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technical support technician

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an IT Support Technician who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes.
 
 
 Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 We are seeking a proactive and hands-on IT Support Technician to ensure the smooth and efficient operation of our IT infrastructure across multiple retail store and warehouse locations.
 
 
 This role requires a self-starter with strong technical skills, excellent problem-solving abilities, and a commitment to minimizing downtime.
 
 
 The ideal candidate will be responsible for providing technical support, managing IT assets, and maintaining the IT operations of our warehouse facilities.
 
 
 A valid UAE driving license is essential for this position.
 
 
 
 
 <ul>
 <li>
 Provide hands-on technical support for end-users across all locations, addressing hardware, software, and network issues promptly and effectively.
 </li>
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 Manage and maintain Active Directory, including user account creation, modification, and deletion, group policy management, and security administration.
 </li>
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 Administer and troubleshoot mobile devices and applications using Intune and other Mobile Device Management (MDM) solutions.
 </li>
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 Configure, deploy, and maintain Cisco Meraki network devices, including routers, switches, and wireless access points.
 </li>
 <li>
 Troubleshoot and resolve issues related to systems (desktops, laptops, servers), printers, and handheld devices (PDAs).
 </li>
 <li>
 Utilize ITSM tools such as Jira and Snipe-IT to manage support tickets, track IT assets, and maintain accurate inventory records.
 </li>
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 Ensure accurate and up-to-date tracking of all IT inventory, including hardware, software licenses, and peripherals.
 </li>
 <li>
 Manage and oversee the IT operations of our warehouse facilities, ensuring reliable connectivity and functionality of all IT systems.
 </li>
 <li>
 Proactively identify and resolve potential IT issues to ensure minimal downtime across all locations.
 </li>
 <li>
 Document troubleshooting steps, solutions, and IT procedures.
 </li>
 <li>
 Collaborate with other IT team members and vendors as needed.
 </li>
 <li>
 Adhere to company IT policies and security standards.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 
 
 
 <ul>
 <li>
 Proven hands-on experience with Active Directory administration and troubleshooting.
 </li>
 <li>
 Demonstrable experience in managing and supporting devices using Intune and other MDM platforms.
 </li>
 <li>
 Practical experience with the setup, configuration, and maintenance of Cisco Meraki network infrastructure.
 </li>
 <li>
 Hands-on experience troubleshooting a wide range of IT issues, including systems (Windows and macOS), printers, and PDA devices.
 </li>
 <li>
 Familiarity with and practical experience using ITSM tools like Jira and Snipe-IT.
 </li>
 <li>
 Strong understanding of IT inventory management principles and best practices.
 </li>
 <li>
 Experience managing IT operations within a warehouse or similar environment is highly desirable.
 </li>
 <li>
 Excellent problem-solving, analytical, and communication skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong 1 customer service orientation with a proactive approach to issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

IT Support Technician

<div>Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
What you'll be doing:
Responsible for executing maintenance, repair, installation, and troubleshooting tasks related to the operational equipment and systems within the facility. This role ensures that all technical activities are carried out in compliance with company standards, health and safety regulations, and scheduled timelines to avoid disruptions in daily operations. To work under the supervision of senior technical staff or supervisors and contributes directly to maintaining the operational readiness of mechanical, electrical, or automated systems, depending on the area of assignment.<ul><li>
Perform routine maintenance and equipment repairs</li><li>
Identify and troubleshoot technical faults</li><li>
Maintain accurate maintenance logs</li><li>
Support installation and upgrades of systems/equipment</li><li>
Follow safety and compliance guidelines</li><li>
Collaborate with supervisors on technical solutions</li><li>
Assist in emergency breakdowns or incident response</li></ul>
What we need:<ul><li>
Minimum 2 years of prior experience in a technical maintenance or a repairs role.</li><li>
Experience with Equipment diagnostics and repair; Technical troubleshooting; Preventive maintenance; Reading schematics/manual; Tool handling and safety compliance; Reporting and documentation</li></ul></div>

