sales coordinator

assistant sales manager

engineering coordinator

teacher

team leader

training lead

Mindstream

<p><b>Job Title:</b> Training Lead / Trainer (Taxation)<br/><b>Location:</b> Doha, Qatar</p><p><b>Key Responsibilities:</b></p><ul><li>Lead the design and delivery of training programs for end-users of ERP and tax administration systems.</li><li>Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).</li><li>Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).</li><li>Create or oversee the development of bilingual training materials (Arabic &amp; English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.</li><li>Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.</li><li>Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.</li><li>Organize refresher sessions and new feature training post go-live.</li><li>Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.</li></ul><p><b>Requirements:</b></p><ul><li>Proven background in training and development for <b>software, ERP, and/or tax administration systems</b>.</li><li>Strong instructional design skills with the ability to simplify complex processes into structured learning content.</li><li>Experience developing bilingual training content (Arabic and English required).</li><li>Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.</li><li>Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.</li><li>Proficiency in training delivery platforms and e-learning authoring tools.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in designing and delivering training programs for software or ERP systems?</li><li>Are you experienced in conducting training needs assessments and developing role-based training plans?</li><li>Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?</li><li>Are you fluent in Arabic for both writing training materials and delivering sessions?</li><li>What is your current and expected salary? Notice period?</li></ul>

Tax Training Lead / Trainer

Mind Stream

<p><b>Job Title:</b> Training Lead / Trainer<br/><b>Location:</b> Doha, Qatar</p><p><b>Key Responsibilities:</b></p><ul><li>Lead the design and delivery of training programs for end-users of ERP and tax administration systems.</li><li>Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).</li><li>Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).</li><li>Create or oversee the development of bilingual training materials (Arabic &amp; English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.</li><li>Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.</li><li>Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.</li><li>Organize refresher sessions and new feature training post go-live.</li><li>Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.</li></ul><p><b>Requirements:</b></p><ul><li>Proven background in training and development for <b>software, ERP, and/or tax administration systems</b>.</li><li>Strong instructional design skills with the ability to simplify complex processes into structured learning content.</li><li>Experience developing bilingual training content (Arabic and English required).</li><li>Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.</li><li>Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.</li><li>Proficiency in training delivery platforms and e-learning authoring tools.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in designing and delivering training programs for software or ERP systems?</li><li>Are you experienced in conducting training needs assessments and developing role-based training plans?</li><li>Have you developed bilingual training materials (Arabic and English), including user manuals, quick reference guides, or e-learning content?</li><li>Do you have experience in delivering train-the-trainer sessions to internal trainers or super-users?</li><li>Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?</li><li>Can you adapt training delivery to different audiences, from technical staff to non-technical end-users?</li><li>Are you fluent in Arabic for both writing training materials and delivering sessions?</li><li>What is your current and expected salary? Notice period?</li><li>Have you worked on the Dhareeba (Tax Administration System) or similar tax automation projects?</li></ul>

Training Lead / Trainer - Dhareeba (Tax department)

