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senior it helpdesk engineer

technical support engineer

Deloitte

<div>
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 The team
 
 
 
 
 
 
 The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers &amp; designers, data scientists and product managers
 
 
 
 
 
 
 
 
 
 Your work profile
 
 
 
 
 
 
 
 
 
 
 As a
 
 
 Product Support Engineer
 
 
 in our
 
 DEC
 
 Team, you&rsquo;ll be a detail-oriented and customer-focused Product Support Engineer (L1/L2) to provide technical assistance and resolve product-related issues for our business teams/customers. This role involves responding to support requests, diagnosing software problems, guiding users through solutions and escalating complex issues to asset teams when necessary.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Act as the first point of contact for product-related support inquiries (L1).
 </li>
 <li>
 Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems.
 </li>
 <li>
 Work closely with customers via email, chat and phone to ensure timely resolution of issues.
 </li>
 <li>
 Document known issues, troubleshooting steps and solutions in the knowledge base.
 </li>
 <li>
 Collaborate with product, QA and engineering teams for escalations and bug fixes.
 </li>
 <li>
 Monitor support SLAs and ensure compliance with response/resolution times.
 </li>
 </ul>
 
 
 
 
 
 Desired qualifications
 
 
 
 
 
 <ul>
 <li>
 Graduation &ndash; BE, B.Tech
 </li>
 <li>
 Graduation from Eng. Background Preferred
 </li>
 </ul>
 
 
 
 
 
 Location and way of working
 
 
 
 
 
 <ul>
 <li>
 Base location: Bangalore
 </li>
 <li>
 This profile does not involve extensive travel for work.
 </li>
 <li>
 Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Your role as a Support Engineer
 
 
 
 
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, Senior Executive across our organization must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders
 </li>
 <li>
 Collaborating - Partnering to build new solutions
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
 </li>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 
 
 
 
 Connect for impact
 
 
 
 
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 
 
 
 
 Empower to lead
 
 
 
 
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 
 
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive.
 
 
 At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 
 
 
 Drive your career
 
 
 
 
 
 
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
</div>

Product Support Engineer - Executive

Wrike

<div>
 Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
 
 
 Our vision:
 
 A world where everyone is free to focus on their most purposeful work, together.
 
 
 
 Ready to become a Wriker?
 
 
 
 As a Helpdesk Engineer, you bring solid experience in supporting enterprise IT environments with a strong customer focus and security-awareness in a dynamic workplace. You are proficient at solving a wide variety of IT issues relating to hardware, software, and user access, and you enjoy continuously improving IT processes and technologies. You are adept at managing your own priorities on daily bases and are always looking for meaningful ways to improve the support we provide to all Wrikers.
 
 
 
 About You And Your Team
 
 
 
 We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you&rsquo;ll become a critical part of our worldwide IT operations&mdash;supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience.
 
 
 
 In this role, you will be:
 
 
 
 
 <ul>
 <li>
 Acting as the primary point of contact for internal IT requests, owning user issues from first report to resolution and escalation if needed.
 </li>
 <li>
 Managing and improving user lifecycle processes (onboarding/offboarding), including hardware and account provisioning, and ensuring timely device return and access revocation.
 </li>
 <li>
 Ensuring device compliance and security using MDM platforms (e.g., Jamf, Intune/MEM), and collaborating with the global IT Operations team to automate device management and streamline processes.
 </li>
 <li>
 Maintaining and optimizing IT asset management, including hardware procurement, inventory monitoring, and vendor coordination for the Bengaluru office.
 </li>
 <li>
 Supporting and optimizing AV infrastructure, ensuring smooth operation for Zoom rooms and video conference events, including onsite troubleshooting and proactive maintenance.
 </li>
 <li>
 Participating in process improvements and automation initiatives to reduce manual workload and improve efficiency, quality, and security in service delivery.
 </li>
 <li>
 Serving as a local escalation point and collaborating with your global teammates to share knowledge and resolve more complex or distributed challenges.
 </li>
 <li>
 Staying current with IT best practices and technologies, with a willingness to cross-train and expand your technical skillset.
 </li>
 <li>
 Being a key support presence during major projects, onboarding cycles, and incident response situations as required.
 
