account manager

key account manager

account executive

customer success manager

technical manager

technical account manager

Toga EMEA

<div>
 <p>
  Our client, a ServiceNow Elite Partner, is looking for a Senior Technical Account Manager to join their team. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you earn:
  </strong>
  up to 40,000 AED per month.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you develop
  </strong>
 </p>
 <ul>
  <li>
   The ability to work cross-functionally within the company to communicate with all stakeholders in the customers' success
  </li>
  <li>
   You learn to create and maintain relationships with customers to better understand and meet their needs
  </li>
  <li>
   You will make visits to our customers to identify opportunities for growth within our platform
  </li>
  <li>
   Be responsible for managing all reporting about the health of customers' accounts
  </li>
  <li>
   You will learn to identify opportunities within the clients' businesses for sales.
  </li>
  <li>
   You will work alongside the Architects, Project Managers to ensure the client's needs are met and the solution is delivered.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you bring
  </strong>
 </p>
 <ul>
  <li>
   3+ years of account management experience or similar experience.
  </li>
  <li>
   Previous ServiceNow Experience is essential.
  </li>
  <li>
   Articulate and well accustomed to a client-facing role
  </li>
  <li>
   Willingness and ability to travel
  </li>
  <li>
   Understanding of working in a consulting environment.
  </li>
  <li>
   Needs to be able to speak fluent Arabic and English.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Relocation Package is provided - 3 months rent, visa, healthcare, and flights.
 </p>
</div>


ServiceNow Technical Account Manager

Mondia Media

<p> </p> <p>In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.</p> <p> </p> <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Technical Account Manager

QUINTICA GROUP FZ LLC

<p><strong>Strategic Advisory and Platform Leadership</strong></p>
<ul>
<li>Serve as the primary technical liaison for key enterprise accounts, guiding technology strategy and platform evolution.</li>
<li>Drive platform adoption and maturity across ServiceNow and its integrations with broader enterprise technologies, including automation, observability, and AI operations.</li>
<li>Align client technology roadmaps to business priorities, ensuring measurable value delivery.</li>
<li>Provide architectural oversight and ensure adherence to scalability, security, and best practice standards.</li>
<li>Collaborate with client and Quintica stakeholders to co-create innovation and transformation roadmaps.</li>
</ul>
<p><strong>Leadership and Management</strong></p>
<ul>
<li>Lead and mentor technical delivery teams, fostering a culture of excellence, collaboration, and continuous learning.</li>
<li>Provide coaching, guidance, and performance management support to ensure consistent quality of delivery.</li>
<li>Demonstrate sound decision-making during high-pressure situations such as incident or escalation management.</li>
<li>Promote alignment across departments including sales, delivery, and operations to maintain a consistent client experience.</li>
<li>Build a cohesive, high-performing technical community focused on business outcomes.</li>
</ul>
<p><strong>Problem Solving and Analytical Thinking</strong></p>
<ul>
<li>Apply advanced analytical and troubleshooting skills to diagnose and resolve complex challenges.</li>
<li>Conduct root cause analysis and identify trends to improve service stability and performance.</li>
<li>Use data and insights to identify optimisation opportunities and drive platform improvement initiatives.</li>
<li>Lead post-implementation reviews to capture lessons learned and embed continuous improvement into delivery models.</li>
</ul>
<p><strong>Communication and Stakeholder Engagement</strong></p>
<ul>
<li>Communicate confidently with stakeholders at all levels from technical engineers to C-suite executives.</li>
<li>Deliver engaging presentations, quarterly business reviews, and platform health updates.</li>
<li>Produce clear, concise documentation and reports that support decision-making and governance.</li>
<li>Build strong, trust-based relationships that position Quintica as a strategic technology partner.</li>
</ul>
<p><strong>Commercial and Growth Influence</strong></p>
<ul>
<li>Identify opportunities to expand platform capabilities and promote ServiceNow as an enabler of enterprise integration and AI outcomes.</li>
<li>Contribute to pre-sales and renewal discussions through technical insight and value articulation.</li>
<li>Support the design and implementation of value realisation frameworks that demonstrate ROI from digital transformation initiatives.</li>
</ul>

Alibaba Cloud

<div>
 <p>
  Job describe
 </p>
 <p>
  1. Act as a customer advocate, provide proactive services to improve health and stability of customer&rsquo;s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
 </p>
 <p>
  2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
 </p>
 <p>
  3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
 </p>
 <p>
  4. Understand the customer&rsquo;s relevant business challenges while functioning as a trusted advisor for &ldquo;best practices&rdquo; and drive further adoption of Alibaba cloud solutions in assigned accounts.
 </p>
 <p>
  5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
 </p>
 <p>
  6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer&rsquo;s technical advocate within Alibaba Cloud.
 </p>
 <p>
  7. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
 </p>
 <p>
  8. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job requirement
 </p>
 <p>
  1. Bachelor&rsquo;s degree required and a minimum of 5 years&rsquo; experience, solid experience with Java development.
 </p>
 <p>
  2. A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
 </p>
 <p>
  3. Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
 </p>
 <p>
  4. Able to demonstrate ability and experience in customer-facing positions as a technology consultant
 </p>
 <p>
  5. Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
 </p>
 <p>
  6. Experience with Microservices, Containers and/or Serverless (including Istio、Docker、Kubernates，mesos tools )
 </p>
 <p>
  7. Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
 </p>
 <p>
  8. Self-motive, quicker learner and able to work under high pressure.
 </p>
 <p>
  9. Fluent in English，Ability to speak and write Mandarin or Arabic at professional level is a plus；
 </p>
</div>


