sales manager

salesman

tele-sales manager

tele-sales representative

telesales executive

telesales manager

Bespoke Professionals

<p><b>Role Overview</b><br/>Lead the Consumer Lines telesales unit to achieve revenue targets through strong customer retention, efficient lead conversion, and continuous database growth. You&rsquo;ll design and manage a data-driven, automated telesales operation that delivers consistent results.</p><p><b>Key Responsibilities</b></p><ul><li>Set up and manage the telesales division structure, staffing, and KPIs.</li><li>Develop workflows for data intake, lead qualification, and sales conversion.</li><li>Build and maintain a steady data funnel through partnerships and campaigns.</li><li>Oversee data cleaning, enrichment, and CRM automation (tracking, scoring, renewals).</li><li>Manage telesales agents handling renewals and new sales, ensuring high conversion.</li><li>Create effective scripts, objection-handling guides, and training programs.</li><li>Monitor performance, analyze metrics, and recommend process improvements.</li><li>Ensure compliance with PDPL and data privacy standards.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or Insurance.</li><li>5&ndash;7 years&rsquo; telesales management experience in insurance or financial services.</li><li>Proven success leading a telesales operation (preferably motor insurance).</li><li>Strong CRM and automation knowledge (HubSpot, Zoho, Salesforce, etc.).</li><li>Excellent leadership, communication, and analytical skills.</li><li>English fluency; Arabic is an advantage.</li></ul><p><b>KPIs</b></p><p>Lead-to-sale conversion <b>Qualified lead growth </b> Agent productivity <b>Renewal retention</b></p><p>Job Types: Full-time, Part-time, Permanent, Temporary, Contract</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in managing a telesales team?</li><li>Have you ever set up or launched a telesales unit from scratch?</li><li>Do you have direct experience in insurance or financial services telesales?</li><li>Which CRM systems or automation tools have you worked with?</li><li>What was your average lead-to-sale conversion rate or target achievement in your previous role?</li><li>What&rsquo;s the largest telesales team you have managed and how did you measure their performance?</li></ul>

Tele-Sales Manager Required

Braxtone Group

<div>
 <strong>
  Role Purpose
  <br/>
  <br/>
 </strong>
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Business Unit Setup
  </li>
  <li>
   Establish the telesales division structure, staffing, and performance framework.
  </li>
  <li>
   Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
  </li>
  <li>
   Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
  </li>
  <li>
   Data &amp; Lead Management
  </li>
  <li>
   Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
  </li>
  <li>
   Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
  </li>
  <li>
   Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
  </li>
  <li>
   Lead Generation &amp; Automation
  </li>
  <li>
   Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
  </li>
  <li>
   Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
  </li>
  <li>
   Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
  </li>
  <li>
   Telesales Operations
  </li>
  <li>
   Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
  </li>
  <li>
   Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
  </li>
  <li>
   Annual training program for the Telesales team
  </li>
  <li>
   Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
  </li>
  <li>
   Performance &amp; Reporting
  </li>
  <li>
   Analyze conversion metrics, agent productivity, and campaign effectiveness.
  </li>
  <li>
   Generate performance reports and actionable insights for management.
  </li>
  <li>
   Recommend process or technology improvements to increase efficiency and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
  </li>
  <li>
   Certification in telesales management or CRM systems (preferred).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
  </li>
  <li>
   Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
  </li>
  <li>
   Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent leadership and team development skills.
  </li>
  <li>
   Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
  </li>
  <li>
   Analytical mindset with experience using dashboards, metrics, and performance tools.
  </li>
  <li>
   Fluent in English. Arabic is an advantage.
  </li>
  <li>
   Strong communication, motivational, and coaching skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs / Success Metrics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Growth in qualified lead volume.
  </li>
  <li>
   Lead-to-sale conversion rate.
  </li>
  <li>
   Cost per acquisition.
  </li>
  <li>
   Agent productivity (calls per day, talk time, conversion).
  </li>
  <li>
   Database growth and renewal retention rates.
  </li>
 </ul>
</div>