Technician

Onetech IT Solutions

Job Summary:The IT Support Specialist will provide technical assistance and support for our clients' technology needs. The ideal candidate will have strong troubleshooting skills, a customer-oriented attitude, and the ability to resolve technical issues promptly. As an IT Support Specialist at Onetech, you&rsquo;ll be responsible for managing user support requests, maintaining IT infrastructure, and ensuring seamless IT operations.Key Responsibilities:<ul><li>Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment.</li><li>Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises.</li><li>Assist clients via phone, email, and remote access, ensuring timely and professional communication.</li><li>Carry out structured cabling work, including installation and management of Ethernet cables, patch panels, and switches.</li><li>Troubleshoot system errors, perform diagnostics, and ensure swift resolutions for any technical issues.</li><li>Set up and configure network devices such as routers, firewalls, and wireless access points at client sites</li><li>Troubleshoot network connectivity issues and ensure all systems are running efficiently.</li><li>Support IT security initiatives, monitoring systems, and performing regular updates and maintenance.</li><li>Assist with security updates, backups, and data recovery at client locations</li><li>Document technical procedures and configurations for each client engagement</li><li>Provide training and guidance to client staff on basic troubleshooting and system usage</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1-2 years of experience in IT support, including field-based work and cabling</li><li>Strong understanding of Windows and Mac operating systems, and IT management tools</li><li>Hands-on experience with network protocols (TCP/IP, DNS, DHCP) and basic network configuration</li><li>Experience in structured cabling, network installation, and cable management tools.</li><li>Familiarity with cloud platforms (AWS, Azure) is an advantage</li></ul>Skills and Competencies:<ul><li>Strong troubleshooting and problem-solving skills</li><li>Ability to work independently at client sites with minimal supervision</li><li>Excellent communication and customer service skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple on-site tasks and prioritize effectively</li></ul>Job Types: Full-time, Permanent, FresherPay: AED2,000.00 - AED3,000.00 per month

IT Support

Gharieni Middle East FZ LLC

Location: United Arab Emirates Company: Gharieni Middle East Wellness Medical Equipment Trading L.L.CAbout the RoleWe are looking to hire two skilled and motivated Service Technicians to join our growing team in the UAE. The ideal candidates will play a key role in supporting our international and local clients by handling technical inquiries, performing remote diagnostics, and executing on-site installations and service work across the UAE.This role combines technical expertise, client communication, and hands-on fieldwork.Key ResponsibilitiesClient Support &amp; Remote Service<ul><li>Respond to client inquiries received through the service email in a professional and timely manner</li><li>Conduct online troubleshooting sessions and remote diagnostics with international clients</li><li>Perform virtual inspections and guide clients through technical procedures</li><li>Document service cases and maintain accurate service records</li></ul>Field Service &amp; Installations (UAE)<ul><li>Perform on-site servicing, maintenance, and repairs of equipment</li><li>Install and commission new equipment at client locations</li><li>Conduct system testing and ensure proper functionality after installation</li><li>Provide basic user training to clients when required</li></ul>Coordination &amp; Reporting<ul><li>Coordinate with internal departments regarding spare parts and technical updates</li><li>Prepare service reports after each visit or online intervention</li><li>Ensure high customer satisfaction through professional communication and problem-solving</li></ul>Requirements<ul><li>Strong technical background (electrical, electronic, or electro-mechanical preferred)</li><li>Previous experience in technical service, field service, or maintenance roles</li><li>Excellent English communication skills (spoken and written) &ndash; mandatory</li><li>Comfortable conducting online meetings and remote troubleshooting sessions</li><li>Willingness to travel within the UAE</li><li>Strong problem-solving skills and ability to work independently</li><li>Valid UAE driving license &ndash; mandatory</li><li>Own car is a strong advantage</li></ul>Preferred Qualifications<ul><li>Experience with wellness, medical, or spa equipment (advantage)</li><li>Familiarity with technical documentation and service reporting systems</li><li>Customer-focused mindset with professional attitude</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work with an international client base</li><li>Professional growth in a specialized technical field</li><li>Supportive and dynamic working environment</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

Field and Remote Service Technician – International Support & UAE Operations

ENOC

<div>
 
 
 Job Purpose
 
 
 
 Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.
 