<div></div><div><div>About This Role</div><div></div><div><br>
The Head of Training reports to the Managing Director. He is responsible for the overall day-to-day supervision of ECFT training programs to ensure adherence to regulatory certification rules and requirements, and ECFT standards, policies, and procedures. The incumbent should possess managerial and leadership skills. The Head of Training follows the CAE Global Training Standards and works with the network incorporating and sharing best practices.</div><div></div><div>
Management</div><div></div><div>
1. Guide, lead and empower the Training Managers to oversee all training and performance matters for both clients and instructors.</div><div>
2.Champion improvements and enhancements of processes and materials affecting the ATO.</div><div>
3.Design and lead strategic initiatives to address any people, standards, or clients concerns in coordination with other stakeholders in the company, and in the network.</div><div></div><div>
Compliance</div><div></div><div>
1.Ensure quality and standard of training given by training staff complies with specific rules and regulations of UAE GCAA CAR-FCL, CFR Part 142, EASA and other NCAA&rsquo;s approvals for ECFT wet training.</div><div>
2.Ensure satisfactory integration of flight simulation training device (FSTD) and theoretical knowledge instruction.</div><div>
3.Monitor process and procedures to determine their effectiveness and maintain standardization, where applicable between the Training Centers.</div><div>
4.Work with Quality/Compliance Monitoring to ensure that all issues of non-compliances are addressed.</div><div>
Support the ATO Safety Manager promoting the safety culture of the company.</div><div></div><div>
New Hires and Personnel Development</div><div></div><div>
1.Collaborate with HR and TMs on the design of the recruitment process and practices to ensure we have the right set up to ensure the best selection of talent.</div><div>
2.Ensure appropriate appointments of training managers, lead instructors and flight simulator instructors.</div><div>
3.Develop and deliver performance reviews for assigned personnel (TMs, Regulatory Leads); and any escalated instructor issue.</div><div></div><div>
Planning Tasks</div><div></div><div>
1.Ensure the current available instructors and evaluator staff are suitably qualified to undertake the budgeted and forecasted wet training, testing and checking tasks.</div><div>
2.Manage instructors, equipment, and facilities scheduling to meet budgeted and forecasted wet training requirements in the most efficient, yet regulatory and ECFT standards compliant manner; in ongoing collaboration with scheduling &amp; planning department</div><div></div><div>
Interaction</div><div></div><div>
1.Regular communication with all Regulatory Authorities to ensure compliance 2.Communication with clients as and when required.</div><div>
3.Collaboration with CAE Global Training Stanards and other Global Teams</div><div>
4.Collaboration with Scheduling &amp; Planning department &amp; senior management to achieve strategic goals &amp; OKRs</div><div>
5.Report back revision needs on all ATO courseware and manuals.</div><div></div><div>
Additional Requirements:</div><ul><li>
Former Instructor and or Examiner</li><li>
Former standards, management or mentorship experience</li><li>
Former people leader of moderate to large Team size</li><li>
Positive attitude toward complex and challenge issue resolution</li><li>
Ability to work with MS Office tools with modern examples of moderate proficiency</li><li>
Shall have extensive experience as an instructor in the areas relevant for the training provided by the ATO. Hold or have held in three years a professional license and ratings issued in accordance with ICAO Annex 1 related to the flying courses conducted.</li></ul><div></div><div>
Position Type</div>
Regular<div></div><div>
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.</div><div></div><div>
Equal Opportunity Employer</div><div></div><div><i>
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.</i></div><div></div><div><i>
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at</i> <div>CAECarrieres-Careers@cae.com</div></div></div>

Head of Training

Calo Inc.

