business development manager – egypt, hub delivery

customer service advisor – arabic speakers - cairo

deloitte innovation hub i backend development tech lead i cairo i egypt

account lead - consumer(egypt) Jobs in Cairo Egypt

account lead - consumer(egypt)

account manager - (remote - egypt) Jobs in Cairo Egypt

account manager - (remote - egypt)

business development manager – egypt, hub delivery Jobs in Cairo Egypt

customer service advisor – arabic speakers - cairo Jobs in Cairo Egypt

deloitte innovation hub i backend development tech lead i cairo i egypt Jobs in Cairo Egypt

tiktok live partner growth incubation manager cairo

ARQQA

<div>
 We&rsquo;re looking for a creative and fast-paced Digital Content Designer to join our Marketing team. This role is ideal for someone who lives and breathes social media and knows how to turn ideas into scroll-stopping, performance-driven content, especially in the fintech space.
 
 
 You&rsquo;ll be responsible for creating engaging, social-first content that captures attention in the first seconds and turns complex concepts into simple, compelling stories.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Create and produce short-form video content for platforms like TikTok, Reels, and YouTube Shorts.
 </li>
 <li>
 Design social media visuals, carousels, and motion-based content.
 </li>
 <li>
 Transform fintech features and ideas into clear, engaging, and relatable content.
 </li>
 <li>
 Apply strong storytelling techniques, including hooks, pacing, captions, and visual flow.
 </li>
 <li>
 Leverage AI tools for ideation, content creation, and scaling production.
 </li>
 <li>
 Stay up to date with trends and proactively turn insights into relevant, high-performing content.
 </li>
 <li>
 Collaborate with the marketing team to align content with overall brand and campaign objectives.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Proven experience in creating social-first, short-form content.
 </li>
 <li>
 Strong understanding of TikTok, Instagram Reels, and YouTube Shorts trends and formats.
 </li>
 <li>
 Proficiency in tools like Premiere Pro, After Effects, CapCut, Figma, and Adobe Suite.
 </li>
 <li>
 Experience using AI creative tools to enhance content production.
 </li>
 <li>
 Strong visual storytelling, editing, and design skills.
 </li>
 <li>
 Creative, proactive, and able to work independently.
 </li>
 <li>
 Obsessed with capturing attention within the first few seconds of content.
 
 
 </li>
 </ul>
 
 A Portfolio/showreel Is Required.
 
 
 
 
 Job Category:
 
 Marketing
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Location:
 
 cairo
</div>

Digital Content Designer

QStaffers

<div>
 
 Description
 
 
 
 
 QStaffers
 
 is currently looking for a
 
 Client Lead (Account Manager)
 
 for one of our partners, a pioneer in the Media Production field!
 
 
 
 
 About
 
 
 The
 
 Client Lead (Account Manager)
 
 translates messy client requests into structured briefs, protect the team from scope creep, and identify opportunities to grow each account.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Client Relationship Management
 </li>
 <li>
 Serve as the primary point of contact for all active retainer and project clients
 </li>
 <li>
 Conduct weekly or bi-weekly client check-ins (depending on account size)
 </li>
 <li>
 Manage client expectations: set realistic timelines, communicate delays proactively, and present work professionally
 </li>
 <li>
 Handle all client feedback loops: receive notes, translate into actionable items for the team, and manage revision rounds within agreed limits
 </li>
 <li>
 Conduct quarterly client reviews: present performance summaries, gather feedback, and identify satisfaction risks
 
 
 </li>
 </ul>
 
 Brief &amp; Scope Management
 
 
 
 <ul>
 <li>
 Convert every client request into a structured internal brief using a standardized template
 </li>
 <li>
 Ensure every brief includes: objective, deliverables, timeline, budget parameters, approval workflow, and revision limits
 </li>
 <li>
 Flag any out-of-scope request immediately &mdash; do not promise before checking with Head of Ops and MD
 </li>
 <li>
 Maintain a scope log per client: what was agreed vs. what was delivered
 
 
 </li>
 </ul>
 
 Account Growth &amp; Commercial
 
 
 
 <ul>
 <li>
 Track revenue per client monthly and identify upsell opportunities (additional services, increased content volume, new platforms)
 </li>
 <li>
 Prepare upsell proposals in collaboration with MD for existing clients
 </li>
 <li>
 Support MD in preparing pitches and proposals for new business
 </li>
 <li>
 Own the renewal process: start renewal conversations 60 days before contract end
 </li>
 <li>
 Track client health scores: engagement level, payment timeliness, satisfaction signals, risk of churn
 