 
 
 </li>
 </ul>
 
 Our Technical Environment:
 
 
 
 
 <ul>
 <li>
 MacOS and Windows endpoints managed with Jamf and Microsoft Endpoint Manager (Intune/MEM)
 </li>
 <li>
 Okta and SSO solutions for centralized access management and security
 </li>
 <li>
 Office 365 and Google Workspace productivity platforms
 </li>
 <li>
 Zoom video conferencing &amp; AV hardware (Poly/Neat/Logitech)
 </li>
 <li>
 We value automation and scripting&mdash;experience with Python (especially for workflow/task automation) is a plus. PowerShell or shell scripting experience is also beneficial.
 </li>
 <li>
 IT ticketing and asset management via Wrike and/or ServiceNow
 </li>
 <li>
 CI/CD and self-service solutions being developed in partnership with IT Operations
 
 
 
 </li>
 </ul>
 
 You will achieve your best if you have:
 
 
 
 
 <ul>
 <li>
 Must be able to work standard Indian shift hours
 </li>
 <li>
 Should be flexible to work extended shifts whenever required
 </li>
 <li>
 This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week
 </li>
 <li>
 Advanced troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems efficiently
 </li>
 <li>
 Experience with MacOS and Windows administration in a managed, corporate setting (via MDM/SCCM/Jamf/Intune, etc.)
 </li>
 <li>
 Working knowledge of identity platforms (Okta, Azure AD, SSO/MFA concepts)
 </li>
 <li>
 Working experience with AV systems, video conferencing solutions, and modern office networking (Wi-Fi, VPN, DNS basics)
 </li>
 <li>
 Strong organizational skills and ability to prioritize in a fast-paced, distributed environment
 </li>
 <li>
 Solid communication skills with proficiency in English (written and verbal)
 </li>
 <li>
 A creative, solutions-oriented approach to IT issues, and a proven ability to think outside the box when tackling complex or unfamiliar challenges
 
 
 
 </li>
 </ul>
 
 You will stand out with:
 
 
 
 
 <ul>
 <li>
 Experience with configuration management or automation tools (e.g., Ansible, Terraform, scripting in Python/Bash/PowerShell)
 </li>
 <li>
 Demonstrated initiative in driving improvements to IT security, automation, or end-user workflows
 </li>
 <li>
 Familiarity with enterprise-grade IT asset management and inventory systems
 </li>
 <li>
 Experience delivering IT support across multiple geographic locations or multicultural teams
 </li>
 <li>
 Proven ability to document procedures, build knowledge bases, and enable self-service for users
 </li>
 <li>
 Strong service-oriented mindset, with exemplary analytical and problem-solving skills
 
 
 
 </li>
 </ul>
 Why Join Wrike?
 
 
 
 <ul>
 <li>
 10 days of National and Festival Holidays per year (eight fixed, two flexible)
 </li>
 <li>
 18 days of paid vacation per year
 </li>
 <li>
 14 days of sick leave with a medical certificate per year
 </li>
 <li>
 5 uncertified sick days per year
 </li>
 <li>
 Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
 </li>
 <li>
 Personal Accident Insurance: Rs 50,00,000
 </li>
 <li>
 Term Life Insurance: Rs 50,00,000
 </li>
 <li>
 Up to 26 weeks of paid maternity leave for the first two children
 </li>
 <li>
 4 weeks of paid parental leave
 </li>
 <li>
 2 days off for volunteering with nonprofit charities
 </li>
 <li>
 Broadband/Internet Reimbursement: INR 1500 per month
 </li>
 <li>
 Full-stocked pantry and complimentary lunch
 
 
 
 </li>
 </ul>
 Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
 
 
 
 Who Is Wrike And Our Culture
 
 
 
 We&rsquo;re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
 
 
 Hybrid work mode
 
 
 
 Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2&ndash;3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
 
 
 
 Our persona
 
 
 
 
 💡 Smart:
 
 We love what we do, and we&rsquo;re great at it because this is our domain. Our combined knowledge in this space is unmatched.
 
 
 
 💚 Dedicated:
 
 We get up every day focused on helping our customers win. We&rsquo;re committed to helping our teammates win, too!
 
 
 
 🤗 Approachable:
 
 We're friendly, easy to get along with, considerate, and helpful.
 
 
 
 Our culture and Values
 
 
 
 
 🤩 Customer-Focused
 
 
 
 
 We care about our customers.
 
 We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
 
 
 
 🤝 Collaborative
 
 
 
 
 We work as one and win together,
 
 each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
 
 
 
 🎨 Creative
 
 
 
 
 We strive to succeed through continuous innovation.
 
