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learning & development manager Jobs in Kuwait

learning & development manager

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training officer - contact center Jobs in Kuwait

training officer - contact center

training

Alghanim INDUSTRIES

Date: 28 Aug 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 The Core Skill Training Officer ensures that the required Food Excellence standards are demonstrated through the Costa coffee training material. To monitor, measure and drive Brand Standards through implementation of the operational standards manual and a planned food programme in Costa coffee markets Job Responsibilities
 Food Excellence
 
Ensures that all stores in market meet the required Food Excellence standards, through training and coaching and use of the different training and coaching tools available in every store
 
Brand Standards
 
Deliver and embed clarity around measurement and reporting guidelines
 
Ensure brand standards and the food system is trained in and understood within the stores
 
Coach managers on their plan of action to address the food knowledge, display and training
 
Brand Excellence Manual
 
Communicate any changes or updates to the food/product standards
 
Develops process to ensure that the food/store training materials is always up to date
 
Facilitate and engage with suppliers to facilitate the manual editing and printing according to market needs if needed
 
Completes a store visit for as required to see if all food training standards are in place
 
Induction for New Team Members
 
Ensures that food induction materials are always up to date within market and communicate to training team
 
Implementation and Development
 
Develops a process for all new team members to go through the Food Training
 
Responsible for standard food presentation within the market, post approval from product manager
 
Product Development
 
Work closely with product manager by testing new products in the market and provides detailed information to the product manager in order to put on the POS
 
Plan and implement any Training module or team engagement activity to support any new business initiative or any internationally recognized product launch
 
Quality Control & Evaluation of Training
 
In close liaison with operations /functions management, evaluates and monitors effectiveness of food training
 
Works closely with Barista Maestros and Store Managers to identify food training needs in every store.
 
Communicates this with Area Managers and then draws a training needs analysis based on Area Managers' recommendation
 
Candidate Requirements
 
Bachelor’s Degree
 
Hospitality Experience in Food and Beverage 2 to 3 years
 
Strong oral and written communication skills
 
Able to positively engage, motivate and influence other
 
Excellent coaching and training skills
 
Good organisational and administrative skills
 
Able to positively engage, motivate and influence other
 
Understanding P&L/ KPIs
 
Project Management Skills
 
Computer proficiency
 
Experience in operational management
 
Experience within retail hospitality sector (preferable coffee shops industry)

Training Officer

Boutiqaat

<div>
 
 
 Prepare People. Elevate Performance. Shape Customer Experiences.
 
 
 
 
 
 
 We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you&rsquo;ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you&rsquo;ll directly contribute to stronger performance and better customer experiences.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Assist in delivering structured training programs for new and existing employees.
 </li>
 <li>
 Facilitate training sessions using presentations, e-learning modules, and simulations.
 </li>
 <li>
 Provide coaching in customer communication, empathy, and conflict resolution.
 </li>
 <li>
 Ensure training materials are updated to reflect policies, procedures, and system changes.
 </li>
 <li>
 Create simple training aids such as FAQs, cheat sheets, and how-to guides.
 </li>
 <li>
 Observe and provide real-time feedback to trainees during sessions.
 </li>
 <li>
 Collect and analyze feedback to improve training content and delivery.
 </li>
 <li>
 Maintain training attendance, completion records, and certificates.
 </li>
 <li>
 Coordinate with team leaders and quality assurance to schedule and support training.
 </li>
 <li>
 Deliver compliance and policy training relevant to customer interactions.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
 </li>
 <li>
 1&ndash;3 years of experience in a contact center or customer service environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (verbal, written, and listening).
 </li>
 <li>
 Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
 </li>
 <li>
 Confident speaking in front of small groups and addressing trainee questions.
 </li>
 <li>
 Organized, detail-oriented, and able to manage multiple priorities.
 </li>
 <li>
 Positive, patient, and adaptable with a passion for helping others grow.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is more than just a training role; it&rsquo;s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You&rsquo;ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.
 
