client support manager

customer care specialist Jobs in Abu Dhabi

customer care specialist

customer service specialist/ sr. sales Jobs in Abu Dhabi

customer service specialist/ sr. sales

customer support representative Jobs in Abu Dhabi

customer support representative

fstd support technical assistant-en Jobs in Abu Dhabi

fstd support technical assistant-en

technical support specialist

Adetive

About the Role: We are seeking a highly motivated Arabic-speaking IT Techno-Sales &amp; Support Specialist to join our team. The ideal candidate will bridge the gap between technology and business by providing expert guidance, technical support, and pre/post-sales assistance for our CRM and ERP software solutions.Key Responsibilities:<ul><li>Serve as the primary point of contact for Arabic-speaking clients regarding CRM/ERP solutions.</li><li>Conduct technical demonstrations and presentations to potential and existing clients.</li><li>Understand client business processes and recommend appropriate CRM/ERP solutions to meet their needs.</li><li>Provide technical support, including installation, configuration, troubleshooting, and updates of CRM/ERP systems.</li><li>Manage client requests, ensure prompt issue resolution, and maintain high customer satisfaction.</li><li>Collaborate with the development and implementation teams to ensure customization and integration requirements are met.</li><li>Assist in training clients and internal teams on CRM/ERP functionalities.</li><li>Prepare documentation, guides, and knowledge base articles in Arabic and English.</li><li>Monitor system performance and recommend improvements or upgrades to clients.</li><li>Support sales teams in proposal preparation, pricing, and contract discussions from a technical perspective.</li></ul>Requirements:<ul><li>Fluent in Arabic and proficient in English.</li><li>Proven experience in CRM/ERP software support and/or implementation.</li><li>Strong technical understanding of software solutions, databases, and integrations.</li><li>Excellent communication and presentation skills for both technical and non-technical audiences.</li><li>Ability to understand business processes and provide solution-oriented advice.</li><li>Familiarity with cloud platforms, SaaS solutions, and IT best practices.</li><li>Previous experience in techno-sales or pre-sales roles is a plus.</li><li>Strong problem-solving, analytical, and organizational skills.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Work with a dynamic, growing team.</li><li>Professional development opportunities.</li><li>Exposure to multiple CRM/ERP platforms and international clients.</li></ul>People with Own VISA or Sponsoured visa will be given priorityJob Types: Part-time, ContractPay: From AED8,000.00 per month

Arabic IT Techno-Sales & Support Specialist – CRM/ERP Solutions

Dream Wise Properties

Job Title: IT Support / IT Specialist (Minimum 2 Years Experience) Location: Abu Dhabi, UAE Employment Type: Full-Time Start Date: ASAPAbout Us: We are a growing real estate firm in Abu Dhabi looking for a skilled IT professional to manage and support our technology systems, ensuring smooth operations across our team and digital platforms.Key Responsibilities:<ul><li>Provide day-to-day IT support for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, servers, and networks.</li><li>Manage property management software, CRM systems, and other business applications.</li><li>Monitor IT systems and security to prevent downtime or data breaches.</li><li>Troubleshoot technical issues and provide timely solutions.</li><li>Maintain data backup, storage, and recovery processes.</li><li>Assist in implementing new IT solutions to improve workflow efficiency.</li><li>Provide user training and support for staff on IT systems and tools.</li></ul>Minimum Requirements:<ul><li>At least 2 years&rsquo; experience in IT support or IT administration, preferably in the real estate or property management sector.</li><li>Strong knowledge of Windows/MacOS environments, networking, and cloud-based solutions.</li><li>Familiarity with property management software, CRM systems, and office productivity tools.</li><li>Understanding of IT security best practices.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and handle multiple tasks in a fast-paced environment.</li><li>Based in Abu Dhabi or willing to relocate.</li></ul>Preferred (but not required):<ul><li>Experience with VoIP systems, CCTV, or smart office technology.</li><li>Knowledge of UAE IT regulations and cybersecurity standards.</li></ul>Job Types: Full-time, Contract