Tele-sales Manager

<p><strong>Role Purpose:</strong></p><p>Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Business Unit Setup</strong></p><ul><li>Establish the telesales division structure, staffing, and performance framework.</li><li>Develop operational workflows covering data intake, qualification, lead management, and sales conversion.</li><li>Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.</li></ul><p><strong>2. Data &amp; Lead Management</strong></p><ul><li>Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.</li><li>Supervise data cleaning, enrichment, and qualification processes through lead generation agents.</li><li>Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.</li></ul><p><strong>3. Lead Generation &amp; Automation</strong></p><ul><li>Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.</li><li>Design and oversee the automation of lead scoring, segmentation, and pipeline movement.</li><li>Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.</li></ul><p><strong>4. Telesales Operations</strong></p><ul><li>Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.</li><li>Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.</li><li>Annual training program for the Telesales team</li><li>Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.</li></ul><p><strong>5. Performance &amp; Reporting</strong></p><ul><li>Analyze conversion metrics, agent productivity, and campaign effectiveness.</li><li>Generate performance reports and actionable insights for management.</li><li>Recommend process or technology improvements to increase efficiency and customer satisfaction.</li></ul><p>&nbsp;</p><p><strong>Candidate Profile</strong></p><p><strong>Education:</strong></p><ul><li>Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.</li><li>Certification in telesales management or CRM systems (preferred).</li></ul><p><strong>Experience:</strong></p><ul><li>Minimum 5–7 years of experience in telesales management within insurance or financial services.</li><li>Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.</li><li>Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.</li></ul><p><strong>Skills &amp; Competencies:</strong></p><ul><li>Excellent leadership and team development skills.</li><li>Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).</li><li>Analytical mindset with experience using dashboards, metrics, and performance tools.</li><li>Fluent in English. Arabic is an advantage.</li><li>Strong communication, motivational, and coaching skills.</li></ul><p>&nbsp;</p><p><strong>KPIs / Success Metrics</strong></p><ul><li>Growth in qualified lead volume.</li><li>Lead-to-sale conversion rate.</li><li>Cost per acquisition.</li><li>Agent productivity (calls per day, talk time, conversion).</li><li>Database growth and renewal retention rates.</li></ul>

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p></p><p>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express</p><p><br>
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p></p><p><b>
ROLE PURPOSE:</b></p><ul><li><p>
Telesales promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirement with the appropriate DHL service. Develops and maintain relationships with new and existing clients by prospecting and responding to business development needs.</p></li></ul><p></p><p>
</p><p><b>YOUR TASKS:</b></p><ul><li>
Manage a portfolio of customers via telephone, building strong relationships, and growing accounts to their full potential.</li><li>
Coordinate with different departments to ensure all customer queries, problems, or issues are dealt with appropriately.</li><li>
Generate revenue and/or profit through inbound or outbound calls to an established account base and prospective customers.</li><li>
Handle incoming customer calls with the intent of extending contact to sell new or additional products and/or services.</li><li>
Take orders, manage relationships, close sales by phone, and prepare appropriate documentation.</li><li><p>
Coordinate with sales management on the implementation of sales plans, including special promotional efforts.</p></li></ul><p></p><p>
</p><p></p><p><b>YOUR PROFILE:</b></p><ul><li>
Educated to Degree Level.</li><li>
Telephone / Sales experience customer interface experience essential.</li><li>
BAH Driving license an advantage.</li><li>
Good command of English language; Arabic is critical.</li><li>
Excellent PC skills (MS Word &amp; Excel).</li><li>
Numerically literate.</li><li>
Well-developed communication &amp; selling skills.</li><li>
Professional Telephone Behavior.</li><li>
Customer Services attitude (controlled temperament).</li><li>
Dedicated, Hard-working and Enthusiastic.</li><li>
Flexible and prepared to work long hours.</li><li>
Reliable.</li><li><p>
Ability to work under pressure.</p></li></ul><p></p><p>
</p><p><b>OUR OFFER:</b></p><ul><li>
Strong career support in an international environment.</li><li>
Great culture and colleagues.</li><li>
Multifarious benefit programm.</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p><b>
We look forward to receiving your application!</b></p></div><p></p>