 
 
 
 
 
 Ready to Make an Impact?
 
 
 
 Apply now and help shape a workforce that delivers outstanding customer experiences every day.
 
</div>

Training Officer - Contact Center

Al Asfour DCHR

&middot; Represent the company in all partnership-related operations with the American platform.&middot; Oversee the coordination and delivery of training and certification programs to educational entities.&middot; Build and maintain strong client relationships with schools, training centers, and institutions.&middot; Lead internal coordination, reporting, scheduling, and operational follow-ups.&middot; Handle marketing communications, including promotional content, presentations, and basic social media coordination.&middot; Support in the planning and execution of outreach strategies to grow the brand and client base.&middot; Represent the company in events, meetings, and school visits both locally and regionally.&middot; Monitor program quality, ensure smooth processes, and uphold educational standards.Job Type: Full-timePay: KD400.000 - KD600.000 per monthExperience:<ul><li>Educational: 1 year (Required)</li><li>Sales: 3 years (Required)</li><li>Marketing : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Training Programs Sales Executive

<div>
 
 Job Duties Include But Are Not Limited To
 
 
 
 To support the Environmental Department in two key areas: environmental KPI data analysis and the management of our internal environmental training programs. This role is essential in ensuring our environmental performance is effectively measured, communicated, and improved through accurate data reporting and consistent employee training.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Collect, analyze, and report on environmental performance data (e.g., emissions, water, energy, waste) across departments.
 </li>
 <li>
 Maintain, track, and update internal environmental KPI dashboards.
 </li>
 <li>
 Identify data trends and assist with internal reporting and decision-making.
 </li>
 <li>
 Prepare monthly, quarterly, and annual environmental data reports to direct manager for review.
 </li>
 <li>
 Support internal audits and inspections as per ISO 14001 Environmental Management System (EMS) requirements.
 </li>
 <li>
 Create, coordinate, manage, and maintain the online environmental training system modules.
 </li>
 <li>
 Monitor training completion rates and ensure compliance with internal environmental training requirements.
 </li>
 <li>
 Work with department leads and HR to support onboarding and refresher training needs.
 </li>
 <li>
 Provide regular updates and reports on training performance.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering or a related field.
 </li>
 <li>
 Minimum 2 years of experience in data analysis or a related role.
 </li>
 <li>
 Strong skills in Excel and/or data visualization tools such as Power BI.
 </li>
 <li>
 High attention to detail and ability to manage multiple projects.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Strong analytical and data management skills (Excel, Power BI, etc.).
 </li>
 <li>
 Good communication and reporting skills.
 </li>
 <li>
 Basic knowledge of ISO 14001 requirements and environmental compliance.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 </ul>
</div>

Environmental Engineer – Data Analysis  and  Training Coordinator

<div><div>Job duties include but are not limited to:</div><div>
To support the Environmental Department in two key areas: environmental KPI data analysis and the management of our internal environmental training programs. This role is essential in ensuring our environmental performance is effectively measured, communicated, and improved through accurate data reporting and consistent employee training.</div><div>
</div><div>
Key Responsibilities:</div><ul><li>
Collect, analyze, and report on environmental performance data (e.g., emissions, water, energy, waste) across departments.</li><li>
Maintain, track, and update internal environmental KPI dashboards.</li><li>
Identify data trends and assist with internal reporting and decision-making.</li><li>
Prepare monthly, quarterly, and annual environmental data reports to direct manager for review.</li><li>
Support internal audits and inspections as per ISO 14001 Environmental Management System (EMS) requirements.</li><li>
Create, coordinate, manage, and maintain the online environmental training system modules.</li><li>
Monitor training completion rates and ensure compliance with internal environmental training requirements.</li><li>
Work with department leads and HR to support onboarding and refresher training needs.</li><li>
Provide regular updates and reports on training performance.</li></ul><div>
</div><div>
Required Qualifications:</div><ul><li>
Bachelor's degree in engineering or a related field.</li><li>
Minimum 2 years of experience in data analysis or a related role.</li><li>
Strong skills in Excel and/or data visualization tools such as Power BI.</li><li>
High attention to detail and ability to manage multiple projects.</li></ul><div>
</div><div>
Required Skills:</div><ul><li>
Strong analytical and data management skills (Excel, Power BI, etc.).</li><li>
Good communication and reporting skills.</li><li>
Basic knowledge of ISO 14001 requirements and environmental compliance.</li><li>
Strong organizational and time management skills.</li></ul></div>

