account manager

key account manager

relationship manager

office manager

commercial manager

vip client manager

Bitunix

About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring their needs are met with discretion, accuracy, and exceptional professionalism. Key Responsibilities VIP Client Relationship Management Act as the primary point of contact for VIP/high-net-worth clients, building trust and long-term loyalty. Deliver personalized support and strategic advice on crypto markets and trading opportunities. Anticipate client needs and proactively offer tailored insights, solutions, and services. Crypto Trading Expertise Provide market updates, trading strategies, and risk management recommendations. Support clients with portfolio diversification, liquidity management, and trade execution. Stay ahead of market trends, blockchain innovations, and regulatory changes to guide clients effectively. Strategic Account Growth Identify opportunities for upselling and cross-selling products/services within the crypto ecosystem. Collaborate with product, trading, and research teams to deliver seamless, high-value client solutions. Develop customized growth strategies for VIP clients based on their trading behavior and goals. Service Excellence &amp; Support Ensure quick resolution of issues, escalations, and trade-related queries. Maintain the highest level of professionalism, discretion, and compliance in all client interactions. Provide 24/7 availability to key clients, ensuring premium service levels. Performance Tracking &amp; Reporting Monitor client portfolios, engagement, and satisfaction metrics. Prepare regular trading performance and market insight reports for clients. Share client feedback with internal teams to improve offerings and services. Qualifications Bachelors degree in Finance, Economics, Business, or related field (Masters preferred). 5+ years of experience in client relationship management, with at least 3 years in cryptocurrency trading, digital assets, or financial markets. Strong knowledge of crypto exchanges, DeFi, NFTs, and blockchain technology. Proven track record in managing high-value portfolios and VIP/High Net Worth clients. Expertise in trading strategies, risk management, and technical/market analysis. Familiarity with global crypto regulations and compliance standards. Excellent communication, negotiation, and interpersonal skills. High integrity, discretion, and ability to work under pressure.

VIP Client Specialist

Christian Dior Couture

<div>
 Position
 
 
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
 
 
 Job responsibilities
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 One-to-One Client Meetings:
 </li>
 <li>
 Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
 </li>
 <li>
 Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
 </li>
 <li>
 Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
 </li>
 <li>
 Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
 </li>
 <li>
 Client Experience Management:
 </li>
 <li>
 Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
 </li>
 <li>
 Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
 </li>
 <li>
 Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
 </li>
 <li>
 Collect and analyze client feedback to continuously enhance the luxury experience.
 </li>
 <li>
 Exclusive Client Events:
 </li>
 <li>
 Support the organization of exclusive client events within Salon Priv&eacute;.
 </li>
 <li>
 Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
 </li>
 <li>
 Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
 </li>
 <li>
 Monitor and forecast an accurate marketing and event budget.
 </li>
 <li>
 Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
 </li>
 <li>
 Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
 </li>
 <li>
 Collaboration and Support:
 </li>
 <li>
 Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
 </li>
 <li>
 Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
 </li>
 <li>
 Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
 </li>
 <li>
 Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
 </li>
 <li>
 A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
 </li>
 <li>
 Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
 </li>
 </ul>
</div>

Client Development Specialist - Dubai Mall

DUBAI PROPERTIES GROUP LLC

<ul><li>Build and maintain long-term relationships with high-value clients, serving as their primary point of contact.</li><li>Develop and maintain detailed customer profiles to personalize services and anticipate client needs.</li><li>Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction.</li><li>Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service.</li><li>Oversee and coordinate property inspections, snagging processes, and key handover schedules.</li><li>Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns.</li><li>Proactively communicate with clients before issuing legal notices for overdue payments or property terminations.</li><li>Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process.</li><li>Handle inquiries and concerns promptly, ensuring client satisfaction and retention.</li><li>Follow up on overdue payments, ensuring timely settlements within agreed timelines.</li><li>Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience.</li><li>Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey.</li><li>Identify opportunities for process improvements, personalized engagement, and operational efficiencies.</li><li>Contribute to the continuous refinement of customer service strategies and VIP experience initiatives.</li></ul>