 
 </li>
 </ul>
 
 Internal Coordination
 
 
 
 <ul>
 <li>
 Work with Head of Operations to ensure briefs are handed off cleanly and on time
 </li>
 <li>
 Attend production planning meetings to flag client priorities and upcoming deadlines
 </li>
 <li>
 Ensure deliverables go through internal QC before client review
 </li>
 <li>
 Maintain client folders and documentation in the PM system
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 </li>
 <li>
 2&ndash;4 years of experience in account management, client servicing, or client success at a creative agency, media company, or marketing firm
 </li>
 <li>
 Proven experience managing 4&ndash;8 client accounts simultaneously
 </li>
 <li>
 Excellent written and verbal communication in both Arabic and English
 </li>
 <li>
 Strong presentation skills: can present work to clients confidently and handle objections
 </li>
 <li>
 Understanding of social media content production: knows what a reel is, understands posting cadences, familiar with Instagram/TikTok/YouTube formats
 </li>
 <li>
 Based in Cairo
 </li>
 <li>
 </li>
 <li>
 Experience in a video/content production agency (not just traditional advertising or PR)
 </li>
 <li>
 Familiarity with Egyptian brand landscape (F&amp;B, real estate, sports, lifestyle)
 </li>
 <li>
 Experience writing client-facing proposals, SOWs, and renewal documents
 </li>
 <li>
 Comfort with numbers: can discuss budget, pricing, and ROI with clients without needing the MD present
 </li>
 <li>
 Experience with CRM or PM tools (HubSpot, Notion, Monday.com)
 </li>
 <li>
 </li>
 <li>
 Warm and professional: clients enjoy working with them; builds trust quickly
 </li>
 <li>
 Organized and responsive: replies to clients within 2 hours during business hours; never lets a message sit unread
 </li>
 <li>
 Protective of the team, translates unreasonable client demands into manageable asks rather than passing them through raw
 </li>
 <li>
 Commercially aware: always thinking about how to grow the account, not just service it
 </li>
 <li>
 Calm under pressure: when a client is upset about a late delivery or a revision, they de-escalate before involving leadership
 </li>
 <li>
 High EQ: reads the room in client meetings, picks up on dissatisfaction early
 </li>
 </ul>
</div>

Client Lead (Account Manager)

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

WasteHero

<div>
 
 
 🚀 About WasteHero
 
 
 
 At WasteHero, we&rsquo;re revolutionizing municipal waste management through cutting-edge software. Our
 
 cloud-native SaaS platform
 
 helps cities and private operators optimize routes, automate billing, ensure compliance, and build greener communities.
 
 
 We&rsquo;re already working with municipalities and waste companies across Europe including one of the largest public-sector transformation projects in all of Europe and we&rsquo;re just getting started.
 
 
 
 
 
 WasteHero is a mission-driven scaleup with strong product-market fit, backed by institutional investors and public contracts. Our HQ is in Aarhus, Denmark, where product and engineering
 
 
 sit at the heart of the business.
 
 
 
 
 
 🎯
 
 The Role:
 
 
 Integration Lead
 
 
 
 We're looking for a hands-on, technically sharp
 
 Integration Lead
 
 to own and grow WasteHero's integrations function from our Cairo tech hub. You'll lead a small team of integration engineers, work closely with our Product and Customer Success teams, and be the go-to person for ensuring WasteHero fits seamlessly into any customer's existing IT landscape.
 
 
 This is a high-impact role at the intersection of technical architecture, customer delivery, and product strategy. You'll be building the connective tissue of our platform.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Own the end-to-end integration lifecycle from scoping customer requirements to designing, building, and maintaining API integrations with third-party systems.
 </li>
 <li>
 Lead and mentor a team of integration engineers based in Cairo.
 </li>
 <li>
 Design scalable, reusable integration patterns using our REST API framework across systems such as ERPs (e.g., SAP, Dynamics), municipal billing &amp; finance platforms, GIS/navigation tools, fleet management software, and CRM/customer service systems
 </li>
 <li>
 Collaborate with Product Management to translate integration patterns into platform-level features and self-serve connectivity.
 </li>
 <li>
 Partner with Customer Success and Solutions teams to scope and deliver integrations as part of customer onboarding.
 </li>
 <li>
 Define and maintain integration documentation, standards, and best practices across the engineering org.
 </li>
 <li>
 Identify strategic integration partnerships that can accelerate WasteHero's go-to-market in new regions.
 </li>
 <li>
 Monitor integration health and reliability in production, owning SLAs for data pipeline uptime and accuracy.
 </li>
 </ul>
 
 Collaborate with the Principal Engineer on designing integrations that fit into the overall platform and deployment architecture.
 
