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JUARA IT Solutions

<p> <strong>Job Title:</strong> Techno-Functional Analyst IT Demand Management<br>
<strong>Location:</strong> Dubai, UAE<br>
<strong>Experience:</strong> 3 to 4 years<br></p>
 <strong>Job Overview:</strong> 
<p>We are looking for a proactive and detail-oriented <strong>Techno-Functional Analyst</strong> to join our IT team in Dubai. The ideal candidate will play a key role in evaluating IT demands, performing detailed analyses, and coordinating the necessary checks and approvals to ensure alignment with business and technical requirements.</p>
 <strong>Key Responsibilities:</strong> 
<ul>
<li>
<p>Analyze incoming IT demands and assess their feasibility from both business and technical perspectives.</p>
</li>
<li>
<p>Perform techno-functional analysis to determine whether to proceed with the demand or not.</p>
</li>
<li>
<p>Verify the availability and completeness of required documentation such as BRDs (Business Requirement Documents).</p>
</li>
<li>
<p>Ensure all relevant documents are uploaded and accessible before moving forward.</p>
</li>
<li>
<p>Conduct assessment scoring based on predefined criteria to evaluate the demands business value and technical impact.</p>
</li>
<li>
<p>Coordinate the demand through the approval workflow, involving appropriate stakeholders.</p>
</li>
<li>
<p>Collaborate with business units, project managers, and IT teams to support smooth evaluation and execution of IT initiatives.</p>
</li>
</ul>
 <strong>Requirements:</strong> 
<ul>
<li>
<p>Bachelors degree in Information Technology, Computer Science, or a related field.</p>
</li>
<li>
<p>3 to 4 years of experience in a techno-functional or IT business analysis role.</p>
</li>
<li>
<p>Strong understanding of IT demand management and business analysis processes.</p>
</li>
<li>
<p>Experience working with documentation such as BRDs and functional specs.</p>
</li>
<li>
<p>Excellent analytical, organizational, and communication skills.</p>
</li>
<li>
<p>Ability to work independently and manage multiple demands in a structured manner.</p> </li> </ul>

Demand Manager, Techno Functional Analyst

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an <b>IT Service Management Analyst.
</b></p><p>As an <b>IT Service Management Analyst </b>, you will perform a continuous cycle of service improvements to the operational services through service performance analytics via rigorous analysis of various operational data such as incident, problem, change, service continuity, infrastructure capacity, cost of operations and insights from observability tools. As well as define, implement and maintain the service level KPIs and standards and ensure the agreed service levels are met.
</p><p>In this role, you will:
</p><ul><li>Conduct detailed impact analysis capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all proactive problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age are resulting in recurring incidents for the business.
</li><li>Utilize analytical skills and tools in order to identify record, trends, and analyse all problems that are assigned. Liaise effectively with the incident management teams, Application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed by severity and impact criticality.
</li><li>Proactively identify potential issues which might become incidents, communicate the same to line management and provide cost effective solutions in a timely fashion. Analyse incidents/alerts from Observability tools to ensure that potential problems are proactively detected and fixed before they cause business impact.
</li><li>Work with the IT Management team of Portfolio heads, Service Managers and IT Technical Managers to develop service performance dashboards and reports for Emirates Group IT customers.
</li><li>Ensure that the SLO and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. Procurement &amp; Logistics, HR, legal) through operational level agreements (OLAs), and by external suppliers via Underpinning Contracts (UCs).
</li><li>Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.
</li><li>Coordinate with all required IT teams to ensure services specifications, tools and resources are committed for implementing the agreed services according to SLOs. Identify and agree Service Quality Plans &amp; KPIs with required IT teams to ensure improvement to service levels.
</li><li>Monitor SLO compliance reports and customer scorecard feedback and liaise with relevant portfolio team and Technical teams to investigate non-compliance incidents and to implement improvement processes where appropriate. Assess the financial implications of SLO violations.
</li><li>Ensure that operational monitoring, escalation and renewal terms agreed with external suppliers through UCs is adhered to and to protect the interest of Emirates Group IT in a manner consistent with the contract terms. Support and review IT Service Continuity plans, testing and strategy for all IT services provided to the Group, to verify their validity and efficiency.
</li><li>Where a team is assigned, plan, development and monitor staff performance. Implement new strategies to enhance and maintain their motivation levels to ensure provision of customer focused and competitive services to the Emirates Group.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><ul><li>Degree or Honours (12+3 or equivalent) in Information Technology.
</li><li>5+ years of experience in IT Service Management or relevant.
</li></ul><p><b>Knowledge/Skills:
</b></p><ul><li>Specialist technical experience, within IT Service Delivery environment, which includes incident, problem, capacity, service level management and service continuity experience.
</li><li>Broad business domain knowledge.
</li><li>Broad operational and infrastructure knowledge (on premise, private cloud, public cloud).
</li><li>Broad user support knowledge.
</li><li>Broad financial knowledge.
</li><li>Broad application &amp; systems development knowledge.
</li><li>Problem management.
</li><li>Capacity management. Availability management.
</li><li>Service level management. IT Service continuity.
</li><li>ITSM Tools (e.g. ServiceNow). Reporting Tools (e.g. PowerBI).
</li></ul><p>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