<div>
 <strong>
  About Calo
  <br/>
  <br/>
 </strong>
 Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. 💚
 <br/>
 <br/>
 Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab &amp; Go Cafe concepts.
 <br/>
 <br/>
 We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.
 <br/>
 <br/>
 Role Overview
 <br/>
 <br/>
 This role is responsible for the design, development, implementation, and evaluation of all operational and new product training programs across our CPU&rsquo;s. The Training Manager will ensure all CPUs maintain consistent, high-quality production standards, operational compliance, and a deep understanding of the brand's food philosophy. This professional will lead and mentor the Market Place (MP) training team, acting as the critical link between Product Development and Operations to achieve excellence in food quality and customer satisfaction.
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 Training Strategy, Design, and Delivery
 <br/>
 <br/>
 <ul>
  <li>
   Design and Develop Training Content: Create, maintain, and continually improve all operational and New Product Development (NPD) training documentation (including SOPs, job aids, recipes, and training modules) for use across all CPUs
  </li>
  <li>
   Annual Training Calendar: Create, maintain, and implement the annual training calendar based on the NPD launch schedule and identified operational needs
  </li>
  <li>
   Curriculum Management: Oversee the implementation and standardization of all training across each CPU, ensuring consistent delivery, content fidelity, and effective knowledge transfer
  </li>
  <li>
   Trainer Development: Lead, mentor, and train the MP trainers on best-in-class instructional design, delivery techniques, Calo standards, food philosophy, auditing protocols, and effective coaching practices
   <br/>
   <br/>
  </li>
 </ul>
 Operational Excellence and Compliance
 <br/>
 <br/>
 <ul>
  <li>
   Auditing and Assessment: Develop and manage all auditing checklists, scoring rubrics, and action plan templates for CPUs and trainers
  </li>
  <li>
   Compliance Oversight: Oversee and ensure auditing compliance within each CPU by leading the training team in the execution of audits and tracking the follow-up on all action plans. Publish consolidated results on a monthly basis
  </li>
  <li>
   Performance Evaluation: Establish and maintain systems to track and evaluate the effectiveness of all training programs and operational procedures, making data-driven recommendations for enhancements
   <br/>
   <br/>
  </li>
 </ul>
 Collaboration and Stakeholder Management
 <br/>
 <br/>
 <ul>
  <li>
   Bridge the Gap: Act as the primary liaison between the NPD team and MP operations, translating new product specifications and operational procedures into actionable, standardized training programs
  </li>
  <li>
   Feedback Loop Management: Implement and maintain a formal workflow for gathering and analyzing customer feedback and operational data to identify training gaps and relay insights to the NPD and R&amp;D teams for continuous product and process improvement
  </li>
  <li>
   Monthly Performance Reviews: Lead structured monthly review sessions with MP owners to assess training effectiveness, address operational challenges, and align on upcoming menu and product priorities
   <br/>
   <br/>
  </li>
 </ul>
 Documentation and Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain accurate and organized training records and documentation to evaluate and report on each CPU's monthly performance and compliance levels
  </li>
  <li>
   Implement and maintain tracking logs and workflows for all recipe, yield, and process modifications to ensure all training documentation is current
   <br/>
   <br/>
  </li>
 </ul>
 Ideal Candidate
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Education, Instructional Design, Organizational Development, Culinary Arts, Hospitality Management, or a related field
  </li>
  <li>
   Minimum of 7+ years of progressive experience in Training and Development, with a minimum of 3 years in a Training Management/Leadership role
  </li>
  <li>
   Proven experience designing, implementing, and managing training programs in a high-volume food production, manufacturing, or multi-unit hospitality environment (experience with a Central Production Unit (CPU) model is a strong plus)
  </li>
  <li>
   Must be a proficient communicator in English
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge &amp; Competency
 <br/>
 <br/>
 <ul>
  <li>
   Deep expertise in adult learning theory and instructional design methodologies (e.g., ADDIE, SAM)
  </li>
  <li>
   Demonstrated ability to lead, coach, and develop a team of trainers/instructors across different locations
  </li>
  <li>
   Working knowledge of food safety, quality standards (HACCP, ISO), and regulatory compliance within a food manufacturing context
  </li>
  <li>
   Strong analytical skills with the ability to use performance data (e.g., audit results, food happiness scores) to identify training needs and measure program effectiveness
  </li>
  <li>
   Excellent collaboration and stakeholder management skills; capable of managing multiple projects and driving consensus across different departments (NPD, Operations, R&amp;D)
  </li>
  <li>
   Proficiency with various computer software programs, including Learning Management Systems (LMS), MS Office Suite, and/or restaurant/production management software
   <br/>
   <br/>
  </li>
 </ul>
 Personality
 <br/>
 <br/>
 <ul>
  <li>
   Strong communicator
  </li>
  <li>
   Ability to work both independently and in a team
  </li>
  <li>
   Eager to learn
  </li>
  <li>
   Friendly and pleasant personality that can lead with empathy and patience
   <br/>
   <br/>
  </li>
 </ul>
 Perks that come with this role:
 <br/>
 <br/>
 <ul>
  <li>
   The chance to build something extraordinary from the ground up
  </li>
  <li>
   Access to our mouthwatering meal subscriptions
  </li>
  <li>
   Competitive benefits and stock options
  </li>
  <li>
   Working with driven and extremely passionate colleagues in a growth-oriented culture
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
 <br/>
 <br/>
 H3y5So6EY8
</div>


