sales manager

account manager

product manager

senior account manager

sales account manager

technical account manager

DATAIKU

<div><div><div><p>Dataiku is The Universal AI Platform&trade;, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.</p></div><p>
Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.</p>
<p>
How you'll make an impact</p>
<ul>
<li>Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan</li>
<li>Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks</li>
<li>Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team</li>
<li>Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing</li>
<li>Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
<ul><li>Dataiku platform architecture and deployment</li>
<li>Platform operations and upgrades</li>
<li>Best practices for platform usage</li>
<li>Security, data management, and compute resources</li>
<li>ML-Ops, monitoring, and scaling strategies</li>
</ul></li><li>Assist clients in integrating the product into their systems and troubleshoot technical challenges</li>
<li>Capture client feedback and feature requests to inform the Product and Engineering teams</li>
<li>Advise client tech leaders on complementary technologies and long-term technical strategy.</li>
<li>Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps</li>
</ul>
<p>What you'll need to be successful</p>
<ul>
<li>7+ years of experience in a customer-facing technical role</li>
<li>Strong communication and client relationship skills</li>
<li>Experience supporting both pre- and post-sales engagements</li>
<li>Proficiency in Linux system administration, including networking</li>
<li>Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, GCP)</li>
<li>Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning</li>
<li>Familiarity with the Hadoop and/or Spark ecosystems</li>
</ul>
<p>How you'll stand out</p>
<ul>
<li>Experience with Python</li>
<li>Data-Science knowledge</li>
<li>Basic knowledge of Java</li>
<li>Familiarity with ML-Ops practices and tools</li>
</ul>
<p>What does the hiring process look like? #LI-Hybrid #LI-AN1</p>
<ul>
<li>Initial call with a member of our Technical Recruiting team</li>
<li>Video call with the TAM Director</li>
<li>Technical Assessment to show your skills (Home Test)</li>
<li>Debrief of your Tech Assessment with TAM Team members</li>
<li>Customer facing scenario Assessment with TAM Team members</li>
<li>Final Interview with the VP Field Engineering</li>
</ul><p></p><div>
<p>What are you waiting for!</p>
<p>At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you&rsquo;d like to learn even more about working here, you can visit our Dataiku LinkedIn page.</p>
<p></p>
<p><i>Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: </i>reasonable-accommodations@dataiku.com</p><br>
<p></p>
<p></p>
<p></p><div><p>Protect yourself from fraudulent recruitment activity</p>
<p><i>Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity </i><i>here.</i></p>
</div></div></div><div><p><b>A</b></p></div></div>

