customer service representative

amazon product research and development specialist Jobs in Islamabad

client success manager – 1 Jobs in Islamabad

client success manager – 1

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

client support specialist Jobs in Islamabad

client support specialist

crm product support specialist

ScrumAD Private Limited

Job Description: we at ScrumAD looking to onboard CRM Support specialists for our DHA 2 , Islamabad branch. it's an on-site Full time Night shift role.Key Responsibilities:1. Respond to customer queries via live chat, email, and phone calls in a timely and professional manner.2. Assist users with CRM platform navigation, features, and troubleshooting.3. Provide clear instructions and guidance to customers to help them use the system effectively.4. Escalate complex technical issues to the appropriate teams when necessary.5. Follow up with customers to ensure their issues are fully resolved.6. Maintain a high level of customer satisfaction and response quality.7. Stay updated on CRM features, updates, and internal processes.Requirements:<ul><li>Bachalor's Degree in Computer Sciences or IT</li><li>Excellent communication skills (verbal and written).</li><li>Proven experience in customer support or CRM support role.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Ability to handle multiple chats, emails, and calls simultaneously.</li><li>Basic technical understanding of CRM systems or SaaS platforms.</li><li>Customer-focused attitude with patience and professionalism.</li><li>Good time management and organizational skills.</li><li>Ability to work independently and in a team.</li></ul>Preferred Skills (Optional):<ul><li>Experience with CRM tools like HubSpot, Salesforce, or similar platforms</li><li>Knowledge of ticketing systems and helpdesk tools</li><li>Familiarity with SaaS products or tech support environments</li><li>Multitasking in high-volume support environments</li></ul>if you think you have relevant knowledge and experience and want to excel at next level here is your chance. Share your CV on Whatsapp 0331-9867842Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

CRM (Product) Support Specialist

AMT Electric Private Limited

Trainee Product Specialist (MTO)Company: AMT Electric Private Limited Location: Islamabad Job Type: Full-timeAbout UsAt AMT Electric Private Limited, we are committed to innovation, excellence, and delivering high-quality electrical solutions. We believe in nurturing talent and providing a platform where individuals can grow, learn, and build a successful career.Role OverviewWe are looking for a passionate and driven Trainee Product Specialist (MTO) who is eager to learn and grow in a fast-paced environment. This role offers hands-on exposure to product management, technical operations, and market analysis&mdash;making it an excellent opportunity for fresh engineering graduates.What You&rsquo;ll Do<ul><li>Support the complete product lifecycle, from sourcing to market execution</li><li>Coordinate with vendors, suppliers, and internal teams</li><li>Assist in delivering technical presentations and product demonstrations</li><li>Conduct market research and competitor analysis</li><li>Maintain product documentation, datasheets, and reports</li><li>Update ERP/CRM systems with product and pricing data</li><li>Ensure effective communication and coordination across departments</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Engineering (Electrical / Electronics / Telecom / Mechanical / Mechatronics)</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of MS Office</li><li>Familiarity with ERP/CRM systems is an advantage</li><li>Self-motivated, detail-oriented, and eager to learn</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 40,000 &ndash; 45,000</li><li>EOBI &amp; Gratuity as per company policy</li><li>Performance-based incentives</li><li>Mobile allowance</li><li>Fuel allowance</li><li>Training &amp; development programs to accelerate your career growth</li><li>Exposure to real-world product management and technical projects</li></ul>Why Join AMT Electric?<ul><li>A collaborative and growth-driven work environment</li><li>Strong focus on employee development and career progression</li><li>Opportunity to work with industry professionals and cutting-edge products</li><li>A culture that values innovation, ownership, and continuous learning</li></ul>Kickstart your career with AMT Electric and grow with us!Pay: Rs30,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Are you a fresh graduate?</li><li>Do you have relevant Bachelors Degree?</li></ul>Work Location: In person

Trainee Product Specialist

Prime System Solutions

<div>
 
 Job Title: Billing AR Specialist
 
 
 
 
 Experience Required: 3+years
 
 
 
 
 Location: Lahore/Islamabad
 
 
 
 
 Shift Timings: 5 PM - 2 AM PKT
 
 
 
 
 Job Summary
 
 
 
