electrical engineer

mechanical engineer

project engineer

site engineer

estimation engineer

technical support engineer

IT Max Global

<p><b>Summary</b></p><p>The L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. <b>Microsoft 365 applications</b>, <b>Azure administration is a must to apply! </b></p><p><b>Main Duties</b></p><ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul><p><b>Experience, qualifications, and skills </b></p><ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li><b>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</b></li><li>Microsoft Certified System Engineer (MCSE) is Mandatory</li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must &amp; Tagalog</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul><p>Experience:</p><ul><li>desktop support : 4 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Tagalog (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

Solar Water Heating System supply and installation company LLC

<p>Wanted technical support engineer / QC engineer in MEP field to support sales team for estimation / technical submittals etc for company in Dubai. Candidate should be graduate in Mechanical / Electrical engineering.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Location Solutions

<p><b>Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.</b></p><p><b>Task and Responsibilities</b></p><ul><li>Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect</li><li>Technical Support &ndash; Be part of the Support team</li><li>Technical Training &ndash; This will require the candidate to have excellent presentation skills and confidence when speaking in English.</li><li>Technical Writing &ndash; Compiling technical drawings and instructions for our products and solutions.</li><li>Provide technical assistance to colleagues within the company when required.</li><li>Answer customer requests using the ERP ticketing system.</li><li>Configuring IOT devices based on the customer&rsquo;s requirements</li><li>Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.</li><li>Create configurations for devices based on specific needs.</li><li>Collaborate with hardware manufacturers to address bugs and resolve issues.</li><li>Work closely with the system development team to implement improvement ideas and resolve bugs.</li><li>Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.</li><li>Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.</li><li>Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.</li><li>Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.</li><li>Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.</li></ul><p><b>Requirements</b></p><ul><li>Ability to understand and work with all types of clients.</li><li>Highly customer-oriented.</li><li>Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.</li><li>Advanced computer and software skills &ndash; MS Office included.</li><li>Attention to detail, systematic approach to problem-solving.</li><li>Professional attitude and behavior, customer-focused.</li><li>Highly organized, assertive, decisive, and patient.</li><li>Ability to build relationships with customers</li><li>Ability to work well both with a group and independently</li><li>Out of the box thinking mindset; is willing to learn and work in a dynamic environment</li><li>Driving License is a plus.</li><li>Graduate of BSECE or BSCpE is an advantage</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>License/Certification:</p><ul><li>Electronics and communication Engineer (Required)</li></ul><p>Work Location: In person</p>

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Technical Support Engineer</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions</p><p><b>
Qualification:</b> Graduation</p><p><b>
Certification:</b>
</p><ul><li>Microsoft Certifications:</li></ul><ul><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)
</li></ul><p><b>Experience:</b> 8 - 10 Years</p><p><b>
Responsibilities:</b></p><p>
Advanced Office 365 &amp; Exchange Administration
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p>L3 Escalations &amp; Complex Issue Resolution
</p><p>Handle top‑tier escalations across:
</p><ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><p>Monitoring, Optimization &amp; Problem Management
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p>Security, Governance &amp; Compliance Leadership
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><p>Migrations, Upgrades &amp; Enterprise Projects
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p>Technical Leadership &amp; Documentation
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul><p><b>Mandatory</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Senior Technical Support Engineer</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions</p><p><b>
Qualification: </b>Graduation</p><p><b>
Certification:
</b></p><ul><li>Microsoft Certifications:</li><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)</li></ul><p><b>
Experience: </b>8 - 10 Years</p><p><b>
Responsibilities:</b></p><p>
Advanced Office 365 &amp; Exchange Administration
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p></p><p>L3 Escalations &amp; Complex Issue Resolution
</p><p>Handle top‑tier escalations across:
</p><ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><div></div><p>Monitoring, Optimization &amp; Problem Management
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p></p><p>Security, Governance &amp; Compliance Leadership
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><div></div><p>Migrations, Upgrades &amp; Enterprise Projects
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p>Technical Leadership &amp; Documentation
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul><p><b>Mandatory:</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer

