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it support engineer

technical support technician

Makin Technology Solutions

<p><b>Position Overview:</b></p><p>We are seeking a skilled IT Technician to provide exceptional on-site technical support to our clients. The ideal candidate will be responsible for troubleshooting and resolving hardware and software issues, installing and configuring IT equipment, and assisting clients with their technology needs in a professional and efficient manner.</p><p><b>Key Responsibilities:</b></p><ul><li><b>On-Site IT Support</b>: Deliver professional, on-site IT support to clients, addressing their technology challenges with a customer-centric approach.</li><li><b>Technical Troubleshooting</b>: Diagnose and resolve technical issues related to cash counting machines, passport scanners, ID printers, and associated peripherals, ensuring seamless operations for our clients.</li><li><b>Installation and Configuration</b>: Install, configure, and upgrade hardware and software to meet client requirements and enhance their technology experience.</li><li><b>Documentation</b>: Accurately document service requests and resolutions in a ticketing system to streamline support processes.</li><li><b>User Training</b>: Provide training to end-users on effective technology use, empowering them to utilize their tools efficiently.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience in IT support or a related role.</li><li>Strong problem-solving skills and a solid technical foundation.</li><li>Excellent communication skills, with the ability to convey technical concepts clearly to non-technical users.</li><li>A valid driver&rsquo;s license and willingness to travel to client locations as needed.</li></ul><p><b>Application Process:</b></p><p>If you are interested in this opportunity, please submit your resume and cover letter to jobs@makintech.com. We look forward to reviewing your application!</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have a valid bike driving license?</li><li>What is your current visa status?</li><li>Please specify your previous salary and your expected salary range for this position.</li></ul>

IT Technician – On-Site Support

Emirates

<div>
 <strong>
  Job Purpose
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  <br/>
 </strong>
 At Emirates, we believe in connecting the world, to and through our global hub in Dubai, and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry.
 <br/>
 <br/>
 As a Junior IT Support Technician, your role will be to install, maintain, repair and service various computer devices, BRS scan guns and BRS systems used within Emirates Group to maintain the performance levels of the business units.
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  In This Role, You Will
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 </strong>
 <ul>
  <li>
   Conduct site preparation to complete installation of computer devices and BRS equipment within set time frame.
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   Carry out site necessary infrastructure jobs to complete the desktop and telephone installations.
  </li>
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   Configure and deploy new RF BRS scan guns maintenance.
  </li>
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   Conduct the maintenance and servicing of the BRS equipment on a cyclic fashion followed by a workshop bench testing to improve the uptime of the equipment.
  </li>
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   Provide support to engineers and Sr. Technicians in respective teams (BRS, Desktops and server deployment, IT workshop) for installation of new equipments, repair and servicing of faulty equipments to rectify faults.
  </li>
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   Provide second level support on BRS PC scan servers and wired scan guns installed at the Airport.
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   Provide second level support on the new technology RF BRS scan guns and ultra-system.
  </li>
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   Carry out basic checks on reported faulty equipments to enable speedy replacement.
  </li>
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   Report faults noticed during periodic maintenance and replace equipment to provide necessary support.
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  </li>
 </ul>
 Qualification
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 <strong>
  To be considered for this role, you must meet the below requirements:
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 </strong>
 <ul>
  <li>
   3 years of experience in Information Technology with Data Cabling expertise
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  </li>
 </ul>
 <strong>
  You Will Have An Edge If You Have
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   Experience in desktop servicing, installation and cabling of LAN/WAN related network.
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   Knowledge of tools such as cable tester, crimping tools, multi meter
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  <li>
   Working knowledge of PCs and office tools i.e. MS word and Email User support
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   <br/>
  </li>
 </ul>
 At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
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 Salary &amp; benefits
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 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
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 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>


