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customer service representative Jobs in Dubai

customer service representative

call center agent

front office supervisor

telephone operator receptionist

The First Group Hospitality

<div>Overview:<div> 
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div></div><div> 
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div></div><div> 
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

Telephone Operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

Gevora Hotel

Key Responsibilities<ul><li>Answer incoming calls promptly, courteously, and professionally</li><li>Route calls to the correct department, extension, or person</li><li>Take accurate messages and ensure timely delivery</li><li>Make outgoing calls as requested</li><li>Provide clear and accurate information to callers</li><li>Handle basic inquiries and assist callers with common questions</li><li>Maintain a polite, friendly, and professional tone</li><li>Resolve minor issues or escalate when necessary</li><li>Maintain and update telephone directories and contact lists</li><li>Log call information as per company procedures</li><li>Assist with communication-related administrative tasks</li><li>Operate switchboards, PBX systems, or call-routing software</li><li>Identify and report technical issues with phone systems</li><li>Maintain confidentiality of caller and company information</li><li>Follow communication protocols and safety procedures</li><li>Support front office or reception tasks as needed</li></ul>Job Type: Full-time

Marriott International

<div>Additional Information 
Job Number25188380 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Perfect skin beauty center

We need a female receptionist with at least 2 years experience in beauty center and clinic in UAE. fluent in English.Salary 3000 AED - 4000Full job description:<ul><li>Welcome patients and visitors.</li><li>Answer telephone and chat inquiries for new and existing patients.</li><li>Assisting patient's inquiry and explain clinic services appropriately to patients.</li><li>Scheduling appointment bookings in the clinic calendar.</li><li>Fill cancelled/rescheduled appointments to ensure a full schedule.</li><li>Call patients for appointment confirmation.</li><li>Request patient feedback after completion of the service.</li><li>Collaborates and follow-up with other staff members to make sure that procedures are being done in a timely manner.</li><li>Running end-of-day reception reports</li><li>Log calls and inquiries.</li></ul>Knowledge, skills, and abilities;<ul><li>Candidate should have previous UAE work experience in clinic or medical centers.</li><li>Languages- English, Arabic speaking is an added advantage</li><li>Must have good customer relation and excellent communication skills in both writing and speaking.</li><li>Must be computer literate.</li><li>Strong inter-personal and relationship building skills.</li><li>Must be able to work effectively with doctors, personnel and patients in a variety of situations.</li><li>background in marketing (preferred)</li></ul>Requirements and Qualifications:<ul><li>Minimum of 2 years working experience in a clinic or salon set up as receptionist.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>What is your nationality</li></ul>Experience:<ul><li>Salon ir clinic receptionist: 2 years (Required)</li></ul>