IT Support

Royal Class Travel and Tourism

Job Title: IT Specialist.Key Responsibilities:<ul><li>System Setup &amp; Configuration</li><li>Install and configure PCs, laptops, and software applications.</li><li>Set up printers, scanners, and other office devices.</li><li>Perform system updates, backups, and basic troubleshooting.</li><li>Phone &amp; Extension Management</li><li>Configure phone extensions and VoIP systems.</li><li>Maintain call logs and coordinate with service providers.</li><li>Troubleshoot phone and communication issues.</li><li>Email Management</li><li>Create and manage staff email accounts.</li><li>Handle password resets, access configurations, and storage management.</li><li>Ensure email compliance and proper usage.</li><li>Group Communication</li><li>Manage internal communication platforms like WhatsApp and Teams.</li><li>Update user access and ensure proper group usage.</li><li>Support internal team coordination.</li><li>Equipment &amp; Asset Management</li><li>Issue, track, and recover laptops, phones, and other IT equipment.</li><li>Maintain inventory logs and repair records.</li><li>CRM &amp; System Support</li><li>Provide access, training, and troubleshooting support for CRM systems.</li><li>Ensure proper use and confidentiality of organizational data.</li><li>Documentation &amp; Inventory</li><li>Maintain records of IT assets, software licenses, and logs.</li><li>Support onboarding and offboarding processes for staff.</li><li>Manage IT consumables.</li><li>Security &amp; Compliance</li><li>Enforce password policies, firewall settings, and antivirus protection.</li><li>Monitor system access and data security.</li><li>Ensure compliance with company and regulatory standards.</li><li>Network &amp; Internet</li><li>Maintain Wi-Fi and LAN connections.</li><li>Monitor network performance and troubleshoot connectivity issues.</li><li>Ensure secure and stable internet access across the organization.</li></ul>Skills &amp; Competencies:<ul><li>Strong technical knowledge of hardware, software, and networking.</li><li>Problem-solving and troubleshooting skills.</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Good communication skills for user support and coordination.</li><li>Awareness of cybersecurity and data protection practices.</li></ul>Experience &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (preferred).</li><li>Previous experience in IT support or systems administration.</li><li>Familiarity with CRM, VoIP systems, and office productivity tools.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Senior IT Specialist

Chinese Language Institute Middle East

We are seeking a qualified and dedicated IT Officer to oversee and maintain the organization&rsquo;s technological infrastructure. The ideal candidate will ensure efficient IT operations, provide professional technical support to staff, and contribute to system security, maintenance, and digital transformation initiatives.Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, software, and network devices.</li><li>Provide first-line technical support to resolve hardware, software, and connectivity issues.</li><li>Manage system updates, backups, and cybersecurity protocols.</li><li>Administer email servers, user accounts, and access permissions.</li><li>Monitor system performance and implement improvements where needed.</li><li>Ensure data protection, compliance, and secure information handling.</li><li>Coordinate with IT vendors and service providers for maintenance and upgrades.</li><li>Support the integration of digital tools, websites, and online learning platforms.</li><li>Assist in IT training sessions and documentation for staff.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related discipline.</li><li>Minimum 3 years of experience in IT support, system administration, or network management.</li><li>Strong understanding of Windows, Office 365, networking, and cloud environments.</li><li>Familiarity with website hosting, CMS, and cybersecurity principles.</li><li>Excellent troubleshooting, analytical, and problem-solving abilities.</li><li>Strong interpersonal and communication skills in English and Arabic.</li><li>Ability to manage multiple projects independently and meet deadlines.</li><li>Industry certifications such as CompTIA, Cisco (CCNA), or Microsoft (MCSA) are an advantage.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Officer: 3 years (Required)</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Officer: 3 years (Required)</li></ul>

IT Officer

al najah

IT Technicians operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality. Some of their main duties and responsibilities include:<ul><li>Serving as the first point of contact for IT support within the organisation</li><li>Installing, configuring and maintaining software and hardware components of computer and network systems</li><li>Diagnosing and troubleshooting software and hardware issues</li><li>Repairing and replacing damaged computer and network components</li><li>Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software</li><li>Supporting people whenever they encounter challenges with computers and network devices</li><li>Maintaining and updating technical documentation regularly</li><li>Testing new hardware and software before full-scale installation</li><li>Troubleshoot and identify systems problems</li><li>Identify necessary improvements to computer systems</li><li>Complete programming to implement new programs</li><li>Configure and test systems</li><li>Document work and create reports</li><li>Manage a team of other IT team members to complete projects</li><li>Develop software programs</li><li>Automate computer systems</li><li>Configure all technical systems within an organization</li><li>Respond to, and solve technical problems</li></ul>Job Type: Full-timePay: AED1,800.00 - AED2,500.00 per month

CCTV Technician

Cubic Defense

<div>
 
 
 Business Unit:
 
 
 
 
 Cubic Defense
 
 
 
 
 Company Details:
 
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 
 Job Details:
 
 
 
 
 
 Job Summary:
 
 
 
 The Cubic Abu Dhabi Branch Office will lead the Contractor Logistics Support (CLS) element of the provision of two simulation training centers in the United Arab Emirates. The Simulation Support Team (SST) will consist of one Team Leader/System Manager, one Deputy Team Leader/System Manager and two Simulation Technicians. The team will support the two centers as directed by the team leader. The Team will support two centers which are both located in Abu Dhabi, United Arab Emirates.
 
