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executive - operations (travel industry) Jobs in Cairo

executive - operations (travel industry)

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travel advisor - english account Jobs in Cairo

travel advisor - english account

tour operator

Yougo2egypt

<div>
 
 
 &ZeroWidthSpace;Join the Yougo2egypt Team in Cairo!
 
 
 
 
 
 
 
 &ZeroWidthSpace;🎯 The Role: Tour Operator (Inbound)
 
 
 
 
 
 
 
 &ZeroWidthSpace;As a key member of our Operations team, you will be responsible for the end-to-end management of client bookings, from initial inquiry to post-tour follow-up. You will be the crucial link ensuring all elements of our tailor-made itineraries&mdash;from Nile Cruises and cultural excursions to desert safaris and beach stays&mdash;are executed flawlessly.
 
 
 
 
 
 
 
 &ZeroWidthSpace;🔑 Key Responsibilities
 
 
 
 
 
 
 
 &ZeroWidthSpace;Itinerary Design &amp; Quotation: Design, cost, and prepare competitive and detailed quotations and itineraries for individual travelers (FITs) and groups, matching client preferences with Yougo2egypt&rsquo;s diverse product portfolio.
 
 
 
 
 
 
 
 &ZeroWidthSpace;Supplier Management &amp; Negotiation: Liaise with, book, and negotiate rates with our network of local partners, including hotels, Nile Cruise operators, transportation companies, and professional Egyptologist guides.
 
 
 
 
 
 
 
 &ZeroWidthSpace;Reservation &amp; Logistics: Manage all aspects of reservations, confirmations, and documentation (vouchers, travel documents, visas assistance) with meticulous attention to detail.
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;Quality &amp; Standards: Ensure all booked services adhere to Yougo2egypt's high-quality standards and sustainability commitments.
 
 
 
 
 
 
 
 &ZeroWidthSpace;Problem Resolution: Proactively manage and resolve any operational issues or emergencies that may arise during a tour, ensuring minimal disruption to the client's experience.
 
 
 
 
 
 
 
 &ZeroWidthSpace;Financial Administration: Prepare final invoicing, manage budgets, and process supplier payments accurately.
 
 
 
 
 
 
 
 &ZeroWidthSpace;📋 Requirements &amp; Qualifications
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;Experience: Minimum of 2-4 years of proven experience as an Inbound Tour Operator or Reservation Agent within the Egyptian travel industry.
 
 
 
 
 
 
 
 &ZeroWidthSpace;Language: Excellent command of the English language (written and verbal) is essential. Proficiency in a second language (e.g., French, German) is a plus
 
 
 
 
 
 
 
 &ZeroWidthSpace;System Proficiency: Strong basic computer skills, including proficiency with MS Office Suite (especially Excel and Outlook) and experience with a recognized travel/tour operations software system
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;➡️ How to Apply
 
 
 
 
 
 
 
 &ZeroWidthSpace;Please send your updated CV to
 
 marwan.agha@yougo2egypt.com
 
</div>

Tour Operator

OPTION TRAVEL

<div>
 
 
 Company Description
 
 
 
 Option Travel is a leading provider of travel services in Egypt, offering expertise as a travel agent, tour operator, transportation company, and car rental service. Known for setting high standards in corporate and leisure transportation solutions, Option Travel has built a reputation for excellence. With years of experience, the company has consistently delivered professional and reliable travel services to its clients. Headquartered in Cairo, Egypt, Option Travel ensures seamless travel experiences for both individuals and businesses.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Tour Operator based in Cairo, Egypt. The Tour Operator will be responsible for organizing and coordinating guided tours, managing reservations, assisting clients with travel and tourism needs, and providing exceptional customer service. Additional tasks may include managing sales activities and ensuring the satisfaction of clients throughout their travel experiences.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum&nbsp;2 years of experience&nbsp;in the tourism or travel industry
 </li>
 <li>
 Strong communication and customer-service skills
 </li>
 <li>
 Ability to prepare itineraries, quotations, and travel packages
 </li>
 <li>
 Good command of English (spoken and written)
 </li>
 <li>
 Proficiency in MS Office and reservation systems is a plus
 </li>
 <li>
 Ability to work under pressure and handle client inquiries efficiently
 </li>
 <li>
 Strong Customer Service skills to manage client inquiries and ensure satisfaction
 </li>
 <li>
 Ability to manage Sales activities related to travel packages and services
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Effective communication and interpersonal skills
 </li>
 <li>
 Knowledge of Egyptian travel destinations and attractions is beneficial
 </li>
 </ul>
 
