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associate - technical support advisor Jobs in Mangaluru

associate - technical support advisor

associate engineer

technical support engineer

Saviynt

<div>
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 Communicate with end users/businesses to explain the issue(s) and solutions for
 </li>
 <li>
 implementation related questions
 </li>
 <li>
 ● Provide technical analysis for the production incidents, resolution, and root cause
 </li>
 <li>
 analysis for the incidents
 </li>
 <li>
 ● Publish knowledge articles for the incidents and service requests, prepare technical
 </li>
 <li>
 documents for the standard operating procedures
 </li>
 <li>
 ● Identify, debug and troubleshoot break fix issues and take it to a resolution
 </li>
 <li>
 ● Respond and resolve issues within agreed service levels
 </li>
 <li>
 ● Work closely with Engineering and DevSecOps teams for activities related to
 </li>
 <li>
 supporting the IAM and CPAM service offerings
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 Strong Domain knowledge in Identity and Access Management (IAM)
 </li>
 <li>
 ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
 </li>
 <li>
 Sailpoint, OIM or ISIM
 </li>
 <li>
 ● Knowledge and experience in invoking REST/SOAP web services using tools such as
 </li>
 <li>
 Postman
 </li>
 <li>
 ● Database : Extensive experience in database operations &amp; SQL
 </li>
 <li>
 ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
 </li>
 <li>
 ● Basic knowledge of operating systems such as Linux, Unix &amp; windows
 </li>
 <li>
 ● Prior experience integrating with any SSO providers
 </li>
 <li>
 ● Experience working with global Customers and strong customer focus
 </li>
 <li>
 ● Excellent written and verbal communication skills
 </li>
 <li>
 ● Keywords: Cloud, Java, Scripting, Linux, SQL
 </li>
 <li>
 ● Minimum 5 years experience in implementing various IGA solutions
 
 </li>
 </ul>
 
 
 
 
</div>

Engineer/Senior Technical Support Engineer

JUSPAY

<div>
 
 
 Product Solution Engineer
 
 
 
 
 
 
 You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 ● Take ownership of customer issues and requests through to resolution
 
 
 ● Research, diagnose and troubleshoot issues following SLAs
 
 
 ● Guide non-technical users through the issue resolution process
 
 
 ● Product integration support for merchants
 
 
 ● Collect and document information about users problems for future references
 
 
 ● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 
 
 ● Provide prompt and accurate feedback to customers
 
 
 ● Document knowledge in the form of knowledge base tech notes and articles
 
 
 ● Collaborate with team for application enhancements requirements
 
 
 
 
 
 
 Qualification:
 
 
 
 ● 2 to 6 years of experience working in application and technical support.
 
 
 ● BE/ME in any discipline / MBA/MCA or equivalent
 
 
 ● Excellent trouble-shooter. Strong analytical and problem-solving skills.
 
 
 ● Decent programming skills and SQL knowledge. Able to understand the code.
 
 
 ● Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.
 
 
 ● Ability to collaborate across teams and strong interpersonal skills.
 
</div>

Product Solution Engineer

eBay

<div>
 At eBay, we're more than a global ecommerce leader &mdash; we&rsquo;re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We&rsquo;re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
 
 
 Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work &mdash; every day. We're in this together, sustaining the future of our customers, our company, and our planet.
 
 
 Join a team of passionate thinkers, innovators, and dreamers &mdash; and help us connect people and build communities to create economic opportunity for all.
 
 
 MTS 1 Software Engineer &ndash; Backend
 
 
 
 About The Role
 
 
 