 
 Responsible for assisting in the design, delivery, and improvement of applications and systems.
 
 
 
 
 
 
 Principal Accountabilities
 
 
 <ul>
 <li>
 Should be able to work independently as well as in team.
 </li>
 <li>
 Must possess good analytical and problem-solving skills.
 </li>
 <li>
 Should possess ability to explain technical matters in non-technical terms to customers
 </li>
 <li>
 Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas
 </li>
 <li>
 Documents and maintain Knowledge database to share experience and knowledge with team members to enhance efficiency and reduce single person dependence
 </li>
 <li>
 Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner
 </li>
 <li>
 Analyses business needs and conceptualizes solutions to meet and exceed customer expectations
 </li>
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 Available 24x7 to respond for business or IT operation team calls and attend on site.
 </li>
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 Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.
 </li>
 <li>
 To provide 2nd level application support
 </li>
 <li>
 To maintain a high degree of customer service for all support queries and adhere to service
 </li>
 <li>
 To restore the normal service operation as quickly as possible
 </li>
 <li>
 To take ownership of assigned incidents and provide a resolution within the agreed service levels
 </li>
 <li>
 To update the customer via the service desk team on the progress of the call &bull; Maintain a log of any software problems detected and inform the delivery team
 </li>
 <li>
 Support users in the use of business applications by providing necessary training and advice
 </li>
 <li>
 To escalate calls hierarchically/functionally if the call cannot be resolved within the agreed service levels. Coordinates with Product principle to resolve reported incidents.
 </li>
 <li>
 Identifies issues, tracks, reports and resolves them in a timely manner
 </li>
 <li>
 Identifies and documents system deficiencies and recommends solutions
 </li>
 <li>
 Identifies patches to be applied to resolve incidents and coordinates with Infrastructure, application support team and users to apply the patch
 </li>
 <li>
 Have a strong grasp of both Operational Technology (OT) and Information Technology (IT), with hands-on experience supporting OT systems and applications from major OEMs such as Honeywell, ABB, Emerson, Yokogawa, Siemens, and Rockwell Automation.
 </li>
 <li>
 Familiarity with systems like Terminal Automation Systems (TAS), Automatic Tank Gauging (ATG), and production planning tools, particularly in oil terminal or similar process plant environments.
 </li>
 <li>
 A working knowledge of OT cybersecurity is preferred, including exposure to network monitoring, endpoint protection, patch and backup management, and log monitoring.
 </li>
 <li>
 Be able to manage OT DMZ setups and middleware for IT and OT integration, supporting data exchange with ERP and other applications.
 </li>
 <li>
 Experience in providing Level 2 support for IT and OT applications, while meeting defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), is also required.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 
 &bull; Degree: Minimum Bachelor&rsquo;s degree in Computer Science, Engineering or equivalent
 
 
 &bull; Preferable professional certifications: Certification in products like MCSD etc
 
 
 
 Experience
 
 
 
 &bull; 2 - 5 years of experience in Information Technology.
 
 
 &bull; Working experience in multiple industries (e.g. Oil &amp; Gas, Energy, Utilities, Retail, Government&hellip;) is preferable.
 
 
 &bull; Working experience of system development lifecycle methods and standards with hands on experience in various methods: (e.g. waterfall, iterative, agile, V Model&hellip;)
 
 
 &bull; Excellent knowledge in SCADA systems and operational technologies.
 