Junior IT Support Technician

HERE Technologies

<div>
 <strong>
  What's the role?
  <br/>
  <br/>
 </strong>
 Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE&rsquo;s products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.
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  Main Responsibilities
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   Provides expert, fast, and effective resolution to customers&rsquo; technical issues. Operates as the go-to technical expert for HERE products.
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   Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
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   Manages incident response and escalation. Facilitates root cause analysis.
  </li>
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   Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
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   Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
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  </li>
 </ul>
 <strong>
  Who are you?
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 You are passionate about customer success, excited about learning new technologies and loves sharing knowledge with others.
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  <li>
   Degree in Computer Science or related fields.
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   Strong problem-solving, analytical &amp; troubleshooting abilities.
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   Solid experience with SQL, GIS, DBMS is required.
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   Experience with Java, C++, Python, and web development recommended.
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   Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
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   Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
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   Excellent oral and written communication skills (technical and non-technical).
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   5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
  </li>
  <li>
   Native Arabic speaker.
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   Business fluent in English.
  </li>
  <li>
   Incident and escalation management experience in 24/7 mission critical systems.
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  </li>
 </ul>
 <strong>
  What do we offer?
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 </strong>
 <ul>
  <li>
   An opportunity to work with extraordinary people
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   Intellectual challenging problems to solve
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   Variety in the types of projects, lots of innovation and emphasis on making processes efficient
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   <br/>
  </li>
 </ul>
 HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. -
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 As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification.
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 <strong>
  Who are we?
  <br/>
  <br/>
 </strong>
 HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
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 At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
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</div>


Technical Support Engineer - Location Technologies

VAS Technologies llc

<p><b>Job Description</b></p><p>We are looking for a skilled and customer-focused <b>Field IT Support Engineer</b> to join our team in Dubai. The successful candidate will provide <b>onsite technical support</b> to clients, ensuring timely resolution of IT issues and smooth functioning of their IT infrastructure.</p><p><b>Key Responsibilities</b></p><ul><li>Provide onsite IT support for desktops, laptops, printers, and network devices.</li><li>Troubleshoot and resolve hardware, software, and networking issues.</li><li>Install, configure, and maintain operating systems (Windows )and applications (Microsoft 365, email).</li><li>Support network-related issues including LAN/WAN, Wi-Fi, VPN, IP PBX and firewall troubleshooting.</li><li>Manage service requests, incidents, and update clients on progress.</li><li>Perform preventive maintenance, system upgrades, and patch management.</li><li>Document IT support activities and maintain accurate service records.</li><li>Coordinate with vendors and internal teams for escalated issues.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree/Diploma in IT, Computer Science, or related field.</li><li>2&ndash;4 years of IT support experience (preferably with a system integrator or IT service provider).</li><li>Strong knowledge of desktop hardware, Windows OS, Microsoft 365, and basic server administration.</li><li>Hands-on experience with switches, routers, access points, and firewalls.</li><li>Familiarity with IT ticketing systems and remote support tools.</li><li>Valid UAE Driving License preferred (for client visits).</li><li>Strong communication and customer service skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Describe a challenging IT issue you resolved on-site for a client</li></ul><p>License/Certification:</p><ul><li>CCNA certification (Required)</li></ul>

Field IT Support Engineer

Largo SS Software LLC

<p>The main work content is to respond to customer problems with products, monitor applications, and transfer problems that affect the business and cannot operate normally.</p><p>Report customer or monitoring issues to relevant departments and follow up on progress at all times. In addition, online technical support personnel also need to support internal teams.</p><p>More detailed job requirements are as follows:</p><ul><li>Good writing and communication skills in English. Proficiency in Chinese language is preferred.</li><li>Shift system (morning/Afternoon/evening), business operation 24/7, holidays and weekends are required to work according to the schedule</li><li>A high school diploma or above is sufficient (no work experience required).</li><li>Possess the ability to multi-task to complete various work tasks efficiently. The main tasks are system monitoring and recording log reports.</li><li>Transfer cases, support internal and customer questions or demands, accident case tracking and subsequent case follow-up with technical staff</li><li>Have a thorough understanding of product information and internal processes to assist customers in resolving issues correctly and intelligently.</li><li>Excellent written and verbal communication skills, as well as fast typing skills to respond to messages promptly and communicate internally or Customers communicate.</li><li>Able to maintain good working relationships with own team, cross-teams and even multiple customers, and promote communication with high emotional intelligence</li><li>Workplace relationships and positive contribution to team and company culture.</li><li>Have a good attitude, be willing to accept challenges, manage time wisely at work, and receive constructive feedback</li><li>Make timely adjustments later.</li><li>Adapt to a fast-paced work environment and be able to complete tasks with self-discipline</li></ul><p>Job Type: Full-time</p><p>Language:</p><ul><li>Chinese (Preferred)</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,500.00 per month</p>