 At eBay, we facilitate connections between buyers and sellers worldwide using efficient, dependable technology. As a Staff Software Engineer within the Buyer Payments team, you'll create backend systems supporting Checkout and Orders in a leading online marketplace. You'll manage vital services, promote technical expertise, and enhance eBay's global commerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design &amp; Development: Convert business demands into durable, scalable, and reliable backend solutions through the application of modern technologies such as Java, GraphQL, Spring Boot, REST APIs, and messaging frameworks.
 </li>
 <li>
 Ownership &amp; Delivery: Take full responsibility for subsystems within a large domain &mdash; from design and development through testing, deployment, observability, and monitoring.
 </li>
 <li>
 Technical Influence: Act as a key technical contributor and advisor within your team, influencing design and architecture decisions to ensure scalability, reliability, and performance.
 </li>
 <li>
 Continuous Improvement: Identify areas of change and proactively design flexibility into systems to enhance engineering velocity and adaptability.
 </li>
 <li>
 Collaboration: Work cross-functionally with product managers, designers, and other engineers to deliver innovative, high-quality features that align with business objectives.
 </li>
 <li>
 Quality &amp; Testability: Promote and carry out design guided by information, constructing features that are easy to test and upkeep for quality and ongoing delivery.
 </li>
 <li>
 Execution &amp; Mentorship: Break down complex features into deliverable components, resolve blockers, and support others through code reviews, technical guidance, and mentorship.
 </li>
 <li>
 Reliability &amp; Support: Participate in release management, site reliability initiatives, and on-call rotations to ensure the availability and performance of an &ldquo;always-on&rdquo; 24/7 platform.
 </li>
 <li>
 Engineering Excellence: Lead efforts to improve end-to-end testing, CI/CD processes, and overall development velocity across features and services.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Extensive experience with Java, GraphQL, Spring/Spring Boot, RESTful APIs, and messaging platforms like Kafka, RabbitMQ, or equivalents.
 </li>
 <li>
 Experience in building data-driven applications using RDBMS, NoSQL, and ElasticSearch.
 </li>
 <li>
 Verified skill in providing high-quality software in fast-paced agile contexts following TDD, CI/CD, and automation protocols.
 </li>
 <li>
 Familiarity with Shift Left testing approaches and modern DevOps principles.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 6+ years of experience developing, maintaining, and scaling backend systems in production environments.
 </li>
 <li>
 Demonstrated expertise in designing, building, and operating large-scale distributed systems.
 </li>
 <li>
 Strong understanding of software lifecycle management, system reliability, and observability.
 
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Electrical Engineering, or a related technical field (or equivalent practical experience).
 
 
 
 </li>
 </ul>
 Soft Skills &amp; Team Alignment
 
 
 <ul>
 <li>
 Innovative and collaborative &mdash; thrives in a dynamic, cross-functional environment.
 </li>
 <li>
 Excellent communication and decision-making skills, with a strong sense of ownership and accountability.
 </li>
 <li>
 Proven capability to collaborate efficiently across diverse teams and interested parties.
 
 
 
 </li>
 </ul>
 Embracing a learning approach
 
 
 <ul>
 <li>
 Dedicated and curious, with a passion for learning new technologies and frameworks.
 </li>
 <li>
 Actively participates in knowledge sharing sessions, both internally and externally.
 </li>
 <li>
 Excited about exploring emerging trends in backend engineering, cloud infrastructure, and scalable systems.
 </li>
 <li>
 Committed to continuous learning and applying transferable skills to new challenges.
 
 
 
 </li>
 </ul>
 Why Join eBay
 
 
 At eBay, your contributions influence the trajectory of worldwide commerce. You will become a member of a diverse and forward-thinking setting that appreciates originality, technical expertise, and teamwork. Come aboard to develop technology that enables individuals and societies across the globe &mdash; and witness your influence on a global level!
 
 
 Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
 
 
 eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
 
 
 The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
</div>

MTS 1, Software Engineer (Backend)

KEYENCE INDIA PVT. LTD.

<div>
 
 Responsibilities
 
 
 &middot; Set up and install products at client sites.
 
 
 &middot; Develop and maintain technical documentation for product setup, installation, and
 
 
 
 
 
 troubleshooting.
 
 
 &middot; Conduct training sessions for clients on the operation and maintenance of our products.
 
 
 &middot; Collaborate with sales and engineering teams to ensure smooth integration of products into
 
 
 
 
 
 client systems.
 
 
 &middot; Provide technical support to clients both remotely and on-site as needed.
 
 
 &middot; Stay updated with the latest developments in VH and microscope-related technologies.
 
 
 
 
 
 Required Skills
 
 
 &middot; Strong understanding of microscope technology and its applications.
 
 
 &middot; Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
 
 
 &middot; Good communication and presentation skills.
 
 
 &middot; Ability to work independently and in a team environment.
 
 
 &middot; Willingness to travel to client sites for installation and support purposes.
 
