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technical support engineer

Axis Solutions

Responsibilities<ul><li>Efficiently troubleshoot and resolve complex problems in a highly technical environment</li><li>Provide technical assistance with hardware and software</li><li>Resolve issues via phone, in person, or electronically</li><li>Log bugs and enhancement requests</li><li>Perform hardware and software installations, configurations and updates as needed</li><li>Create and maintain tips and tricks solutions for online database and web site</li><li>Resolve technical issues in a timely manner</li><li>Implementation of upgraded software releases</li></ul>Requirements<ul><li>Excellent customer service skills</li><li>Strong troubleshooting and critical thinking skills</li><li>Three years of strong technical and troubleshooting experience, including the ability to work under pressure and &ldquo;think outside the box,&rdquo; diagnose log files, simulate problems</li><li>Associate&rsquo;s Degree in Computer Science or Management Information Systems (MIS)</li><li>In depth knowlegde of Windows</li></ul>Job Type: Full-timePay: KD350.000 per month

Technical Support Engineer (ATM) - Driving License is a must

INFRA ASSURE

Role OverviewThe Resident Engineer will be the onsite technical authority for managing, securing, and optimizing Dell Thin Client fleets&mdash;specifically ThinOS environments&mdash;across banking branches and operations. This specialist will ensure full hardware and peripheral compatibility, stringent security posture meeting banking standards (including multi-factor authentication), and deliver hands-on technical support and guidance to IT teams and end users.Key Responsibilities<ul><li>Oversee large-scale deployment, integration, and lifecycle management of Dell Thin Clients operating ThinOS within banking environments.</li><li>Lead comprehensive testing, integration, and troubleshooting for all relevant peripherals (e.g., card readers, scanners, printers, biometrics) ensuring full compatibility for branch operations.</li><li>Configure, update, and centrally manage ThinOS devices and peripherals through Wyse Management Suite (WMS), including firmware and driver management.</li><li>Apply and enforce all required bank security measures, such as multi-factor authentication (MFA) using smartcards, biometrics, FIDO2 keys, and SAML/RADIUS-based authentication solutions.</li><li>Work closely with bank security and compliance teams to ensure that ThinOS devices adhere to regulatory requirements, including enabling FIPS 140-2 mode and monitoring device audit status.</li><li>Develop, document, and maintain security policies for endpoint protection; proactively deploy patches and software updates.</li><li>Train and support IT staff in ThinOS management, incident response, and peripheral lifecycle best practices.</li><li>Act as the point-of-contact between Dell, the bank&rsquo;s technical teams, and third-party vendors for specialized peripherals or security workflows.</li></ul>Required Qualifications<ul><li>Extensive, hands-on experience managing Dell Thin Clients (preferably with ThinOS) in a secure environment.</li><li>Proven expertise in the configuration and troubleshooting of banking peripherals: biometric devices, card readers, scanners, and compatible printers.</li><li>Strong working knowledge of Wyse Management Suite and Admin Policy Tool for device and security management.</li><li>Understanding of endpoint device compliance, software/firmware updates, and asset lifecycle management.</li><li>Solid background in information security, including deployment and management of multi-factor authentication (MFA) and cryptographic controls in banking or other regulated industries.</li><li>Experience applying and enforcing security frameworks and regulatory requirements (e.g., FIPS, SAML MFA, RADIUS-based authentication).</li><li>Excellent analytical, problem-solving, and communication skills&mdash;capable of working with both technical and non-technical stakeholders.</li><li>Industry certifications in Dell, Microsoft, Citrix, or VDI solutions are desirable.</li></ul>Job Type: Temporary Contract length: 2 monthsPay: Up to KD1,494.000 per monthApplication Question(s):<ul><li>Do you have hands on experience with Dell ThinOS?</li><li>We mist fill this position immediately. Are you an immediate joiner?</li></ul>Experience:<ul><li>WMS: 4 years (Required)</li><li>Cryptographic controls in banking: 4 years (Required)</li></ul>