 
 
</div>

Vertical Solutions Support - Operation Technology (OT)

GULF-TECH AUTOMATION

<div>
 
 
 Company Description
 
 
 
 GULF TECH AUTOMATION, headquartered in Dubai, UAE, is a leading provider of advanced automation and motor control solutions, serving industries such as oil and gas, power, water, and manufacturing. With over 20 years of experience, the company is a certified partner of renowned brands like YASKAWA and MOTORTRONICS, offering a diverse portfolio of products including programmable logic controllers, human-machine interfaces, and variable frequency drives. Their services encompass system design, engineering, installation, commissioning, maintenance, and consultancy, customized to meet the specific needs of clients.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Dubai for a Service Technician - Engineering Services. The Service Technician will be responsible for conducting maintenance and repair tasks, troubleshooting technical issues, and providing field service support to clients. The role includes ensuring systems are operating efficiently, addressing customer concerns, and maintaining equipment to reduce downtime. The technician will also participate in system installations, commissioning, and on-site customer support as needed.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Hands On Experience in Commissioning, Trouble Shooting, Maintenance, Repair of PLCs, Motor Starters, Drives, HMIs, SCADA, LV Panels and its Switchgear.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong Field Service skills, with the ability to identify and resolve technical issues efficiently remotely or on-site.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Exceptional Customer Service skills to effectively communicate and maintain client satisfaction.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proficient knowledge and experience in industrial automation, control systems, and related products.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to read and interpret technical drawings and schematics, as well as proficiency in using diagnostic tools.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Willingness to travel to customer locations as necessary and adapt to a dynamic work environment - UAE Driver's License is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Relevant technical diploma or degree in Engineering or related fields and prior experience in a similar role is preferred.
 </li>
 </ul>
 
 
 
</div>

Service Technician - Engineering Services

Baniyas Oasis Department Store

We are seeking a skilled and certified IT Technician with a valid SIRA card to manage, maintain, and troubleshoot IT infrastructure across our facilities in the UAE. The ideal candidate will have hands-on experience with networking, structured cabling, CCTV systems, internet services, and general IT support. The candidate must comply with UAE regulations and ensure all installations and maintenance meet safety and security standards.Key Responsibilities:<ul><li>Install, configure, and maintain computers, servers, network devices, and related IT hardware.</li><li>Manage and troubleshoot LAN/WAN networks, routers, switches, firewalls, and wireless systems.</li><li>Perform structured cabling installation for data, voice, and network systems.</li><li>Install, maintain, and monitor CCTV systems and access control systems.</li><li>Provide IT support to employees, including hardware/software troubleshooting.</li><li>Monitor internet connectivity and ensure network security and performance.</li><li>Perform regular preventive maintenance on IT and security systems.</li><li>Maintain accurate documentation of IT infrastructure, assets, and configurations.</li><li>Assist in planning and implementing new IT projects and upgrades.</li><li>Ensure compliance with SIRA regulations and UAE IT &amp; security standards.</li><li>Respond promptly to technical issues and provide efficient solutions.</li></ul>Requirements:<ul><li>Valid SIRA Card (UAE) &ndash; Mandatory</li><li>Proven experience as an IT Technician, Network Technician, or similar role.</li><li>Strong knowledge of LAN/WAN networks, switches, routers, and Wi-Fi systems.</li><li>Experience in structured cabling (Cat6, fiber optics) and patch panel management.</li><li>Hands-on experience with CCTV installation, maintenance, and troubleshooting.</li><li>Familiarity with server maintenance, computer hardware, and software troubleshooting.</li><li>Understanding of IT security best practices.</li><li>Ability to read technical diagrams and follow SOPs.</li><li>UAE driving license preferred.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li></ul>Preferred Skills:<ul><li>Experience with network monitoring tools and IT asset management.</li><li>Knowledge of VOIP systems and IP telephony.</li><li>Experience with access control systems and alarm integration.</li><li>Ability to provide technical support remotely and on-site.</li></ul>Job Type: Full-timePay: From AED1.00 per month

IT Technician (SIRA Card Holder) – UAE

Explore 4158+ Technical support technician in Dubai this February. Find roles across top companies and apply now to boost your career.