technical engineer Jobs in Dubai United Arab Emirates

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it support engineer Jobs in Dubai United Arab Emirates

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technical support manager

Apical Middle East FZCO

<ul><li>The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendation and solution to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.</li><li>Essential Duties and Responsibilities:</li><li>Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advices to grow Functional Fats business.</li><li>Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.</li><li>Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.</li><li>Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.</li><li>Develop sales tools, e.g. presentations, brochures, product application information for existing and new products</li><li>Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company&#x27;s products and branding.</li><li>Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.</li><li>Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities</li><li>Frequent customer visits together with commercial team and regular follow up. </li><li>Extensive travel of at least 30-50% is expected.</li></ul>

Customer Technical Support Manager (CTS)

Confidential Company

<p><strong>Job brief</strong></p><p>We are looking for an Assistant IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.</p><p>The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.</p><p><strong>Responsibilities</strong></p><ul><li>Manage information technology and computer systems</li><li>Plan, organize, control and evaluate IT and electronic data operations</li><li>Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance</li><li>Design, develop, implement and coordinate systems, policies and procedures</li><li>Ensure security of data, network access and backup systems</li><li>Act in alignment with user needs and system functionality to contribute to organizational policy</li><li>Identify problematic areas and implement strategic solutions in time</li><li>Audit systems and assess their outcomes</li><li>Preserve assets, information security and control structures</li><li>Handle annual budget and ensure cost effectiveness</li></ul><p><strong>Requirements and skills</strong></p><ul><li>Proven working experience as an Assistant IT Manager or relevant experience</li><li>Excellent knowledge of technical management, information analysis and of computer hardware/software systems</li><li>Expertise in data centre management and data governance</li><li>Hands-on experience with computer networks, network administration and network installation</li><li>Ability to manage personnel</li><li>BS in Computer Science, MIS or similar field</li><li>Experience is system Implementation.</li></ul>

Assistant IT Manager

Tealium

<div><div><i>When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.</i></div><div></div><div>
WHO WE ARE</div><div></div><div>
Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium&rsquo;s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.</div><div></div><div>
More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.</div><div></div><div>
Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.</div><div></div><div>
With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:</div><ul><li><div>
A Leader in the 2025 Gartner&reg; Magic Quadrant&trade; for Customer Data Platforms</div></li><li><div>
2025 TrustRadius Award Winner: Buyer&rsquo;s Choice</div></li><li><div>
2024 Invoca Partner Collaboration Award</div></li><li><div>
2024 G2 Leader in Tag Management &amp; Enterprise Data Governance</div></li><li><div>
Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)</div></li><li><div>
Named on Destination CRM&rsquo;s 2024 Top 100 Technologies List for Sales</div></li><li><div>
Named on the 2024 Best and Brightest in the Nation list</div></li><li><div>
BuiltIn&rsquo;s 2024 Best Place to Work</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR</div><div></div><div>
We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.</div><div></div><div>
As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client&rsquo;s specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.</div><div></div><div>
Ultimately, our Support Engineers ensure customers adopt Tealium&rsquo;s solutions effectively and maximize the platform's potential to achieve their business goals.</div><div><br>
YOUR DAY TO DAY</div><ul><li><div>
Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction.</div></li><li><div>
Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers.</div></li><li><div>
Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings.</div></li><li><div>
Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform.</div></li><li><div>
Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, Data Discrepancies, and general front-end code languages, ensuring seamless implementation and performance.</div></li><li><div>
Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess</div></li><li><div>
Contribute to our knowledge base to support both internal and external content</div></li></ul><div></div><div>
WHAT YOU BRING TO TEALIUM</div><ul><li><div>
3-5 years of experience in client-facing and technical skills</div></li><li><div>
Experience with reading, writing, and debugging JavaScript or other similar programming languages</div></li><li><div>
Proficient in web technologies, including web development principles and frameworks.</div></li><li><div>
Hands-on experience with APIs for integrating vendor platforms and expertise with tools such as Browser Developer Tools and Proxy tools for debugging and analysis.</div></li><li><div>
Strong familiarity with business intelligence (BI) tools, databases, and SQL languages</div></li><li><div>
Experience with digital marketing and web analytics platforms such as Adobe Analytics, Google Ads, Salesforce, or similar tools.</div></li><li><div>
Demonstrated ability to efficiently search, interpret, and apply technical documentation to solve problems and implement solutions.</div></li><li><div>
You have a strong understanding of, or a keen desire to learn about, mobile app development and debugging techniques.</div></li><li><div>
Exceptional written and verbal communication skills, with the ability to communicate clearly, concisely, and effectively.</div></li><li><div>
Deeply passionate about troubleshooting and resolving issues, demonstrating meticulous attention to detail.</div></li><li><div>
Familiarity with Tealium products or a solid understanding of the AdTech ecosystem is a plus</div></li></ul><div></div><div>
WAGE TRANSPARENCY</div><div></div><div>
In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We&rsquo;re committed to providing clear and consistent compensation information to all applicants, regardless of location.</div><div></div><div>
This full-time position offers a base salary range of AED 246,758 to AED 308,447 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.</div><div></div><div>
#LI-PA1</div><div>
#LI-Remote</div><div>
WHY YOU WANT TO WORK HERE</div><div></div><div>
At Tealium, we don&rsquo;t just offer the ordinary, we provide the extraordinary:</div><ul><li>
Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium</li><li>
Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries</li><li>
Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually</li><li>
Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment</li><li>
Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants</li><li>
Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays</li><li>
Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness</li><li>
Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs</li><li>
Health and Related Benefits Programs, offering market competitive benefits programs</li></ul><div></div><div>
Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.</div><div></div><div>
The highly relevant and differentiated positioning of Tealium&rsquo;s solutions makes this a unique and rewarding career opportunity.</div><div></div><ul><li>Offerings vary by level and location.</li></ul></div>

