sales engineer

technical engineer

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software engineer

it support engineer

technical support engineer

Informatica

You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&amp;D, and support customer installations and training for technical users.

Your Role Responsibilities? Here's What You'll Do
<ul>
 <li>Provide best in class technical support to customers, partners, and internal teams.</li>
 <li>Managing customer issues and escalations within our SalesForce CRM system</li>
 <li>Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.</li>
 <li>Work with regional partners on proactive support, enablement, and guidance.</li>
 <li>Follow up on actions in a timely manner.</li>
 <li>Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.</li>
</ul>

What We'd Like to See
<ul>
 <li>Passionate about exceptional customer success</li>
 <li>Analytical, troubleshooting, and problem-solving skills</li>
 <li>Proficient in Java with proven programming experience</li>
 <li>Experience debugging Java or other OOP languages</li>
 <li>Solid understanding of relational databases, especially Oracle and MS SQL Server</li>
 <li>Familiar with Windows and Linux (Red Hat, SuSE) operating systems</li>
 <li>Knowledge of Cloud platforms like Azure, AWS, or GCP</li>
 <li>Experience with Open API Specification (Swagger) and web services (REST, SOAP)</li>
 <li>Some network troubleshooting experience</li>
 <li>Excellent English language skills, fluency in Arabic is desirable</li>
</ul>

Senior Technical Support Engineer

Transguard Workforce Solutions

<div>
 
 
 Transguard Workforce Solutions
 
 is the UAE&rsquo;s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.
 
 
 We are currently seeking a
 
 Technical Shop Support Engineer for
 
 one of our very well-known client, to be based in their Dubai office.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Prepare and/or approve all the Task cards in company's ERP system (IFS solution) so Planning and the shop floor production can review and prepare the work.
 </li>
 <li>
 Perform/Supervise Task cards customization as necessary depending on the engine activities and feedback from Production.
 </li>
 <li>
 Accountable for the compliance of all the technical instructions provided to the shop floor, as per regulatory requirements, Maintenance Organization Exposition, Engineering
 </li>
 <li>
 Procedure Manual, Standard Operating Procedures etc.
 </li>
 <li>
 Perform/Supervise the review of Engine Manual revisions and Service Bulletins for Routine and Repair Task Card amendments.
 </li>
 <li>
 Create the Shop Visit Report.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications :
 
 
 <ul>
 <li>
 5 years overall experience of which a minimum of 3 years in Technical Support or equivalent.
 </li>
 <li>
 Thorough knowledge of latest technical developments and industry trends on respective Engine Systems.
 </li>
 <li>
 Ability to analyze and synthesize the technical information for implementation in cost effective ways.
 </li>
 <li>
 Excellent drafting/report writing skills.
 </li>
 <li>
 Demonstrable experience in managing complex tasks and decision making in a fast paced environment.
 </li>
 <li>
 Should have experience in engine Job Instructions authoring.
 </li>
 <li>
 Bachelor&rsquo;s degree (or higher) in Aeronautical, Avionics, Mechanical, or Electrical Engineering.
 </li>
 <li>
 Aircraft Maintenance Engineering License with a minimum of 5 years of experience in relevant roles.
 </li>
 </ul>
</div>