 
 
</div>

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Waffarha

<div>
 
 Responsibilities
 
 
 
 
 Main tasks:
 
 
 
 <ul>
 <li>
 Reception
 </li>
 <li>
 Follow up on housekeeping
 </li>
 <li>
 Following up on management calendars
 </li>
 <li>
 Assisting departments in any admin work needed
 </li>
 <li>
 KSA personnel
 </li>
 <li>
 Onboarding tour
 </li>
 <li>
 HR internal announcements (Canva, etc.)
 </li>
 <li>
 &NoBreak;any other delegated tasks
 
 
 </li>
 </ul>
 
 Office Administration &amp; Operations
 
 
 
 <ul>
 <li>
 Supervise and coordinate daily office operations to ensure smooth workflow.
 </li>
 <li>
 Manage office supplies, assets, and service providers.
 </li>
 <li>
 Oversee maintenance, cleanliness, and safety of the office.
 </li>
 <li>
 Handle incoming and outgoing correspondence, documents, and packages.
 
 
 </li>
 </ul>
 
 Administrative Support To Departments
 
 
 
 <ul>
 <li>
 Provide administrative assistance to HR, Finance, and other departments as needed.
 </li>
 <li>
 Support scheduling of meetings, interviews, and training sessions.
 </li>
 <li>
 Prepare reports, presentations, and official documentation.
 </li>
 <li>
 Assist in onboarding and orientation of new staff.
 
 
 </li>
 </ul>
 
 Staff &amp; Visitor Coordination
 
 
 
 <ul>
 <li>
 Oversee reception/front desk operations to ensure professionalism.
 </li>
 <li>
 Greet and direct visitors, clients, and employees when required.
 </li>
 <li>
 Coordinate meeting room reservations and maintain shared calendars.
 </li>
 <li>
 Assist with planning and coordination of company events and activities.
 
 
 </li>
 </ul>
 
 Record Keeping &amp; Compliance
 
 
 
 <ul>
 <li>
 Maintain accurate records of office activities, assets, and expenses.
 </li>
 <li>
 Ensure proper filing systems are in place (physical and digital).
 </li>
 <li>
 Monitor office budgets and report variances to management.
 </li>
 <li>
 Ensure compliance with company policies and health &amp; safety standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in office administration/management.
 </li>
 <li>
 Background in handling multidepartment administrative support.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to manage multiple priorities effectively.
 </li>
 <li>
 Proficiency in MS Office and office management software.
 </li>
 <li>
 Capability to coordinate with cross-functional teams.
 
 
 </li>
 </ul>
 
 Personal Traits
 
 
 
 <ul>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 High level of integrity, professionalism, and confidentiality.
 </li>
 <li>
 Problem-solving and decision-making skills.
 </li>
 <li>
 Adaptability and flexibility to support multiple functions.
 </li>
 </ul>
</div>

Receptionist / Admin Assistant

IHG Hotels & Resorts

<div>
 At
 
 voco&trade; Cairo Arabella Plaza, the very first voco in Egypt
 
 , we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
 
 
 We are looking for a
 
 CCTV Operator
 
 who will monitor the hotel&rsquo;s surveillance systems, ensuring the safety and security of our guests, colleagues, and property in line with IHG security standards.
 
 
 
 A little taste of your day-to-day:
 
 
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 
 <ul>
 <li>
 Monitoring CCTV cameras and surveillance systems to detect unusual activity or security risks.
 </li>
 <li>
 Responding promptly to incidents, suspicious behavior, alarms, or emergencies.
 </li>
 <li>
 Recording and maintaining accurate logs of daily activities and security events.
 </li>
 <li>
 Coordinating with the Security team to ensure an appropriate response to incidents.
 </li>
 <li>
 Assisting with investigations by reviewing and providing CCTV footage when required.
 </li>
 <li>
 Ensuring CCTV systems are functioning properly and reporting malfunctions promptly.
 </li>
 <li>
 Supporting access control and monitoring entry/exit points as needed.
 </li>
 <li>
 Following hotel and IHG protocols for data protection, confidentiality, and evidence handling.
 </li>
 <li>
 Assisting in emergency procedures, evacuations, and drills when required.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Hospitality or related field preferred.
 </li>
 <li>
 Previous experience as a CCTV Operator or in a security role, preferably in hospitality.
 </li>
 <li>
 Knowledge of CCTV systems, surveillance procedures, and security protocols.
 </li>
 <li>
 Strong attention to detail, observation, and reporting skills.
 </li>
 <li>
 Ability to remain alert, calm, and professional under pressure.
 </li>
 <li>
 Good communication and coordination skills.
 </li>
 <li>
 Basic computer literacy and familiarity with surveillance software.
 </li>
 <li>
 Security/CCTV training certification is preferred.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