Assistant Manager - Relationship Management

Binance

<div><div>Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</div><div></div><div> 
Binance is looking for an experienced professional from the crypto industry to provide account coverage and support the growth of the business. This role will leverage relationship development and account management skills, combined with the production knowledge of Binance platform and trading to help clients grow their business operation in Binance. This role will help to join the individual client&rsquo;s growth needs with the business development of Binance and its VIP/Institutional market. The role will also help Binance to build better production solutions for VIP and Institutional clients.</div>
<h3 class="jobSectionHeader">Responsibilities
</h3><ul><li>Primary point of contact for a number of institutional/VIP clients.</li><li>
Expanding the relationships with existing customers by sustained communication, understanding of their needs.</li><li>
Identify growth opportunities for clients and help to acquire resources to help realise the opportunities.</li><li>
Help clients to navigate Binance&rsquo;s product offering, VIP structure, and key updates and changes on the Binance platform. Provide support for client&rsquo;s VIP upgrade and other product configurations.</li><li>
Analysis of user behaviour, tracking the status, finding hidden needs, writing key customer analysis reports for key clients.</li></ul><h3 class="jobSectionHeader">
Requirements
</h3><ul><li>At least 5 years working experience in account management/sales function from financial/trading institutions.</li><li>
Product knowledge from working in exchange/broker/trading firms.
</li><li>Understand common trading strategies and how trading firms operate to make profit.</li><li>
Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc.</li><li>
Strong communication skills, ability to be flexible in a variety of situations.</li><li>
Understanding of trading systems and API are strong plus.</li><li>
Ability to work under pressure.</li><li>
Passionate about crypto. Industry experience is highly preferred.</li><li>
Proficiency in Mandarin is a plus.</li></ul><div>
Why Binance</div><ul><li>Shape the future with the world&rsquo;s leading blockchain ecosystem</li><li>Collaborate with world-class talent in a user-centric global organization with a flat structure</li><li>Tackle unique, fast-paced projects with autonomy in an innovative environment</li><li>Thrive in a results-driven workplace with opportunities for career growth and continuous learning</li><li>Competitive salary and company benefits</li><li>Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)</li></ul><div></div><div> 
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div>
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Account Manager - VIP/Institutional Clients (APAC)

Dubai Holding

<div>
 
 
 About Dubai Holding Real Estate:
 
 
 
 
 
 
 Dubai Holding&rsquo;s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai&rsquo;s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community canters, mosques, schools, supermarkets and landscaping.
 
 
 Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
 
 
 
 
 
 
 
 Job Purpose
 
 :
 
 
 
 
 
 
 The Job holder will be responsible for the management of high-profile client experiences by ensuring excellent service standards. Provide support in handling VIP customer requests across the Company ecosystem, help build strong relationships and contribute to delivering personalized experiences.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Build and maintain long-term relationships with high-value clients, serving as their primary point of contact.
 </li>
 <li>
 Develop and maintain detailed customer profiles to personalize services and anticipate client needs.
 </li>
 <li>
 Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction.
 </li>
 <li>
 Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service.
 </li>
 <li>
 Oversee and coordinate property inspections, snagging processes, and key handover schedules.
 </li>
 <li>
 Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns.
 </li>
 <li>
 Proactively communicate with clients before issuing legal notices for overdue payments or property terminations.
 </li>
 <li>
 Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process.
 </li>
 <li>
 Handle inquiries and concerns promptly, ensuring client satisfaction and retention.
 </li>
 <li>
 Follow up on overdue payments, ensuring timely settlements within agreed timelines.
 </li>
 <li>
 Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience.
 </li>
 <li>
 Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey.
 </li>
 <li>
 Identify opportunities for process improvements, personalized engagement, and operational efficiencies.
 </li>
 <li>
 Contribute to the continuous refinement of customer service strategies and VIP experience initiatives.
 </li>
 </ul>
 
 
 
 
 
 
 Candidate Qualifications, Experiences &amp; Skills
 
 
 :
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management; Real Estate, hospitality or a related field. Master&rsquo;s degree preferred
 </li>
 <li>
 Advance diploma in customer relationship management / Certificate in customer relationship management &ndash; Preferred
 </li>
 <li>
 The ideal candidate should have 2-4 years of experience in customer service management, especially with high-value or VIP clients, preferably in real estate or luxury services.
 </li>
 <li>
 Must possess a strong understanding of real estate transactions and customer service operations and be able to handle high-net-worth clients, resolve issues, and drive loyalty.
 </li>
 <li>
 Key skills include excellent communication, problem-solving, stakeholder management, and proficiency in CRM tools.
 </li>
 <li>
 The role requires the ability to build rapport, manage multiple tasks, work in fast-paced environments, and possess strong organizational, negotiation, and conflict resolution skills.
 </li>
 <li>
 Attention to detail and proficiency in English and the native language are essential.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Assistant Manager - Relationship Management - Dubai Holding Real Estate