Technical Shop Support Engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Join our Engine Maintenance Centre , a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates&rsquo; fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.
As a Technical Shop Support Engineer , you will provide technical support for the Emirates engine fleet and ensure that the Shop Visits are achieved at the highest level of standard as per Original Equipment Manufacturer (OEM) recommendations and Airworthiness requirements, and meeting the company requirements in terms of Quality, Turn Around Time and Cost Optimization.
In this role, you will:
<ul><li>Technically review the Airline workscope and associated set of documents. Provide feedback for possible changes. Customer 'Repair Specs' shall be used to verify the correctness of workscope levels. Cross-check verification of customer reports for system upload.
</li><li>Prepare and approve EEMC internal workscope that includes all the airline requirements (including Service Bulletins, Airworthiness Directives, Aircraft Maintenance Programme tasks, etc) and translate the work to be performed on the engine from customer workscope to Job Instructions.
</li><li>Prepare and/or approve all the Task cards in EEMC ERP system (IFS solution) so Planning and the shop floor production can review and prepare the work. Supervise the supply of the task cards to the shop floor (print format or e-Task card).
</li><li>Supervise Task cards customisation as necessary depending on the engine activities and feedback from Production.
</li><li>Provide continuous Technical Support to the shop floor for any enquiry related to the disassembly, inspection, repairs, tooling, capability, assembly, and testing of the engine. Support the New Repair process or the introduction of new modification.
</li><li>Coordinate with Engine's Manufacturer to request assistance for troubleshooting, clarification on Manuals and any sort of technical support beyond EEMC scope of responsibilities.
</li><li>Accountable for the compliance of all the technical instructions provided to the shop floor, as per regulatory requirements, Maintenance Organisation Exposition, Engineering Procedure Manual, Standard Operating Procedures etc.
</li><li>Supervise the review of Engine Manual revisions and Service Bulletins for Routine and Repair Task Card amendments.
</li><li>Provide support for the reconciliation of Shop Visit Report and Invoices on monthly basis with finance department
</li><li>Coordinate the release of engines after test and provide all the re-delivery documents such as but not limited to Life Limited Part status, Service Bulletins and Airworthiness Directives reports, AMP tasks list, Assembly Status Report, Carry Forward sheet, Ship loose, Ship Short, final release certificate; and organise/upload on the documents to the designated portals.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree in Aeronautical, Avionics, Mechanical, Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 5 years.
</li><li>Experience of 10+ years, with at least 7 years in Technical Support or equivalent.
</li><li>Thorough knowledge of latest technical developments and industry trends on respective Engine Systems.
</li><li>Ability to analyse and synthesise the technical information for implementation in cost effective ways.
</li><li>Excellent drafting and report writing skills.
</li><li>Demonstrable experience in managing complex tasks and decision making in a fast-paced environment.
</li>Should have experience in Engine Work-Scoping and Job Instructions Authoring. 
<li>
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in this role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

EEMC Technical Shop Support Engineer I

Agile Consultants

Job Title: Junior Support EngineerLocation: DubaiSalary: AED 3,000 4,000Job Code: 088/001/078Industry: MEP &amp; HVAC TradingJob Brief:The Junior Support Engineer will provide technical support for a leading company s range of MEP and HVAC products. The role involves assisting clients and internal teams with troubleshooting, installation guidance, and after-sales support while ensuring the smooth operation of systems. This position is ideal for fresh graduates or candidates with up to 2 years of experience in the HVAC/MEP sector who are eager to build a strong technical foundation.Job Responsibilities:Provide first-line technical support for MEP and HVAC product inquiries from clients and internal teams.Assist in product installation, commissioning, and troubleshooting under senior engineer guidance.Support after-sales service by addressing product performance issues and coordinating with suppliers/manufacturers if needed.Prepare and maintain documentation, including product manuals, troubleshooting guides, and service reports.Stay updated with technical specifications and features of the company s product portfolio.Collaborate with the sales team to provide technical inputs and solutions for client requirements.Job Requirements:Bachelor s degree/Diploma in Mechanical/Electrical Engineering or related field.1 2 years of experience in technical support within MEP or HVAC products (fresh graduates encouraged to apply).Basic knowledge of HVAC systems, plumbing solutions, and MEP equipment.Strong technical troubleshooting and problem-solving skills.Good communication and interpersonal skills.

