technical support manager

ALFANAR ELECTRICAL SYSTEMS LLC

Job Description:We are seeking a motivated and skilled IT Technical Assistant to join our team. The ideal candidate will have experience in Microsoft client operating systems &amp; network troubleshooting. This role involves providing technical support to our staff and ensuring the smooth operation of our IT systems.Responsibilities:<ul><li>Provide technical support for Microsoft's latest client operating systems</li><li>Troubleshoot and resolve network issues, including connectivity problems and configuration errors.</li><li>Diagnose and repair printer issues, including hardware malfunctions and software conflicts.</li><li>Assist in the installation, configuration, and maintenance of hardware and software.</li><li>Respond to user requests for technical assistance via email, phone, and in person.</li><li>Maintain accurate records of repairs, maintenance, and support requests.</li><li>Conduct routine checks and monitor system performance.</li><li>Provide training and guidance to users on the use of IT systems and software.</li><li>Manage IT stock, including inventory tracking and procurement.</li><li>Ensure IT security best practices are followed.</li><li>Utilize IT ticketing systems to track and resolve issues, ensuring all tickets are completed within the approved Service Level Agreement (SLA) timeframes.</li><li>Stay up-to-date with the latest technology trends and developments.</li></ul>Requirements:<ul><li>Proven experience in technical support, specifically with Microsoft client operating systems.</li><li>Strong knowledge of network troubleshooting and printer maintenance.</li><li>Familiarity with IT ticketing systems and the ability to resolve tickets within SLA timeframes.</li><li>Knowledge of IT stock management.</li><li>Understanding of IT security best practices.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant Qualification: Diploma in IT or Engineering</li><li>Relevant Certifications: Microsoft Certified: Modern Desktop Administrator Associate, CCNA. CompTIA A+.</li></ul>Preferred Qualifications:<ul><li>Experience with remote support tools and ticketing systems.</li><li>Familiarity with IT security best practices.</li><li>Basic knowledge of server administration.</li></ul>Job Type: Full-timePay: From AED4,500.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>on the same field: 4 years (Required)</li></ul>

Technical Support Assistant

Transguard Workforce Solutions

<div>
 
 
 Transguard Workforce Solutions
 
 is the UAE&rsquo;s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.
 
 
 We are currently seeking a
 
 Technical Shop Support Officer
 
 one of our very well-known client, to be based in their Dubai office.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Ability to analyze and synthesize technical information to ensure cost-effective solutions.
 </li>
 <li>
 Proficiency in technical writing and documentation, including shop visit reports and engine release documents.
 </li>
 <li>
 Experience in manual revision reviews and Service Bulletin updates.
 </li>
 <li>
 Familiarity with maintenance planning, engine disassembly, inspection, assembly, and testing processes.
 </li>
 <li>
 Regulatory &amp; Compliance Knowledge
 </li>
 <li>
 Strong understanding of Maintenance Organization Exposition (MOE), Engineering Procedure Manuals (EPMs), and Standard Operating Procedures (SOPs).
 </li>
 <li>
 Experience in ensuring regulatory compliance with airworthiness requirements and OEM standards.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 3 years of industry experience, with at least 2 years in Technical Support or an equivalent role.
 </li>
 <li>
 Extensive knowledge of engine maintenance, workscoping, and job instruction authoring.
 </li>
 <li>
 Thorough understanding of OEM guidelines, Airworthiness regulations, and industry standards.
 </li>
 <li>
 Experience in reviewing, preparing, and approving workscopes, Service Bulletins, and Airworthiness Directives.
 </li>
 <li>
 Proficiency in Technical Documentation, including task card preparation and customization.
 </li>
 <li>
 Experience with ERP systems (IFS or similar) for task card management and shop floor planning.
 </li>
 <li>
 Strong troubleshooting skills and experience coordinating with OEMs for technical support.
 </li>
 <li>
 Knowledge of repair processes, tooling, and modification implementation.
 </li>
 <li>
 Bachelor&rsquo;s degree (or higher) in Aeronautical, Avionics, Mechanical, or Electrical Engineering.
 </li>
 <li>
 Aircraft Maintenance Engineering License with a minimum of 5 years of experience in relevant roles.
 </li>
 </ul>
 
 
</div>

Technical Shop Support Officer

Horizontrading

Head of Technical Support / Head of Technical Customer Service We are a Fintech, Global leader in financial technology Overview <ul><li>70+ clients in 25 countries</li><li>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li>Worldwide leader for electronic market making tech</li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul>We are currently looking for a Head of Technical Support / Head of Technical Customer Service in Bangkok to ensure customer success into deploying Horizon Software's solutions. The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li>Within the focus of Client support<ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li>Within the focus of implementation of new projects<ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Hikvision MEA

<div>
 
 
 
 About Us:
 
 
 
 
 At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 
 
 
 
 
 
 
 Be part of a team that is making a difference.
 
 
 
 <ol>
 <li>
 
 Leadership
 
 : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
 </li>
 <li>
 
 Culture
 
 : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
 </li>
 <li>
 
 Benefits
 
 : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
 </li>
 </ol>
 
 
 
 
 
 
 Your Role:
 
 
 
 
 As a Technical Support Engineer, you will have below key responsibilities.
 