Environmental Engineer – Data Analysis and Training Coordinator

Date: 7 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 This role will play a vital role in supporting the end-to-end operational and administrative aspects of learning delivery across the organization. This includes owning the administration of our digital learning platforms, eLearning (as Super Admin) and SuccessFactors LMS—as well as coordinating internal procurement workflows, managing learning records, and ensuring timely and accurate execution of all learning-related logistics and schedules.
 
The ideal candidate is tech-savvy, highly organized, detail-oriented, and capable of working with confidential information while supporting a busy and fast-paced team.
 Job Responsibilities
 Digital Learning Platform Administration
 
E - Learning (Super Admin): 
Manage user creation, license allocation, and group enrollments
 
Monitor completion data, learning hours, and engagement metrics
 
Generate and distribute regular learning reports to stakeholders
 
Troubleshoot learner issues and escalate platform-related concerns when needed.
 
SuccessFactors LMS: 
Administer and update learning catalogs, courses, and user assignments
 
Track training completions and maintain accurate learning histories
 
Schedule and configure learning items, curricula, evaluations, and notifications
 
Support L&D team in pulling reports and dashboards from the LMS
 
Training Coordination & Scheduling: 
Maintain and update the annual training calendar
 
Coordinate session logistics: room bookings, scheduling, learning material preparation, invitations, and reminders
 
Track learner attendance, flag non-attendance, and follow up with individuals or their line managers
 
Upload completion records and maintain accurate training logs
 
Distribute and collect post-training evaluation forms and compile summary reports
 
Procurement Support (Internal Coordination Only): 
Raise internal requests training-related materials
 
Track approval workflows and coordinate with finance/procurement for PO issuance
 
Maintain a digital archive of all training-related purchase records and supporting documentation
 
Track utilization of training budgets and provide periodic status updates
 
Learning Records & Data Management: 
Maintain a central database of all training sessions, participation logs, and completion records
 
Ensure compliance with internal audit and quality requirements in learning documentation
 
Archive and organize feedback forms, attendance sheets, and training reports
 
Internal Communication & Engagement: 
Draft and circulate internal communication for upcoming training sessions and program announcements (emails, intranet posts, newsletters)
 
Publish training highlights and participation stories on internal platforms and approved social media channels, in coordination with the Corporate Communications team
 
Prepare learner guides, FAQs, and support documents to ease access and navigation of learning platforms
 
Learning Resource Library: 
Organize and maintain a digital repository of all learning materials, facilitator guides, templates, and session recordings
 
Ensure proper labeling, version control, and ease of access for the team and internal stakeholders
 Candidate Requirements
 
Bachelor's degree in Business Administration, Human Resources, or a related field.
 
Minimum 2 years of experience in a Learning & Development or HR operations support role.
 
Familiarity with LMS systems (preferably SAP SuccessFactors) and Coursera admin console is highly desirable.
 
Proficiency in MS Excel, PowerPoint, and digital tools (SharePoint, MS Forms, Teams, etc.).
 
Strong organizational skills with ability to prioritize and manage multiple tasks simultaneously.
 
Excellent written and verbal communication skills in English (Arabic is a plus).
 
High attention to detail, discretion with sensitive data, and a collaborative mindset.