 It&rsquo;s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
 
 
 
 💪 Committed
 
 
 
 
 We believe in ownership at all levels of the organization,
 
 by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
 
 
 Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
 
 
 
 
</div>

Senior IT Helpdesk Engineer

Reltio

<div>
 Job Description: Customer Architect
 
 
 
 Location:
 
 Bengaluru, India - (Hybrid)
 
 
 At Reltio&reg;, we believe data should fuel business success. Reltio&rsquo;s AI-powered data unification and management capabilities&mdash;encompassing entity resolution, multi-domain master data management (MDM), and data products&mdash;transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform&trade; delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands&mdash;across multiple industries around the globe&mdash;rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
 
 
 At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our &ldquo;Customer First&rdquo;, we strive to ensure their success. We embrace our differences and are &ldquo;Better Together&rdquo; as One Reltio. We are always looking to &ldquo;Simplify and Share&rdquo; our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We &ldquo;Own It&rdquo;. Every day, we innovate and evolve, so that today is &ldquo;Always Better Than Yesterday&rdquo;. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
 
 
 Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you&rsquo;re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let&rsquo;s talk!
 
 
 
 Job Summary
 
 
 
 The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!
 
 
 
 Job Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer&rsquo;s business needs.
 </li>
 <li>
 Present technical knowledge of architectural designs including integration approaches.
 </li>
 <li>
 Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio&rsquo;s best practices.
 </li>
 <li>
 Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.
 </li>
 <li>
 Manage customer portfolio of tickets, resolutions, and product enhancement requests.
 </li>
 <li>
 Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues.
 </li>
 <li>
 Stay at the forefront of industry trends and challenges and offer Reltio&rsquo;s customers informed and proactive guidance.
 </li>
 <li>
 Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
 </li>
 <li>
 Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
 </li>
 <li>
 Advocate for customer needs, translating them into documentation and product enhancement requests.
 </li>
 <li>
 Deliver the highest quality customer/partner experience and engage in highly technical discussions.
 </li>
 <li>
 Ability to travel to customer sites upon request.
 </li>
 <li>
 Other duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Skills You Must Have
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science engineering or similar field of study.
 </li>
 <li>
 5+ years of experience working in a technical support capacity.
 </li>
 <li>
 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
 </li>
 <li>
 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
 </li>
 <li>
 3+ years of experience with REST APIs and integration tools.
 </li>
 <li>
 3+ years of experience with on-premise or cloud MDM solutions.
 </li>
 <li>
 Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
 </li>
 <li>
 Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
 </li>
 <li>
 Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
 </li>
 <li>
 Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
 </li>
 <li>
 Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
 </li>
 <li>
 Excellent communication, problem-solving, risk management, and project management skills.
 
 
 </li>
 </ul>
 
 Skills That Are Nice To Have
 
 
 
 <ul>
 <li>
 Prior experience working with data products within enterprise space.
 </li>
 <li>
 Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.
 
 
 </li>
 </ul>
 
 Why Join Reltio?
 
 
 
 At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here&rsquo;s Why You Should Join Our Team
 
 
 <ul>
 <li>
 Health &amp; Wellness:
 </li>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Comprehensive Group medical insurance including your parents with additional top-up options.
 </li>
 <li>
 Accidental Insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Free online unlimited doctor consultations
 </li>
 <li>
 An Employee Assistance Program (EAP)
 </li>
 </ul>
 </ul>
 <li>
 Work-Life Balance:
 </li>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 36 annual leaves, which includes Sick leaves &ndash; 18, Earned Leaves - 18
 </li>
 <li>
 26 weeks of maternity leave, 15 days of paternity leave
 </li>
 <li>
 Very unique to Reltio - 01 week of additional off as recharge week every year globally
 </li>
 </ul>
 </ul>
 <li>
 Support for home office setup:
 </li>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Home office setup allowance.
 </li>
 </ul>
 </ul>
 <li>
 Stay Connected, Work Flexibly: Mobile &amp; Internet Reimbursement
 </li>
 <li>
 No need to pack a lunch&mdash;we&rsquo;ve got you covered with free meal.
 </li>
 <li>
 And many more&hellip;..
 
