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technical account manager

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 On behalf of Huawei, a world-renowned IT and Communications Company, We are seeking an experienced Technical Strategic Account Manager to drive business development and revenue growth in the Data Center Facility (DCF) market across North Africa. Based in Dubai, you will serve as the key technical-sales interface for strategic accounts, providing deep market insights, building CXO level relationships, guiding RFI/RFP processes, introducing Huawei DCF solutions (UPS, Cooling, Modular Data Centers), and closing high value deals. This role requires proven sales success in the DCF industry, strong solution knowledge, and the ability to independently develop and manage key accounts in a competitive regional landscape.
 
 
 
 
 
 Mandatory Requirements
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 5 years in the Data Center Facility industry, with proven annual sales achievement of at least US$1 million (or equivalent) in DCF solutions.
 </li>
 <li>
 
 Sales &amp; Account Management:
 
 </li>
 <li>
 Key Account Management experience in the Middle East region (mandatory).
 </li>
 <li>
 Demonstrated ability to independently develop new business, negotiate contracts, close deals, and maintain stable customer relationships.
 </li>
 <li>
 Strong customer relationship building skills with direct experience engaging CXO/executive levels.
 </li>
 <li>
 
 Technical &amp; Solution Knowledge:
 
 </li>
 <li>
 Comprehensive understanding of the DCF industry: bidding processes, bid evaluation methods, mainstream players, and market operation modes.
 </li>
 <li>
 Solid command of high-level DCF solution design and ability to convey key value propositions.
 </li>
 <li>
 At least one area of deep professional expertise in major DCF fields: UPS, Cooling, or Modular Data Centers.
 </li>
 <li>
 Experience in both solution (technical) and sales aspects of the Data Center industry.
 </li>
 <li>
 Project guidance/operation experience, including RFI/RFP guidance strategies and management.
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide comprehensive market insights for North Africa coverage area: market size, trends, major customers &amp; their spend, competitor organizational scale, mainstream partners, competitor intelligence, and market characteristics.
 </li>
 <li>
 Develop and execute mid- and long-term business expansion plans based on market analysis.
 </li>
 <li>
 Build and strengthen relationships with key account CXOs, procurement teams, and technical stakeholders through high-level benchmarking, workshops, HQ visits, and value communication to secure cooperation.
 </li>
 <li>
 Own order intake, revenue targets, and key task implementation for assigned strategic accounts.
 </li>
 <li>
 Communicate directly with customers to introduce Huawei products/solutions, guide technical discussions, and shape requirements into winnable opportunities.
 </li>
 <li>
 Support customer engagement on key projects: collect requirements, promote solution implementation, and drive closure.
 </li>
 <li>
 Identify and participate in regional mainstream marketing activities to elevate Huawei DCF brand awareness and visibility.
 </li>
 </ul>
 
 
 
 
 Language: Fluent in English (written/verbal); French and/or Arabic is a strong advantage
 
 
 
</div>

Technical Strategic Account Manager - Data Center Facility (Solution & Sales Experience)

Sharaf DG Business

<div>
 The Key Account Manager will be responsible to maintain and expand relationships with strategically important customers. The Key Account Manager is responsible for achieving sales targets and assigned strategic account objectives. The Key Account Manager represents the entire range of Devices, Infrastructure solutions, Managed Services, and Data Center products to customers, while leading the customer account planning cycle and ensuring
 
 customer&rsquo;s needs and expectations are met by the company.
 
 The Key Account Manager is responsible for achieving business objectives, KPIs and targets. The KAM needs to make/develop new customers in a manner that will achieve short and long-term, profitable growth. This position requires extensive travel across the UAE, all prospective employees must pass a background check and must have Driving license and Vehicle.
 
 
 JOB RESPONSIBILITIES:
 
 &bull; Establishes productive, professional relationships with key personnel in customer accounts.
 
 &bull; Meets assigned targets for profitable sales volume and strategic objectives of accounts.
 
 &bull; Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and
 
 three-year period.
 
 &bull; Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 
 &bull; Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
 
 &bull; Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer &amp; organization
 
 &bull; Identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
 
 &bull; Manage and penetrate customers at all levels and develop relationships with accounts that enable achievement of plans and objectives.
 
 &bull; Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
 
 &bull; Develop timely and accurate forecasts (volume and spend) for accounts and revise based on actual performance.
 
 &bull; Coordinates the involvement of company personnel, including support, services, and management resources, to meet account performance objectives.
 
 Identification of market potential, new technology trends as well as observation and analysis of the market and competition.
 
 
 
 
 Requirements
 
 
 &bull; Proven account management experience in the ICT Industry handing Hospitality, Financial services, Education or Real Estate industry clientele.
 