Technical Account Manager - Dubai

Convergint

<div>
 Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.
 <br/>
 <br/>
 <strong>
  Who We Are:
  <br/>
  <br/>
 </strong>
 With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
 <br/>
 <br/>
 <strong>
  Who You Are:
  <br/>
  <br/>
 </strong>
 You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.
 <br/>
 <br/>
 <strong>
  What you will do with your expertise and our support
 </strong>
 :
 <br/>
 <br/>
 Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated teams activities and management this is inclusive of developing bids and integrated solutions, in collaboration with technical PMs &amp; Presales department. Presents to clients proposed solutions and manages clients expectations and requirements. Manage key accounts and develop them.
 <br/>
 <br/>
 <strong>
  KEY RESULTS AREAS (RESPONSIBILITIES):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages Presales personnel, monitoring their activities, providing support &amp; guidance when needed.
  </li>
  <li>
   Participates in sales calls with colleagues when needed
  </li>
  <li>
   Develops technical design and commercial pricing for the presales team
  </li>
  <li>
   Suggests discounts, margins, &amp; presentations of the presales team, and provide guidance on the same when needed
  </li>
  <li>
   Keeps records and organize reporting back the director on all presales activities
  </li>
  <li>
   Provides strategic feedback &amp; input on presales activities
  </li>
  <li>
   Organizes the presales team leaves &amp; vacations in coordination with HR department
  </li>
  <li>
   Participates in recruiting new presales personnel
  </li>
  <li>
   Monitors &amp; develop their own team
  </li>
  <li>
   Coordinates &amp; provide data on training requirements for their teams
  </li>
  <li>
   Coordinate with other departments on ongoing projects, bids, troubleshooting &amp; any activity that might require his/her input
  </li>
  <li>
   Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
  </li>
  <li>
   Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
  </li>
  <li>
   Opens new accounts &amp; establishes relationships with clients &amp; suppliers
  </li>
  <li>
   System design based on clients requirements the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements that include power, mechanical and electrical requirements for the project execution.
  </li>
  <li>
   Commercial aspects of each project covering production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,
  </li>
  <li>
   Technical submittal of the solution in the form of technical and commercial bid/proposal
  </li>
  <li>
   Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
  </li>
  <li>
   Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
  </li>
  <li>
   Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
  </li>
  <li>
   Assists Auto-cad section in preparing final solution drawings
  </li>
  <li>
   Supports in any required business development with potential or repeat clients
  </li>
  <li>
   Manage key accounts and advise on their approach strategy.
  </li>
  <li>
   Provide feedback on the general performance of MVP inside key accounts
  </li>
  <li>
   Advise and implement action steps to maintain relationships and retain sales growth in key accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  QUALIFICATION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent
  </li>
  <li>
   Masters Degree or vendor certifications are considered as advantageous
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Knowledge in the relevant markets
  </li>
  <li>
   Excellent Business Communication skills
  </li>
  <li>
   Languages (Specified per country &amp; Market)
  </li>
  <li>
   Technical knowledge in Security Industry, networking
  </li>
  <li>
   Presentable &amp; Dynamic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Frequent travel may be required (local, regional, and international).
  </li>
  <li>
   Flexibility to work across time zones based on global account locations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years experience in IT security solution design and execution
  </li>
  <li>
   Must have UAE Market experience; knowledge of GCC is advantageous
  </li>
 </ul>
</div>


Technical Account Manager - Local UAE

<div>
 OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
 <br/>
 <br/>
 OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
 <br/>
 <br/>
 Across our multiple offices globally, we are united by our core principles:
 <em>
  We Before Me
 </em>
 ,
 <em>
  Do the Right Thing
 </em>
 , and
 <em>
  Get Things Done
 </em>
 . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
 <br/>
 <br/>
 OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 <br/>
 <br/>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 We are seeking a strategic and execution-focused Technical Account Manager to lead a targeted initiative to enhance our core APIs used by institutional clients. This role is ideal for a technical professional who thrives on turning feedback into innovation, is comfortable navigating data and competitive insights, and has a passion for solving real user problems through thoughtful iteration.
 <br/>
 <br/>
 You will work cross-functionally with stakeholders across Product, Engineering, Data, and Client Success to deliver measurable product improvements that directly impact adoption, performance, and client satisfaction.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Gather business requirements and API feedback from both internal and external sources, such as feedback from institutional customers, and continuously improve the API product through effective iterative mechanisms.
  </li>
  <li>
   Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs.
  </li>
  <li>
   Utilize data analytics to create data-driven insights to understand client behaviour.
  </li>
  <li>
   Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Look For In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates a strong interest in both the blockchain and finance industries.
  </li>
  <li>
   Minimum 5 years of experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints
  </li>
  <li>
   Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
  </li>
  <li>
   Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.
  </li>
  <li>
   Proficiency in English &amp; Conversational Mandarin (preferred to cross functionally communicate with non-english speaking engineers).
  </li>
  <li>
   Able to think systematically with a clear problem-solving approach when facing issues ; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective
  </li>
  <li>
   Deeply enthusiastic about the Technical Account Manager (TAM) role, especially in delivering technical solutions and support that drive customer success.
  </li>
  <li>
   Resilient under pressure, self-motivated, and always striving to grow beyond the current capabilities.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-To-Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in crypto, blockchain, building businesses, fintech, and/or financial markets.
  </li>
  <li>
   Experience in trading financial products, such as stocks, funds, forex, futures, options.
  </li>
  <li>
   Knowledge in data analytical tools like Python and SQL.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive total compensation package
  </li>
  <li>
   L&amp;D programs and Education subsidy for employees' growth and development
  </li>
  <li>
   Various team building programs and company events
  </li>
  <li>
   Wellness and meal allowances
  </li>
  <li>
   Comprehensive healthcare schemes for employees and dependants
  </li>
  <li>
   More that we love to tell you along the process!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
</div>