 
 
 
 
 Qualifications
 
 
 &bull; Bachelor&rsquo;s degree in Mechanical Engineering or a related field.
 
 
 
 
 
 Work Details
 
 
 &middot; Working Days: Monday to Friday
 
 
 &middot; Office Timing: 8:30 &ndash; 17:30
 
 
 &middot; Days Off: Saturday &amp; Sunday
 
 
 &middot; Training: Provided after joining
 
 
 &middot; Languages: Proficiency in English, Hindi &amp; Kannada
 
 
 
 
 
 Why Join Us?
 
 
 Join our dynamic team at Keyence India Pvt Ltd and be a part of revolutionizing the world of Vision system technology! If you meet the qualifications and possess the required skills, we invite you to apply for this exciting opportunity.
 
</div>

Technical Engineer

Sutherland

<div>
 
 Company Description
 
 
 
 We are
 
 One Sutherland
 
 &mdash; a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
 
 
 Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
 
 
 
 Job Description
 
 
 
 
 Job Descriptions:
 
 
 
 Proofpoint &ndash; Associate PSE
 
 
 
 The Role
 
 
 
 Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues in Protection Server products. You will interact directly with our enterprise customers to deliver &ldquo;white glove service&rdquo; on each interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems, interacting with Sustaining Engineering for items that require escalation, and documenting technical solutions and product information in the knowledge base. This is an advanced support group, you will act as an SME in a broad range of topics, owning and resolving all but the most complex of issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required.
 
 
 
 Location: Bangalore
 
 
 
 
 Your day-to-day
 
 
 
  Provide technical product support to customers, resellers, and partners
 
 
  Provide configuration help, troubleshooting and best practice advice to customers
 
 
  Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
 
 
  Provide problem diagnosis and root cause analysis for technical issues
 
 
  Publish Knowledge Base articles for internal and customer audiences
 
 
  Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
 
 
  Participate in on-call support 24x7 rotation as assigned.
 
 
  Work towards the team&rsquo;s success&mdash;we win together
 
 
 
 Qualifications
 
 
 
 
 Requirements:
 
 
 
  Typically requires proven knowledge of Windows or Linux Server management experience
 
 
  Knowledge of Email systems and Networking experience in a technical support/help desk environment
 
 
  Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL &amp; Exchange
 
 
  Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
 
 
  Solid experience in problem analysis and resolution of software problems
 
 
  Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
 
 
  Ability to handle clients professionally during all interfaces
 
 
  Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
 
 
  Strong written and verbal communication skills
 
 
  Candidates should be flexible working evening and weekend shifts
 
 
 
 Additional Information
 
 
 
 
 Our employees enjoy:
 
 
 
 <ul>
 <li>
 Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
 </li>
 <li>
 Annual merit increase based on performance.
 </li>
 <li>
 Paid Training whether onsite or in work at home.
 </li>
 <li>
 Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
 </li>
 <li>
 Excellent training and supervisory support - to help you feel comfortable servicing our customers.
 </li>
 <li>
 Competitive Salary with attractive and attainable PBI structure.
 </li>
 <li>
 Paid vacation and sick leave annually.
 </li>
 <li>
 Exceptional Health and Life Insurance Plan
 </li>
 <li>
 Lunch benefits and subsidy.
 </li>
 <li>
 Onsite lunch concessionaire at reduced rates.
 </li>
 <li>
 Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
 </li>
 <li>
 Free On-site medical suite with nurse and medical doctor.
 </li>
 <li>
 Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
 </li>
 <li>
 Paid referral program
 </li>
 <li>
 Career development &amp; growth opportunities for advancement.
 </li>
 <li>
 Excellent Reward and recognition programs.
 </li>
 </ul>
</div>

Associate - Technical Support Advisor

ACWA Power

<div>
 
 
 Electrical Engineer &ndash; Technical Services (Electrical &amp; Instrumentation)
 
 
 
 📍
 
 Bangalore Engineering Office
 
 
 
 📌 Reports to: Director &ndash; Electrical Engineering
 
 
 
 
 
 ACWA Power is looking for an
 
 Electrical Engineer
 
 to provide deep electrical engineering expertise across bidding, engineering, EPC review and asset operations.
 