IT Service Management Analyst

<p>As an <strong>IT Service Management Analyst</strong>, you will perform a continuous cycle of service improvements to the operational services through service performance analytics via rigorous analysis of various operational data such as incident, problem, change, service continuity, infrastructure capacity, cost of operations and insights from observability tools. As well as define, implement and maintain the service level KPIs and standards and ensure the agreed service levels are met.</p>
<p>In this role, you will:</p>
<ul>
 <li>Conduct detailed impact analysis capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all proactive problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age are resulting in recurring incidents for the business.</li>
 <li>Utilize analytical skills and tools in order to identify record, trends, and analyse all problems that are assigned. Liaise effectively with the incident management teams, Application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed by severity and impact criticality.</li>
 <li>Proactively identify potential issues which might become incidents, communicate the same to line management and provide cost effective solutions in a timely fashion. Analyse incidents/alerts from Observability tools to ensure that potential problems are proactively detected and fixed before they cause business impact.</li>
 <li>Work with the IT Management team of Portfolio heads, Service Managers and IT Technical Managers to develop service performance dashboards and reports for Emirates Group IT customers.</li>
 <li>Ensure that the SLO and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. Procurement &amp; Logistics, HR, legal) through operational level agreements (OLAs), and by external suppliers via Underpinning Contracts (UCs).</li>
 <li>Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.</li>
 <li>Coordinate with all required IT teams to ensure services specifications, tools and resources are committed for implementing the agreed services according to SLOs. Identify and agree Service Quality Plans &amp; KPIs with required IT teams to ensure improvement to service levels.</li>
 <li>Monitor SLO compliance reports and customer scorecard feedback and liaise with relevant portfolio team and Technical teams to investigate non-compliance incidents and to implement improvement processes where appropriate. Assess the financial implications of SLO violations.</li>
 <li>Ensure that operational monitoring, escalation and renewal terms agreed with external suppliers through UCs is adhered to and to protect the interest of Emirates Group IT in a manner consistent with the contract terms. Support and review IT Service Continuity plans, testing and strategy for all IT services provided to the Group, to verify their validity and efficiency.</li>
 <li>Where a team is assigned, plan, development and monitor staff performance. Implement new strategies to enhance and maintain their motivation levels to ensure provision of customer focused and competitive services to the Emirates Group.</li>
</ul>

Marsh & McLennan Companies, Inc.