Telesales Executive

DHL Express

<div>
 <strong>
  YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
  <br/>
  <br/>
 </strong>
 Would you like to become part of the world's most international company in the world?
 <br/>
 <br/>
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 <br/>
 <br/>
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 <br/>
 <br/>
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 <br/>
 <br/>
 <strong>
  ROLE PURPOSE:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Telesales promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirement with the appropriate DHL service. Develops and maintain relationships with new and existing clients by prospecting and responding to business development needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  YOUR TASKS:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage a portfolio of customers via telephone, building strong relationships, and growing accounts to their full potential.
  </li>
  <li>
   Coordinate with different departments to ensure all customer queries, problems, or issues are dealt with appropriately.
  </li>
  <li>
   Generate revenue and/or profit through inbound or outbound calls to an established account base and prospective customers.
  </li>
  <li>
   Handle incoming customer calls with the intent of extending contact to sell new or additional products and/or services.
  </li>
  <li>
   Take orders, manage relationships, close sales by phone, and prepare appropriate documentation.
  </li>
  <li>
   Coordinate with sales management on the implementation of sales plans, including special promotional efforts.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  YOUR PROFILE:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Educated to Degree Level.
  </li>
  <li>
   Telephone / Sales experience customer interface experience essential.
  </li>
  <li>
   BAH Driving license an advantage.
  </li>
  <li>
   Good command of English language; Arabic is critical.
  </li>
  <li>
   Excellent PC skills (MS Word &amp; Excel).
  </li>
  <li>
   Numerically literate.
  </li>
  <li>
   Well-developed communication &amp; selling skills.
  </li>
  <li>
   Professional Telephone Behavior.
  </li>
  <li>
   Customer Services attitude (controlled temperament).
  </li>
  <li>
   Dedicated, Hard-working and Enthusiastic.
  </li>
  <li>
   Flexible and prepared to work long hours.
  </li>
  <li>
   Reliable.
  </li>
  <li>
   Ability to work under pressure.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR OFFER:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong career support in an international environment.
  </li>
  <li>
   Great culture and colleagues.
  </li>
  <li>
   Multifarious benefit programm.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 <br/>
 <br/>
 <strong>
  We look forward to receiving your application!
 </strong>
</div>


stc Bahrain

<div>
 <p>
  <strong>
   Job Objective:
  </strong>
 </p>
 <p>
  Work closely with InsurTech &amp; Emerging Products team to develop products, monitor performance and implement initiative to grow performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Conduct market research and opportunity analysis to identify new insurance and emerging products and iterations in existing products.
  </li>
  <li>
   Collaborate with cross functional teams to launch products from digital, retail, telesales and other channels.
  </li>
  <li>
   Monitor the performance of the products and solutions across sales channels and report it to management on daily, weekly and monthly basis.
  </li>
  <li>
   Design and implement initiatives (communication and marketing plans, campaigns, incentives, enhancements, trainings programs etc.) to drive performance improvements.
  </li>
  <li>
   Leverage the synergies between other products and cross functional teams across stc Group to drive superior value for InsurTech and Emerging Services products.
  </li>
  <li>
   Perform other duties as requested.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification &amp; Experience:
  </strong>
 </p>
 <p>
  <em>
   Minimum requirements:
  </em>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration / Marketing / Communications / Engineering or any other related field
  </li>
 </ul>
 <p>
  <em>
   Preferred:
  </em>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in Business Administration / Marketing / Communications / Engineering or any other related field or MBA
  </li>
 </ul>
 <p>
  3+ years of relevant experience in product and performance management.
 </p>
 <p>
  Experience in telecom or insurance industry would be a plus point.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Impact:
  </strong>
 </p>
 <ul>
  <li>
   The Emerging Services Executive position will play a pivotal role in driving the success and expansion of our Emerging &amp; InsurTech products portfolio.
  </li>
  <li>
   The incumbent's insights and strategic initiatives will directly impact user engagement, revenue growth, and market positioning for our Emerging &amp; InsurTech products.
  </li>
  <li>
   By analyzing product metrics and identifying growth opportunities, the incumbent will ensure continuous performance enhancement and contribute to the overall business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Job Competencies:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Data-Driven Analysis
   </strong>
   : Expertise in interpreting product performance metrics to inform decision-making.
  </li>
  <li>
   <strong>
    Growth Strategy Development:
   </strong>
   Ability to design and implement strategies that accelerate product adoption and market penetration.
  </li>
  <li>
   <strong>
    Cross-Functional Collaboration
   </strong>
   : Skilled at working with product, marketing, sales, and engineering teams to align growth initiatives.
  </li>
  <li>
   <strong>
    Market Research
   </strong>
   : Proficient in identifying market trends and customer needs to guide product enhancements.
  </li>
 </ul>
</div>