New Product Development Training Manager

CALO

<div><p><b>About Calo</b><br>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><p>
Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab &amp; Go Cafe concepts.</p><p>
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><p><b>
Role Overview</b></p><p>
This role is responsible for the design, development, implementation, and evaluation of all operational and new product training programs across our CPU&rsquo;s. The Training Manager will ensure all CPUs maintain consistent, high-quality production standards, operational compliance, and a deep understanding of the brand's food philosophy. This professional will lead and mentor the Market Place (MP) training team, acting as the critical link between Product Development and Operations to achieve excellence in food quality and customer satisfaction.</p><p><b>
Main Responsibilities</b></p><h4 class="jobSectionHeader"><b>
Training Strategy, Design, and Delivery</b></h4><ul><li>
Design and Develop Training Content: Create, maintain, and continually improve all operational and New Product Development (NPD) training documentation (including SOPs, job aids, recipes, and training modules) for use across all CPUs.</li><li>
Annual Training Calendar: Create, maintain, and implement the annual training calendar based on the NPD launch schedule and identified operational needs.</li><li>
Curriculum Management: Oversee the implementation and standardization of all training across each CPU, ensuring consistent delivery, content fidelity, and effective knowledge transfer.</li><li>
Trainer Development: Lead, mentor, and train the MP trainers on best-in-class instructional design, delivery techniques, Calo standards, food philosophy, auditing protocols, and effective coaching practices.</li></ul><h4 class="jobSectionHeader"><b>
Operational Excellence and Compliance</b></h4><ul><li>
Auditing and Assessment: Develop and manage all auditing checklists, scoring rubrics, and action plan templates for CPUs and trainers.</li><li>
Compliance Oversight: Oversee and ensure auditing compliance within each CPU by leading the training team in the execution of audits and tracking the follow-up on all action plans. Publish consolidated results on a monthly basis.</li><li>
Performance Evaluation: Establish and maintain systems to track and evaluate the effectiveness of all training programs and operational procedures, making data-driven recommendations for enhancements.</li></ul><h4 class="jobSectionHeader"><b>
Collaboration and Stakeholder Management</b></h4><ul><li>
Bridge the Gap: Act as the primary liaison between the NPD team and MP operations, translating new product specifications and operational procedures into actionable, standardized training programs.</li><li>
Feedback Loop Management: Implement and maintain a formal workflow for gathering and analyzing customer feedback and operational data to identify training gaps and relay insights to the NPD and R&amp;D teams for continuous product and process improvement.</li><li>
Monthly Performance Reviews: Lead structured monthly review sessions with MP owners to assess training effectiveness, address operational challenges, and align on upcoming menu and product priorities.</li></ul><h4 class="jobSectionHeader"><b>
Documentation and Reporting</b></h4><ul><li>
Maintain accurate and organized training records and documentation to evaluate and report on each CPU's monthly performance and compliance levels.</li><li>
Implement and maintain tracking logs and workflows for all recipe, yield, and process modifications to ensure all training documentation is current.</li></ul><p><b>
Ideal Candidate</b></p><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Education, Instructional Design, Organizational Development, Culinary Arts, Hospitality Management, or a related field.</li><li>
Minimum of 7+ years of progressive experience in Training and Development, with a minimum of 3 years in a Training Management/Leadership role.</li><li>
Proven experience designing, implementing, and managing training programs in a high-volume food production, manufacturing, or multi-unit hospitality environment (experience with a Central Production Unit (CPU) model is a strong plus).</li><li>
Must be a proficient communicator in English.</li></ul><h4 class="jobSectionHeader"><b>
Knowledge &amp; Competency</b></h4><ul><li>
Deep expertise in adult learning theory and instructional design methodologies (e.g., ADDIE, SAM).</li><li>
Demonstrated ability to lead, coach, and develop a team of trainers/instructors across different locations.</li><li>
Working knowledge of food safety, quality standards (HACCP, ISO), and regulatory compliance within a food manufacturing context.</li><li>
Strong analytical skills with the ability to use performance data (e.g., audit results, food happiness scores) to identify training needs and measure program effectiveness.</li><li>
Excellent collaboration and stakeholder management skills; capable of managing multiple projects and driving consensus across different departments (NPD, Operations, R&amp;D).</li><li>
Proficiency with various computer software programs, including Learning Management Systems (LMS), MS Office Suite, and/or restaurant/production management software.</li></ul><p><b>
Personality</b></p><ul><li>
Strong communicator</li><li>
Ability to work both independently and in a team</li><li>
Eager to learn</li><li>
Friendly and pleasant personality that can lead with empathy and patience</li></ul><p><b>
Perks that come with this role:</b></p><ul><li>
The chance to build something extraordinary from the ground up</li><li>
Access to our mouthwatering meal subscriptions</li><li>
Competitive benefits and stock options</li><li>
Working with driven and extremely passionate colleagues in a growth-oriented culture</li></ul><p>
</p><p>H3y5So6EY8</p></div>

Eaton

<div><p>Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.</p><p></p><p><b><br>
About Eaton</b></p><p>
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</p><p></p><p><br>
The Business Site Lead for SAP will lead business project team and owns business team deliverables to lead and assist in day-to-day business project activitties like requirement and design reviews, data migration pre-load and post-load approvals support, lead &amp; support test events, cutover and Go Live activites and ensure timely completion of tasks and deliverables.</p><p>
The individual will lead Change Management (OCM) activities overall (ensure process changes gets adopted and schedule &amp; leads training events (key user and end user training using Train the trainer approach (SAP End user training will be done by super or key users).</p><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><ul><li>Leads the business team and owns business team deliverables with timely completion</li><li>
Is responsibleto lead and coordinate the execution for day-to-day business project activities</li><li>
Responsible to provide timely business decisions and approvals</li><li>
Ensure timely completion of project business tasks and providing regular project status updates</li><li>
Develop communication plan to lead and assist business team activities
</li><li>Leads Change Management (OCM) activities ( apply ADKAR approach) to support adoption of process changes</li><li>
Coordinate and lead taining events, ensure training plans are followed to get completed</li><li>
Responsible to organize &amp; lead End User training by using Train the trainer approach (Key users to train end users)</li><li>
Lead &amp; support business team in design reviews and approvals, Data Migration. Cutover and Go Live activities</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Team lead experience (3 years)</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Solid buiness process knowledge required</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we offer you:</b></h2>
</div><div><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>
Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>
Annual mentoring program Eaton University, a reward, and recognition system</li><li>
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>
Strong, agile and diverse team locally and globally</li><li>
Strong processes and state-of-the-art systems and tools</li><li>
Structured employee development processes, open feedback culture with development plans</li><li>
Detailed induction support and well-structured onboarding</li><li>
Balance your work and life with a hybrid worktime model</li></ul></div></div></div><p>
Living and Working in Dubai<br>
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.<br>
Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!</p><p></p><p><br>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Business Site Lead for SAP