 
 
 
 
 
 What We're Looking For
 
 
 
 
 Must-haves:
 
 
 <ul>
 <li>
 5+ years of experience in software engineering or solutions architecture, with at least 2 years in a role focused on system integrations or API development.
 </li>
 <li>
 Deep hands-on experience with REST APIs design, authentication, versioning, and error handling.
 </li>
 <li>
 Experience integrating with enterprise systems (ERP, CRM, billing, fleet, GIS, any combination)
 </li>
 <li>
 Strong problem-solving instincts: you can untangle messy third-party API docs and turn them into clean, reliable data pipelines.
 </li>
 <li>
 Comfortable owning technical conversations with enterprise customers and translating business requirements into integration specs.
 </li>
 <li>
 Prior experience leading or mentoring a small technical team.
 </li>
 <li>
 Fluent in English (Danish is a plus, but not required)
 </li>
 </ul>
 
 
 Nice-to-haves:
 
 
 <ul>
 <li>
 Experience in a SaaS or scale-up environment
 </li>
 <li>
 Familiarity with IoT protocols or sensor data pipelines
 </li>
 <li>
 Exposure to the waste management, logistics, utilities, or public sector industries
 </li>
 <li>
 Experience with tools like Jira, Linear, Notion, or similar for technical project management
 </li>
 </ul>
 
 
 
 
 
 What You'll Be Joining
 
 
 <ul>
 <li>
 A mission-driven team spread across Aarhus (HQ), Cairo, and beyond.
 </li>
 <li>
 A Cairo tech hub that is growing fast and has real ownership over core platform engineering.
 </li>
 <li>
 A product that already serves numerous municipalities and operators across Europe and the Middle East, and is expanding.
 </li>
 <li>
 A culture where autonomy, transparency, and impact matter more than hierarchy.
 </li>
 <li>
 Competitive salary benchmarked to the Cairo market.
 </li>
 </ul>
 
 
</div>

Integration Lead

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175980
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 As an IFB Commercial Purchasing Specialist, your primary responsibility involves managing the purchasing and supply of IKEA FOOD products nationally. You will organize, prepare, and implement national food purchases following IKEA purchasing processes and standards. Your role ensures the efficiency and optimization of the supply chain, maintaining food safety and quality while building key relationships with suppliers. Success factors include achieving competitive pricing, ensuring stock accuracy, and contributing to menu development by aligning with sustainability standards.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational
 
 
 <ul>
 <li>
 Execute efficient and cost-effective purchasing of food, beverages, general, and operating equipment according to IKEA FOOD requirements.
 </li>
 <li>
 Liaise with IKEA Food Manager and Kitchen Production Manager to secure all F&amp;B requirements, provide economical order quantities, and set par stock levels for all items.
 </li>
 <li>
 Ensure adherence to proper operating standards in purchasing, receiving, storage, and goods issuing areas.
 </li>
 <li>
 Maintain vendor performance files to ensure consistency in quality and service.
 </li>
 <li>
 Conduct regular vendor inspections in partnership with Health &amp; Safety and culinary leadership.
 </li>
 <li>
 Follow IKEA purchasing policies, ensuring each product purchase is supported with three quotations compared by quality and price, approved by the Regional SO Team.
 </li>
 <li>
 Inspect thoroughly all F&amp;B items received to ensure safety measures.
 </li>
 <li>
 Implement the monthly IFB stock take according to set guidelines.
 </li>
 <li>
 Prepare monthly discrepancy reports, initiate control measures, and follow up.
 </li>
 <li>
 Develop quick solutions in cases of overstock or product shortages.
 </li>
 <li>
 Ensure cleanliness and organization of IFB supplies and storages.
 </li>
 <li>
 Facilitate day-to-day functions of storekeepers in the department.
 </li>
 <li>
 Process and document supplier requisitions in the NAVISION system.
 </li>
 <li>
 Play a vital role in menu development with the Kitchen Production Manager to ensure sustainable and certified resources are considered (e.g., Fairtrade, rainforest, GFSI, Organic, ASC, MSC, UTZ).
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Coordinate with IKEA IFB Admin for invoice postings.
 </li>
 <li>
 Ability to read and analyze KPIs for financial performance.
 </li>
 <li>
 Seek better prices and best quality consistently.
 </li>
 <li>
 Ensure required accounts are accurate and match invoices.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Multi-tasking skills to handle multiple responsibilities concurrently.
 </li>
 <li>
 Advanced computer and analytical skills to drive tactical decision-making.
 </li>
 <li>
 Strong communication and interpersonal skills for building relationships.
 </li>
 <li>
 Leadership qualities to set an example and guide teams towards results.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, management, finance, or a related field.
 </li>
 <li>
 3-5 years of successful food purchasing experience in food trading, food retailing, or the hotel and restaurant industry.
 </li>
 <li>
 Strong knowledge and passion about food and the ability to work in a fast-paced environment.
 </li>
 <li>
 Proficiency in advanced computer skills, multi-tasking, communication, and interpersonal skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

