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technical account manager

Tanla Platforms

<div>
 <p>What you'll be responsible for?</p>
 <ul>
  <li>Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives.</li>
  <li>Develop an understanding and knowledge of customer s products implementation and evangelize capabilities of Karix across all product lines</li>
  <li>Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.</li>
  <li>Manage escalated customer complaints and their major incidents.</li>
  <li>Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.</li>
  <li>Proactively identify risks to the customer achieving their stated business goals and working with the account team to provide new solutions.</li>
  <li>Deliver business value and innovation to a customer s business by understanding customer s key business challenges and potential for growth.</li>
  <li>Proactively communicate technical product changes and other relevant updates.</li>
 </ul>
 <p></p>
</div>
<div>
 <p>Why join us?</p>
 <ul>
  <li>We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:</li>
  <li>Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.</li>
  <li>World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.</li>
  <li>We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.<br>
  </li>
 </ul>
 <p> https://www.tanla.com </p>
 <p></p>
</div>

Technical Account Manager

Mondia Media

<p> </p> <p>In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.</p> <p> </p> <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Chainlink Labs

<p>As a Strategic Account Manager at Chainlink Labs, you will be a vital member of our team, responsible for nurturing and enhancing our relationships with strategic partners in the top DeFi protocols. Your primary focus will be to understand our partners' requirements, facilitate smooth product integration, and deliver exceptional account management support. By leveraging your extensive experience in technical account management and deep knowledge of web3 and DeFi, you will drive customer satisfaction, promote product usage, and foster long-term partnerships. Your expertise and interpersonal skills will be instrumental in shaping the success of both our partners and Chainlink Labs.</p>
<p><strong>Your Impact:</strong></p>
<ul>
 <li><p>Establish a comprehensive account management plan encompassing various aspects such as community engagement, DAO governance landscape, delegate outreach, product integration, and roadmap alignment.</p></li>
 <li><p>Undertake new business development activities to continue to acquire DeFi protocols for Chainlink</p></li>
 <li><p>Create and oversee team structure for the account management plan.</p></li>
 <li><p>Establish good working relationships with key stakeholders.</p></li>
 <li><p>Grow the product usage of existing products.</p></li>
 <li><p>Take user feedback to help product generate new features and products to drive user satisfaction.</p></li>
</ul>
<p><strong>Skills &amp; Qualifications:</strong></p>
<ul>
 <li><p>3+ Years of extensive account, new business and/ or relationship management in technical environments with experience managing large and complex accounts, and successfully engaging stakeholders at all levels and functions within organizations.</p></li>
 <li><p>Knowledge of web3 / blockchain technology and strong experience with DeFi (including personal hands on experience with DeFi)</p></li>
 <li><p>Ability to read code, hold technical conversation and navigate large-scale software development projects is highly desirable</p></li>
 <li><p>With Pre-sales experience, strong business acumen and experience driving commercial negotiations</p></li>
 <li><p>2+ years experience working with decentralized applications (DApps), smart contracts, and blockchain technology.</p></li>
 <li><p>Able to travel 20%+ </p></li>
</ul>
<p><strong>Preferred Qualifications:</strong></p>
<ul>
 <li><p>Experience within the other non-EVM ecosystems</p></li>
 <li><p>Strong experience navigating DAO's</p></li>
</ul>

Strategic Account Manager - DeFi

Checkout.com

<div><span style="font-size: 11px;"><b>The Role</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What you'll be doing:</b></span></div><div><span style="font-size: 11px;">Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.</span></div><div><span style="font-size: 11px;">Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.</span></div><div><span style="font-size: 11px;">Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.</span></div><div><span style="font-size: 11px;">Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.</span></div><div><span style="font-size: 11px;">Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.</span></div><div><span style="font-size: 11px;">Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.</span></div><div><span style="font-size: 11px;">Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;">4+ years of experience in a technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.</span></div><div><span style="font-size: 11px;">Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.</span></div><div><span style="font-size: 11px;">Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)</span></div><div><span style="font-size: 11px;">Familiarity with API-based integration methods and related tools/frameworks</span></div><div><span style="font-size: 11px;">Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)</span></div><div><span style="font-size: 11px;">Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.</span></div><div><span style="font-size: 11px;">Results-oriented approach with a focus on delivering exceptional customer satisfaction.</span></div><div><span style="font-size: 11px;">Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.</span></div><div><span style="font-size: 11px;">Willingness to travel occasionally to client sites as required.</span></div><div><br></div>