Nudura Insulated Concrete Forms

<div>
 <strong>
  General Purpose Of The Job
  <br/>
  <br/>
 </strong>
 The WTI Divisional (East) Lead Scheduler/Dispatcher is responsible for overseeing the Regional Scheduling/Dispatch team for WTI, while also performing the role of the Regional Field Service Scheduler-Dispatcher. This position ensures WTI project volume is managed and executed within established business rules and objectives. The WTI Divisional (East/West) Lead Scheduler/Dispatcher should be a very detail oriented and organized professional who can lead a team through changes in operating procedures and contribute to a culture of teamwork and quality.
 <br/>
 <br/>
 Key responsibilities include developing, communicating and training on policy and procedures for the Regional Scheduling/Dispatch team. The WTI Divisional (East) Lead Scheduler/Dispatcher is the subject matter expert (SME) of the Regional Scheduling/Dispatch team and fosters process and procedure understanding. This individual will also work directly with the WTI/WTC Manager, Technology Solutions related to all Field Service Management (FSM) issues.
 <br/>
 <br/>
 <ul>
  <li>
   This is a remote position. The candidate must be able to support the Eastern and Central time zones.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This position will have direct supervision over a team of 5+ administrative/scheduling personnel and will be required to work with multiple different internal WTI departments and personnel including but not limited to Regional Business Managers, Divisional Directors, National Account Business Managers, Program Managers, Sales Representatives, WTI field employees, WTI Business Operations Administration, etc.
  </li>
  <li>
   Will utilize critical thinking skills to identify broken processes and have a vision of continuous improvement.
  </li>
  <li>
   This individual should be comfortable managing big data and utilizing/understanding tools to help interpret this data (Smartsheet, Excel, etc.)
  </li>
  <li>
   This individual should be comfortable developing and giving presentations for training purposes and report outs to management on a monthly basis or as requested.
  </li>
  <li>
   Coordinate, manage and monitor the workings of the Regional Dispatch team.
  </li>
  <li>
   Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
  </li>
  <li>
   Conduct and foster professional and timely communication (via email, voicemail, in person) with the Regional Scheduling/Dispatcher team on all work-related matters.
  </li>
  <li>
   Communicate WTI initiatives to the team.
  </li>
  <li>
   Participate in or lead team meetings, presentations, focus groups, committees, etc.
  </li>
  <li>
   Ensure project volume is managed and executed for assigned region.
  </li>
  <li>
   Oversee project volume for Eastern/Western WTI division to ensure proper oversite by Regional Schedulers/Dispatchers
  </li>
  <li>
   Oversite of all WTI project backlog will be managed by the Regional Scheduling/Dispatch team
  </li>
  <li>
   Work with Regional Scheduler/Dispatcher to ensure consistent process and procedure across all regions.
  </li>
  <li>
   Focus on continuous improvement of scheduling and dispatching processes
  </li>
  <li>
   Provide proper WTI Field support from RBM, Supervisors, Foreman and Technicians is delivered &ndash; any issues related to field support should be escalated to leadership.
  </li>
  <li>
   Training on new processes and training new hires
  </li>
  <li>
   Troubleshooting issues related to FSM, provide first level support and escalate issues as needed to WTI/WTC Manager, Technology Solutions
  </li>
  <li>
   Test new systems and updates as needed.
  </li>
  <li>
   Act as backup for the other Divisional Scheduling/Dispatch Lead.
  </li>
  <li>
   Ensure documentation of employee issues are prompt and submitted to HR.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Job Identification 12495
  </li>
  <li>
   Job Category Sales Support / Customer Service
  </li>
  <li>
   Posting Date 10/07/2025, 09:02 PM
  </li>
  <li>
   Degree Level Associate Degree
  </li>
  <li>
   Job Schedule Full time
  </li>
  <li>
   Job Shift Day
  </li>
  <li>
   Locations 3735 Green Road, Beachwood, OH, 44122, US (Remote)
  </li>
 </ul>
</div>


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