Technical Support Engineer (Remote - Dubai)

Mondia Media

<p> </p> <p>In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.</p> <p> </p> <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Technical Account Manager

Hilti Group

<div><div><div><div><p>WHAT'S THE ROLE?</p>
<p>The purpose of this role is to provide technical support to our customers and field teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.</p>
<p>WHO IS HILTI?</p>
<p>Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.</p>
<p>WHAT DOES THE ROLE INVOLVE?</p>
<p>As a Technical Support Engineer at Hilti, you will play a key role in providing expert technical assistance and ensuring seamless
<br>
<br>
support for customers and internal teams. Your responsibilities include:<br>
<br>
</p><ul><li>Developing technical expertise within Hilti Stores and Customer Service.
</li><li>Collaborating with Marketing and Project Management to produce high-quality technical documents.
</li><li>Preparing and maintaining Technical Submittals, warranties, consultant comments, and certifications.
</li><li>Updating datasheets, third-party test reports, and other critical documentation.
</li><li>Supporting field teams with Bill of Quantities and Anchor/Rebar designs.
</li><li>Managing and updating the engineering folder with approvals, specifications, and datasheets.
</li><li>Handling certification renewals (ADCE, DEWA, ADCO) and vendor list updates.
</li><li>Providing real-time technical support to customers via phone.
</li></ul>This role ensures technical excellence, compliance, and high-quality engineering documentation while supporting Hilti&rsquo;s commitment to innovation and customer satisfaction.<p></p>
<div><p><b>Hilti stands for innovation. That's why we have doubled our research and development expenditure in the last 7 years.</b></p><b>
</b></div><p>WHAT DO WE OFFER?</p>
<p>Show us what you&rsquo;re made of, and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.</p>
<p>WHAT YOU NEED IS:</p>
<p></p><ul><li>UAE National with UAE Family Book (to comply with the UAE Emiratization law)
</li><li>Bachelor Degree in structural, civil or mechanical engineering
</li><li>0-2 years of construction experience
</li><li>AutoCAD basic know-how
</li><li>Interest in solving complex engineering problems based on analytical mindset
</li><li>Goal achievement and solution-oriented personality
</li><li>Ability to work in multicultural environment.
</li><li>Efficient oral and written communicator, in English &amp; Arabic (written and verbal)
</li><li>High learning agility, and willing to develop within the Engineering field
</li><li>Willingness to find solutions independent, but ready to follow directions in more complicated situations.
</li><li>Able to manage their time, able to work without tight deadlines as needed
</li><li>Dubai based or willing to relocate or commute from within the UAE.
</li></ul><p></p><p>WHY SHOULD YOU APPLY?</p><br>
<p><br>
Year upon year we are recognized as one of the tops 'Great Place to Work' employers, both globally and locally. And when you meet us, you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.</p>
<p></p><p>We look forward to receiving your application!</p>
</div></div><div><div><p><b>APPLY NOW</b></p>
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Technical Support Engineer (Emiratised Role)