 &bull; Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 
 &bull; Experience in delivering client-focused solutions based on customer needs
 
 &bull; Proven ability to manage multiple projects at a time while paying strict attention to detail
 
 &bull; Excellent listening, negotiation, and presentation skills
 
 &bull; Excellent verbal and written communications skills
 
 &bull; Graduate degree or equivalent (MBA Preferred)
 
 &bull; Proficient in English. Additional languages are an advantage.
 
 &bull; Willingness to travel up to 75% of your work schedule. (In-Country)
 
 &bull; Must have UAE Driving &amp; own vehicle.
 
 
 
 
</div>

Key Account Manager - Information and Communications Technology - Dubai

Thomson Reuters

<div>Reuters is looking for Technical Support Engineer to be based in our office in Dubai .
This role blends Technical Account Management (TAM) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for our global media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues.
The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters&rsquo; partnerships with our customers.
About the Role
In this opportunity as Technical Support Engineer , your main responsibilities will include:
Technical Account Management (Primary Focus)
<ul><li>Serve as the assigned primary technical point of contact for assigned top-tier clients, partnering with account managers to align technical solutions with business objectives.
</li><li>Conduct regular service reviews across assigned and targeted customers to analyze performance, review incidents, and recommend optimizations.
</li><li>Develop and maintain technical account plans, including roadmap discussions, proactive risk assessments, and adoption strategies for new features.
</li><li>Advocate for client needs internally, influencing product roadmaps and service improvements.
</li><li>Provide strategic advisory services, ensuring clients maximize value from Reuters platforms and integrations.
</li></ul>Incident Management (Secondary Focus)
<ul><li>Serve as an escalation point for complex technical issues requiring second-level triage and critical incidents impacting strategic accounts, ensuring rapid triage and resolution.
</li><li>Collaborate with global support teams to restore service within SLA targets, applying ITIL-aligned practices.
</li><li>Document root cause analysis and contribute to post-incident reviews for continuous improvement.
</li></ul>Integrator and Change Facilitator
<ul><li>Lead technical onboarding for select accounts, ensuring smooth transition from implementation to operational support.
</li><li>Validate integrations, coordinate migrations, and oversee complex delivery workflows tailored to client requirements.
</li></ul>Knowledge &amp; Continuous Improvement
<ul><li>Create and maintain client-specific technical documentation.
</li><li>Contribute to Reuters&rsquo; knowledge base with insights from resolved incidents and proactive optimizations.
</li><li>Identify recurring issues and initiate problem management processes to prevent future disruptions.
</li></ul>About You
You&rsquo;re a fit for the role Technical Support Engineer , if your background includes:
<ul><li>Bachelor's degree in Computer Science, Engineering, Media Technology, Telecommunications, or related technical field
</li><li>5+ years of progressive experience in technical account management, customer success engineering, or technical consulting for enterprise SaaS platforms
</li><li>Proven track record managing relationships with high-profile global clients (Fortune 500, international sports organizations, or media enterprises)
</li><li>Deep expertise in media technology solutions: video streaming, encoding, digital asset management (DAM), and broadcast workflows
</li><li>Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and content delivery networks (CDNs)
</li><li>Strong foundation in networking concepts, protocols (TCP/IP, HTTP/HTTPS, WebRTC), and IT security best practices
</li><li>Working knowledge of video standards (H.264, H.265, AV1), compression technologies, DRM systems, and OTT platform architectures
</li><li>Experience supporting and managing structured service activities for SaaS platforms with demonstrated SLA/KPI achievement
</li><li>Familiarity with ITIL service management processes (incident, problem, change management)
</li><li>Ability to conduct technical service reviews, create account plans, and drive proactive optimization initiatives
</li><li>Fluency in English (written and verbal) &ndash; essential for global client communication
</li><li>Customer-centric mindset with proven ability to build trust and credibility with C-level and technical stakeholders
</li><li>Exceptional communication skills with the ability to translate complex technical concepts for diverse audiences
</li><li>Strong time management, organizational skills, and ability to manage multiple strategic accounts simultaneously
</li><li>Proficiency with CRM and ticketing systems (Salesforce, ServiceNow, or similar platforms)
</li><li>Self-directed with the ability to thrive in a fast-paced, dynamic environment, balancing proactive engagement and reactive support
</li><li>Collaborative team player comfortable working across global, virtual teams and time zones
</li><li>Flexibility for hybrid work model (Madrid office + remote) with willingness to travel occasionally for client meetings, service reviews, and industry events
</li></ul>Preferred Qualifications (Nice to Have):
<ul><li>Additional European languages (French, German, Italian, Portuguese)
</li><li>Experience in technical pre-sales or sales engineering roles within the media/broadcast technology sector
</li><li>Knowledge of AI/ML concepts and prompt engineering for operational and service optimization
</li><li>Industry certifications: AWS Certified Solutions Architect, Azure Solutions Architect, ITIL Foundation, Six Sigma Yellow Belt, or Agile/Scrum certifications
</li><li>Experience with monitoring and observability tools (Grafana, Datadog, Splunk, etc.)
</li></ul>#LI-KA1
What&rsquo;s in it For You?
<div><div><div><div><ul><li>Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
</li></ul></div></div></div></div>About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
Learn more on how to protect yourself from fraudulent job postings here .
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Senior Technical Account Engineer