 </li>
 </ul>
 
 Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
 
</div>

Customer Architect

Atlassian

<div>
 
 Overview
 
 
 
 
 Working at Atlassian
 
 
 
 Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the customer support experience with Atlassian
 </li>
 <li>
 Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
 </li>
 <li>
 Escalate issues in a timely manner according to Standard Operating Procedures
 </li>
 <li>
 Create new knowledge base articles to capture new learning&rsquo;s for reuse throughout the organization.
 </li>
 <li>
 Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
 </li>
 <li>
 Focus on an area of technical specialization and attend technical training.
 </li>
 <li>
 Ability to work a flexible schedule, including modified work weeks and providing on-call support during days off when required.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer Orientation
 </li>
 <li>
 Effective communication
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Team and Collaborative Working
 </li>
 <li>
 Learning aptitude
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community
 </li>
 <li>
 Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.
 </li>
 <li>
 Have supported customers over email, phone, chat and screen-shares.
 </li>
 <li>
 Experience working in a high case volume environment
 
 
 
 </li>
 </ul>
 
 Must-Have Skills
 
 
 
 <ul>
 <li>
 Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
 </li>
 <li>
 Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
 </li>
 <li>
 Experience with APIs and REST calls.
 </li>
 <li>
 Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
 </li>
 <li>
 Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
 
 
 
 </li>
 </ul>
 
 Good To Have Skills
 
 
 
 <ul>
 <li>
 Usage of Browser dev tools, HAR File analysis, Splunk.
 </li>
 <li>
 Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
 </li>
 <li>
 Experience working in a Linux environment.
 </li>
 <li>
 Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
 </li>
 <li>
 Familiarity with Cloud technologies such as AWS will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Benefits &amp; Perks
 
 
 
 Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
 
 go.atlassian.com/perksandbenefits
 
 
 .
 
 
 
 
 About Atlassian
 
 
 
 At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
 
 
 We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
 
 
 To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
 
 
 To learn more about our culture and hiring process, visit
 
 go.atlassian.com/crh
 
 
 .
 
</div>

Support Engineer

Ola Electric

<div>
 
 
 Qualifications, Experience &amp; Skills:
 
 
 
 
 
 
 ● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent
 
 
 ● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support &amp; Service engineering function.
 
 
 ● Expertise in using diagnostic applications and tools
 
 
 ● Hands on experience in using Oscilloscope, Telematics &amp; Dataloggers will bean added advantage
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 
 
 
 
 ● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.
 
 
 ● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.
 
 
 ● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).
 
 
 ● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.
 
 
 ● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.
 
 
 ● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.
 
 
 ● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.
 
 
 ● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.
 
 
 ● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.
 
 
 ● Prepare regular performance reports and present updates to the Regional Service Manager.
 
</div>

Area Service Manager

Arista Networks

<div>
 
 
 Company Description
 
 
 
 
 
 
 Arista Networks pioneered software-driven, cognitive cloud networking for large-scale
 
 
 datacenter and campus environments. Arista's award-winning platforms, ranging in
 
 
 Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and
 
 
 resilience. Arista has shipped more than 20 million cloud networking ports worldwide
 
 
 with CloudVision and EOS, an advanced network operating system. Committed to open
 
 
 standards, Arista is a founding member of the 25/50G consortium. Arista Networks
 
 
 products are available worldwide directly and through partners.
 
 
 
 
 
 Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
 
 
 
 
 
 The TSE works in a non-silo environment, supporting all of Arista&rsquo;s products and the many
 
 network
 
 protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
 
 
 Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Respond to customer product inquiries via telephone or in written, internet-based email.
 </li>
 <li>
 Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
 </li>
 <li>
 Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
 </li>
 <li>
 
 Troubleshoot
 
 problems with hardware equipment and software applications and recommends corrective action.
 </li>
 <li>
 Document customer communication and recurring technical issues to support product quality programs and product development.
 </li>
 </ul>
 
 
 
 
 
 Required Product Knowledge and Technical Skills:
 
 
 
 
 
 <ul>
 <li>
 Working knowledge of
 
 networking
 
 industry, products, and protocols
 </li>
 <li>
 Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following
 
 network
 
 protocols and technologies:
 </li>
 <li>
 
 AAA/TACACS
 
 ,
 
 ACL
 
 ,
 
 ARP
 
 ,
 
 BGP
 
 
 (RFC
 
 
 4271)
 
 ,
 
 DHCP
 
 ,
 
 1G/10G
 
 
 Ethernet
 
 
 (IEEE
 
 
 802.3ab
 
 &amp;
 
 IEEE
 
 
 802.3ae)
 