Resident Engineer

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Opportunity 
The Field Service Engineer (FSE) is responsible for providing on-site technical support for the installation, commissioning, preventative maintenance, and troubleshooting of Roche equipment. This role involves traveling to customer sites to ensure equipment is operating at peak performance. This individual will work under general supervision, handling routine service calls independently while assisting senior engineers on more complex issues.<div> 
Key Responsibilities: 
<ul><li>Ensure constant coverage of the area, setting up priorities of technical assistance in case of overload of activities.</li><li>Deliver the planned system installations and carry out installations as per Roche standards.</li><li>Ensure all service activities are performed and documented in a timely manner as per Roche standards.</li><li>Ensure coverage and support in line with agreements with customers and necessary accreditation requirements are met.</li><li>Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure.</li><li>Timely forecast spare parts of systems for line of expertise.</li><li>Ensure Key deliverables eg Uptime, customer satisfaction, Value of service etc to manage expectations for assigned strategic customers are met</li><li>Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country</li><li>Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues. Act as mentor and lend support to FSEs to resolve complex and persistent issues.</li><li>Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue, etc),</li><li>Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics.</li><li>Provide clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits.</li><li>Ensure that all administration and back office tasks is completed in a timely and accurate manner, and ensure that all administration is completed in a timely and accurate manner.</li><li>Manage petty cash for day-to-day operations and oversee the processing of monthly claims, highlighting strong financial management skills.</li></ul></div><div> 
Who you are 
<ul><li>Good Background for Technical Support and instruments handling.</li><li>Experience in dealing with Health care public sector.</li><li>Excellent communication and interpersonal skills for effective collaboration with various teams.</li><li>Ability to manage multiple projects simultaneously and work under tight deadlines.</li><li>A proactive approach to problem-solving and continuous improvement.</li></ul></div> 
Qualification and Experience<ul><li>Bachelor Engineering, Biomedical, Electronic, Mechatronics or relevant fields. (Kuwaiti nationality preferred).</li><li>1 year of hands-on experience in a technical support, maintenance, or field service role.</li><li>Strong problem-solving skills, and the ability to communicate effectively with customers and colleagues.</li><li>Motivated to work in a hands-on environment and support field operations.</li><li>Excellent teamwork and communication skills, with a proactive and learning-oriented mindset.</li><li>Strong understanding of digital technologies, Automation and their application in service operations.</li><li>Excellent communication skills with the ability to convey strategic concepts to a diverse audience.</li><li>Detail-oriented and able to work independently as well as collaboratively in a team environment.</li><li>Fluent English is mandatory; Arabic Language is a Must.</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Field Service Engineer

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
 
 The Position
 
 
 The Opportunity
 
 
 The Field Service Engineer (FSE) is responsible for providing on-site technical support for the installation, commissioning, preventative maintenance, and troubleshooting of Roche equipment. This role involves traveling to customer sites to ensure equipment is operating at peak performance. This individual will work under general supervision, handling routine service calls independently while assisting senior engineers on more complex issues.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Ensure constant coverage of the area, setting up priorities of technical assistance in case of overload of activities
 </li>
 <li>
 Deliver the planned system installations and carry out installations as per Roche standards
 </li>
 <li>
 Ensure all service activities are performed and documented in a timely manner as per Roche standards
 </li>
 <li>
 Ensure coverage and support in line with agreements with customers and necessary accreditation requirements are met
 </li>
 <li>
 Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure
 </li>
 <li>
 Timely forecast spare parts of systems for line of expertise
 </li>
 <li>
 Ensure Key deliverables eg Uptime, customer satisfaction, Value of service etc to manage expectations for assigned strategic customers are met
 </li>
 <li>
 Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country
 </li>
 <li>
 Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues. Act as mentor and lend support to FSEs to resolve complex and persistent issues
 </li>
 <li>
 Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue, etc),
 </li>
 <li>
 Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics
 </li>
 <li>
 Provide clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits
 </li>
 <li>
 Ensure that all administration and back office tasks is completed in a timely and accurate manner, and ensure that all administration is completed in a timely and accurate manner
 </li>
 <li>
 Manage petty cash for day-to-day operations and oversee the processing of monthly claims, highlighting strong financial management skills
 
 
 </li>
 </ul>
 Who you are
 
 
 <ul>
 <li>
 Good Background for Technical Support and instruments handling
 </li>
 <li>
 Experience in dealing with Health care public sector
 </li>
 <li>
 Excellent communication and interpersonal skills for effective collaboration with various teams
 </li>
 <li>
 Ability to manage multiple projects simultaneously and work under tight deadlines
 </li>
 <li>
 A proactive approach to problem-solving and continuous improvement
 
 
 </li>
 </ul>
 Qualification and Experience
 
 
 <ul>
 <li>
 Bachelor Engineering, Biomedical, Electronic, Mechatronics or relevant fields. (Kuwaiti nationality preferred)
 </li>
 <li>
 1 year of hands-on experience in a technical support, maintenance, or field service role
 </li>
 <li>
 Strong problem-solving skills, and the ability to communicate effectively with customers and colleagues
 </li>
 <li>
 Motivated to work in a hands-on environment and support field operations
 </li>
 <li>
 Excellent teamwork and communication skills, with a proactive and learning-oriented mindset
 </li>
 <li>
 Strong understanding of digital technologies, Automation and their application in service operations
 </li>
 <li>
 Excellent communication skills with the ability to convey strategic concepts to a diverse audience
 </li>
 <li>
 Detail-oriented and able to work independently as well as collaboratively in a team environment
 </li>
 <li>
 Fluent English is mandatory; Arabic Language is a Must
 
 
 </li>
 </ul>
 Who we are
 
 
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
 
 Let&rsquo;s build a healthier future, together.
 