 
 
 
 Essential Job Duties And Responsibilities
 
 :
 
 
 
 <ul>
 <li>
 Conduct unit-level on-site and off-site repair (when the system is deployed to alternative locations), replacement, and fault-finding.
 </li>
 <li>
 Plan and deliver a maintenance program.
 </li>
 <li>
 Control the back loading of items that need to be replaced, upgraded, repaired, or disposed of.
 </li>
 <li>
 Control and manage the in-country spares.
 </li>
 <li>
 Control and manage the ordering of spares with approval from Site leader.
 </li>
 <li>
 Provide technical support and maintenance of simulation systems during exercises and courses.
 </li>
 <li>
 Control and deliver the establishment and pack-up of fixed location and deployable facilities as directed.
 </li>
 <li>
 Control and deliver preventative maintenance for assets as directed.
 </li>
 <li>
 Conduct system stocktaking and audits as directed.
 </li>
 <li>
 Conduct maintainer level function checking of equipment assigned for use on training exercises.
 </li>
 <li>
 Conduct routine maintenance of equipment.
 </li>
 <li>
 Raise inspection reports for damaged equipment for further review.
 </li>
 <li>
 Help maintain the cleanliness of the equipment, training facilities and workstations used for exercise support.
 </li>
 <li>
 Front-line support for issue and receipt process for equipment.
 </li>
 <li>
 Support the Emiratization Program.
 </li>
 <li>
 Support the development of an information library.
 </li>
 <li>
 Develop technical and maintenance materials setting out the inspection and maintenance regimes developed in support of the facility.
 </li>
 <li>
 Develop technical documents to support routine activity.
 </li>
 <li>
 In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required by them.
 
 
 </li>
 </ul>
 
 
 General Duties And Responsibilities
 
 :
 
 
 
 <ul>
 <li>
 Comply with Cubic&rsquo;s values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environment policies and procedures.
 </li>
 <li>
 Comply with security in accordance with established policies and procedures of the organizations that will be supported.
 </li>
 <li>
 Comply with Cubic&rsquo;s Quality Management System.
 </li>
 <li>
 Comply with Cubic Human Resources Procedures
 </li>
 <li>
 Support the System Managers as requested.
 </li>
 <li>
 Other duties as requested.
 
 
 </li>
 </ul>
 
 
 Skills/Experience/Knowledge
 
 
 
 
 
 Minimum Job Requirements:
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Experience operating in a small team environment.
 </li>
 <li>
 Experience in maintaining software and hardware.
 </li>
 <li>
 Driving License.
 </li>
 <li>
 Ability to troubleshoot and diagnose technical issues.
 
 
 </li>
 </ul>
 
 Desirable:
 
 
 
 <ul>
 <li>
 Experience of living and working in the Middle East
 </li>
 <li>
 Prior military experience.
 </li>
 <li>
 Experience in Joint Fires and/or ISTAR.
 </li>
 <li>
 Expertise in simulation systems and software.
 </li>
 <li>
 Experience in maintenance or logistics.
 </li>
 <li>
 Experience in a similar role
 
 
 </li>
 </ul>
 
 Essential:
 
 
 
 
 Education and qualifications
 
 
 
 <ul>
 <li>
 Technical Training
 
 
 </li>
 </ul>
 
 Desirable:
 
 
 
 <ul>
 <li>
 Military Technical Qualification.
 
 
 </li>
 </ul>
 
 Personal Qualities
 
 
 
 <ul>
 <li>
 Individual must have ability to adapt to a remote and/or foreign environment with associated skills in diplomacy and cultural awareness.
 </li>
 <li>
 Diligent, with attention to detail and high levels of integrity and discipline.
 </li>
 <li>
 Good inter-personal skills with the ability to communicate in an efficient and flexible manner.
 </li>
 <li>
 Ability to work as part of a team towards individual and shared goals.
 </li>
 <li>
 Ability to work with foreign and military personnel.
 </li>
 <li>
 Self-motivated with the ability to work unsupervised using your own initiative and under pressure.
 </li>
 <li>
 Willingness to travel as needed to deliver company objectives as may reasonably be required.
 
 
 </li>
 </ul>
 In addition to this, United States Export Trade Compliance regulations are applicable and as such, candidate nationality may be a factor in determining your suitability for this role.
 
 
 
 
 Worker Type:
 
 
 
 
 Employee
</div>

Simulation System Technician

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to help desk inquiries promptly through various channels, including phone, email, and chat
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
 </li>
 <li>
 Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
 </li>
 <li>
 Assist in the deployment, configuration, and maintenance of IT equipment and software
 </li>
 <li>
 Guide and educate users on the effective use of relevant applications and systems
 </li>
 <li>
 Collaborate with other IT professionals to escalate and resolve complex technical problems
 </li>
 <li>
 Monitor the status of support tickets to provide timely updates to users
 </li>
 <li>
 Stay informed about new technologies and updates to better serve the organization
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
 </li>
 <li>
 Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
 </li>
 <li>
 Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
 </li>
 <li>
 Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
 </li>
 <li>
 Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
 </li>
 <li>
 User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
 </li>
 <li>
 Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
 </li>
 <li>
 complex problems with network connectivity or software functionality
 </li>
 <li>
 Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
 </li>
 <li>
 Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
 </li>
 <li>
 Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
 </li>
 <li>
 User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
 </li>
 <li>
 Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
 </li>
 <li>
 Background:
 </li>
 <li>
 Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 ON-SITE Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Help Desk

Explore 1961+ Technical support specialist in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.