CCTV Operator - voco Cairo Arabella Plaza

Ishraaq Foundation for Community Development

<div>
 Role Summary
 <ul>
 <li>
 Supervise day-to-day electronics production for EEUN products (e.g., chargers, cables, accessories, light electronics). Ensure
 
 output, quality, ESD compliance, process discipline, and documentation
 
 . Lead operators/technicians, enforce SOPs, and drive continuous improvement.
 </li>
 </ul>
 
 
 
 Key Responsibilities1) Production Execution
 <ul>
 <li>
 Run daily production plan: manpower allocation, line balancing, takt time, shift targets.
 </li>
 <li>
 Ensure timely completion of work orders with minimal defects and rework.
 </li>
 <li>
 Coordinate material availability with warehouse/supply chain (kitting, shortages, FIFO).
 </li>
 </ul>
 2) People Supervision
 <ul>
 <li>
 Supervise operators, technicians, and line leaders: attendance, training, productivity, discipline.
 </li>
 <li>
 Conduct on-job training and enforce standard work instructions.
 </li>
 </ul>
 3) Quality &amp; Process Control
 <ul>
 <li>
 Enforce QC gates: incoming, in-process, final inspection.
 </li>
 <li>
 Control defects via root cause analysis (5-Why, basic CAPA), reduce rework/scrap.
 </li>
 <li>
 Maintain production records, traceability, and QC checklists.
 </li>
 </ul>
 4) ESD &amp; Safety Compliance
 <ul>
 <li>
 Implement and audit ESD controls: wrist straps, mats, grounding, ionizers (if used), storage.
 </li>
 <li>
 Ensure PPE and basic safety compliance; maintain clean and organized work areas (5S).
 </li>
 </ul>
 5) Equipment &amp; Tooling Oversight
 <ul>
 <li>
 Ensure proper use/calibration of tools (torque drivers, testers, microscopes, power supplies).
 </li>
 <li>
 Coordinate maintenance and report abnormalities early.
 </li>
 </ul>
 6) Continuous Improvement
 <ul>
 <li>
 Improve throughput and quality using small Kaizen changes: fixture improvements, better work sequence, visual management, mistake-proofing (poka-yoke).
 </li>
 <li>
 Support NPI (new product introduction) trials and stabilize processes.
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Diploma/BSc in Electronics, Electrical, Mechatronics, Industrial Engineering, or similar.
 </li>
 <li>
 
 3&ndash;7 years
 
 in electronics manufacturing/assembly, with
 
 1&ndash;3 years
 
 as supervisor/line leader.
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Assembly processes, soldering basics (if applicable), inspection standards
 </li>
 <li>
 Basic QC tools, defect tracking, rework control
 </li>
 <li>
 ESD discipline and factory documentation
 </li>
 <li>
 Comfortable with KPIs, shift reporting, and hands-on floor management.
 </li>
 </ul>
 KPIs
 <ul>
 <li>
 Output vs plan (daily/weekly)
 </li>
 <li>
 First Pass Yield (FPY) / defects per unit
 </li>
 <li>
 Rework and scrap rate
 </li>
 <li>
 Line downtime
 </li>
 <li>
 Attendance and productivity per operator
 </li>
 <li>
 On-time delivery (OTD)
 </li>
 <li>
 ESD audit compliance
 </li>
 </ul>
 
 
 
</div>

Electronics Production Supervisor

Accor

<div>
 
 Company Description
 
 
 
 
 Movenpick Nile Cruises | Royal Lily | Royal Lotus | Prince Abbas
 
 
 
 You will represent Movenpick Nile Cruises, a premier luxury portfolio featuring high-yield inventory ranging from Deluxe Cabins to Royal Suites across both the Luxor-Aswan and Lake Nasser routes. Our operational structure supports diverse sales strategies with guaranteed departures every Monday and Friday, offering flexible 3, 4, or 7-night itineraries to maximize occupancy. This is an opportunity to drive commercial success for a product defined by superior service standards, including curated sightseeing and exceptional cuisine, ensuring high guest satisfaction and strong market positioning..
 