 
 
 Roche is an Equal Opportunity Employer.
 
</div>

Burhan Technology Computer Co. W.L.L.

Job Title: IT Infrastructure Support EngineerLocation: Kuwait On Site Job Type: Full-Time Department: IT / Infrastructure Reports to: Team Lead SystemsJob Summary:We are looking for a highly skilled System Support/Implementation Engineer with strong experience in Office 365, VMware, Veeam, and enterprise storage solutions. The successful candidate will play a key role in the design, implementation, and maintenance of our IT infrastructure, ensuring optimal performance, scalability, and data protection across the organization.Key Responsibilities:Office 365 / Microsoft 365 Administration<ul><li>Administer and support Office 365 services including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Manage user accounts, permissions, licenses, and security groups via Microsoft 365 Admin Center and Azure AD.</li><li>Implement and enforce security policies, including MFA, conditional access, and data loss prevention (DLP).</li><li>Support integration between Office 365 and on-premise environments (e.g., hybrid Exchange setups).</li></ul>Systems &amp; Virtualization (VMware)<ul><li>Install, configure, and manage VMware vSphere environments (ESXi, vCenter).</li><li>Provision and manage virtual machines, resource pools, and templates.</li><li>Monitor system performance and ensure high availability of critical systems.</li><li>Apply security patches, upgrades, and firmware updates as needed.</li></ul>Backup &amp; Disaster Recovery (Veeam)<ul><li>Administer Veeam Backup &amp; Replication for both physical and virtual environments.</li><li>Monitor backup jobs, troubleshoot failures, and perform restore testing regularly.</li><li>Maintain and test disaster recovery plans and backup schedules.</li><li>Ensure data retention policies comply with organizational and regulatory requirements.</li></ul>Storage Implementation &amp; Management<ul><li>Design, implement, and manage SAN/NAS/DAS storage systems (e.g., Dell EMC, NetApp, HPE, Synology, etc.).</li><li>Perform storage provisioning, LUN creation, RAID configuration, and performance tuning.</li><li>Collaborate with virtualization and application teams to ensure proper storage integration.</li><li>Monitor capacity and health of storage systems and perform upgrades as needed.</li></ul>Windows Server &amp; Infrastructure<ul><li>Manage Windows Server 2016/2019/2022, including Active Directory, DNS, DHCP, and Group Policy.</li><li>Ensure patch management, system hardening, and antivirus compliance.</li><li>Maintain comprehensive system documentation, diagrams, and procedures.</li><li>Provide Tier 2/3 support for escalated IT issues.</li></ul>Required Skills and Experience:<ul><li>3&ndash;5+ years of experience in IT Systems &amp; Support.</li><li>Hands-on experience with:</li><li>Microsoft 365 (Exchange Online, Teams, SharePoint)</li><li>VMware vSphere (6.7/7.x/8.x)</li><li>Veeam Backup &amp; Replication</li><li>Enterprise storage solutions (SAN/NAS)</li><li>Strong understanding of Windows Server environments and core network services.</li><li>Scripting knowledge in PowerShell is an advantage.</li><li>Experience in monitoring tools (e.g., PRTG, Nagios, SolarWinds) is a plus.</li></ul>Preferred Certifications or equivalent Knowledge.<ul><li>Microsoft 365 Certified (Administrator Associate, Messaging Administrator)</li><li>VMware Certified Professional (VCP)</li><li>Veeam Certified Engineer (VMCE)</li><li>CompTIA Server+ / Network+</li><li>Storage vendor certifications if any (e.g., Lenovo ,HP)</li><li>Driving License is Must</li></ul>Soft Skills:<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent documentation and communication abilities.</li><li>Able to manage multiple priorities and work under pressure.</li><li>Strong attention to detail and security best practices.</li></ul>Job Type: Full-time

IT Infrastrucure Support Engineer

Hibrant Ltd

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.Responsibilities<ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul>Requirements<ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Contract Contract length: 12 monthsPay: KD40.000 - KD45.000 per day

Desktop Support Engineer

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees representing 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to more than
 
 30 global markets
 
 . We are committed to
 
 engineering excellence, innovation, and customer value
 
 in everything we do.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a
 
 performance-driven organization
 
 where technical expertise meets customer success. We value
 
 teamwork, innovation, and accountability
 
 .
 