Senior Technical Account Manager, UAE

Al Riyady

<p>We are seeking an experienced <b>Technical Sales Manager</b> with strong expertise in the <b>marine industry, specifically in spare parts</b>. The role requires a dynamic professional who can manage key accounts, provide technical support, and drive sales growth while maintaining strong client relationships.</p><p><b>Requirements:</b></p><ul><li>Currently based in the UAE.</li><li>Minimum <b>5 years of experience</b> as a Technical Sales Manager in the <b>marine spare parts industry</b>.</li><li>Strong knowledge of marine spare parts and related technical specifications.</li><li>Bachelor&rsquo;s degree in <b>Engineering or a related field</b>.</li><li>Proven track record in <b>technical sales, account management, and customer relationship management</b>.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving skills with the ability to understand and translate technical requirements into solutions</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute sales strategies to grow the marine spare parts business.</li><li>Manage and expand relationships with existing clients while identifying new business opportunities.</li><li>Provide technical support and product knowledge to clients, ensuring accurate solutions to their requirements.</li><li>Prepare proposals, quotations, and negotiate contracts to close deals.</li><li>Monitor market trends, competitor activities, and customer needs to align business strategies.</li><li>Achieve sales targets and ensure high levels of customer satisfaction.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED15,000.00 - AED25,000.00 per month</p><p>Application Question(s):</p><ul><li>Nationality</li><li>How many years experience as Technical Sales Manager in the Marine Industry (spare parts) do you have?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Marine Spare Parts - Technical Sales Manager

Chainlink Labs

<div><p><b>About Us</b></p><p>
Chainlink Labs is one of the primary contributing developers of Chainlink, the industry-standard oracle platform bringing the capital markets onchain and powering the majority of decentralized finance. The Chainlink stack provides the essential data, interoperability, compliance, and privacy standards needed to power advanced blockchain use cases for institutional tokenized assets, Decentralized Finance (DeFi), payments, stablecoins, and more. Many of the world&rsquo;s largest financial services institutions have also adopted Chainlink&rsquo;s standards and infrastructure, including Swift, Euroclear, Mastercard, Fidelity International, UBS, ANZ, Aave, GMX, Lido, and many others.</p><p></p><p>
Chainlink Labs is a world-class team of over 600 developers, researchers, and capital markets experts, and has ranked among Fortune's Best Workplaces in Technology, Fortune's Best Medium Workplace, and the Top 100 Global Most Loved Workplaces. Learn more at chain.link or chainlinklabs.com.</p><p></p><p><b>
About the Role</b></p><p>
As a Strategic Account Manager at Chainlink Labs, you will be a vital member of our team, responsible for nurturing and enhancing our relationships with strategic partners in the top DeFi protocols. Your primary focus will be to understand our partners' requirements, facilitate smooth product integration, and deliver exceptional account management support. By leveraging your extensive experience in technical account management and deep knowledge of web3 and DeFi, you will drive customer satisfaction, promote product usage, and foster long-term partnerships. Your expertise and interpersonal skills will be instrumental in shaping the success of both our partners and Chainlink Labs.</p><p></p><p><b>
Your Impact:</b></p><ul><li><p>
Establish a comprehensive account management plan encompassing various aspects such as community engagement, DAO governance landscape, delegate outreach, product integration, and roadmap alignment.</p></li><li><p>
Undertake new business development activities to continue to acquire DeFi protocols for Chainlink
</p></li><li><p>Create and oversee team structure for the account management plan.</p></li><li><p>
Establish good working relationships with key stakeholders.</p></li><li><p>
Grow the product usage of existing products.</p></li><li><p>
Take user feedback to help product generate new features and products to drive user satisfaction.</p></li></ul><p></p><p><b>
Skills &amp; Qualifications:</b></p><ul><li><p>
3+ Years of extensive account, new business and/ or relationship management in technical environments with experience managing large and complex accounts, and successfully engaging stakeholders at all levels and functions within organizations.</p></li><li><p>
Knowledge of web3 / blockchain technology and strong experience with DeFi (including personal hands on experience with DeFi)
</p></li><li><p>Ability to read code, hold technical conversation and navigate large-scale software development projects is highly desirable
</p></li><li><p>With Pre-sales experience, strong business acumen and experience driving commercial negotiations</p></li><li><p>
2+ years experience working with decentralized applications (DApps), smart contracts, and blockchain technology.</p></li><li><p>
Able to travel 20%+
</p></li></ul><p></p><p><b>Preferred Qualifications:</b></p><ul><li><p>
Hands-on development experience on web3/Defi projects</p></li><li><p>
Strong experience dealing with DAO&rsquo;s</p></li><li><p>
Understand Solidity, Python, SQL or other programming language
</p></li></ul><p></p><p><i>All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).</i></p><p><i>
We carefully review all applications and aim to provide a response to every candidate within two weeks after the job posting closes. </i><b><i>The closing date is listed on the job advert, so we encourage you to take the time to thoughtfully prepare your application. </i></b><i>We want to fully consider your experience and skills, and you will hear from us regarding the status of your application shortly after the closing date.</i></p><p></p><p><b>
Commitment to Equal Opportunity</b></p><p>
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.</p><p></p><p><b>
Global Data Privacy Notice for Job Candidates and Applicants</b></p><p>
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.</p></div>