Technical Operation Support

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC&rsquo;s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.</div><div></div><div><br>
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.</div><div></div><div><br>
To support our expansion, we&rsquo;re looking for a dynamic and passionate IT Production Support to join the IT department. Reporting to the Head of IT Infrastructure, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customers and portfolios.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div><br>
</div><div><div>
</div><div>As IT Production Support, your role will involve:</div>
<ul>
<li><b>Monitor &amp; Maintain</b><br>
Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.</li></ul><br>
<div></div>
<ul>
<li><b>Troubleshoot &amp; Resolve</b><br>
Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.</li></ul><br>
<div></div>
<ul>
<li><b>Incident &amp; Problem Management</b><br>
Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.</li></ul><br>
<div></div>
<ul>
<li><b>Continuous Improvement</b><br>
Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.</li></ul><br>
<div></div>
<ul>
<li><b>Stakeholder Communication</b><br>
Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.</li></ul><br>
<div></div>
<ul>
<li><b>Compliance &amp; Security</b><br>
Ensure all support activities follow Zurich&rsquo;s security, compliance, and risk management standards, especially when working with third-party vendors.</li></ul><br>
<div></div>
<div><b>
What&rsquo;s in it for you</b><br>
<ul><li>Opportunity to work with modern cloud technologies and leading SaaS platforms.</li><li>Be part of a global, collaborative team focused on continuous improvement.</li><li>Grow your technical, communication, and problem-solving skills.</li><li>Make a real impact by supporting solutions used by Zurich and our customers every day.</li></ul></div></div></div><div></div><div><div><div><br>
Job Qualifications</div>
</div><div><div>
To be successful in your role, you will need:</div>
<ul>
<li>Bachelor&rsquo;s degree (or equivalent) in Information Technology and 5 or more years of experience in related field</li>
<li>Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li></ul><br>
<div></div>
<div>
Skills:</div>
<ul>
<li>Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.</li>
<li>Strong troubleshooting and analytical skills.</li>
<li>Clear, customer-focused communication.</li>
<li>Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.</li>
<li>Understanding of security, compliance, and data privacy in cloud environments.</li>
<li>Willingness to participate in on-call rotations and support coverage as needed.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
<div></div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Closing date: 29 August 2025</li></ul></div>

IT Production Support

Matrix Visual Events

<p><b>Job Title: </b>LED Flexible Panels Technician (with Structural Drawing Experience)</p><p><b>Location: </b>Dubai, UAE</p><p><b>Job Description:</b></p><p>We are seeking a skilled and detail-oriented LED Flexible Panels Technician to join our team in Dubai. The ideal candidate will have hands-on experience in installing and maintaining LED flexible panels, along with a strong background in reading and drawing structural plans. This role requires precision, technical expertise, and the ability to work independently or within a team on site projects.</p><p><b>Key Responsibilities:</b></p><p>Install, test, and maintain LED flexible panels according to project specifications.</p><p>Read and interpret structural and technical drawings to ensure accurate implementation.</p><p>Prepare and update structural sketches/drawings as required for project execution.</p><p>Measure, cut, and fit materials with accuracy and attention to detail.</p><p>Ensure high-quality finishing and compliance with safety standards.</p><p>Collaborate with project managers, engineers, and other technicians to deliver projects on time.</p><p>Troubleshoot and resolve on-site technical issues.</p><p><b>Requirements:</b></p><p>Proven experience as an LED flexible panels technician or in a similar technical field.</p><p>Strong knowledge of structural drawing (AutoCAD or manual drafting).</p><p>Ability to read, understand, and prepare technical drawings.</p><p>Good communication and teamwork skills.</p><p>Attention to detail, problem-solving ability, and a results-driven mindset.</p><p>Physically fit to perform site tasks.</p><p>Previous experience in Dubai or the UAE is a plus.</p><p><b>Benefits:</b></p><p>Competitive salary (based on experience).</p><p>Accommodation and transportation provided (if applicable).</p><p>Opportunity for growth within the company.</p><p>Working with a professional and supportive team.</p><p><b>How to Apply:</b></p><p>Interested candidates can send their CV and portfolio (if available) to info@mve.ae or +971 52 844 8464 and +971 54 794 6553 with the subject line &ldquo;LED Flexible Panels Technician &ndash; Dubai&rdquo;.</p><p>Thank you for your support! We&rsquo;re excited to welcome you to the team and look forward to working with you. See you around!</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED6,000.00 per month</p>

LED Flexible Panels Technician (with Structural Drawing Experience)

Explore 5801+ Technical support technician in Dubai this September. Find roles across top companies and apply now to boost your career.