 ,
 
 Flow
 
 
 Control
 
 ,
 
 ICMP
 
 ,
 
 IGMP
 
 ,
 
 IPv4
 
 &amp;
 
 IPv6
 
 ,
 
 LACP
 
 ,
 
 LLDP
 
 ,
 
 MPLS
 
 ,
 
 NAT
 
 ,
 
 Open
 
 
 Flow
 
 ,
 
 OSPF
 
 
 (RFC
 
 
 2328)
 
 ,
 
 PIM
 
 ,
 
 QOS
 
 ,
 
 RIP
 
 ,
 
 Sflow
 
 ,
 
 SNMP
 
 ,
 
 STP
 
 /
 
 RSTP
 
 /
 
 MST
 
 
 (IEEE
 
 
 802.1d)
 
 ,
 
 VARP
 
 /
 
 VRRP
 
 ,
 
 VLAN
 
 
 (IEEE
 
 
 802.1q)
 
 ,
 
 VRF
 
 </li>
 <li>
 Experience with
 
 troubleshooting
 
 tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
 </li>
 <li>
 A strong comfort level with Linux is highly desired
 </li>
 <li>
 Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 The ideal candidate possesses the ability to
 
 troubleshooting
 
 complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
 
 
 Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development&mdash;both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
 
 
 
 
 
 Education:
 
 
 
 
 
 Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
 
 
 
</div>

Technical Solutions Engineer

Chevron

<div>
 The Chevron Engineering and Innovation Excellence Center (ENGINE) in Bengaluru India brings together the resources and expertise of the Chevron global network with talent in India to enhance agility and technological innovation to optimize solutions for the world&rsquo;s current and future energy challenges. As one of the leading energy providers worldwide, Chevron is involved in the production of crude oil and natural gas, manufacturing of transportation fuels, lubricants, petrochemicals, and additives, and the development of enabling technologies.
 
 
 Chevron's vision is to be the global energy company most admired for its people, partnerships, and performance. With a clear purpose to develop affordable, reliable, ever-cleaner energy that enables human progress, we believe human ingenuity has the power to solve any challenge and overcome any obstacle. Meeting the world&rsquo;s growing energy needs requires the pursuit of innovations and advancements that deliver a better future for all.
 
 
 
 About The Position
 
 
 
 Chevron ENGINE has an exciting opportunity for a Facilities Engineer &ndash; Mechanical to join the projects &amp; engineering team. Reporting to the Facilities Engineer &ndash; Mechanical Lead, this role will be based in Chevron&rsquo;s office in Bengaluru.
 
 
 Chevron ENGINE supports global operations, and work hours are aligned to business needs. Standard working hours are 8:00 AM to 5:00 PM or 1:30 PM to 10:30 PM, Monday to Friday. These may evolve based on operational or business requirements.
 
 
 
 Key Responsibilities
 
 
 
 The Mechanical Facilities Engineer is responsible for providing mechanical design engineering and associated technical support for Chevron&rsquo;s Refining, Liquified Natural Gas (LNG) and Specialty Operations assets. This role will be responsible for providing support for field engineering, engineering work package development and other facility engineering related activities. The role is part of the Design Engineering Team at the Chevron ENGINE Center.
 
 
 <ul>
 <li>
 Support day-to-day operations by providing strategic engineering support for the operating assets; this includes design changes, project scopes, long-term maintenance support, and technical input into long-term process or reliability-related issues.
 </li>
 <li>
 Perform Management of Change for design packages and associated changes.
 </li>
 <li>
 Provide support for quality inspections, specification checks on new equipment and associated piping.
 </li>
 <li>
 Provide technical support for planned mechanical equipment and piping scopes occurring on site during routine, controlled maintenance or turnarounds.
 </li>
 <li>
 Develop engineering work packages for brownfield projects, maintenance activities and turnarounds.
 </li>
 <li>
 Participate in Process Hazard Analysis (PHAs), design reviews and coordinate multi discipline inputs.
 </li>
 <li>
 Support mechanical equipment fitness for service assessments in accordance with API codes and standards, as well as provide support for Root Cause Analysis Investigations and other equipment-related incidents.
 </li>
 <li>
 Identify mechanical equipment risks and deliver solutions to enable safe operation of the plant.
 </li>
 <li>
 Leverage expertise and knowledge of piping system design codes and standards, pressure vessel design, leak seal methods, pipe stress analysis, damage mechanisms, process equipment and piping material selection and sizing, equipment procurement, field construction and repair practices, process safety information and management of change work processes.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated, talented individuals with a keen interest in the energy industry are encouraged.
 
