inquiries via phone, email, live chat, or in-person, resolving issues promptly and professionally.</li><li>Provide troubleshooting, onboarding assistance, and post-sale support for BroadDigix&rsquo;s services.</li><li>Escalate complex issues to senior team members while ensuring customer satisfaction.</li></ul>Relationship Building:<ul><li>Build and maintain strong, long-term relationships with clients to foster loyalty.</li><li>Gather feedback to improve services and share insights with the team.</li></ul>Team Collaboration:<ul><li>Work closely with marketing, product, and support teams to align on campaigns and customer needs.</li><li>Participate in training sessions and team meetings to enhance skills and product knowledge.</li></ul>Qualifications:Education:<ul><li>Bachelor&rsquo;s degree in business, marketing, IT, or a related field preferred.</li></ul>Experience:<ul><li>3&ndash;5 years of experience in sales, customer service, or a related role, preferably in the technology sector.</li><li>Experience with CRM tools and customer support platforms is a plus.</li></ul>Skills:<ul><li>Excellent communication and interpersonal skills, with a friendly and approachable demeanor.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to multitask and thrive in a fast-paced environment.</li><li>Basic proficiency in Microsoft Office, CRM's and similar tools.</li></ul>Attributes:<ul><li>Self-motivated with a results-driven mindset.</li><li>Empathetic and patient, with a passion for helping customers.</li><li>Ability to work independently and as part of a team.</li></ul>Equal Opportunity Commitment:At BroadDigix, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome qualified candidates of all genders who share our passion for customer success and innovation.Benefits:<ul><li>Competitive salary: PKR 60,000 &ndash; PKR 120,000 per month, based on experience.</li><li>Professional development opportunities, including training and mentorship.</li><li>Supportive and inclusive work environment with a focus on career growth.</li><li>Opportunity to work with cutting-edge technology solutions.</li></ul>Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthWork Location: In personApplication Deadline: 31/10/2025

Sales and Support Specialist

Explore 428+ Customer service specialist in Islamabad this October. Find roles across top companies and apply now to boost your career.