Strategic Account Manager - DeFi

Deliverect

<div><div>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</div><div></div><div><b><br>
Department Focus:</b></div><div></div><div><br>
The Implementation &amp; Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks. We collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI.</div><div></div><div><b><br>
Your Impact:</b></div><div></div><div><br>
As a Solutions Consultant at Deliverect, you will play a pivotal role in driving the company's growth by providing strategic guidance and technical expertise to our global clientele. You will be instrumental in shaping the direction of our solutions and ensuring their successful implementation and adoption across various industries. Your direct engagement with customers and partners will be crucial in delivering value and fostering long-term relationships.</div><div></div><div><b><br>
This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Dubai office and 1 day from the comfort of your home.</b></div>
<h3 class="jobSectionHeader"><b>What you will do:</b></h3><ul><li>
Lead pre-sales activities by understanding customer requirements, assisting our sales teams with the more technical aspects of product demonstrations, and articulating the value proposition of Deliverect's solutions.</li><li>
Collaborate closely with sales, product management, and engineering teams to ensure alignment between customer needs and product capabilities.</li><li>
Act as a trusted advisor to customers, guiding them through the technical implementation process and providing insights on best practices.</li><li>
Develop and deliver customized solutions tailored to meet the unique needs of enterprise clients, leveraging deep knowledge of Deliverect's product suite and integration capabilities.</li><li>
Manage multiple complex projects simultaneously, ensuring timely delivery and exceeding customer expectations.</li><li>
Identify and address technical challenges and opportunities for improvement, working closely with cross-functional teams to drive product enhancements.</li><li>
Provide mentorship and support to junior team members, fostering a culture of continuous learning and development.</li><li>
Identify, document, and escalate bugs through appropriate channels, maintaining transparent communication with all stakeholders.</li><li>
Develop an in-depth understanding of Deliverect's service processes, actively contributing to their continuous improvement.</li><li>
Quickly adapt to new and technically complex issues, prioritizing critical tasks to offer efficient solutions.</li></ul><h3 class="jobSectionHeader"><b>
What you will Bring:
</b></h3><ul><li>Arabic is advantageous and English is essential.</li><li>
3-5 years experience in a client-facing role, preferably as a Technical Account Manager, Implementation Consultant, or similar position in a SaaS company.</li><li>
Hospitality, Retail, or E-commerce experience is advantageous.</li><li>
Proven track record of successfully delivering technical solutions to mid-market and enterprise clients, with a deep understanding of Agile methodologies and project management principles.</li><li>
Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.</li><li>
Excellent problem-solving skills and a proactive mindset, with the ability to thrive in a fast-paced and dynamic environment.</li><li>
Demonstrated ability to build and maintain strong relationships with customers, partners, and internal teams.</li><li>
Proficiency in G Suite, CRM, and ticketing systems, with experience in HubSpot, ZenDesk, or similar tools preferred.</li><li>
Knowledge of REST APIs, webhooks, token authentication, and hands-on experience with POS platforms would be advantageous.</li></ul><div><b>
Join Our Innovative Journey:</b></div><div></div><div><br>
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.</div><div></div><div><b><br>
What You'll Gain by Joining Us:</b></div><div></div><div><b><br>
Invest in Your Growth-</b><b> </b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.</div><div><b>
Solve Meaningful Challenges-</b><b> </b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.</div><div><b>