 
 
 To Be Considered For This Role, Applicants Should Have
 
 
 
 <ul>
 <li>
 Minimum of 3 years of site-based facility experience in a brownfield environment.
 </li>
 <li>
 Mechanical Engineering degree from a recognized (AICTE) university.
 </li>
 <li>
 Minimum of 8 years of experience as a mechanical and static equipment engineer directly supporting operations at a complex refinery, LNG facility, or similar petrochemical environment.
 </li>
 <li>
 Sound knowledge and experience with piping, pressure vessels, valves, PSVs, heat exchanger etc., including technical troubleshooting, condition monitoring and implementation of changes to these equipment types.
 
 
 </li>
 </ul>
 
 Demonstrated Job Knowledge And Proficiency
 
 
 
 <ul>
 <li>
 Engineering knowledge of design standards and practices.
 </li>
 <li>
 Experience with industry standards such as API, ASME, ASTM, NBIC.
 </li>
 <li>
 Experience in complex processing facilities is strongly preferred.
 </li>
 <li>
 Experience with Corporate Engineering Standards.
 
 
 </li>
 </ul>
 
 Proven Ability To
 
 
 
 <ul>
 <li>
 Understand and analyze technical issues in a complex processing facility.
 </li>
 <li>
 Read and understand engineering manuals and codes.
 </li>
 <li>
 Perform engineering calculations including but not limited to hydraulics calculations, pipe required thickness and stress calculations and pressure vessel design and required thickness calculations.
 </li>
 <li>
 Interpret P&amp;ID&rsquo;s, plot plans, piping, equipment and structural drawings.
 </li>
 <li>
 Manage multiple initiatives and tasks simultaneously.
 </li>
 <li>
 Specify, purchase, support installation and commissioning, and troubleshoot mechanical equipment.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal.
 </li>
 <li>
 Capable of effectively and proactively informing and engaging with customers and creating detailed engineering documents.
 </li>
 <li>
 Listen and properly regard input from all team members and stakeholders.
 </li>
 <li>
 Communicate technical ideas to a wide range of stakeholders and audiences.
 </li>
 <li>
 Facilitate meetings.
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Interface effectively with Operators, Mechanics, Vendors, Contractors, Management and other parties to meet business objectives.
 </li>
 <li>
 Foster cooperation and collaboration among individuals in a work group.
 </li>
 <li>
 Help teams resolve conflicts constructively.
 </li>
 <li>
 Work with customers to set priorities and execute work with minimal direct supervision
 </li>
 <li>
 Collaboratively work with multiple Refinery organizations (Health Safety and Environment, Engineering, Operations and Maintenance) to gain support and alignment.
 </li>
 <li>
 Strong team player (i.e. capable of building strong, productive and mutually beneficial working relationships with all stakeholders).
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 Everything we do at Chevron is guided by our values and our commitment to The Chevron Way.
 
 
 Have the opportunity to take part in world-leading energy projects, advance your professional development and expand your career within an inclusive and collaborative workplace.
 
 
 <ul>
 <li>
 Join a workplace where innovation, collaboration and safety are at the core of how we work.
 </li>
 <li>
 Work in thoughtfully designed environments that support focus, well-being, and innovation enhanced by digital tools that enable seamless collaboration.
 </li>
 <li>
 Grow through structured learning, mentorship, and opportunities to contribute to impactful projects that align with Chevron&rsquo;s values and business priorities.
 </li>
 <li>
 Access comprehensive benefits that support your health, well-being, and work-life balance.
 </li>
 <li>
 Engage with emerging technologies and digital solutions that are shaping the future of energy and enterprise.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
 
 
 
 Privacy and Terms and Conditions
 
 
 
 We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us.
 
 
 Please access the Global Application Statements, select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement.
 
 
 Terms of Use
 
 
 &ldquo;ENGINE&rdquo; refers to the Chevron Engineering and Innovation Excellence Center, which operates under Chevron Global Technology and Services Private Limited, an affiliate of Chevron Corporation. References to ENGINE in this document are for convenience only and do not denote a separate legal entity.
 
 
 This job advertisement is intended to provide a general overview of the role and workplace environment. Role details and outcomes may vary based on business needs and individual performance.
</div>

Facilities Engineer – Mechanical

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