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technical support specialist

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Technical Specialist &ndash; IT Asset &amp; Patch Management Engineer
Job Purpose: Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.
Qualification: Bachelor&rsquo;s degree with knowledge of IT
Certification: Mandatory knowledge of Microsoft products and ITIL Processes
Experience: 2-3 Years
Responsibilities:
<ul><li>Conduct regular audits to accurately track and document all IT assets.
</li><li>Maintain a comprehensive asset database, including hardware, software, and peripherals.
</li><li>Update asset information as needed, such as changes in ownership or status.
</li><li>Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.
</li><li>Provide technical guidance to users on the use of new assets.
</li><li>Manage the retirement process for obsolete or end-of-life IT assets.
</li><li>Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
</li><li>Develop and implement a workstation patch management strategy.
</li><li>Coordinate the deployment of critical patches and updates.
</li><li>Test patches in a controlled environment before deployment to minimize risks.
</li><li>Monitor patch deployment status and address any issues.
</li><li>Develop and implement asset management policies and procedures.
</li><li>Ensure compliance with internal and external regulations related to asset management.
</li><li>Manage relationships with vendors for hardware and software purchases.
</li><li>Co-ordinate/follow-up with supplier and ensure timely delivery of assets.
</li><li>Generate regular reports on asset utilization, compliance, and costs.
</li><li>Assist with internal and external audits related to IT assets.
</li></ul>Mandatory:<ul><li>
ITIL certification (Foundation level or higher).
</li><li>Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
</li><li>Experience with Active Directory, Exchange, and Office 365.
</li><li>The Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
</li><li>The role may involve working outside of regular business hours to support critical systems.
</li><li>A strong commitment to continuous learning and professional development is essential.
</li><li>Ability to explain technical concepts in a clear and understandable manner to non-technical users.
</li><li>Effective listening skills to accurately understand user problems and concerns.
</li><li>Patience and empathy to deal with frustrated or anxious users.
</li><li>Ability to build rapport and trust with end-users.
</li><li>Ability to work effectively as part of a team, collaborating with other IT professionals.
</li><li>Willingness to share knowledge and assist colleagues.
</li><li>Ability to adapt to changing priorities and work environments.
</li><li>Openness to learning new technologies and processes</li></ul></div></div>

Technical Specialist – IT Asset & Patch Management Engineer

Abbott

<div>About Abbott<div>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<ul><li>
Career development with an international company where you can grow the career you dream of .</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
Technical Service Specialist
This position works out of our UAE location in the Abbott Core Labs division
About Diagnostics Division
We&rsquo;re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott&rsquo;s diagnostics instruments, providing lab results for millions of people.
What You'll Do
Primarily responsible for performing installation, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area. Is anxious to find solutions to minor reagent problems. 
Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region
Products/Strategy planning responsibilities:
Should have knowledge of Bio Medical Instruments and their functionality, be able to demonstrate all operational capabilities of the instruments.
Sales activity responsibilities:
Responsible for achieving Service Sales Target as assigned.
Projects implementation responsibilities:<ul><li>
Always represents Abbott in a professional manner to develop and preserve a favorable customer relationship and achieve customer satisfaction.</li><li>
Supports colleagues within department and cross-functionally once needed and ensure success by consultation, coaching and counseling once needed.</li><li>
Performs emergency repair and preventative maintenance at customer site.</li><li>
Performs modification and engineering updates at customer site.</li><li>
Give customers instructions on how to change instrument parts, on how to apply the instrument-related software.</li><li>
Prioritize service calls within assigned areas.</li><li>
Prepare detailed documentation for each service call. Sells service agreement &amp; renewal.</li><li>
Troubleshoot problems are associated with the instrument, operator and any application.</li><li>
Identifies situations creating customer dissatisfaction and implements corrective action to resolve</li></ul><ul><li>
Implements major product upgrades relative to their assigned product group</li><li>
Work as technical coordinator and advisor for specific product group</li><li>
Monitor the Spare parts usage and inventory for his product and as per Abbott standard.</li><li>
Create ideas and action plan to improve the Service department and customer satisfaction.</li><li>
Act proactively and self-driven by utilizing Active Sense Technology tools to ensure productivity and drive efficiency in labor and Spare Parts utilization.</li><li>
Ensures that all activities are performed in compliance with quality system requirements.</li></ul>
General Responsibility:
To comply with company policies and procedures and maintain quality ethics goals.
Accountability:
Impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users, including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.
Know the Business:
Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends.
Drive for Results:
Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge.
Innovation:
Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.
Teamwork:
Create a Positive Teamwork environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals.
Required Qualifications:<div>
Bachelor&rsquo;s Degree of Bio-medical engineering. 
<ul><li>5-10 years of experience in related field (Abbott Instruments Experience is an advantage)</li></ul></div>
Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge. and or a proven track record in a similar position, supported by management and customer references.
Successful engagement with customers, specifically key stakeholders and lab staff.
Strong experience and process skills of business functions service delivery.
Strong communication skills.
Coaching and training skills.
Strong experience in use of analytical tools and software
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div></div>