 
 
 
 <ul>
 <li>
 Provide on-site operational support, resolving users' daily issues, responding to training and feature demonstration requests, conducting system inspections, generating inspection reports, and offering rectification suggestions.
 </li>
 <li>
 Support project delivery, including simple system deployments, debugging and troubleshooting for complex project field cameras, risk control, and ensuring the system meets user requirements.
 </li>
 <li>
 Assist in POC (Proof of Concept) activities, resolving issues during the POC process, understanding user needs, and ensuring optimal POC performance.
 </li>
 <li>
 Test new products, conduct team training sessions, and prepare product reports.
 </li>
 <li>
 Handle daily issues to ensure user satisfaction.
 </li>
 <li>
 Support marketing activities, including equipment installation and debugging
 </li>
 </ul>
 
 
 
 
 
 
 What We're Looking for:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or above in computer science, electronics, communications, or related fields, with fluency in English (listening, speaking, reading, and writing) as a working language.
 </li>
 <li>
 At least 3 years of experience as a delivery or operations engineer in the security industry, familiar with CCTV, access control systems, intercom systems, traffic, parking systems, or other security-related systems and products.
 </li>
 <li>
 Project management experience and SIRA certification are preferred.
 </li>
 <li>
 Basic knowledge of networking and operating systems.
 </li>
 <li>
 Strong learning ability and enthusiasm for new products and technologies.
 </li>
 <li>
 Excellent documentation skills, communication abilities, and a strong service mindset.
 </li>
 <li>
 Responsible, passionate, meticulous, detail-oriented, and hardworking.
 </li>
 <li>
 Possesses a valid driver&rsquo;s license.
 </li>
 </ul>
 
 
 
 
 
 
 Join us:
 
 
 
 
 If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 
</div>

Technical Support Engineer

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.
Job Description:
<ul><li>Installing and configuring computer hardware operating systems and applications;</li><li>
Monitoring and maintaining computer systems and networks;</li><li>
Agreeing timescales</li><li>
Checking computer equipment for electrical safety</li><li>
Maintaining records of software licences</li><li>
Managing stocks of equipment, consumables and other supplies.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Technical skills</li><li>
Organisational skills</li><li>
Interpersonal skills</li><li>
Should be fluent in English</li><li>
Capable of working well under pressure</li><li>
Enthusiasm to be continually learning</li></ul></div>

IT Support Executive

HSJB BUSINESS CONSULTING

Key Responsibilities<ul><li>Engage with prospective clients and convert inquiries/leads into active forex clients</li><li>Explain forex products, platforms, and processes clearly to clients</li><li>Handhold clients end-to-end, including account opening, KYC documentation, funding, and platform setup</li><li>Coordinate with internal teams (compliance, operations, trading support) to ensure smooth onboarding</li><li>Assist clients with basic platform navigation and trading-related queries (non-advisory)</li><li>Maintain regular follow-ups to ensure client activation and retention</li><li>Resolve client concerns promptly and ensure a high level of customer satisfaction</li><li>Maintain accurate client records and onboarding status</li><li>Ensure adherence to company policies and regulatory requirements</li><li>Support retention initiatives and upselling/cross-selling where applicable</li></ul>Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per month

Forex Support Manager

Al Khayyat Investments (AKI)

<div>
 
 
 JOB PURPOSE:
 
 
 
 GCL is looking to hire a Project Coordinator who will provide project-specific support to design and technical teams, ensuring smooth coordination of technical disciplines, staffing, and project deliverables. Supports the Project Manager in maintaining quality, schedule, and productivity across projects, while managing technical resources and documentation.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Provide front-line project support to design and technical teams.
 </li>
 <li>
 Review and approve technical staffing budgets, forecasts, and assignment schedules; ensure appropriate staffing levels.
 </li>
 <li>
 Coordinate architectural and technical discipline efforts, including subcontractor management.
 </li>
 <li>
 Monitor quality, progress, and productivity of technical disciplines and subcontractors.
 </li>
 <li>
 Review subcontractor/supplier material submittals and follow up on consultant approvals.
 </li>
 <li>
 Support recruitment, onboarding, performance evaluations, and development of technical staff.
 </li>
 <li>
 Ensure technical operations remain within authorized overhead budgets.
 </li>
 <li>
 Assist in resolving technical, staffing, or schedule issues in collaboration with the Project Manager.
 </li>
 <li>
 Perform additional responsibilities as assigned to support project objectives.
 </li>
 </ul>
 
 
 EXPERIENCE &amp; QUALIFICATION:
 
 
 <ul>
 <li>
 
 Minimum Qualification:
 
 Bachelor&rsquo;s degree in Architecture or equivalent; professional registration required.
 </li>
 <li>
 
 Minimum Experience:
 
 5+ years of related experience, including supervisory or managerial experience in technical/project coordination.
 </li>
 </ul>
 
 
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES:
 
 
 <ul>
 <li>
 
 Job Specific:
 
 </li>
 <li>
 Proficiency in Autodesk products including AutoCAD, Civil 3D, and Revit
 </li>
 <li>
 Strong understanding of architectural and technical discipline workflows
 </li>
 <li>
 Ability to manage project documentation and material submittals effectively
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Generic Skills:
 
 </li>
 <li>
 Excellent verbal and written communication skills with clients, management, and project personnel
 </li>
 <li>
 Strong analytical, organizational, and problem-solving abilities
 </li>
 <li>
 Leadership and team management skills, with the ability to mentor technical staff
 </li>
 </ul>
 
 
</div>

Project Coordinator

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