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Overview</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Deliver support in accordance with agreed KPIs and SLAs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">There may be occasional support required during weekends and out of hours during crisis/emergency situations.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Reactive Technical Support</span></div><div><span style="font-size: 11px;">Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)</span></div><div><span style="font-size: 11px;">Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.</span></div><div><span style="font-size: 11px;">Respond to and resolves incidents and requests and escalates with appropriate level of urgency.</span></div><div><span style="font-size: 11px;">Proactively communicates and follows up with colleagues on all incidents and requests</span></div><div><span style="font-size: 11px;">Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.</span></div><div><span style="font-size: 11px;">Log all issues with appropriate documentation as determined by standard operating procedures</span></div><div><span style="font-size: 11px;">Escalate requests in a timely manner with warm hand-offs to other technical resolver groups</span></div><div><span style="font-size: 11px;">Route incidents to appropriate support teams as per described troubleshooting steps.</span></div><div><span style="font-size: 11px;">Monitor and escalate issues until resolution, closure or the appropriate group has accepted.</span></div><div><span style="font-size: 11px;">Use MMC Tech incident management system to record and track all support work.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Proactive Technical Support</span></div><div><span style="font-size: 11px;">Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems</span></div><div><span style="font-size: 11px;">Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.</span></div><div><span style="font-size: 11px;">Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.</span></div><div><span style="font-size: 11px;">Assist with projects as and when assigned.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administrative Tasks and Training</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Will require weekend / after-hours work for occasional emergencies</span></div><div><span style="font-size: 11px;">Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.</span></div><div><span style="font-size: 11px;">Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">Two years of related work experience in a technical support role.</span></div><div><span style="font-size: 11px;">Background of working as a technical troubleshooter.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Knowledge and Skills</b></span></div><div><span style="font-size: 11px;">Very strong knowledge of industry desktop operating systems and software.</span></div><div><span style="font-size: 11px;">Excellent organizational and prioritization skills.</span></div><div><span style="font-size: 11px;">Through troubleshooting and analysis skills.</span></div><div><span style="font-size: 11px;">Superior customer service skills.</span></div><div><span style="font-size: 11px;">Ability to communicate effectively, both verbally and written.</span></div><div><span style="font-size: 11px;">Ability to work independently and with minimal supervision and under pressure.</span></div><div><span style="font-size: 11px;">Ability to adapt to a changing environment with a wide degree of creativity and latitude.</span></div><div><span style="font-size: 11px;">Fluent in English to business level.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Other Requirements</b></span></div><div><span style="font-size: 11px;">Relevant Industry certifications.</span></div><div><span style="font-size: 11px;">ITSM understanding.</span></div><div><span style="font-size: 11px;">Ability to work with local and remote teams over different time zones.</span></div><div><span style="font-size: 11px;">Travel may be required depending on location.</span></div><div><span style="font-size: 11px;">Occasional evening and weekend work may be required.</span></div><div><br></div>

IT Support Senior Analyst

Infinite

<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Understand hospital workflows (clinical, administrative, financial).<br></li>
<li>Configure and support Epic Systems modules.<br></li>
<li>Train doctors, nurses, and administrators on Epic software.<br></li>
<li>Support go-live and troubleshooting.<br></li>
<li>Collaborate with healthcare teams on technology transformation.<br></li>
</ul>
<p><strong>Career Path:</strong></p>
<p>Start as <strong>Epic Trainee</strong> Grow into <strong>Analyst Consultant Solution Architect Leadership roles</strong> in Healthcare IT.</p>
<p><strong>Key Skills:</strong></p>
<p>Healthcare IT, Epic Systems, Hospital Information System, Freshers Healthcare, Clinical Informatics, Healthcare Management, Hospital Workflow, Epic Implementation, Healthcare Analyst, Epic Trainee, Healthcare Technology, HIS Implementation, Healthcare Operations</p>

Epic Trainee / Associate Analyst (Healthcare IT)

