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customer care officer Jobs in Kuwait City Kuwait

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national customer manager

sales coordinator Jobs in Kuwait City Kuwait

sales coordinator

sales manager

zain2198 customer relationship management

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.
 
 
 
 Responsibilities
 
 
 
 Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements
 
 
 <ul>
 <li>
 Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge
 </li>
 <li>
 Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan
 </li>
 <li>
 Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance
 </li>
 <li>
 Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints
 </li>
 <li>
 Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficiency in agile methodologies
 </li>
 <li>
 Knowledgeable in CRM systems
 </li>
 <li>
 CRM applications experience
 </li>
 <li>
 Knowledge of CRM support processes specific to the telecom industry
 </li>
 <li>
 Advanced Microsoft Office toolkit (Excel, pptx)
 </li>
 <li>
 Competency in SQL &amp; Python is a plus
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2198 - Customer Relationship Management

DHL Express

<div>
 The job holder has to develop and achieve revenue and profit contribution objectives from an assigned list of Industry sectors based in the country. The National Customer Manager must ensure that the customers receive the highest levels of service from the Network, using a consultative selling approach, following DHL Global Sales process.
 
 
 
 Accountabilities:
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.
 </li>
 <li>
 Lead and direct country resources to identify and develop logistics and time and day definite service opportunities with designated industry customers.
 </li>
 <li>
 Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with the nominated customers to prevent split business and customer defection. Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.
 </li>
 <li>
 Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.
 </li>
 <li>
 Build and understand market share in industry segment responsible for by product.
 </li>
 <li>
 Follow DHL Global Sales Processes as well as call cycle and pipeline management.
 </li>
 <li>
 Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
 </li>
 <li>
 Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.
 </li>
 <li>
 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
 </li>
 <li>
 Develop and keep current an appropriate account strategy for each nominated customer. The strategy should include country level business plans that are aligned to global and regional strategies to achieve overall network objectives.
 </li>
 <li>
 Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.
 </li>
 <li>
 Manage all customer-related information by interacting with departments that contribute to effective customer service for the customer.
 </li>
 <li>
 Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers&rsquo; relationship.
 </li>
 <li>
 Lead and manage the development of business acquisition projects, customer supply chains and value added services with nominated accounts ensuring targeted revenue and profitability levels in line with plans.
 
 
 
 </li>
 </ul>
 
 Skills / Qualifications:
 
 
 
 
 <ul>
 <li>
 Problem Solving
 
 
 
 </li>
 </ul>
 This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.
 
 
 
 <ul>
 <li>
 Planning and Organizing
 
 
 
 </li>
 </ul>
 The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.
 
 
 
 <ul>
 <li>
 Decision Making
 
 
 
 </li>
 </ul>
 The job holder will have to make decision during negotiation with customers related to volume and discount levels as well as additional services offered. The National Channel Account Manager will propose discount agreements to the National Channel Manager / National Sales Manager for approval.
 
 
 
 <ul>
 <li>
 Job Challenge
 
 
 
 </li>
 </ul>
 The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the National Channel within DHL and being the advocate for DHL to the customer.
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum 3 years commercial logistics or supply chain management
 </li>
 <li>
 Commercially orientated
 </li>
 <li>
 Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage
 </li>
 <li>
 Computer literate
 </li>
 <li>
 A proven track record in over achievement of objectives
 </li>
 <li>
 Strong number skills and presentation skills
 </li>
 <li>
 Comprehensive knowledge of DHL network, logistics or related industry
 </li>
 <li>
 Excellent planning, organizing and time management skills
 </li>
 <li>
 Relationship building and proven strong negotiation skills
 </li>
 <li>
 Ability to influence internally and externally
 </li>
 <li>
 Excellent communication and analytical skills
 </li>
 <li>
 Customer focus (Internal &amp; External)
 </li>
 <li>
 Personal Motivation and drive
 </li>
 <li>
 Strategic Account Management ability
 </li>
 <li>
 Team player and motivator
 
 
 
 </li>
 </ul>
 
 Educational
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 A minimum of Bachelor degree or equivalent
 </li>
 </ul>
</div>