 
 
 
 
 You will support BD during technical bid development, assess equipment configurations, review EPC drawings, provide guidance to NOMAC and EPC contractors, and support optimisation of power plant electrical systems across ACWA&rsquo;s global portfolio.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Evaluate electrical equipment performance, reliability, spare parts strategy and cost.
 </li>
 <li>
 Develop technical input for bids and present electrical system risks/opportunities.
 </li>
 <li>
 Review EPC electrical design packages to ensure compliance with specifications.
 </li>
 <li>
 Support root-cause analysis and integrate operational lessons into future designs.
 </li>
 <li>
 Provide expertise in power electronics, AC/DC converters, MV stations and grid code requirements.
 </li>
 <li>
 Guide EPC/O&amp;M teams through design, commissioning and optimisation challenges.
 </li>
 </ul>
 
 
 
 
 
 What You Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Electrical Engineering.
 </li>
 <li>
 8&ndash;10 years in power/utilities (O&amp;M, EPC or Developer).
 </li>
 <li>
 Strong understanding of electrical engineering principles and grid codes.
 </li>
 <li>
 Experience with power electronics, MV power stations, and BoP systems.
 </li>
 <li>
 High communication skills and ability to solve complex issues.
 </li>
 <li>
 Knowledge of IEC, IEEE, ISO and client standards.
 </li>
 </ul>
 
 
</div>

Electrical Engineer

GKN Automotive

<div>
 
 Job Description
 
 
 
 
 Position: Calculation Engineer
 
 
 
 📍
 
 Location:
 
 Bangalore, India
 
 
 🔍
 
 Department:
 
 Engineering | Driveline Systems
 
 
 🌟 Why Join Us?
 
 
 At
 
 GKN Automotive
 
 , we don&rsquo;t just build driveline solutions&mdash;we drive innovation in the transition to electric mobility. Join our global engineering team and be part of shaping the future of automotive technology.
 
 
 Here&rsquo;s why you&rsquo;ll love working with us:
 
 
 💡
 
 Your Ideas Matter:
 
 Contribute your insights and creativity to global projects from day one.
 
 
 🌍
 
 Global Collaboration:
 
 Work alongside top international engineers as an equal, trusted team member.
 
 
 🌱
 
 Sustainability First:
 
 Play a key role in developing environmentally responsible technical solutions.
 
 
 ⚙️
 
 Cutting-Edge Tech:
 
 Support the development of next-gen driveline systems and electric drives.
 
 
 ⚖️
 
 Work-Life Balance:
 
 We believe freedom fuels performance&mdash;flexibility is built into our culture.
 
 
 📈
 
 Accelerated Growth:
 
 Learn from an experienced team and become a high-impact performer quickly.
 
 
 🔧 What You&rsquo;ll Do
 
 
 As a
 
 Calculation Engineer
 
 , your work adds real value through:
 
 
 Analysis of data and load assessments
 
 
 Product sizing for driveline systems
 
 
 Developing test procedures to support product development
 
 
 Driving technical innovation and supporting the transition to electric drives
 
 
 🎓 What You Bring
 
 
 A
 
 Master&rsquo;s
 
 or strong
 
 Bachelor&rsquo;s
 
 degree in Mechanical Engineering (or related fields)
 
 
 
 Minimum 2 Years Of Relevant Professional Experience
 
 
 
 Knowledge in areas such as:
 
 
 Structural Integrity, Fatigue &amp; Materials
 
 
 Driveline Components &amp; Vehicle Engineering
 
 
 Technical Statistics and basic Data Analytics
 
 
 Control Engineering (basic)
 
 
 💼 Your Strengths
 
 
 A responsible, pragmatic, and structured approach to work
 
 
 Excellent communication and presentation skills
 
 
 A strong sense of quality and reliability
 
 
 Ability to thrive in international, cross-functional teams
 
 
 Openness to innovation and change
 
 
 A customer-focused mindset and passion for product reliability
 
 
 💬 Ready to Make a Difference?
 
 
 If you're driven to innovate, eager to collaborate globally, and ready to engineer a better future&mdash;
 
 GKN Automotive is your place to grow.
 
 
 
 👉 Apply now and become a key player in the electrification of the automotive industry.
</div>

Calculation Engineer

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