Female clinic receptionist

Myedegree

Overview Customer Service Jobs in Dubai. The Customer Service Jobs in Dubai open the gate to the world where communication is the touch with the culture. As a customer service professional inarguably the global capital, you will not simply be picking up the phone, you will have the privilege of making new friends in every walk of life.Looking for a Customer Service Employee in Dubai, UAE. The Candidate must be able to get along with other employees and ensure the customer is duly satisfied with the services provided.The candidate should be amicable and polite at all along toward ensuring the highest standards of customer satisfaction. Preference will be given to applicants with experience; However, those with no experience can still apply. Salary ranges from AED4500 to AED5500. Call for further information.Call Centre representatives are an essential part of the team and must possess good communication skills with a customer orientation.The main job description covers the processing of incoming calls and outbound calls concerning customers, covering inquiries about products and services, complaints, resolution, and overall client satisfaction.A candidate for the position should possess excellent communication and listening skills while being patient and remaining calm, working in a high-pressure environment.Preference will be given for past experiences in customer service or call centres. But those without experience will be given training.We are looking for a Telephone Operator who will be smart and courteous and who will be part of a multi-national company in Dubai.The selected candidate, as per the requirement, will act as the first point of contact on behalf of every caller, such that all incoming and outgoing calls should be handled competently and with zeal. Responsibilities <ul><li>Take and transfer incoming telephone calls, pass and receive calls promptly and proficiently.</li><li>Be informative to callers by giving them correct information on services and departments of the company, and people who may be called.</li><li>Maintain an updated internal directory of extensions, contact numbers, and staff schedules.</li><li>Take messages accurately and ensure timely delivery to appropriate recipients.</li><li>Maintain strict confidentiality with respect to caller information and internal communication.</li><li>Help staff and departments with making outgoing calls when needed.</li><li>Handle urgent/emergency calls and make protocol per protocol.</li><li>Must operate the telephone switchboards, multi-line systems, or communication software.</li></ul> Requirements <ul><li>High school diploma or equivalent.</li><li>Professional experience in a telephone operator capacity or receptionist, in customer service or similar position. Excellent, clear speaking voice with professional etiquette on the phone.</li><li>Excellent verbal communication and listening skills. Be able to multitask while staying calm under pressure.</li><li>Basic PC and general knowledge of phone systems.</li></ul>Looking for a Customer Service Executive who would assist consumers in Dubai and resolve their concerns. Anyone interested can WhatsApp their CV to our number. Responsibilities <ul><li>Reception of customer calls and messages</li><li>Providing accurate information and solutions</li></ul>Dubai, UAE is urgently in Need of a Receptionist. Both Males and females can apply. Coordinating and making reservations for Medical tests/Emirates ID applications. Basic Job Responsibilities <ul><li>Support for the HR department.</li><li>Visa processing & coordinating with the PROs</li></ul>Cooperative Office Staff for a well-known company in Dubai. Fore candidate for the position has to be well-organized and can out various office-relatedadministrativeadministrationjobsjobs, including clerical jobs, so that it facilitates all functionalities within the office.The basic roles and functions are document management, scheduling meetings, email management, and assisting the senior employees in undertaking assigned duties every day.We are currently seeking a Dubai Driver. Please have some prior experience before applying. Interested candidates can send their CV through WhatsApp. Responsibilities <ul><li>Safely operate the assigned vehicle to transport passengers or deliver goods. Perform all applicable traffic laws and safety regulations.</li><li>Conduct daily checks on a vehicle and ensure proper maintenance high quality customer care, and practice a professional image of the company.</li><li>Earlier, plan the most optimal travel route in the shortest time and with minimum fuel usage.</li><li>Ensure good conditions of the car and write about the mechanical fix.</li><li>Maintain the records of trips, mileage, and usage of fuel.</li></ul>We are looking for a cashier at our restaurant who meets good customer care services, someone who could scan selections for the customer, ensure prices and quantities are accurate, accept payment, then gives receipts for it, respond to inquiries, as well as give helpful information about customers' products, promotions or directions to an item location.You have to attend, though, responding to complaints, refunding or exchanging items, and keeping a clean work area.Sales rep needed. An excellent verbal skill set is to be developed to make this a successful digressive dealing in the sales and generation of leads, and prospecting for customers. Responsibilities <ul><li>Present, promote, and sell products/services by solid arguments to existing and prospective customers.</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.</li></ul> Requirements and skills <ul><li>Proven work experience as a Sales Representative.</li></ul>Our hospitality functions need a front desk agent. The responsibilities of this po, position include, but are not limited to, toting customers, managing check-in and check-out, processing payments, and handling inquiries. The successful candidate must have customer service skills and professionalism.Urgently looking for a Sales Lady and Salesman for the company in Dubai. Salary from 3500 AED to 5000 AED. Accommodations, transportation, and visa will be covered other benefits as mentioned under the UAE Labor Law. Please Share your CV through WhatsApp. The following qualities <ul><li>Greet and assist customers' needs & queries about products and services.</li><li>Advanced product/brand knowledge.</li><li>Carry out promotion of products and visual merchandising and displays.</li><li>Filipino, Indian, and Nepalese nationals can apply.</li></ul>Baristas are required to prepare and serve hot and cold beverages including various kinds of coffee and tea. Barista duties also consist of educating customers with respect to our drinks menu, recommending based on customers' likes or preferences, up-selling, special items and taking orders.The candidate should possess good knowledge regarding brewing equipment operation, customer service and be flexible concerning schedule. Note: This position comprises salary and tips in compensation. Responsibilities <ul><li>Welcome customers at the entry</li><li>Hand out the drink menu and answer questions regarding ingredients</li><li>Take orders, while paying close attention to detail (e.g., preferences in coffee blend, dairy, and sugar ratios)</li></ul>Dubai is waiting for cashiers who can speak very well and have a friendly attitude. Cashiers are meant to be trained for managing impressive transactions, making sure of accurate cash registers, and finally providing the best services to customers of retail stores, supermarkets, mallsWe're looking for a customer service representative to address inquiries and complaints from customers. You will also be required to do order, amendment, and escalation of complaints using those channels of communication.The experienced Restaurant Supervisor goes beyond the call of duty in supervising day operations and beyond exceptional service to our guests.The key responsibilities include front-of-house team management, coordinating shifts, ensuring cleanliness and food safety standards, addressing customer concerns, cutting through inventories, and ensuring the restaurant's smooth operation.Right experience managing restaurant affairs; excellent communication and leadership skills; strong commitment to being a provider of excellent customer service. A positive outlook and the ability to withstand high-pressure situations must exist within her or him. customer careA customer service assistant is not to be hired, and also issues and complaints from customers are managed. This includes order and change processing as well as the escalation of complaints across various channels.Being outstanding in this role requires one to remain calm in frustrating situations with customers while possessing experience with handling computers.Your email address will not be published. Required fields are marked Comment Name Email Website