National Customer Manager

<div></div><div><div><ul><li><div>Business Unit
</div><div>QNB - Kuwait
</div></li><li><div>Division
</div><div>Risk Management
</div></li><li><div>Department
</div><div>Risk Management
</div></li><li><div>Location
</div><div>Kuwait, Kuwait
</div></li><li><div>Closing Date
</div><div>16-Jul-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader">About QNB</h5>
Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
</div></div><div><div><div><h5 class="jobSectionHeader">Job Purpose Summary</h5>
</div><div>The incumbent will be responsible for assisting the management of the process of credit approval on individual credit facility proposals for Corporate and Retail customers (only those retail proposals that fall outside applicable policy parameters), forwarded to them by the appropriate departments/ units. The incumbent will assess the quality of the credit exposure sought to be undertaken and adherence to established policies and procedures. The incumbent will constantly research and seek to apply best practices in credit risk, in accordance with Basel II and other relevant guidelines.
</div></div><div><div><h5 class="jobSectionHeader">Essential Duties &amp; Responsibilities by Dimensions</h5>
</div><div>A- Shareholder &amp; Financial<ul><li>
Perform activities within the assigned Credit Risk Strategy that reflects the Group&rsquo;s tolerance for risk and the level of profitability the Group expects to achieve for incurring various credit risks.</li><li>
Ensure the use of a standardized process for evaluating credit proposals ensuring that all approved credits are within QNB&rsquo;s Credit Risk Strategy.</li><li>
Assist the SVP of Risk in creating Key Performance Indicators (KPIs) for the department and monitor their achievement on periodic basis</li><li>
Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor same.</li><li>
Implements KPI&rsquo;s and best practices for role</li><li>
Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>
Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul>
B- Customer (Internal &amp; External)<ul><li>
Coordinate with Compliance Group to ensure an appropriate response to obtain updates on regulations pertaining to credit risk review that are promulgated by the Central Bank, if any.</li><li>
Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group&rsquo;s goals/ objectives.</li><li>
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>
Assist the SVP of Risk in the development/ finalization of Service Level Agreements (SLAs) between the respective overseas operations and Head Office units/ departments as and when needed, to the extent they relate to the business functions.</li><li>
Ensure adherence to the Turn around Times (TAT) specified in the SLAs.</li><li>
To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li></ul>
C-Internal (Processes, Products, Regulatory)<ul><li>
Perform credit assessments, and provide credit approvals within the authority delegated to the incumbent.</li><li>
Ensure compliance with established/ approved credit risk policies and procedures and ensure that a sound environment for identifying, measuring, monitoring and controlling credit risk is in place.</li><li>
Check coordination with business unit Relationship Managers for the timely receipt of customer documents/ other information required to evaluate the credit worthiness of the proposed borrowers.</li><li>
Supervise the assessment of the credit proposals is adequate and analyses the various credit risk facets to measure a final credit risk rating including (but not limited to) an assessment of the requested facility and guarantees provided, client management and background, industry analysis, country analysis, external agency credit rating (if applicable), financial and cash flow analysis and the risk rating from the credit risk rating tool in use.</li><li>
Based on the assessment, recommend extending or declining the facility request or asking for additional security/ further structuring of the deal/ facility to safeguard the Group&rsquo;s interests.</li><li>
Ensure that all credit approvals meet overall policy guidelines and QCB regulations and to stipulate terms and conditions to mitigate the credit risk borne/ faced by the Group.</li><li>
Work towards improving overall Group credit portfolio by instilling credit risk best practices.</li><li>
Address/ facilitate correction of any weaknesses identified during assessments, audits, or examinations.</li><li>
Coordinate activities with business units to ensure the timely processing of customer credit requests within established TATs.</li></ul>
Continuous Improvement:<ul><li>
Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>
Identify and encourage people to adopt practices better than the industry standard.</li><li>
Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</li><li>
Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul>
D-Learning &amp; Knowledge<ul><li>
Possess an understanding of business processes and controls in all related credit/ operational areas.</li><li>
Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall credit operations.</li><li>
Support in risk management training across all business areas within the Group.</li><li>
Proactively identify areas for professional development of self and undertake development activities.</li><li>
Seek out opportunities to remain current with all developments in professional field.</li><li>
Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>
Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>
Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
E-Legal, Regulatory, and Risk Framework Responsibilities<ul><li>
Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li><li>
Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li><li>
Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li><li>
Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li><li>
Maintain appropriate knowledge to ensure full qualification to undertake the role.</li><li>
Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li><li>
Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul>
F-Other<ul><li>
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li><li>
Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li><li>
Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li><li>
All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Education and Experience Requirements</h5>
</div><div><ul><li>University graduate (Bachelor&rsquo;s degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred.</li><li>
Professional certification such as PRM, CPA, CFA is preferred.</li><li>
Sound typically a Minimum of 8 years&rsquo; experience in a major bank of which at least 2 years in bank in a supervisory capacity in risk function.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Note: you will be required to attach the following:</h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of your Passport
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Senior Manager - Credit Risk

Hilton

<div>Human Resources Coordinator
A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. 
 