HR Officer - Learning & Development

Trafalgar Luxury Group

<div>
 
 We are looking for a Learning &amp; Development Manager for our Regional office to execute and drive Trafalgar Luxury Group&rsquo;s HR strategy for Kuwait in line with reporting to the HR Director.
 
 
 The Learning and Development Manager is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Trafalgar Luxury Group.
 
 
 
 
 
 
 Responsibilities
 
 
 <ol>
 <li>
 Provides a focused sense of direction to the department employees and management
 </li>
 <li>
 Establish and carry out the departmental goals, policies, and procedures
 </li>
 <li>
 Manage general activities related to providing the departmental services
 </li>
 <li>
 Consult with other executives, staff, and team members about general operations
 </li>
 <li>
 Direct and manage, the departmental financial and budgetary activities
 </li>
 <li>
 Identify areas of raising efficiency and effectiveness and to improve performance, policies, and programs
 </li>
 <li>
 Monitor control and approve capital and non-capital expenditures and audit effectiveness.
 </li>
 <li>
 Endeavor to develop and succeed in maintaining an appropriate company image that strives towards excellence in satisfying customers
 </li>
 <li>
 Develop quantified M.B.O. plans for the direct subordinates and ensure that the process propagates through all levels
 </li>
 <li>
 To maintain viable and healthy relations with strategic accounts, business partners, official entities, and government bodies
 </li>
 <li>
 Perform other related duties as directed by the immediate superior.
 </li>
 <li>
 Create and execute learning strategies and programs
 </li>
 <li>
 Evaluate individual and organizational development needs
 </li>
 <li>
 Design and coordinate a training program based on organizational and employee needs
 </li>
 <li>
 Develop training resources, which may involve preparing notes and visual displays from researched information or their own knowledge
 </li>
 <li>
 Conduct training courses, which may involve demonstrating equipment, operating video recorders and cameras and leading group discussions or role-playing activities, or employ experts to do so
 </li>
 <li>
 Obtain information on work-related external courses, prepare reports on their suitability, and make recommendations on staff attendance at training courses
 </li>
 <li>
 Provide career development programs for existing staff and induction, onboarding, and orientation sessions for new employees
 </li>
 <li>
 Coordinate work experience programs with official entities or personnel
 </li>
 <li>
 Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers
 </li>
 <li>
 Assess the return on investment of any training or development program
 </li>
 <li>
 Develop effective induction programs
 </li>
 <li>
 Track budgets and negotiate contracts
 </li>
 <li>
 Hire and oversee training and L&amp;D Specialists
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 College or University Graduate (preferable higher level of education MBA, etc....)
 </li>
 <li>
 Possessing professional certifications related to training
 </li>
 <li>
 Preferable if certified (CIPD, SHRM, PHRi)
 </li>
 <li>
 Professional experience five (5) to eight (8) years&rsquo; experience gained through increasingly responsible management positions within HR Training, and L&amp;D.
 </li>
 <li>
 Five (5) years&rsquo; experience in similar position.
 </li>
 <li>
 Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; e-mail communication; feasibility studies preparation; L&amp;D presentations; proficient in LMS.
 </li>
 <li>
 Knowledge of related training assessment and formulation programs.
 </li>
 <li>
 Knowledge of computerized information systems used in human resources applications.
 </li>
 <li>
 Work requires professional written and verbal communication and interpersonal skills.
 </li>
 <li>
 Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
 </li>
 <li>
 Proficiency in English languages mandatory, Arabic proficiency preferable.
 </li>
 <li>
 Proven coaching, communication, and leadership skills, setting an example of excellence.
 </li>
 <li>
 Expertise in change management, capable of navigating complex and ambiguous situations.
 </li>
 <li>
 Physically and mentally fit for the job
 </li>
 </ul>
 
 
</div>

Learning & Development Manager

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Environmental Engineer – Data Analysis and Training Coordinator

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Learning & Development Manager