Technical Service Specialist

Wasael Property Management

<div>
 
 Job Purpose
 
 
 
 The IT Support Officer is an entry-level role aimed at developing UAE Nationals by providing hands-on experience in core IT support and technical operations. The role supports daily technology needs across the organization, ensuring smooth system functionality, timely issue resolution, and reliable user support while building foundational technical and professional skills for long-term growth within the IT department.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-level technical support to end users for hardware, software, and basic network-related issues.
 </li>
 <li>
 Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Log and track IT support requests through the helpdesk system and ensure timely resolution or escalation.
 </li>
 <li>
 Support user account setup, password resets, and system access management under supervision.
 </li>
 <li>
 Assist with routine system checks, updates, backups, and basic cybersecurity practices.
 </li>
 <li>
 Maintain accurate records of IT assets, licenses, and equipment inventory.
 </li>
 <li>
 Coordinate with vendors and service providers for technical support and equipment maintenance when required.
 </li>
 <li>
 Support onboarding and offboarding processes including IT setup and system access.
 </li>
 <li>
 Ensure compliance with IT policies, procedures, and information security standards.
 </li>
 <li>
 Provide administrative and operational support to the IT team as assigned by the Direct Manager.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Education: High School Diploma (Diploma/Bachelor&rsquo;s in Information Technology, Computer Science, or related field preferred)
 </li>
 <li>
 Experience: 0&ndash;2 years of IT support, helpdesk, or technical administrative experience; fresh graduates welcome
 </li>
 <li>
 Nationality: UAE National only
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Basic understanding of computer hardware, software, and operating systems
 </li>
 <li>
 Strong problem-solving and troubleshooting skills
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Proficiency in Microsoft Office and basic IT tools
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 Ability to prioritize tasks and meet deadlines
 </li>
 <li>
 High ethical standards and confidentiality awareness
 </li>
 <li>
 Ability to work collaboratively in a team environment
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Timely resolution of IT support tickets and user requests
 </li>
 <li>
 Accuracy of IT asset records and system documentation
 </li>
 <li>
 User satisfaction with IT support services
 </li>
 <li>
 Compliance with IT policies and security procedures
 </li>
 <li>
 Successful completion of assigned IT training and certifications
 </li>
 </ul>
</div>

IT Support Officer - UAEN

PIVOT ELECTROMECHANICAL MAINTENANCE LLC

Job Summary:The Help Desk Operator for Electromechanical Maintenance acts as the first point of contact for all maintenance-related inquiries, work requests, and incident reports. This role supports technicians and engineers by coordinating maintenance activities, tracking work orders, and ensuring timely communication between departments. The operator is responsible for efficiently logging, dispatching, and monitoring service requests related to electrical and mechanical systems, machinery, and building infrastructure.Key Responsibilities:<ul><li>Receive, log, and prioritize incoming maintenance requests (phone, email, system-based).</li><li>Assign work orders to appropriate electromechanical technicians based on urgency and availability.</li><li>Monitor the progress of work orders and provide updates to requesters.</li><li>Maintain accurate records in the Computerized Maintenance Management System (CMMS).</li><li>Coordinate with maintenance teams to ensure timely preventive and corrective maintenance.</li><li>Provide technical support by referencing manuals or past service records where applicable.</li><li>Escalate complex or critical issues to the appropriate engineering or supervisory staff.</li><li>Track inventory and notify procurement of required spare parts and materials.</li><li>Assist in generating daily, weekly, and monthly maintenance activity reports.</li><li>Support compliance with safety regulations and maintenance procedures.</li></ul>Requirements:Education &amp; Experience:<ul><li>High school diploma or equivalent required; technical diploma or coursework in electromechanics is a plus.</li><li>1&ndash;3 years of experience in a maintenance help desk, dispatch, or technical support role.</li><li>Familiarity with electromechanical systems, such as HVAC, pumps, motors, PLCs, and building systems.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and customer service skills.</li><li>Proficient in Microsoft Office and CMMS (e.g., SAP PM, Maximo, eMaint).</li><li>Basic understanding of mechanical and electrical terminology and systems.</li><li>Ability to work under pressure and manage multiple requests simultaneously.</li><li>Excellent organizational and time-management abilities.</li></ul>Preferred Qualifications:<ul><li>Experience in an industrial, manufacturing, or facilities maintenance environment.</li><li>Knowledge of maintenance workflows and KPIs (e.g., MTTR, MTBF).</li><li>Certification in maintenance management or technical support (e.g., CMRP, ITIL) is an asset.</li></ul>Job Type: Temporary Contract length: 1 monthPay: AED1,500.00 - AED2,000.00 per month