 
What will I be doing? 
The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management</li>
<li>Maintain communication with departments involved in the assigned project/activity</li>
<li>Route incoming mail, faxes, and packages</li>
<li>Answer telephone and assist internal and external guests with requests</li>
<li>Writes correspondence on behalf of the department</li>
<li>Makes copies, send/distributes outgoing mail</li>
<li>Uses email system to deliver and accept emails</li>
<li>Greet internal and external customers when entering the department</li>
<li>Assist with a variety of requests</li>
<li>Maintains detailed filing system for department</li>
<li>Maintain office supplies for department</li>
<li>Report all unsafe conditions immediately</li>
<li>Attend all mandatory meetings</li>
<li>Follow and know emergency procedures as needed</li>
<li>Keep work area clean and organized</li>
<li>Maintain a good working relationship with other department, employees, and guess</li>
</ul>What are we looking for? 
A Human Resources Coordinator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in or equivalent role</li>
<li>Positive attitude</li>
<li>Excellent communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li>
<li>Experience with MS Office applications and Outlook</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of hospitality</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Human Resources Coordinator

<div>Group, Conference, and Events Sales Manager
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. 
 
 
What will I be doing? 
As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise all Group, Conference, and Event revenue opportunities</li>
<li>Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member</li>
<li>Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company</li>
<li>Organise hotel promotional activities</li></ul>
What are we looking for? 
A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capability and an ability and desire to coach selling techniques to their team</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Group, Conference, and Events Sales Manager

Fresha

<div>
 
 The AI-powered OS
 
 
 for beauty,
 
 
 
 
 wellness
 
 
 and self-care
 
 
 
 
 About Fresha
 
 
 
 Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 
 
 Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
 
 
 
 Role Overview
 
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional
 
 New Business Sales Specialist
 
 to come and join our global business.
 
 
 Reporting directly to the
 
 Head of Sales (GCC),
 
 and working collaboratively with the
 
 Commercial team and potential partners
 
 , you will be
 
 100% focused on bringing in new business development
 
 . You will carry a quota target, completing field visits via cold outreach and having complete ownership of your pipeline.
 
 
 This is a great opportunity for someone looking to work in a
 
 fast-paced
 
 and
 
 changing environment
 
 , who
 
 likes to work autonomously
 
 ,
 
 enjoys a challenge
 
 and
 
 wants to make an impact
 
 .
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 KPIs - Consistently achieve sales targets
 </li>
 <li>
 Outreach - Calling key decision-makers using phone, email &amp; social touches with the goal of bringing on new business
 </li>
 <li>
 Selling - Present, promote and sell products and services through product demos to prospective and existing partners
 </li>
 <li>
 Sales Cycle - Managing the entire sales process from prospecting to close
 </li>
 <li>
 Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their goals
 </li>
 <li>
 Collaboration - Work closely with other departments to ensure a seamless partner experience
 </li>
 <li>
 Market Trends - Provide feedback about ongoing trends in the industry
 </li>
 <li>
 Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM
 </li>
 <li>
 Business Partnering - Serve as a lead point of contact for partners on all commercial activities
 
 
 </li>
 </ul>
 
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 
 To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Experience - Minimum 3 years of solid B2B sales with a track record of success
 </li>
 <li>
 Industry - SaaS, online marketplaces, or payment platforms is highly desirable
 </li>
 <li>
 Relationship Building - You are a true hunter and relationship builder
 </li>
 <li>
 Organised - You can multitask, prioritise and manage time effectively
 </li>
 <li>
 Curiosity - You are naturally curious and have a desire to continually grow and develop
 </li>
 <li>
 Languages - Fluency in English Arabic is required
 
 
 </li>
 </ul>
 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 
 
 
 Interview Process
 
 
 
 <ul>
 <li>
 Screen Call - Video-call with a member from the Talent Team (30m)
 </li>
 <li>
 Skills &amp; Experience - Video Interview with Hiring Manager (45m)
 </li>
 <li>
 Presentation - Video interview with Hiring Team (75m)
 
 
 </li>
 </ul>
 
 We aim to finalise the entire interview process and deliver feedback within
 
 
 
 2 weeks
 
 
 
 .
 