 The Billing Specialist is responsible for managing the end-to-end invoicing process, ensuring accuracy, compliance, and timely billing across various transaction types including projects, recurring services, and product orders. This role plays a critical part in supporting revenue recognition, maintaining financial accuracy, and delivering a professional billing experience to clients. The ideal candidate is detail-oriented, comfortable with ERP/CRM systems, and capable of interpreting contracts in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage invoicing processes, ensuring all billable items are accurately identified, validated, and processed on time.
 </li>
 <li>
 Generate invoices for projects, recurring agreements, product orders, and service engagements.
 </li>
 <li>
 Perform pre-invoice audits to ensure billing accuracy, contract alignment, and compliance with internal standards.
 </li>
 <li>
 Validate billing data against source documents such as purchase orders, service tickets, and agreements.
 </li>
 <li>
 Apply correct sales tax and post invoices to the general ledger with accurate financial coding.
 </li>
 <li>
 Handle client billing inquiries, resolve discrepancies, and coordinate with internal teams (sales, projects, collections).
 </li>
 <li>
 Support revenue recognition processes including deferred revenue and milestone-based billing (preferred).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in billing, invoicing, accounts receivable, or financial operations.
 </li>
 <li>
 Ability to interpret contracts, purchase orders, and financial documents accurately.
 </li>
 <li>
 Experience with ConnectWise is a must
 </li>
 <li>
 Strong proficiency in Microsoft Excel and Office tools.
 </li>
 <li>
 Experience with ERP/CRM systems (e.g., Microsoft Dynamics GP/365 preferred).
 </li>
 <li>
 Strong attention to detail, analytical thinking, and time management skills.
 </li>
 <li>
 Excellent written and verbal communication skills for client interaction.
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment with multiple priorities
 </li>
 </ul>
</div>

Billing - AR Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul>Work Location: In person

Customer Support Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp 0331-9867842 or email your cv at hr@scrumad.comJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a technical problem you solved for a customer and how you resolved it.</li><li>How quickly can you learn a new software or CRM tool?</li></ul>Less than 1 week 1&ndash;2 weeks More than 2 weeksWork Location: In person

Technical (CRM) Support Specialist

Builder Lead Converter

<div>Builder Lead Converter

AI Agent Specialist 
Builder Lead Converter is hiring an AI Agent Specialist to design, build, and maintain intelligent AI agents that automate workflows, integrate with our tech stack, and drive real business impact for our internal teams and clients. 
This role sits at the intersection of AI, automation, and systems thinking. You'll work with LLMs, APIs, and automation platforms to deploy AI agents that go far beyond basic chatbots-supporting operations, marketing, customer support, and internal efficiency at scale. 
If you enjoy turning complex, messy processes into clean, automated systems-and want your work to directly impact growing businesses-this role is for you. 
About Builder Lead Converter

Builder Lead Converter (BLC) is a marketing and technology agency serving home builders, remodelers, and construction-focused businesses across the U.S. We specialize in high-performance websites, automation, CRM systems, analytics, and scalable operational processes.

We're known for:
<ul>
<li>Strong technical execution</li>
<li>Clear systems and SOPs</li>
<li>Deep understanding of builder and contractor workflows</li>
<li>A culture that values ownership, documentation, and continuous improvement</li>
</ul>
As we continue to expand our use of AI internally and across client systems, we're investing in this role to help us build production-ready AI agents that create measurable efficiency and value. 
Full Job Description

About the Role

As an AI Agent Specialist, you'll be responsible for creating and managing AI-powered agents that support internal operations, marketing workflows, CRM processes, and customer-facing systems.

You'll collaborate closely with leadership, developers, and non-technical stakeholders to:
<ul>
<li>Identify automation opportunities</li>
<li>Design AI agent logic and workflows</li>
<li>Deploy, test, document, and improve intelligent systems over time</li>
</ul>
This is a hands-on builder role, not a research or purely theoretical position. 
What You'll Do
<ul>
<li>Design and deploy AI agents using LLMs (e.g., OpenAI, Anthropic, etc.)</li>
<li>Build multi-step agent workflows (decision-making, memory, tool usage)</li>
<li>Integrate AI agents with platforms such as:</li>
<li>CRMs (including Go High Level)</li>
<li>WordPress and web applications</li>
<li>Marketing and analytics tools</li>
<li>Internal dashboards and systems</li>
<li>Create automations using tools like:</li>
<li>Zapier, Make, n8n, or similar</li>
<li>Custom API integrations</li>
<li>Implement prompt frameworks, guardrails, and evaluation logic</li>
<li>Optimize AI agents for:</li>
<li>Accuracy</li>
<li>Cost efficiency</li>
<li>Reliability in real-world use</li>
<li>Document systems and contribute to internal SOPs</li>
<li>Monitor performance and iterate based on feedback and results</li></ul> 