Customer Service

ManpowerGroup Middle East

<div>
 
 
 Role:
 
 
 
 The Receptionist will be responsible for supporting the team with a variety of reception/administrative tasks to support the day-to-day operations of the organisation. The expansion of the client's office will significantly increase foot traffic, client interactions, and incoming calls. It is essential to ensure a professional and welcoming environment for visitors, clients, and employees. The receptionist will play a crucial role in managing calls, welcoming guests, coordinating appointments, and providing general administrative support.
 
 
 
 
 
 The
 
 Receptionist
 
 will be accountable to the following deliverables and KPIs:
 
 
 
 
 <ul>
 <li>
 Welcome and assist all visitors, serving as the first point of contact and representing the organization with professionalism and warmth. Manage incoming calls, emails, and general correspondence; respond to or redirect queries promptly and appropriately. Taking and ensuring messages are passed to the relevant staff members in a timely manner
 </li>
 <li>
 Manage meeting room availability and bookings
 </li>
 <li>
 Assessing the urgency and importance of situations/scenarios and take the appropriate action
 </li>
 <li>
 Setting up and managing ad-hoc meetings for day-to-day operational requirements
 </li>
 <li>
 Receiving, sorting, and distribution of mail and deliveries accordingly
 </li>
 <li>
 Provide general administrative and office support
 </li>
 <li>
 Coordinate the ordering, receiving and management of office supplies and stationery, catering and courier requests, and coordination with vendors as needed
 </li>
 <li>
 Maintaining safety and hygiene standards of the reception area
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Academic Degree or Diploma in Administration
 </li>
 </ul>
 
 
 
 
 
 Experience and Requirements:
 
 
 <ul>
 <li>
 Minimum 4 years of Secretarial / Office Administrative Experience
 </li>
 <li>
 Work across diverse cultures and geographies
 </li>
 <li>
 Proven track record of execution and managing competing tasks and demands
 </li>
 <li>
 Immediately available candidates will be highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Poise, tact and diplomacy
 </li>
 <li>
 Excellent verbal communication
 </li>
 <li>
 Good telephone communication etiquette
 </li>
 <li>
 Organised and resourceful
 </li>
 <li>
 Customer focused
 </li>
 <li>
 Adept at prioritizing, scheduling, and multitasking
 </li>
 <li>
 Fast and eager learner
 </li>
 <li>
 Strong work ethic, Integrity
 </li>
 <li>
 Finisher-Completer, Self-starter, Proactive, Get it Done
 </li>
 <li>
 Good level of written English
 </li>
 <li>
 Business Acumen, Information processing, Influencing others
 </li>
 <li>
 Data interpretation, Judgement, Continuous improvement
 </li>
 <li>
 Communication, Innovative, Agile, Accountable
 </li>
 <li>
 Poise, tact, and diplomacy
 </li>
 <li>
 Get it done, Communication, Innovative, Agile, Accountable
 </li>
 </ul>
</div>

Receptionist Admin

Explore 281+ Telephone operator receptionist in Dubai this December. Find roles across top companies and apply now to boost your career.

281 telephone operator receptionist jobs IN Dubai

Telephone Operator

Careline Operator (Arabic /Russian Speaker)

Telephone Operator

Telephone Operator

Female clinic receptionist

Customer Service

Receptionist Admin