Junior Support Engineer

Missan IT Solutions

Job Title: Level 1 Desktop Support Engineer (with Sales Background) Location: UAE Job Type: Full-TimeJob Summary:We are looking for a proactive and customer-oriented Level 1 Desktop Support Engineer with a strong technical foundation and a background in sales or customer engagement. The ideal candidate will provide first-level IT support to end-users while identifying opportunities to enhance customer satisfaction, promote IT solutions, and support business growth through their sales acumen.Key Responsibilities:Technical Support:<ul><li>Provide first-level technical support for hardware, software, and network-related issues.</li><li>Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems.</li><li>Install, configure, and maintain operating systems, applications, and user accounts.</li><li>Respond promptly to support tickets, calls, and emails in a professional manner.</li><li>Escalate unresolved technical issues to Level 2/3 support teams when necessary.</li><li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions.</li></ul>Sales &amp; Customer Engagement:<ul><li>Understand client requirements and recommend suitable IT products or services.</li><li>Collaborate with the sales team to provide technical pre-sales support and product demonstrations.</li><li>Identify potential upselling or cross-selling opportunities during support interactions.</li><li>Build and maintain positive client relationships to ensure customer satisfaction and retention.</li><li>Work closely with the sales and account management teams to support business development initiatives.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>1&ndash;2 years of experience in desktop support, IT helpdesk, or similar technical roles.</li><li>Prior sales or customer-facing experience is highly desirable.</li><li>Strong working knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Basic understanding of IT products, licensing, and networking.</li><li>Experience using remote support tools.</li><li>Sales certifications or training will be an added advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Clear career growth opportunities across technical and sales career tracks.</li><li>A supportive and collaborative team environment.</li><li>Training and certification assistance to enhance professional development.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have valid UAE driving license?</li><li>Do you have own car?</li></ul>Experience:<ul><li>IT Sales &amp; Technical: 1 year (Required)</li></ul>

Desktop Support Engineer - L1- (with sales background)

Location Solutions

<div>
 The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions.
 
 
 The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction.
 
 
 This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.
 
 
 
 Role Details &ndash; Key Responsibilities And Accountabilities
 
 
 
 Project Implementation Support (Hardware)
 
 
 <ul>
 <li>
 Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
 </li>
 <li>
 Create configurations for devices based on specific needs.
 </li>
 <li>
 Collaborate with hardware manufacturers to address bugs and resolve issues.
 </li>
 <li>
 Work closely with the system development team to implement improvement ideas and resolve bugs.
 
 
 </li>
 </ul>
 Technician Support
 
 
 <ul>
 <li>
 Lead new installation projects, including maintenance, repair, and removal tasks.
 </li>
 <li>
 Provide guidance and support to technicians during installations and troubleshooting.
 
 
 </li>
 </ul>
 Customer and Internal Support
 
 
 <ul>
 <li>
 Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
 </li>
 <li>
 Provide customers with insights and recommendations to optimize their operations by analyzing system data.
 </li>
 <li>
 Collaborate with other teams to enhance company processes, particularly in ERP improvement.
 </li>
 <li>
 Conduct training sessions for clients to ensure effective use of our solutions.
 </li>
 <li>
 Conducting internal training for the team to enhance the quality and build up teamwork
 
 
 </li>
 </ul>
 Software Quality Assurance (Application Tools)
 
 
 <ul>
 <li>
 Conduct usability testing to gather valuable insights for enhancing the user experience.
 </li>
 <li>
 Work closely with the development team to ensure that software tools meet quality standards.
 
 
 </li>
 </ul>
 
 Desired Skills, Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, computer science, or a related field.
 </li>
 <li>
 Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
 </li>
 <li>
 Strong knowledge of GPS devices and vehicle accessories.
 </li>
 <li>
 Excellent problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work collaboratively in a team environment.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Experience with Teltonika devices and Zoho Ticketing system is a plus.
 </li>
 <li>
 Ability to manage multiple projects and tasks simultaneously.
 </li>
 <li>
 willingness to travel for on-site installations and support when necessary.
 </li>
 <li>
 Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
 
 
 </li>
 </ul>
 
 Job Category:
 
 Technical Support Engineer
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Location:
 
 Dubai
</div>

Technical Support ,

Dahua Technology MENA

<div>
 
 
 
 Job Summary:
 
 
 
 
 The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
 
 
 Assist in installation and configuration of our products and software
 
 
 Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
 
 
 Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
 
 
 Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
 
 
 Properly escalate unresolved issues to appropriate internal teams higher-level support or development teams and follow up to ensure timely resolution.
 
 
 Gather customer feedback and insights to identify recurring issues and suggest product improvements.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience
 
 
 Strong technical knowledge of CCTV systems, including hardware and software components.
 
 
 Knowledge of networking concepts and protocols is a plus.
 
 
 Excellent communication and interpersonal skills.
 
 
 Flexibility to work in shifts or on-call as needed.
 
 
 Willingness to stay updated on new product features and industry trends.
 
 
 Fluent Arabic speaking skills
 
</div>

Customer Support Engineer

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