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job D escription :
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
 
 
What will I be doing:
 
 
Act as a Darktrace and security expert and consultant to customers.
<ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul>Work with customers to learn their priorities and map to technical solutions.
<ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul>Work with customers, peers, and stakeholders efficiently and reliably
<ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul>What experience do I need?
<ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul> 
Benefits:
<ul><li>24 days&rsquo; holiday + All national public holidays,
</li><li>Additional day off for your birthday,
</li><li>Life insurance,
</li><li>Medical insurance,
</li><li>Employee Assistance Program.</li></ul></div>

Customer Success Engineer

BRAIN

<div><h1 class="jobSectionHeader">About Brain Co.</h1>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
<h2 class="jobSectionHeader">About the Role</h2>
We&rsquo;re growing our AI Deployment team in Abu Dhabi and Doha. In this role, you'll work at the intersection of AI product delivery and customer engagement helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Define &amp; Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.</li><li>
Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.</li><li>
Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.</li><li>
Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.</li><li>
Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.</li><li>
Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.</li></ul><h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2><ul><li>
Experience:<ul><li>
3-5 years in customer success, product management, delivery consulting, or technical account management.</li><li>
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
</li></ul></li><li>Technical Fluency:<ul><li>
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.</li><li>
Ability to discuss and assess technical trade-offs with engineering teams.</li></ul></li><li>
Communication &amp; Relationship Skills:<ul><li>
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.</li><li>
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.</li></ul></li><li>
Execution &amp; Ownership:<ul><li>
Hands-on mindset with a bias for action and a strong sense of ownership.</li><li>
Experience managing agile product or project delivery cycles.</li></ul></li><li>
Mobility:<ul><li>
Willingness to travel within the region to meet customers and oversee deployments on-site.</li></ul></li></ul><h2 class="jobSectionHeader"> 
Why Join Us?</h2><ul><li>
Work on transformative AI projects with high-impact clients.</li><li>
Join a collaborative, mission-driven team at the forefront of applied machine learning.</li><li>
Operate in a fast-paced, agile environment with real-world outcomes.</li></ul></div>

AI Deployment Lead

IBS Group

Position: Client Relations Manager / Account ManagerLocation: Dubai, UAE Industry: Set Construction | Stage &amp; Scenic Rental | Event Production Employment Type: Full-TimeAbout IBS DecorIBS Decor is a set construction and scenic production company delivering high-end stages, exhibition builds, and bespoke scenic elements across Dubai&rsquo;s and GCC events and production industry. We are known for our quality, reliability, creativity, and technical excellence, working with leading event agencies, production houses, and corporate clients across the UAE and GCC.We are currently seeking a Client Relations Manager / Account Manager to manage key accounts, oversee client experience, and support project delivery from concept to completion.Key Responsibilities<ul><li>Serve as the primary point of contact for clients across all project phases.</li><li>Build and maintain strong, long-term client and agency relationships.</li><li>Coordinate internally with project managers, designers, workshop teams, and technical crews to ensure client requirements are met.</li><li>Translate client needs into clear briefs, timelines, and internal documentation.</li><li>Support preparation of proposals, presentations, and pitch materials.</li><li>Identify opportunities for account growth, upselling, and added services.</li><li>Attend client meetings, site visits, exhibitions, and industry events.</li><li>Ensure projects meet IBS Decor&rsquo;s quality, safety, and delivery standards.</li><li>Handle client feedback, concerns, and follow-ups professionally and efficiently.</li><li>Maintain accurate client records, reports, and documentation.</li><li>Preferably Dubai-based.</li></ul>Qualifications<ul><li>Minimum 5 years&rsquo; experience in Client Relations Manager or Account Management, preferably within events, production, construction, or fit-out.</li><li>Strong English communication skills with a polished, professional demeanor.</li><li>Confident client-facing skills with high emotional intelligence.</li><li>Strong organizational, coordination, and follow-up abilities.</li><li>Ability to manage multiple projects in a fast-paced environment.</li><li>Proficient in MS Office, CRM systems, and business communication tools.</li></ul>What We Offer<ul><li>Salary package (based on experience).</li><li>Creative, fast-paced environment within a growing company.</li><li>Career development and long-term growth opportunities.</li><li>Exposure to high-profile events and productions across Dubai.</li><li>Supportive, multicultural team culture.</li></ul>Join a team that brings creative visions to life with precision and excellenceJob Type: Full-timePay: AED20,000.00 - AED30,000.00 per month