Pernod Ricard

Client Relationship Management<ul><li>Identify, recruit and manage relationships with HNWI (high-net-worth individuals) / VIC (very important clients) collectors for PRME Prestige program Le Cercle .</li><li>Act as primary point of contact &amp; personal advisor: addressing inquiries, providing product information, product recommendations &amp; tailored experiences.</li><li>Build, manage &amp; expand the private client Le Cercle network &amp; database; supporting customer analysis &amp; the development of tailored plans and programs.</li></ul>Drive Sales of Prestige &amp; Luxury Portfolio.<ul><li>Sell rare, unique &amp; collectable limited edition prestige spirits and champagnes from the Pernod Ricard Le Cercle portfolio.</li><li>Guide private clients on building or refining their collections; guide them through special releases &amp; bespoke allocations.</li><li>Identify and pursue new business opportunities within the private client sector to further enhance the business performance of Le Cercle in the UAE.</li></ul>Event Planning and Execution<ul><li>Develop strong partnerships with external stakeholders to support the acquisition, reward &amp; retention of private client customers.</li><li>In collaboration with marketing teams, design and execute exclusive events for private clients, creating memorable and engaging experiences that reflect our brand values.</li></ul>Brand Advocacy<ul><li>Serve as a brand ambassador for Pernod-Ricard, articulating our story and values to private clients with authenticity and confidence.</li><li>Promote our diverse portfolio of brands, ensuring clients are informed and engaged with our offerings.</li><li>Foster a sense of community among private clients, connecting them with our brand and each other.</li></ul>Market Insights and Reporting<ul><li>Collect and analyze market data to identify trends and opportunities within the private client segment.</li><li>Provide regular reports and insights to management, helping shape strategic decisions and initiatives.</li><li>Stay grounded in the real, ensuring our approach aligns with community values and sustainability.</li></ul>

Private Client Manager

<ul><li>Lead, mentor, and coach the VIP services team, ensuring alignment with company goals and service excellence standards.</li><li>Provide continuous performance feedback, coaching, and support for the team to drive high engagement and retention.</li><li>Develop and maintain a repository of best practices and SOPs for handling VIP customer interactions.</li><li>Act as the primary escalation point for VIP clients, ensuring seamless resolution of concerns, inquiries, and service requests.</li><li>Build and maintain long-term, trust-based relationships with high-net-worth individuals, property investors, and key stakeholders.</li><li>Oversee the development of detailed client profiles to enable hyper-personalized service delivery.</li><li>Design and implement customized processes and communication templates to enhance the VIP experience.</li><li>Create and manage end-to-end journey maps for VIP clients, capturing key interactions in CRM systems and optimizing touchpoints.</li><li>Monitor key performance indicators (KPIs) for service excellence and team effectiveness, ensuring continuous measurement and improvement of VIP service quality and operational efficiency.</li><li>Manage high-stakes negotiations on service disputes and contractual matters, balancing customer expectations with business interests to drive sustainable relationships.</li><li>Ensure operational excellence through strict adherence to governance frameworks, regulatory compliance, and service standards, mitigating risks and maintaining corporate integrity.</li><li>Work closely with cross-functional teams (Sales, Legal, Operations, and Marketing) to design tailored service solutions.</li><li>Ensure high-quality, proactive communication with VIP clients at every stage of the property transaction.</li><li>Oversee property inspections, snagging processes, and key handover schedules to ensure a seamless transition for VIP clients.</li><li>Address and resolve issues related to payments, property modifications, documentation delays, and post-handover concerns.</li><li>Ensure all service delivery aligns with Service Level Agreements (SLAs) and internal operational standards.</li><li>Monitor customer satisfaction metrics and implement strategies to maintain or exceed an 8+ satisfaction index score.</li><li>Generate reports and analyze data on VIP client interactions, feedback, and service performance to identify trends and areas for improvement.</li><li>Monitor key performance indicators (KPIs) and service metrics, using insights to enhance operational efficiency.</li><li>Initiate regular team meetings to discuss customer feedback, operational challenges, and performance insights.</li><li>Uphold the highest standards of discretion and confidentiality, safeguarding elite client information and reinforcing trust in all engagements.</li><li>Identify training needs and conduct workshops, training sessions, and external learning programs to enhance the team&#x27;s ability to deliver premium client experiences.</li></ul>

Manager - Relationship Management

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