Naffco

<b>Sales &amp; Technical Support Engineer (Ventilation Fans): blend engineering know-how with customer‑focused sales to deliver tailored fan solutions &mdash; from quote to after‑sales support.</b>
<br><div><div><h3 class="jobSectionHeader"><b>Job Summary</b></h3><p>
The Sales &amp; Technical Support Engineer (Ventilation Fans) will combine technical expertise in ventilation fan products with customer‑facing sales support activities. This role will manage technical enquiries, prepare accurate quotations and product configurations, support the sales team through technical input, and ensure excellent post‑sale support and handover to operations. The successful candidate will act as a key liaison between customers, sales, engineering and supply chain to deliver timely, compliant and cost‑effective ventilation fan solutions.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Respond to technical and commercial enquiries for ventilation fans, including axial, centrifugal and mixed‑flow types, by analysing requirements and recommending appropriate products and configurations.</p></li><li><p>
Prepare detailed, accurate technical quotations and proposals that include product specifications, performance data, sizing calculations, installation requirements, lead times and commercial terms.</p></li><li><p>
Collaborate with sales representatives, project managers and customers to scope projects, develop product selection options and provide technical advice during the pre‑sales phase.</p></li><li><p>
Produce and maintain technical documentation such as datasheets, wiring diagrams, fan curves, performance calculations, installation guidance and test/commissioning checklists in line with company standards.</p></li><li><p>
Maintain accurate records in the CRM and ERP systems: log enquiries, track quotations, update order status and support forecasting and reporting activities.</p></li><li><p>
Liaise with suppliers and manufacturing to obtain technical clarifications, lead time updates, costing and to arrange special builds or modifications when required.</p></li><li><p>
Provide technical support to site teams and customers during delivery, installation and commissioning; troubleshoot faults, suggest remedial actions and escalate complex issues to engineering where necessary.</p></li><li><p>
Support after‑sales activities including spare parts identification, warranty assessments, defect resolution and preparation of service recommendations.</p></li><li><p>
Participate in product training, technical demonstrations and client meetings; support business development by identifying upsell and cross‑sell opportunities.</p></li><li><p>
Ensure all activities comply with relevant regulations, health &amp; safety requirements and internal quality procedures.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Skills &amp; Competencies</b></h3><ul><li><p>
Strong technical knowledge of <b>ventilation fans</b>, <b>smoke management Systems</b>, controls and associated accessories; ability to interpret fan curves, system pressure losses and performance characteristics.</p></li><li><p>
Experience preparing technical quotations and product specifications for B2B customers, ideally in HVAC, industrial ventilation or related sectors.</p></li><li><p>
Good understanding of electrical and mechanical installation principles relevant to low‑voltage motors and fan assemblies.</p></li><li><p>
Proficiency with Microsoft Office applications and experience using CRM/ERP systems; familiarity with fan selection software or engineering calculation tools is desirable.</p></li><li><p>
Excellent written and verbal communication skills with the ability to present technical information clearly to customers, installers and internal stakeholders.</p></li><li><p>
Strong problem‑solving skills, attention to detail, and the ability to prioritise and manage multiple enquiries in a fast‑paced environment.</p></li><li><p>
Customer‑focused attitude with commercial awareness and the ability to identify sales opportunities while delivering technically sound solutions.</p></li><li><p>
Ability to work independently and collaboratively within multidisciplinary teams; adaptable and resilient under pressure.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h3><ul><li><p>
Bachelor&rsquo;s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, HVAC, or a related discipline, or demonstrable industry experience.</p></li><li><p>
Minimum 2&ndash;5 years&rsquo; experience in technical sales support, application engineering or product support within ventilation, HVAC or related industrial equipment sectors.</p></li><li><p>
Previous exposure to manufacturing, supplier liaison and order management processes is desirable.</p></li></ul></div></div>
<br><div><div><div><div>Department</div>
<div>Smoke Management
</div><div>Role</div>
<div>Sales &amp; Technical Support Engineer (Ventilation Fans)
</div><div>Locations</div>
<div>Dubai - UAE
</div><div>Monthly salary</div>
<div>AED6,000 - AED8,000</div></div></div></div>

Sales & Technical Support Engineer (Ventilation...

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Senior Technical Support Engineer Microsoft 365 Office</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides <b>Tier</b>‑<b>3 escalation support</b>, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a <b>technical SME (Subject Matter Expert)</b> and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions.</p><p><b>
Qualification: </b>Graduation</p><p><b>
Certification: </b>Microsoft Certifications (MS‑102: Microsoft 365 Administrator, MS‑700: Teams Administrator Associate, AZ‑104: Azure Administrator ,Exchange Server certification (legacy))</p><p><b>
Experience: </b>8 &ndash; 10 Years</p><p><b>
Reponsibilities:
</b></p><p><b>Advanced Office 365 &amp; Exchange Administration</b>
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize <b>hybrid Exchange environments</b> (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including <b>Hybrid Configuration Wizard (HCW), OAuth, connectors, federation</b>, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p><b>L3 Escalations &amp; Complex Issue Resolution</b>
</p><p>Handle top‑tier escalations across:
</p><ul><li><b>Exchange On</b>‑<b>Prem</b> mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><p><b>Monitoring, Optimization &amp; Problem Management</b>
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p><b>Security, Governance &amp; Compliance Leadership</b>
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><p><b>Migrations, Upgrades &amp; Enterprise Projects</b>
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p><b>Technical Leadership &amp; Documentation</b>
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.</li></ul><p><b>
Mandatory:</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer: Microsoft 365

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Senior Technical Support Engineer

Sales & Technical Support Engineer (Ventilation...

Senior Technical Support Engineer: Microsoft 365