Sphere IT Consultants DWC LLC

<p><strong>Key Responsibilities:</strong></p><ul><li>Analyze business requirements and translate them into      technical specifications.</li><li>Work closely with business teams in the <strong>corporate      lending domain</strong> to understand processes like loan origination, credit      approval, collateral management, and repayments.</li><li>Collaborate with developers to design, implement, and      optimize solutions.</li><li>Review and provide feedback on <strong>Java and Oracle code</strong>,      ensuring adherence to standards and best practices.</li><li>Develop functional documentation, including process      flows, BRDs, and system specifications.</li><li>Support testing activities, including UAT, functional,      and regression testing.</li><li>Provide post-implementation support and troubleshoot      issues in production.</li><li>Liaise with cross-functional teams, including QA,      Development, and Operations.</li></ul><p><strong>Required Skills:</strong></p><ul><li><strong>Domain Expertise:</strong> Corporate Lending, Loan Management Systems, Risk and      Credit Analysis.</li><li><strong>Technical Skills:</strong></li><ul><li>Java (Core, J2EE,       Microservices experience preferable)</li><li>Oracle (PL/SQL, SQL,       Oracle Reports, BI Publisher)</li><li>ERP/Banking       applications knowledge</li><li>Ability to review and       understand Java code and Oracle procedures.</li></ul><li><strong>Functional Skills:</strong> Requirement Analysis, Process Mapping, Documentation,      User Story Creation.</li></ul>

Techno-Functional Analyst (Corporate Lending Domain

Glow Beauty On Demand

<br>Job Title<br>Business Analyst   Manufacturing Operations<br>Job Description<br>Business Analyst   Manufacturing Operations<br> <br>Role Summary<br>Capgemini Engineering is looking for a skilled Business Analyst to optimize manufacturing operations through process mapping, gap analysis, and data-driven recommendations. This role involves collaborating with cross-functional teams to support Industry 4.0 transformation initiatives, enhance business performance, and ensure successful implementation of digital solutions.<br> <br>Employment Overview<br>Job Location: Dubai, UAE<br>Industry: Information Technology and Services<br>Function: Business Analysis<br>Salary: 22000-28000 monthly (Market estimated)<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Key Responsibilities<br> <br>* Gather and document business requirements from stakeholders and translate them into functional specifications<br>* Conduct gap analysis to identify inefficiencies and propose process improvements<br>* Develop process flows, business cases, and user stories for solution design<br>* Collaborate with IT, operations, and finance teams to align requirements and solutions<br>* Support Agile/Scrum-based project management activities including planning, tracking, and reporting<br>* Perform data analysis to identify trends and inform business decisions<br>* Assist in creating and executing test plans to validate new systems and processes<br>* Provide end-user training and ongoing support for new solutions and tools<br> <br>Ideal Profile<br> <br>* Bachelor s degree in Business Administration, Information Systems, Manufacturing Operations Engineering, or related field<br>* 4+ years of experience as a Business Analyst within a manufacturing operations context<br>* Proven experience in Industry 4.0 or Smart Manufacturing initiatives<br>* Proficient in business process modeling tools, PowerPoint, and Excel<br>* Strong analytical and problem-solving abilities with excellent attention to detail<br>* Familiarity with Agile/Scrum methodologies<br>* Certifications like CBAP or PMI-PBA are a plus<br>* Excellent interpersonal and communication skills<br> <br>Why Join Capgemini<br> <br>* Flexible work arrangements including remote and hybrid options<br>* Career development programs with opportunities for global mobility<br>* Access to certifications and training in cutting-edge technologies<br>* A diverse and inclusive workplace that values innovation and collaboration<br> <br>About Capgemini<br>Capgemini is a global leader in technology and engineering services, operating in more than 50 countries with over 340,000 professionals. The company specializes in digital transformation, sustainable solutions, and advanced technology services, helping clients accelerate business growth and achieve measurable impact through AI, cloud, data, and automation.<br> <br>Looking to hire top talent for digital transformation roles in UAE? Post jobs free with employer credits on our leading job board today.<br>Post Details <br>

Business Analyst Manufacturing Operations

Explore 8737+ Technology support analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

8737 technology support analyst jobs IN Dubai

Demand Manager, Techno Functional Analyst

IT Service Management Analyst

IT Service Management Analyst

IT Support Senior Analyst

Epic Trainee / Associate Analyst (Healthcare IT)

Techno-Functional Analyst (Corporate Lending Domain

Business Analyst Manufacturing Operations