Account Relation Manager/Account Manager

Al Ghurair Asset Management LLC

<div>
 
 We are looking for an
 
 Operations Manager / Executive
 
 to join one of our
 
 Facilities Management divisions
 
 . The Operations Manager / Executive will be responsible for overseeing
 
 multi-site soft services operations
 
 while serving as a
 
 strategic client partner
 
 . The primary objective of this role is to ensure
 
 service excellence
 
 , full
 
 contract compliance (SLA/KPIs)
 
 , and
 
 sustainable business growth
 
 in line with
 
 Dubai market standards and local regulations
 
 .
 
 
 
 
 
 🔹 Key Responsibilities
 
 
 
 1. Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 
 Contract Management:
 
 Oversee end-to-end soft services operations for a diverse portfolio of contracts across Dubai.
 </li>
 <li>
 
 Compliance:
 
 Ensure all services are delivered in strict accordance with SLAs, KPIs, and contractual obligations.
 </li>
 <li>
 
 Resource Optimization:
 
 Manage manpower deployment, monitor productivity, and evaluate site performance to ensure efficiency.
 </li>
 <li>
 
 Regulatory Adherence:
 
 Maintain full compliance with
 
 QHSE standards, Dubai Municipality, SIRA, and MoHRE
 
 regulations.
 </li>
 <li>
 
 Quality Control:
 
 Conduct regular site audits, technical inspections, and performance reviews to maintain high service standards.
 </li>
 </ul>
 
 
 
 
 
 2. Client Relationship &amp; Strategic Account Management
 
 
 <ul>
 <li>
 
 Partnership Building:
 
 Develop and maintain long-term, high-value relationships with key client stakeholders.
 </li>
 <li>
 
 Escalation Management:
 
 Act as the primary point of contact for client inquiries, proactively resolving escalations and operational issues.
 </li>
 <li>
 
 Business Reviews:
 
 Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to present performance data and continuous improvement plans.
 </li>
 <li>
 
 Advocacy:
 
 Act as the "voice of the client" internally to ensure all operational teams align with client expectations.
 </li>
 </ul>
 
 
 
 
 
 3. Strategic Growth &amp; Commercial Acumen
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Develop and execute strategic account plans to meet both client and company objectives.
 </li>
 <li>
 
 Revenue Generation:
 
 Identify and drive upselling and cross-selling opportunities (additional services, specialized cleaning, etc.) within existing contracts.
 </li>
 <li>
 
 Market Expansion:
 
 Proactively identify opportunities to increase market share and support the sales team in contract renewals and expansions.
 </li>
 <li>
 
 Commercial Coordination:
 
 Collaborate with Sales, HR, Finance, and Procurement to ensure seamless mobilization and profitable service delivery.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Analytics &amp; Reporting
 
 
 <ul>
 <li>
 
 Data-Driven Insights:
 
 Track and analyze KPIs, operational data, and client feedback trends.
 </li>
 <li>
 
 Management Reporting:
 
 Prepare comprehensive operational reports for senior management, highlighting risks, achievements, and financial performance.
 </li>
 <li>
 
 Continuous Improvement:
 
 Initiate and drive operational "best practice" projects based on performance trends and market dynamics.
 </li>
 </ul>
 
 
 
 
 🔹 Requirements &amp; Qualifications
 
 <ul>
 <li>
 
 Experience:
 
 5&ndash;8+ years of proven experience in
 
 Soft Services Operations
 
 within the UAE.
 </li>
 <li>
 
 Technical Expertise:
 
 Deep exposure to
 
 Pest Control, Security Services (SIRA), and Specialized Cleaning/FM
 
 .
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Thorough understanding of Dubai authority requirements and labor laws.
 </li>
 <li>
 
 Leadership:
 
 Strong ability to lead large, diverse teams and manage high-level stakeholders.
 </li>
 <li>
 
 Skills:
 
 Advanced negotiation, analytical, and communication skills.
 </li>
 <li>
 
 Mandatory:
 
 Valid
 
 UAE Driving License
 
 .
 </li>
 </ul>
 
 
</div>

Operations Manager / Executive

Explore 1255+ Technical account manager in Dubai this February. Find roles across top companies and apply now to boost your career.