 
 
 Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 
 
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

New Business Sales Specialist (Kuwait)

RA Prime

About RA Prime For Direct Trading Co.: RA Prime is a leading global FX and CFD provider, established in 2018 with a commitment to trust, transparency, integrity, and innovation . We serve traders at all skill levels, providing cutting-edge technology and resources for confident trading. We're looking for a sales professional who thinks like an entrepreneur and sells like a strategist.Position Overview: We are hiring our first dedicated Strategic Sales Executive to build proactive outbound pipeline and expand intentionally into new markets . This is NOT a traditional order-taker or account manager role. This is a hunter role for someone who loves opening doors, starting conversations, and selling innovative financial solutions . The ideal candidate combines creative outreach strategies with strategic thinking to drive business growth.Key Responsibilities:Strategic Business Development (40%)<ul><li>Identify, qualify, and target the most promising inbound and outbound leads for strategic outreach</li><li>Build and manage a pipeline of commercial prospects across various sectors</li><li>Employ creative outreach strategies based on seasonal opportunities, product offerings, and market insights</li><li>Analyze outreach performance and industry trends to identify opportunities for process improvement</li><li>Monitor relevant market opportunities and help qualify opportunities</li></ul>Sales &amp; Relationship Management (40%)<ul><li>Serve as the first point of contact for prospects, initiating high-impact conversations through calls, emails, and social engagement</li><li>Lead compelling discovery calls to understand client needs and challenges</li><li>Present RA Prime's capabilities clearly and confidently, demonstrating how our solutions benefit potential clients</li><li>Listen actively to business needs, validate challenges, and skillfully address and overcome objections</li><li>Build lasting relationships with prospects and existing clients, ensuring exceptional service and satisfaction</li><li>Negotiate contracts and close deals ethically and effectively</li></ul>Deal Management &amp; Collaboration (20%)<ul><li>Partner with internal teams (product, marketing, operations) to scope projects and prepare proposals</li><li>Prepare accurate estimates and negotiate budgets and timelines</li><li>Maintain accurate records of all prospect interactions within CRM</li><li>Ensure smooth handoff to internal teams for client onboarding</li><li>Spot upsell and ongoing opportunities with existing clients</li></ul>Qualifications:Education &amp; Experience:<ul><li>Bachelor's degree in Business, Marketing, Finance, or related field</li><li>2-4+ years in outbound sales or business development, preferably in financial services, FX/CFD, or technology sectors</li><li>Proven track record of meeting and exceeding sales targets</li><li>Experience selling intangible services (financial products, SaaS, consulting, etc.)</li></ul>Strategic Competencies:<ul><li>True outbound sales personality&mdash;energized by identifying prospects and booking meetings</li><li>Scrappy and entrepreneurial mindset&mdash;able to build pipeline from scratch</li><li>Creative problem-solving skills and innovative approach to challenges</li><li>Strong analytical skills, comfortable using data to optimize outreach</li><li>Ability to navigate new verticals with confidence</li><li>Experience with longer sales cycles (preferred)</li></ul>Technical Skills:<ul><li>Proficiency in CRM tools (Salesforce, HubSpot, or similar)</li><li>Proficient with Microsoft Office and collaboration tools</li><li>Strong writing skills for outreach and proposals</li><li>Familiarity with financial markets and trading concepts (preferred)</li></ul>Personal Attributes:<ul><li>Excellent verbal and written communication skills</li><li>Strong organizational skills&mdash;able to manage multiple priorities</li><li>Relationship builder&mdash;people trust you quickly</li><li>Comfortable with autonomy and fast-paced environments</li><li>Hungry for growth&mdash;want to build something, not just maintain territory</li><li>Confident, persistent, and resilient</li></ul>Job Type: Full-timeWork Location: In person

Forex Sales Specialist

Explore 140+ Zain2198 customer relationship management in Kuwait City Kuwait this April. Find roles across top companies and apply now to boost your career.