Helpdesk Operator

Electro Mechanical Co LLC

Medium Voltage Sales &amp; Marketing SpecialistLocation: Abu Dhabi, UAE Job Type: Full-time Industry: Electrical/Manufacturing/EnergyJob SummaryWe are seeking a highly motivated and technical Medium Voltage (MV) Sales &amp; Marketing Specialist to drive market demand and increase sales revenue for our MV switchgear, transformers, and distribution solutions. This hybrid role bridges technical expertise with commercial strategy, targeting EPCs, utilities, and industrial customers..Key Responsibilities<ul><li>Target Acquisition: Identify, pursue, and secure new business opportunities in O&amp;G, utility, and infrastructure sectors.</li><li>Relationship Management: Build and maintain strong relationships with key decision-makers, including Consultants, EPCs (Engineering, Procurement, and Construction companies), and electrical contractors.</li><li>Technical Sales: Proactively generate demand for MV solutions through direct technical calls, presentations, and consultations.</li><li>Tendering &amp; Bidding: Coordinate with proposal teams to prepare, submit, and negotiate complex technical and commercial offers, ensuring profitability.</li><li>Market Analysis: Conduct market research to identify customer trends, competitive offerings, and pricing strategies in the MV segment.</li><li>Go-to-Market Strategy: Define and deploy launch plans for new MV products, including training for internal sales teams and distributors.</li><li>Event Management: Represent the company at trade shows, conferences, and seminars to enhance brand visibility.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Electrical Engineering or similar technical field.</li><li>Experience: 6+ years of experience in sales, business development, or product marketing within the electrical switchgear industry.</li><li>Technical Knowledge: Proven knowledge of MV switchgear, protection systems, and distribution automation.</li><li>Commercial Acumen: Strong negotiation skills and experience working with EPCs and end-users.</li><li>Skills: Excellent communication, presentation, and CRM management skills.</li><li>Travel: Willingness to travel frequently for customer site visits and account support.</li></ul>Job Type: Full-timeWork Location: In person

Medium Voltage Sales & Marketing Specialist

Penspen

<div><div>We are seeking a highly experienced Specialist Piping Engineer with extensive experience in upstream projects. The role will be office-based and involves leading piping engineering activities, ensuring design integrity, compliance with standards, and supporting project execution.
<div></div>
Key Responsibilities
<ul><li>Lead and oversee piping engineering design for upstream oil &amp; gas projects</li>
<li>Review and approve piping layouts, isometrics, and stress analysis</li>
<li>Ensure compliance with ADNOC standards, international codes, and project specifications</li>
<li>Coordinate with multidisciplinary teams (process, mechanical, civil, instrumentation)</li>
<li>Provide technical guidance and mentorship to junior engineers</li>
<li>Support project execution, procurement, and construction phases</li>
<li>Review vendor documents and manage technical queries (TQs)</li>
<li>Participate in design reviews, HAZOP, and model reviews</li>
</ul><div></div>Requirements
<ul><li>Bachelor&rsquo;s degree in mechanical engineering or related field</li>
<li>Minimum 18+ years of experience in oil &amp; gas, with strong upstream exposure</li>
<li>Proven experience working on ADNOC projects</li>
<li>Strong knowledge of piping design, materials, and stress analysis</li>
<li>Familiarity with international codes (ASME, API, etc.)</li>
<li>Experience with engineering software/tools (e.g., CAESAR II, PDMS/E3D)</li>
<li>Excellent communication and coordination skills</li></ul> 


If interested Please click to the link below 
https://careers.penspen.com/vacancy/specialist-piping-608280.html 

#LI-SANDHYA</div></div>

Specialist, Piping

<div>
 
 Job Summary
 
 
 
 We are seeking an experienced Electrical Engineer with over 18 years of experience, including significant exposure to ADNOC upstream projects. The role is primarily office-based, focusing on engineering design, review, and coordination activities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform electrical engineering design, calculations, and technical evaluations
 </li>
 <li>
 Review and approve electrical drawings, specifications, and documents
 </li>
 <li>
 Ensure compliance with ADNOC standards and international codes
 </li>
 <li>
 Coordinate with multidisciplinary teams (mechanical, instrumentation, process)
 </li>
 <li>
 Provide technical support during project execution and procurement
 </li>
 <li>
 Review vendor documents and ensure alignment with project requirements
 </li>
 <li>
 Participate in design reviews, HAZOP, and technical meetings
 </li>
 <li>
 Support project planning, scheduling, and reporting activities
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering
 </li>
 <li>
 Minimum 18+ years of experience in oil &amp; gas industry
 </li>
 <li>
 Strong experience in ADNOC projects (mandatory)
 </li>
 <li>
 Proven experience in upstream projects
 </li>
 <li>
 Strong knowledge of international standards (IEC, IEEE, etc.)
 </li>
 <li>
 Good communication and coordination skills
 </li>
 <li>
 Proficiency in engineering software and MS Office
 
 
 </li>
 </ul>
 If interested, please click to the link below
 
 
 https://careers.penspen.com/vacancy/specialist-electrical-608274.html
 
 
</div>

Specialist, Electrical

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