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customer service representative Jobs in Dubai

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telephone operator receptionist

IHG Hotels & Resorts

<div><div>Franchise Hotel - Telephone Operator - Russian/Arabic Speaker
<div><div>Hotel Brand: VOCO Hotels
 
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)
Job number: FRDXBCA4046<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels 
Your day to day

Answering Calls: 
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.

Order Management: 
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.

Call Transfers: 
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.

Menu Knowledge: 
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.

Guest Assistance: 
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.

Follow-Up: 
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.

Delivery of Food: 
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.

Mise en Place: 
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service.

Answering Calls: 
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.

Order Management: 
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.

Call Transfers: 
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.

Menu Knowledge: 
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.

Guest Assistance: 
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.

Follow-Up: 
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.

Delivery of Food: 
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.

Mise en Place: 
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service. 
What we need from you
<div>
<div><div><div>FUNCTIONAL PRE-REQUISITIES:</div><div> 

BEHAVIOURAL COMPETENCIES:</div></div><div> 
<div>
Educational Qualifications: 1</div><div> 

Bachelor&rsquo;s Degree in Hospitality, Business Administration OR related.</div><div> 
<ul><li> Excellent Communication Skills</li></ul>
<ul><li> Excellent organization skills</li></ul>
<ul><li> Customer Orientation</li></ul>
<ul><li> Team work</li></ul>
<ul><li> New ways of working</li></ul>
<ul><li> Multitasking</li></ul>
<ul><li> Creativity &amp; Innovation</li></ul>
<ul><li> Analytics Focus</li></ul>
<ul><li> Logical reasoning</li></ul></div></div><div> 
<div>
Years of Experience:</div><div> 

Max &ndash; 12 / Min - 8</div></div><div><div> 

Industries Acceptable From:</div><div> 

Hospitality</div></div><div> 
<div>
Role Specific Qualifications &amp; Training:</div><div> 

Certification in supply chain management OR similar 
</div></div> 
<div><div>Languages Required:</div><div> 

Fluent English</div></div><div> 
<div>
Computer and Software Proficiency:</div><div> 

Hotel Reservations Software</div></div><div> 
<div>
Driving License:</div><div> 

NA 
</div>
</div> 
<div><div>Travel Availability / Time Flexibility:</div><div> 

World Islands &ndash; Dubai / Very Essential</div></div><div><div> 

Work Relationships:</div><div> 

Internal: Executive Committee
External: Suppliers/Vendors</div></div></div></div> 

 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Franchise Hotel - Telephone Operator - Russian/Arabic Speaker

CREDITCARE CREDIT MANAGEMENT LLC

Job description:We need only Telesales As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telecaller is a company representative that contacts the existing or potential prospects with the intention of closing a sale. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.Requirements -&middot; Proven experience as telesales representative or other sales&middot; Proven track record of successfully meeting sales quota preferably over the phone&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints&middot; Excellent phone and presentation skillsJob Role:&middot; Contacting potential or existing customers to inform them about the product or service.&middot; Closing sales deals over the phone and maintaining good customer relationships.&middot; Gathering data &amp; generating leads.&middot; Capable of achieving the monthly target.&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.&middot; Keeping records of calls and sales and noting helpful information.&middot; Manifesting excellent communication and presentation skills.&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships&middot; Addressing the queries about the services of the company and tactfully resolving the same.Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.Job Types: Full-time, Permanent, FresherPay: Up to AED3,000.00 per monthJob Types: Full-time, Permanent, FresherJob Types: Full-time, Permanent, FresherPay: Up to AED3,500.00 per month

Telecaller Executive Female

Harooni Design

Job Summary:We are seeking a dynamic and results-driven Sales to join our team. The ideal candidate will be responsible for driving sales growth, building strong client relationships, and supporting marketing initiatives to enhance brand visibility and market presence. This role requires someone with excellent communication skills, a strong sales background, and hands-on marketing experience.Key Responsibilities:Identify, develop, and manage new business opportunities to achieve sales targets.Build and maintain strong relationships with existing and potential clients.Conduct market research to identify customer needs, market trends, and competitor activities.Prepare and deliver persuasive sales presentations and proposals.Collaborate with the marketing team to develop promotional campaigns, digital marketing strategies, and branding initiatives.Manage social media accounts and contribute to content creation to increase engagement and reach.Represent the company at trade shows, networking events, and client meetings.Prepare regular sales reports, forecasts, and performance analysis.Ensure customer satisfaction and handle client concerns professionally.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).Proven experience in sales with additional knowledge of marketing.Strong communication, negotiation, and interpersonal skills.Ability to meet and exceed sales targets.Knowledge of digital marketing tools, CRM systems, and social media management.Self-motivated, goal-oriented, and capable of working independently and as part of a team.Strong organizational and time-management skills.Benefits:Competitive salary and commission structure.Career growth opportunities.Training and development support.Friendly and professional work environment.Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Receptionist Cum Sale/ Telecommunication Officer

Mondial Travels LLC

We are looking for a professional and customer-focused individual to manage tele-sales activities and front desk reception duties.Key Responsibilities:<ul><li>Make outbound calls, follow up on leads, and support sales activities.</li><li>Promote company products/services and achieve sales targets.</li><li>Handle customer inquiries and maintain CRM records.</li><li>Greet visitors, manage calls, and ensure a professional front desk presence.</li><li>Assist with scheduling, correspondence, and basic admin tasks.</li></ul>Requirements:<ul><li>Experience in telesales/telemarketing or customer service.</li><li>Reception/front desk experience preferred.</li><li>Strong communication, multitasking, and sales skills.</li><li>Proficiency in Microsoft Office &amp; CRM systems.</li><li>Professional appearance and personality.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Receptionist/Telemarketer