Emerging Services Executive

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc
</div></div><div><div><b>Sector</b>
</div><div><div><b>CONSUMER
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>16-Oct-2025
</div></div><div><div><p>Job Objective</p>
</div><div><p>Work closely with InsurTech &amp; Emerging Products team to develop products, monitor performance and implement initiative to grow performance.</p>
</div></div><div><div><p>Key Responsibilities</p>
</div><div><ul><li><p>Conduct market research and opportunity analysis to identify new insurance and emerging products and iterations in existing products.</p></li><li><p>
Collaborate with cross functional teams to launch products from digital, retail, telesales and other channels.</p></li><li><p>
Monitor the performance of the products and solutions across sales channels and report it to management on daily, weekly and monthly basis.</p></li><li><p>
Design and implement initiatives (communication and marketing plans, campaigns, incentives, enhancements, trainings programs etc.) to drive performance improvements.</p></li><li><p>
Leverage the synergies between other products and cross functional teams across stc Group to drive superior value for InsurTech and Emerging Services products.</p></li><li><p>
Perform other duties as requested.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience</p>
</div><div><p><i>Minimum requirements:</i></p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration / Marketing / Communications / Engineering or any other related field</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Master&rsquo;s degree in Business Administration / Marketing / Communications / Engineering or any other related field or MBA</p></li></ul><p>
3+ years of relevant experience in product and performance management.</p><p>
Experience in telecom or insurance industry would be a plus point.
</p></div></div><p></p><div><div><p>Role Impact</p>
</div><div><ul><li><p>The Emerging Services Executive position will play a pivotal role in driving the success and expansion of our Emerging &amp; InsurTech products portfolio.
</p></li><li><p>The incumbent's insights and strategic initiatives will directly impact user engagement, revenue growth, and market positioning for our Emerging &amp; InsurTech products.
</p></li><li><p>By analyzing product metrics and identifying growth opportunities, the incumbent will ensure continuous performance enhancement and contribute to the overall business objectives.</p></li></ul>
</div></div><div><div><p>Key Job Competencies</p>
</div><div><ul><li><p><b>Data-Driven Analysis</b>: Expertise in interpreting product performance metrics to inform decision-making.</p></li><li><p><b>
Growth Strategy Development:</b> Ability to design and implement strategies that accelerate product adoption and market penetration.</p></li><li><p><b>
Cross-Functional Collaboration</b>: Skilled at working with product, marketing, sales, and engineering teams to align growth initiatives.</p></li><li><p><b>
Market Research</b>: Proficient in identifying market trends and customer needs to guide product enhancements.</p></li></ul>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Explore 150+ Telesales manager in Manama this October. Find roles across top companies and apply now to boost your career.

150 telesales manager jobs IN Manama

Tele-Sales Manager Required

Tele-sales Manager

Tele-sales Manager

Telesales Executive

Telesales Executive

Emerging Services Executive

Emerging Services Executive