Senior Specialist, Technical Account Management

Amplitude

<div><div><p>Amplitude is the leading AI analytics platform, helping over 4,300 customers&mdash;including Atlassian, Burger King, NBCUniversal, Square, and Under Armour&mdash;build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.</p>
<p>
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.</p>
<p><b>
Amplitude's Commitment to Diversity Equity &amp; Inclusion (DEI): </b>Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion&mdash;one focused on psychological safety, empathy, and human connection&mdash;that will allow employees of all backgrounds to thrive.</p></div><p>
The <b>Customer Success</b> team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.</p>
<p>
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.</p><br>
<p></p>
<p>
 <b>As a Customer Success Manager, you will:</b></p>
<ul>
<li>Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions across Middle East, CIS &amp; CEE regions.</li>
<li>Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude</li>
<li>Provide expertise to help customers derive valuable insights from our highly technical product</li>
<li>Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives</li>
<li>Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows</li>
<li>Champion the needs of the market and serve as internal advocate for customers</li>
<li>Effectively prioritize in order to deliver on key business objectives across your portfolio</li>
</ul>
<p><b>You'll be a great addition to the team if you have:</b></p>
<ul>
<li>Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech</li>
<li>Experience with account and territory planning</li>
<li>Strong organizational, time management and prioritization skills</li>
<li>Proven ability to learn and explain a technical product or concept</li>
<li>Curiosity and motivation to learn our product so that you can effectively position the solution and its value</li>
<li>Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company</li></ul><br>
<p></p>
<p><b>
At a minimum, you need to have:</b></p>
<ul>
<li>Previous experience in a customer success/technical account management/relationship type role while managing customers</li>
<li>Fluency in English is essential, Russian or Arabic fluency would be a great advantage!</li>
<li>Experience working on Enterprise accounts</li>
<li>Technical aptitude (experience in analytics before, or SQL)</li>
<li>Willingness &amp; desire to travel to Abu Dhabi (x1 p/mth) &amp; Saudi Arabia (x1-2 p/Quarter)</li>
</ul><div><p>
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.</p>
<p><i>
Staying Safe - Protect Yourself From Recruitment Fraud</i><br>
<i>We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @</i><i>amplitude.com</i><i> email address. You can learn more about how to protect yourself from these types of fraud by referring to </i><i>this article</i><i>. Please exercise caution and cease communications if something feels suspicious about your interactions.</i></p></div></div>

Sr. Customer Success Manager - MEA/CIS & CEE

Palo Alto Networks

<p>Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:</p> <ul> <li>Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions</li> <li>Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers</li> <li>Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate</li> <li>Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers</li> <li>Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions</li> <li>Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences</li> <li>Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities</li> <li>Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy</li> <li>Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner</li> <li>Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space</li> <li>Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events</li> <li>Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap</li> </ul>

Solutions Consultant

ClearGrid

About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. We re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections  starting from scratch, with modern tools.We're a fast-growing startup with ambitious goals, and we re looking for builders who are hungry to make a real dent in a space with massive untapped potential.Role OverviewAs a Customer Success Lead at ClearGrid, you ll be an essential, strategic partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience for maximum value with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, long-term satisfaction, and retention.Key ResponsibilitiesAct as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.Lead client onboarding, solution implementation, and troubleshooting; facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.Understand clients  technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.Develop comprehensive product and integration documentation tailored to internal and client-facing needs.Proactively monitor account health, usage, and performance; identifying opportunities for clients to adopt new solutions and features.Help shape customer success strategies, improving processes as our fast-growth startup evolves.Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.Occasionally travel to client sites for launches, Quarterly Business Reviews (QBRs), or technical workshops as needed.Key Responsibilities3+ years in a customer success or solutions engineering role preferably at SaaS, fintech, or data-driven startups.Fluency in both English and Arabic a must.Demonstrated technical proficiency: you re comfortable discussing APIs, data structures, solution architecture, and troubleshooting with client tech teams.Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.Proactive, empathetic, and highly organized you anticipate client needs and act as a committed partner at every stage.Comfortable with cloud platforms, web APIs, and modern analytics tools; experience with AI, automation, or data security is a plus.Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.Why Join ClearGrid?Real ownership: You ll play a central role in building products that redefine how collections work in the futureMassive industry impact: This is one of those rare spaces where almost everything is still to be built.High-growth team: We re scaling fast, and the systems, tools, and processes you help create will shape our foundation.

Customer Success Lead

Explore 7380+ Technical account manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7380 technical account manager jobs IN Dubai United Arab Emirates

Technical Account Manager

Technical Account Manager

Strategic Account Manager - DeFi

Senior Specialist, Technical Account Management

Sr. Customer Success Manager - MEA/CIS & CEE

Solutions Consultant

Customer Success Lead