telesales executive

receptionist

electrician

office administrator

telephone operator

telephone exchange operator

The First Collection

<div>Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

Telephone Operator

The First Group Hospitality

The First Group

Hilton

<div>
 A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
 
 
 
 What will I be doing?
 
 
 
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Process all incoming and outgoing calls accurately and courteously
 </li>
 <li>
 Records and controls accurately wake up calls
 </li>
 <li>
 Pages guests in co-operation with concerned departments
 </li>
 <li>
 Assists guests with international calls and directory queries
 </li>
 <li>
 Calls guests by name whenever possible
 </li>
 <li>
 Pages staff member when requested
 </li>
 <li>
 Abides by principles of guest privacy
 </li>
 <li>
 Handles guests' needs or requests and reports complaints to the Supervisor
 </li>
 <li>
 Report on logbook daily
 </li>
 <li>
 Bill call costs
 </li>
 <li>
 Aware of local telephone listings and frequently dialed numbers
 </li>
 <li>
 Advises defects on switchboard equipment to Supervisor
 </li>
 <li>
 Attends to all guest queries and requests promptly
 </li>
 <li>
 Maintains detailed knowledge of the Hotel's fire, life and safety system
 </li>
 <li>
 Maintain Hotel Information
 </li>
 <li>
 Provide secretarial services for guests
 </li>
 <li>
 Efficient in the use of all business center equipment
 </li>
 <li>
 Update traffic sheets accurately
 </li>
 <li>
 Handle complaints promptly and follow up thoroughly on action taken
 </li>
 <li>
 Promote in house service and facilities
 </li>
 <li>
 Update airline schedules and guides the guest whenever requested
 </li>
 <li>
 Co-ordinate the reservations of meeting rooms
 </li>
 <li>
 Advise to Supervisor all stationary needs in advance
 </li>
 <li>
 Ensure cleanliness of work area and clean your work area prior to departing
 </li>
 <li>
 Report daily activities in logbook
 
 
 
 </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 
 
 <ul>
 <li>
 Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
 </li>
 <li>
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
 </li>
 <li>
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
 </li>
 <li>
 Log security incidents and accidents in accordance with hotel requirements
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 
 Drive for Results:
 
 
 
 <ul>
 <li>
 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
 </li>
 <li>
 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
 
 
 
 </li>
 </ul>
 
 Understanding the Business:
 
 
 
 <ul>
 <li>
 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
 </li>
 <li>
 Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
 </li>
 <li>
 Demonstrates an understanding of competitors' major strengths and weaknesses
 </li>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Hospitality:
 
 
 
 <ul>
 <li>
 Demonstrates an understanding of competitors' major strengths and weaknesses
 </li>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
 </li>
 <li>
 Actively participate in wider hotel meetings
 </li>
 <li>
 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
 
 
 
 </li>
 </ul>
 
 Adaptability:
 
 
 
 <ul>
 <li>
 Be comfortable and effective in an environment of ambiguity or change
 </li>
 <li>
 Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
 </li>
 <li>
 Complete tasks as directed by Management
 
 
 
 </li>
 </ul>
 
 Developing Self:
 
 
 
 <ul>
 <li>
 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
 </li>
 <li>
 Seek feedback on areas of shortfall
 </li>
 <li>
 Maximize opportunities for self-development
 
 
 
 </li>
 </ul>
 
 Reliability:
 
 
 
 <ul>
 <li>
 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
 </li>
 <li>
 Follow standards, policies and procedures
 </li>
 <li>
 Meet hotel attendance and grooming standards
 
 
 
 </li>
 </ul>
 
 Cultural Awareness:
 
 
 
 <ul>
 <li>
 Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

SCA Sistemas de Control y Automatización Neumática

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally and warmly receive each Guest call, ensuring a friendly interaction.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Address every query with politeness and courtesy, consistently exceeding Guest expectations.
 </li>
 <li>
 Greet Guests by name upon calling, adhering to the established standard.
 </li>
 <li>
 Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
 </li>
 <li>
 Cultivate awareness of Guest profiles through the Opera Guest profile system.
 </li>
 <li>
 Complete long-distance call vouchers and accurately record them on the traffic sheet.
 </li>
 <li>
 Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
 </li>
 <li>
 Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
 </li>
 <li>
 Take messages for Guests and Management in accordance with prescribed standards.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

LA SUITE

<div>Company Description 
Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel &amp; Apartments.
Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf. 
Job Description 
Job Purpose
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel&rsquo;s standards.
Primary Responsibilities
Operation<ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Ensure smooth internal telecommunication as per Hotel Standards</li><li>
Record and control wake-up calls accurately</li><li>
Assist guests with international calls and directory queries. Address guests by name whenever possible</li><li>
Bill call costs</li><li>
Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty Manager</li><li>
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations</li><li>
Page staff member when requested</li><li>
Abide by principles of guest privacy</li><li>
Be aware of local telephone listings and frequently dialed numbers</li><li>
Advise defects on switchboard equipment to Supervisor</li><li>
Maintain a clean work environment</li></ul> 

Qualifications 
Knowledge and Experience<ul><li>
Secondary / High school education</li><li>
Minimum 1 year of relevant experience</li><li>
Excellent reading, writing and oral proficiency in English language</li><li>
Ability to speak other languages and basic understanding of local languages will be an advantage</li></ul>
Competencies<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Must be well-presented and professionally groomed at all times</li></ul></div>

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