The Expert Advice

Welcome to The Expert Advice, your premier destination for comprehensive immigration solutions on a global scale. At The Expert Advice, we understand that immigration is not just a legal process; it&rsquo;s a life-changing journey that impacts individuals, families, and businesses worldwide. With our global reach and expertise, we are dedicated to providing personalized immigration services tailored to meet the diverse needs of our clients across borders.Job Description: As a Part-Time Russian Speaker Female Only you will be responsible for making outbound calls, attending inbound inquiries, and assisting clients in their preferred language. Your role will be to clearly explain our services, schedule appointments, and ensure proper follow-ups with clients.Key Responsibilities:<ul><li>Make outbound calls to potential clients and explain our services in English.</li><li>Attend to inbound calls and respond to client queries politely and professionally.</li><li>Maintain client records and update call logs.</li><li>Russian Speaker Female Only</li><li>Assist the sales/consulting team with follow-ups and appointment scheduling.</li><li>Provide accurate information and ensure a positive client experience.</li></ul>Requirements:<ul><li>Fluency in English.</li><li>Russian Speaker Female Only</li><li>Previous telesales / customer service / calling experience is an advantage.</li><li>Positive attitude, confidence, and ability to communicate effectively.</li><li>Must be available to work from the office on a part-time basis.</li></ul>Benefits:<ul><li>Flexible part-time working hours.</li><li>Friendly office environment.</li><li>Opportunity to gain experience in a professional consultancy.</li><li>Attractive hourly/monthly compensation (to be discussed during interview).</li><li>Russian Speaker Female Only</li></ul>Job Type: Part-timePay: AED2,500.00 - AED3,000.00 per monthExpected hours: 8 per week

Part-Time Caller – Russian Speaker Female Only

Hyatt Vacation Ownership

<div><h3 class="jobSectionHeader">Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</h3><h1 class="jobSectionHeader">
Marketing Receptionist (Emirati National)</h1>
POSITION SUMMARY
 Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<h1 class="jobSectionHeader">
CRITICAL TASKS</h1>
Safety and Security<ul><li>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li></ul>
 Policies and Procedures<ul><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Protect the privacy and security of guests and coworkers.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul>
Guest Relations<ul><li>
Address guests' service needs in a professional, positive, and timely manner.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Assist other employees to ensure proper coverage and prompt guest service.</li></ul>
Communication<ul><li>
Speak to guests and co-workers using clear, appropriate and professional language.</li><li>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li><li>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>
Talk with and listen to other employees to effectively exchange information.</li></ul><h1 class="jobSectionHeader">
Marketing Receptionist Job Family: Receptionist</h1><ul><li>
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li><li>
Working with Others</li><li>
Support all co-workers and treat them with dignity and respect.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li><li>
 Physical Tasks</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Computers/Software</li><li>
Transmit information or documents using a computer.</li><li>
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.</li><li>
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.</li><li>
Input Leads from all sources to Goldmine system.</li><li>
Replace to other MKT administrators.</li><li>
Export data the TM&rsquo;s and SE&rsquo;s bookings from OTM.</li><li>
Weekly and daily new OTM reports.</li><li>
Update successful tours to owners on OTM system.</li><li>
Assist the Marketing Executive with the implementation of marketing programs.</li><li>
To maintain filing system</li><li>
Co-ordinate appointments</li><li>
To receive and respond to correspondence from Direct Mail programs</li><li>
To liaise with marketing companies to support local and regional marketing programs</li></ul>
 Office Equipment<ul><li>
Transmit information or documents using mail, or facsimile machine.</li><li>
Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.</li></ul><div><h1 class="jobSectionHeader"> 
CRITICAL COMPETENCIES</h1></div>
Marketing Receptionist Job Family: Receptionist
 Analytical Skills
 Computer Skills
 Learning
 Decision-Making
Interpersonal Skills
Customer Service Orientation Interpersonal Skills
Team Work
Diversity Relations
Communications
Listening
English Language Proficiency Communication
Telephone Etiquette Skills
Applied Reading
Writing
Personal Attributes
Dependability
Integrity
Stress Tolerance
Positive Demeanor
Presentation
Adaptability/Flexibility
Organization
Detail Orientation
Multi-Tasking
Time Management
Planning and Organizing
General Administration
Typing
Computer Software Microsoft Office
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Marketing Receptionist (Emirati National)

Admiral Plaza Hotel & Gateway Hotel

<ul><li>Looking for 1 Male Receptionist.( URGENT)</li><li>Minimum of 2 Years Experience in the Same position with UAE or Outside UAE.</li><li>Experience in IDS or WINHS will be an advantage.</li><li>Greet all guests and assist them for check-in and check-out in a Hospitality Manner.</li><li>Keeps a safe and clean reception area by complying with procedures, rules, and regulations.</li><li>Greet Guest with a positive and helpful attitude.</li><li>Proper Grooming and Hygiene is maintained as per the standard.</li><li>Make sure to have a positive and Can Do Attitude at all times irrespective of the Guest behavior and schedule of the Work.</li><li>To have a Team Member Attitude and to have a proper Co Operation with your colleagues and Supervisors at all times.</li><li>Proper Telephone Etiquette are maintained while answering the Calls.</li></ul>Job Type: Contract Contract length: 24 monthsPay: Up to AED1,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Hotel Receptionist

Explore 192+ Telephone operator receptionist in Dubai this September. Find roles across top companies and apply now to boost your career.