Required Skills &amp; Experience
<ul>
<li>Strong understanding of LLMs and prompt engineering</li>
<li>Experience building or deploying AI agents or advanced automations</li>
<li>Comfortable working with APIs, JSON, and structured data</li>
<li>Experience with at least one automation platform (Make, Zapier, n8n, etc.)</li>
<li>Strong systems thinker who can break down complex workflows into logic</li>
<li>Ability to explain technical concepts to non-technical stakeholders</li>
<li>Organized, detail-oriented, and documentation-driven</li></ul> 


Nice-to-Have (Not Required)
<ul>
<li>Experience with:</li>
<li>LangChain, OpenAI Assistants, or similar frameworks</li>
<li>Vector databases and embeddings</li>
<li>WordPress or headless CMS environments</li>
<li>CRM platforms beyond Go High Level</li>
<li>Basic JavaScript or Python</li>
<li>Experience deploying AI in real business environments, not just demos</li></ul> 


Work Schedule &amp; Availability
<ul>
<li>Core office hours: 8:00 AM - 5:00 PM CST, Monday-Friday</li>
<li>We offer flexibility to start up to 4 hours earlier in the day</li>
<li>This is a remote position, but collaboration during shared business hours is important</li></ul> 


Compensation &amp; Benefits
<ul>
<li>Competitive base salary: $1,500 to $2,000</li>
<li>Paid Time Off (PTO)</li>
<li>Floating holidays</li>
<li>Opportunity to earn quarterly performance bonuses</li>
<li>Profit sharing eligibility after 3 years of service</li>
<li>Work with modern, evolving tech systems and a team that values smart automation</li></ul> 


Our Tech Stack (Includes but Not Limited To)
<ul>
<li>Go High Level</li>
<li>WordPress</li>
<li>Jira</li>
<li>Trello</li>
<li>Automation platforms (Zapier, Make, n8n, etc.)</li>
<li>Analytics, marketing, and CRM tools</li></ul> 


What Success Looks Like
<ul>
<li>AI agents are reliable, maintainable, and trusted by the team</li>
<li>Automations reduce manual effort and improve consistency</li>
<li>Systems are clearly documented and easy to extend</li>
<li>You proactively identify opportunities to improve workflows using AI</li></ul> 


How to Apply

Please send:
<ul>
<li>A brief overview of your experience with AI agents or automation</li>
<li>Examples of systems you've built (Looms, screenshots, GitHub, or descriptions)</li>
<li>Optional: your favorite tools or frameworks and why you like them</li></ul></div>

AI Agent Specialist

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Customer Service Specialist &ndash; Social Media DomainLocation: Islamabad Salary: PKR 37,000 + Performance-Based IncentivesAre you a skilled communicator with a passion for delivering top-tier customer support via social platforms? We&rsquo;re looking for a Customer Service Specialist to join our growing team!Key Responsibilities:<ul><li>Respond promptly to customer inquiries via Social Media &amp; Email</li><li>Deliver personalized and empathetic customer service</li><li>Understand customer needs and offer effective solutions</li><li>Escalate unresolved issues to supervisors as needed</li><li>Maintain accurate records of interactions and transactions</li><li>Share feedback to enhance customer experience and internal processes</li></ul>Requirements:<ul><li>Graduate (Bachelor&rsquo;s degree)</li><li>Experience in social media-based customer service is a plus</li><li>Excellent English writing &amp; communication skills</li><li>Strong multitasking ability in a fast-paced environment</li><li>Problem-solving mindset with creative thinking</li><li>Self-motivated and able to work with minimal supervision</li><li>Willing to work flexible hours, including weekends/holidays</li><li>Familiar with CRM tools and live chat software</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Specialist – Social Media Domain

Explore 567+ Crm product support specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.