Drive Innovation- </b>Immerse yourself in a culture where innovation isn't just a buzzword &ndash; our weekly releases and new features ensure you're always working on cutting-edge solutions.</div><div><b>
Collaborate with a Global Team-</b><b> </b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.</div><div><b>
Be Part of a Unicorn-</b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.</div><div><b>
Enjoy Regionally Tailored Rewards- </b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you&rsquo;re supported with what matters most&mdash;right where you are.</div><div></div><div><b><br>
Our Commitment to Inclusion:</b></div><div></div><div><br>
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.</div><div></div><div><b><br>
Important Information:</b></div><div></div><div><br>
1. Fluency in English is required, with strong written and verbal communication skills being essential.
</div><div>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.</div><div>
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.</div><div></div><div><i><br>
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.</i></div><div></div><div><b><br>
Ready to shape the future of commerce with us? Explore our opportunities and apply today!</b></div></div>

Solutions Consultant

ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><b><br>
What you can expect from us:</b></p><p>
At ServiceNow, we make work better for everyone &ndash; including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!</p><p></p><p><br>
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs &ndash; we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:</p><br>
<p></p><ul><li>
Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.</li><li>
Flexible working culture to support the balance you need in both work and life.</li><li>
Parental leave programs.</li><li>
Childcare and caregiving benefits.</li><li>
A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.</li><li>
A global, cross-functional mentoring program.</li><li>
We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.</li></ul><p></p><p><b><br>
What you get to do in this role:</b></p><p></p><p><br>
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.</p><p></p><p><br>
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.</p><p>
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.</p><br>
<p></p><ul><li>
Comfortable presenting to all levels of management, including C-Level stakeholders.</li><li>
Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.</li><li>
Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.</li><li>
Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.</li><li>
Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.</li><li>
Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.</li><li>
Manage, document and report on performance against service level agreements (SLA's) and where SLA&rsquo;s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.</li><li>
Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.</li><li>
Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.</li><li>
Act as an escalation point for customer impacting business critical issues.</li></ul><br>
<b>
Qualifications</b><p><b><br>
To be successful in this role, we need someone who has:</b></p><ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Excellent written and oral communication skills</li><li>
Experience dealing with technical support teams</li><li>
Fundamental understanding of ITSM in enterprise environments and global deployments</li><li>
Comfortable interacting with all levels of management</li><li>
Working knowledge of ITIL incident, problem and release management process and procedures</li><li>
Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model</li><li>
Broad technical understanding in a cloud software environment</li><li>
Growth &amp; collaborative mindset</li></ul><p></p><p><b><br>
Nice to have:</b></p><ul><li>
ServiceNow platform knowledge or experience</li><li>
Project Management capabilities and principles</li><li>
Service delivery account management experience</li></ul><p></p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Senior Support Account Manager (Service Delivery)

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