 
 As a
 
 Service Sales Engineer &ndash; Aftersales
 
 , you will support our aftersales operations by identifying service opportunities, maintaining key accounts, and driving customer satisfaction through timely solutions and high-quality support.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The
 
 Service Sales Engineer
 
 is responsible for executing aftersales and service sales activities including
 
 AMCs, retrofits and repairs sales
 
 . This role focuses on maintaining customer relationships, preparing quotations, coordinating service jobs, and ensuring smooth delivery of aftersales solutions aligned with SKM standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 🔧
 
 Service &amp; Retrofit Sales
 
 
 <ul>
 <li>
 Identify and develop sales opportunities for
 
 AMCs, retrofit job and service contracts
 
 .
 </li>
 <li>
 Prepare and submit
 
 techno-commercial proposals
 
 and quotations in coordination with the Service and Estimation teams.
 </li>
 <li>
 Maintain close communication with customers to understand requirements, propose solutions, and secure repeat business.
 </li>
 <li>
 Achieve assigned
 
 sales targets and revenue growth objectives
 
 in the aftersales segment.
 </li>
 <li>
 Collaborate with consultants, contractors, and distributors to promote SKM&rsquo;s service capabilities.
 </li>
 </ul>
 
 
 
 
 🛠
 
 Service Operations Support
 
 
 
 
 
 <ul>
 <li>
 Coordinate with service teams for job execution, scheduling, and follow-up to ensure timely delivery.
 </li>
 <li>
 Support the resolution of service issues and warranty claims by liaising with technical and operations teams.
 </li>
 <li>
 Ensure service quality, safety, and customer satisfaction through proactive communication and support.
 </li>
 </ul>
 
 
 
 
 👥
 
 Customer Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Conduct client visits and site inspections to assess equipment condition and recommend retrofit or maintenance solutions.
 </li>
 <li>
 Build and maintain strong relationships with customers to ensure long-term retention.
 </li>
 <li>
 Attend client meetings and represent SKM&rsquo;s service division in a professional manner.
 </li>
 </ul>
 
 
 
 
 📈
 
 Reporting &amp; Improvement
 
 
 
 
 
 <ul>
 <li>
 Track and report sales activities, forecasts, and customer feedback to management.
 </li>
 <li>
 Support the implementation of
 
 continuous improvement initiatives
 
 to enhance aftersales efficiency and customer experience.
 </li>
 <li>
 Maintain compliance with
 
 QHSE standards (ISO 9001, ISO 45001, ISO 14001)
 
 in all activities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree in Mechanical Engineering
 
 or equivalent technical qualification.
 </li>
 <li>
 
 2&ndash;5 years
 
 of HVAC aftersales/service experience, preferably in the
 
 Gulf region
 
 .
 </li>
 <li>
 Knowledge of HVAC systems (chillers, AHUs, package/split units) and service operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong
 
 techno-commercial understanding
 
 and ability to prepare cost estimates and proposals.
 </li>
 <li>
 Excellent
 
 communication and negotiation
 
 skills.
 </li>
 <li>
 Customer-focused with a proactive approach to problem solving.
 </li>
 <li>
 Proficient in
 
 MS Office
 
 and CRM tools.
 </li>
 <li>
 Organized, self-driven, and results-oriented.
 </li>
 </ul>
 
 
 
 
 
 Core Behaviors
 
 
 
 
 
 <ul>
 <li>
 
 Customer Focus
 
 &ndash; Builds trust and ensures customer satisfaction.
 </li>
 <li>
 
 Team Collaboration
 
 &ndash; Works effectively with service, sales, and technical teams.
 </li>
 <li>
 
 Ownership &amp; Accountability
 
 &ndash; Takes responsibility for meeting targets and deadlines.
 </li>
 <li>
 
 Continuous Learning
 
 &ndash; Seeks to enhance technical and sales skills.
 </li>
 </ul>
 
 
 
 
 
 Join Us
 
 
 
 
 
 
 At
 
 SKM Air Conditioning LLC
 
 , your contribution will directly impact the success of our aftersales business.
 
 
 If you&rsquo;re passionate about
 
 service excellence, technical sales, and customer success
 
 , we invite you to join our team and grow your career with SKM.
 
 
 
 
 
 🚀
 
 Apply today and become part of our journey of innovation and reliability.
 
 
</div>

Service Sales Engineer – Aftersales (Retrofit)

Explore 242+ Technical support engineer in Kuwait City this November. Find roles across top companies and apply now to boost your career.

242 technical support engineer jobs IN Kuwait City

Technical Support Engineer (ATM) - Driving License is a must

Resident Engineer

Field Service Engineer

Field Service Engineer

IT Infrastrucure Support Engineer

Desktop Support Engineer

Service Sales Engineer – Aftersales (Retrofit)