Luxe Getaways Holiday Homes LLC

<p><strong>What’s the job?</strong></p><p>The Assistant IT Manager is responsible for supporting the operational IT initiatives across the</p><p>different business verticals in The Group Vintage including hospitality.</p><p>This role ensures smooth IT operations, system reliability, data security, and compliance while</p><p>delivering high-quality support to associates and guests. The role requires balancing corporate</p><p>IT governance with hotel operational needs, ensuring technology enhances both business</p><p>productivity and guest experience.</p><p><strong>Your day-to-day</strong></p><p><strong>IT Operations & Service Delivery</strong></p><p>▪ Ensure 24/7 availability of IT systems critical to hotel and office operations.</p><p>▪ Supervise the IT helpdesk and technical team for timely resolution of incidents and</p><p>requests.</p><p>▪ Implement best practices in incident, change, and problem management.</p><p>▪ Maintain updated IT documentation (SOPs, IT Sec, escalation charts, system diagrams).</p><p>▪ Manage IT ticketing system and generate performance reports for management.</p><p>▪ Maintain accurate and updated Master Inventory Record for both hotel and group office.</p><p><strong>Systems & Applications Management</strong></p><p>▪ Oversee hotel-specific applications including:</p><p>▪ PMS (Opera, SAAS and cloud platform solutions)</p><p>▪ POS systems (Micros, Symphony, etc.)</p><p>▪ Door Lock Systems, CCTV, IPTV, and PABX.</p><p>▪ Ensure smooth integration between hotel and corporate applications (ERP, HR, Finance).</p><p>▪ Coordinate upgrades, patch management, and licensing compliance.</p><p><strong>Network & Infrastructure</strong></p><p>▪ Manage WAN/LAN, Wi-Fi (guest and staff), firewalls, switches, and VPN access.</p><p>▪ Support server infrastructure – Windows servers, AD, Exchange/365, virtualization (HyperV).</p><p>▪ Monitor IT infrastructure performance and implement proactive maintenance.</p><p>▪ Ensure high-speed, secure internet connectivity for group office team, hotel admin staff</p><p>and guests.</p><p><strong>Cybersecurity & Compliance</strong></p><p>▪ Enforce IT security protocols, firewall rules, antivirus/endpoint policies.</p><p>▪ Conduct periodic vulnerability assessments and tests.</p><p>▪ Ensure compliance with data protection regulations (GDPR, PCI-DSS, local privacy laws).</p><p>▪ Implement access control, backup & disaster recovery strategies.</p><p>▪ Manage cybersecurity awareness training and systems application training for staff.</p><p>▪ Conducting regular PCI audits and Maintain Records.</p><p>Project Management</p><p>▪ Assist Group Head of IT in planning and execution of IT projects across both sites (cloud</p><p>migration, system/network upgrades, Wi-Fi rollouts, CCTV modernization).</p><p>▪ Coordinate with external vendors, consultants, and service providers.</p><p>▪ Track project progress, budgets, and report updates to management.</p><p>▪ Support group-wide digital transformation initiatives.</p><p><strong>Leadership & Staff Development</strong></p><p>▪ Supervise and mentor IT officers at both corporate and hotel sites.</p><p>▪ Act as deputy to the Group head of IT during absence.</p><p>▪ Coordinate cross-functional IT support between departments (Sales, HR, F&B, Finance,</p><p>Front Office).</p><p>▪ Foster continuous learning by supporting IT staff training and certifications.</p><p>Guest & Staff Experience (Hotel-Specific)</p><p>▪ Ensure reliable guest internet/Wi-Fi with premium quality standards.</p><p>▪ Support guest-related IT issues (conference connectivity, IPTV, VoIP).</p><p>▪ Ensure hotel staff systems (check-in/check-out, POS, booking engines) operate without</p><p>disruption.</p><p>▪ Work closely with Front Office, Reservations, and F&B for smooth IT support.</p>

Glow Beauty On Demand

<br>Job Details<br>Location: UAE<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Core Duties<br> <br>* Lead the technical support team to ensure timely and accurate resolution of client issues.<br>* Monitor servers and systems, track problems, and maintain clear communication with stakeholders.<br>* Diagnose, troubleshoot, and resolve hardware, software, and network problems.<br>* Apply patches and fixes for minor issues, escalating unresolved cases as needed.<br>* Assist in planning, evaluating, and implementing new IT systems and platforms.<br>* Maintain security, integrity, and continuity controls for business systems.<br>* Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.<br>* Support end users via phone, email, chat, or in-person to resolve technical queries.<br>* Install, configure, and maintain computer hardware, operating systems, applications, and networks.<br>* Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.<br>* Maintain accurate IT asset records and generate timely reports.<br>* Provide 24x7 support availability for critical systems as required.<br> <br>Ideal Profile<br> <br>* Bachelor s degree in Computer Engineering, Computer Science, or Information Technology.<br>* ITIL certification required; CCNP or CCIE certification preferred.<br>* 5 6 years  experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.<br>* Strong skills in implementing and monitoring infrastructure projects.<br>* Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.<br>* Broad IT knowledge across heterogeneous technology environments.<br>* Skilled in analyzing data, problem-solving, and recommending effective solutions.<br>* Strong interpersonal, negotiation, and decision-making abilities.<br>* Ability to manage both internally and externally hosted technology platforms.<br>* Willingness to travel occasionally for training or project implementations.<br><br>

IT Support Engineer

Explore 10000+ Technical support manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 technical support manager jobs IN Dubai United Arab Emirates

Customer Technical Support Manager (CTS)

Assistant IT Manager

Technical Support Engineer (Remote - Dubai)

Technical Account Manager

Technical Support Engineer (Emiratised Role)

Assistant IT Manager

IT Support Engineer