 
 
 Job Description
 
 
 
 We are seeking a visionary and analytical
 
 Commercial Director
 
 to lead our commercial engine. In this pivotal role, you will unify and drive the Sales, Reservations, Marketing, and Revenue Management departments. You will be responsible for designing the strategies that maximize occupancy and yield while shifting focus toward direct-to-consumer growth. You will serve as the bridge between market demand and operational delivery, ensuring our cruisers remain the preferred choice for partners and travellers alike.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Leadership &amp; Team Management
 </li>
 <li>
 Holistic Oversight: Provide executive leadership for the Sales, Reservations, Marketing, and Revenue Management teams, fostering a culture of high performance and accountability.
 </li>
 <li>
 Talent Development: Mentor, train, and develop department heads and team members. Identify skill gaps and implement training programs to build a best-in-class commercial workforce.
 </li>
 <li>
 Cross-Functional Collaboration: Ensure seamless cooperation with Hotel Operations and Marine departments to guarantee that commercial promises align with the onboard guest experience.
 </li>
 <li>
 Revenue Maximization &amp; Strategy
 </li>
 <li>
 Revenue Management: Develop and implement robust revenue management strategies to optimize pricing, inventory, and yield across all distribution channels.
 </li>
 <li>
 Sales Strategy: Design and execute comprehensive sales plans targeting both B2B (trade partners) and B2C (direct) segments to achieve occupancy and revenue targets.
 </li>
 <li>
 Data Analysis: Utilize analytical tools to monitor market trends, competitor activity, and forecasting data to make agile business decisions.
 </li>
 <li>
 Marketing &amp; Direct-to-Traveler Growth
 </li>
 <li>
 D2C Focus: Spearhead marketing strategies and campaigns with a specific emphasis on growing the "Direct to Traveler" business, reducing cost of acquisition, and owning the guest relationship from the booking stage.
 </li>
 <li>
 Brand Presence: Oversee digital marketing, social media, and content strategies to elevate the brand profile of the cruisers globally.
 </li>
 <li>
 Operations &amp; Relationships
 </li>
 <li>
 Reservations Excellence: Oversee the reservations department to ensure processes are efficient, accurate, and customer-centric, minimizing conversion loss.
 </li>
 <li>
 Key Account Management: Develop, maintain, and nurture professional relationships with key accounts (Wholesalers, Tour Operators, OTAs) and corporate partners to secure consistent base business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Minimum of 5 years in a senior commercial role within the Hospitality, Cruise, or Travel industry.
 </li>
 <li>
 Leadership: Proven track record of leading multi-disciplinary teams (Sales, Marketing, Revenue) to success.
 </li>
 <li>
 Analytical Skills: Strong data literacy with the ability to interpret complex reports, P&amp;L statements, and market data to drive strategy.
 </li>
 <li>
 Strategic Mindset: Ability to transition between high-level strategic planning and hands-on operational problem-solving.
 </li>
 <li>
 Communication: Exceptional negotiation and interpersonal skills; fluent in English (additional languages are a plus).
 </li>
 <li>
 Tech Savvy: Familiarity with PMS (Property Management Systems), CRS, and Revenue Management software.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Results-oriented and profit-driven.
 </li>
 <li>
 Agile and adaptable to changing market conditions.
 </li>
 <li>
 Strong mentor and coach.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Experience with Nile cruises is a definite advantage
 
 
 Additional languages competency is a definite advantage
 
 
 
 Your team and working environment
 
 
 
 You will lead a highly professional and seasoned team dedicated to commercial excellence and industry best practices. Our culture is defined by a drive for operational efficiency and hitting ambitious targets, grounded in a commitment to building enduring, long-term relationships.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
</div>

Commercial Director

Explore 34+ Tour operator in Cairo this December. Find roles across top companies and apply now to boost your career.

34 tour operator jobs IN Cairo

Tour Operator

Tour Operator

Customer Service Coordinator

Receptionist / Admin Assistant

CCTV Operator - voco Cairo Arabella Plaza

Electronics Production Supervisor

Commercial Director