Alibaba Cloud Intelligence-Technical Account Manager-Dubai

Johnson Controls

<div>
 Johnson Controls is expanding our Data Centre Vertical, and we have various Sales Account Manager positions available across different geographies and lines of business.
 <br/>
 <br/>
 We are seeking talent in Dubai, with expertise in data center security solution, including access control, CCTV and intruder detection.
 <br/>
 <br/>
 <strong>
  In This Role, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop long-term customer relationships with consulting engineers, design &amp; build contractors, hyperscalers and colocation operators to create a pipeline for the EMEA region
  </li>
  <li>
   Maximize account penetration by leveraging Johnson Controls&rsquo; broad portfolio of building solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We seek hunters, driven to develop strong client relationships and self-motivated to drive growth:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will articulate JCI offerings, strategize sales approaches, and ensure customer retention and growth of assigned accounts
  </li>
  <li>
   Responsibilities include building partnering relationships, maintaining frequent contact with customers, optimizing and leading technical specifications throughout the JCI portfolio, leading collaborative efforts with regional offices, conducting technical presentations, and providing feedback to management
  </li>
  <li>
   Required skills include experience in electronic security solutions (access control, CCTV, intruder)
  </li>
  <li>
   A proven sales track record, adaptability in a consultative approach, and the ability to travel 25%-50% of the time
  </li>
  <li>
   Preferred qualifications include five years of experience in the data centre industry and an existing network in the field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join us at Johnson Controls and be a part of our exciting journey!
 </strong>
</div>


Technical Sales & Account Manager - Data Center Security

Trend Micro

<div>
 <strong>
  When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
  <br/>
  <br/>
 </strong>
 <strong>
  About Trend Micro
  <br/>
  <br/>
 </strong>
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Regional Account Manager (RAM) with
 <strong>
  [U
 </strong>
 <strong>
  AE/ Dubai]
 </strong>
 will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services
  </li>
  <li>
   Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service
  </li>
  <li>
   Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
  </li>
  <li>
   Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams
  </li>
  <li>
   Attain revenues goals per quarter allocation in line with BU goals
  </li>
  <li>
   Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)
  </li>
  <li>
   Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
  </li>
  <li>
   Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
  </li>
  <li>
   Communicate relevant information to stakeholders to facilitate decision making
  </li>
  <li>
   Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements
  </li>
  <li>
   Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support
  </li>
  <li>
   Lead and support any client meetings/calls
  </li>
  <li>
   Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Secondary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to both End Customer Environments and Channels
  </li>
  <li>
   Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise
  </li>
  <li>
   Proven Account Management experience in commercial sector
  </li>
  <li>
   Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
  </li>
  <li>
   Must have growth-oriented mindset and experience of working in the collaborative environment
  </li>
  <li>
   Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level
  </li>
  <li>
   Ability to network, create and build strong relationships senior executive relationships
  </li>
  <li>
   Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 6 years of relevant Sales Experience and preferably few years in Security Industry.
  </li>
  <li>
   Account Management certification such as SPIN or TAS would be highly regarded.
  </li>
  <li>
   Sales Based Certifications
  </li>
  <li>
   Security Certification
   <br/>
   <br/>
  </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 <br/>
 <br/>
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 <br/>
 <br/>
</div>


Regional Account Manager

Checkout.com

<div><span style="font-size: 11px;"><b>The Role</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What you'll be doing:</b></span></div><div><span style="font-size: 11px;">Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.</span></div><div><span style="font-size: 11px;">Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.</span></div><div><span style="font-size: 11px;">Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.</span></div><div><span style="font-size: 11px;">Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.</span></div><div><span style="font-size: 11px;">Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.</span></div><div><span style="font-size: 11px;">Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.</span></div><div><span style="font-size: 11px;">Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;">4+ years of experience in a technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.</span></div><div><span style="font-size: 11px;">Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.</span></div><div><span style="font-size: 11px;">Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)</span></div><div><span style="font-size: 11px;">Familiarity with API-based integration methods and related tools/frameworks</span></div><div><span style="font-size: 11px;">Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)</span></div><div><span style="font-size: 11px;">Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.</span></div><div><span style="font-size: 11px;">Results-oriented approach with a focus on delivering exceptional customer satisfaction.</span></div><div><span style="font-size: 11px;">Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.</span></div><div><span style="font-size: 11px;">Willingness to travel occasionally to client sites as required.</span></div><div><br></div>

Senior Specialist, Technical Account Management

Explore 7611+ Technical account manager in Dubai this November. Find roles across top companies and apply now to boost your career.

7611 technical account manager jobs IN Dubai

ServiceNow Technical Account Manager

Technical Account Manager

Technical Account Manager

Alibaba Cloud Intelligence-Technical Account Manager-Dubai

Technical Sales & Account Manager - Data Center Security

Regional Account Manager

Senior Specialist, Technical Account Management