IKEA Food Purchaser | Cairo Festival City

Pimula

<div>
 Join our dynamic team at Pimula Digital Agency in Cairo!
 
 
 We&rsquo;re on the lookout for a seasoned Senior Business Developer professional to drive growth and expansion. If you&rsquo;re passionate about forging strategic partnerships and seizing new opportunities in the digital realm, we want to hear from you! Apply now and let&rsquo;s shape the future of digital together.
 
 
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing, sales or a related field.
 </li>
 <li>
 Effective communication, interpersonal and negotiating skills.
 </li>
 <li>
 Ability to build and maintain relationships with clients and stakeholders.
 </li>
 <li>
 Adept in networking, project management and problem-solving.
 </li>
 <li>
 Possess strong creative and strategic thinking skills to develop effective sales strategies through delegation, prioritisation and execution for business growth.
 </li>
 <li>
 Ability to adapt to the company&rsquo;s culture effectively and lead other teams.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond promptly to any issues that directly affect sales.
 </li>
 <li>
 Hire, onboard and train new team members in the sales team.
 </li>
 <li>
 Directly oversee the growth of assigned markets and clients.
 </li>
 <li>
 Represent the company at industry events, meetings and conferences.
 </li>
 <li>
 Track and analyse sales data to identify trends and opportunities for growth.
 </li>
 <li>
 Achieve monthly sales targets with demonstrable key performance indicators (KPIs).
 </li>
 <li>
 Present monthly and quarterly sales reports to senior board members and investors.
 
 
 </li>
 </ul>
 
 Job Category:
 
 Business Development
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Location:
 
 Cairo Egypt
 
 
 Apply for this position
 
 
 Full Name *
 
 
 Email *
 
 
 Phone *
 
 
 Cover Letter *
 
 
 Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx
</div>

Business Development Executive

<div>
 
 Job Requisition ID:
 
 175658
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Assistant Projects Manager is a pivotal role responsible for the day-to-day planning, coordination, and execution of a diverse portfolio of projects within the shopping center. This includes tenant expansions, unit splits, new unit creation, mall refurbishments, and area renovations.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.
 </li>
 <li>
 Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.
 </li>
 <li>
 Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.
 </li>
 <li>
 Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.
 </li>
 <li>
 Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.
 </li>
 <li>
 Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.
 </li>
 <li>
 Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.
 </li>
 <li>
 Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.
 </li>
 <li>
 Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of asbuilt drawings and operation &amp; maintenance manuals.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 3-5 years&rsquo; relevant experience in a Shopping Centre/Mall/Real Estate especially with some background in Civil Defense Service would be highly advantageous.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 University Graduate in Engineering, Bilingual (English and Arabic speaking skills desirable)
 </li>
 <li>
 Architect or Civil Background is a Must.
 </li>
 <li>
 Experience in facility management, maintenance planning, and safety protocols
 </li>
 <li>
 Strong organizational, budgeting, and project management skills
 </li>
 <li>
 MBA in Management or related field is preferred. MBA &ndash; PMP &ndash; FMP
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Projects | Asset Management | Real Estate

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