Senior HR Specialist – Recruitment & Operations

Location: DHA phase 8, Lahore (Onsite)

Work Schedule: 05PM – 02AM Pakistan Time

Employment Type: Full-time (Night Shift)

We are seeking a dynamic and results-driven Senior HR Specialist with a strong focus on recruitment and talent acquisition, along with hands-on exposure to HR operations. This role is ideal for someone experienced in hiring for BPO and US-based medical billing environments, with the ability to build strong talent pipelines and manage end-to-end recruitment in a fast-paced setting.

Key Responsibilities:1. Recruitment & Talent Acquisition (Primary Focus)

• Lead end-to-end recruitment for roles including Medical Billing (AR, RCM), Customer Support, and Accounting
• Develop and post job advertisements across relevant platforms (LinkedIn, Indeed, job portals, referrals)
• Actively source candidates through headhunting, networking, and database building
• Screen, shortlist, and schedule interviews for potential candidates
• Coordinate with hiring managers to ensure a smooth and timely recruitment process
• Build and maintain a strong talent pipeline for current and future hiring needs

2. Onboarding & HR Operations

• Prepare offer letters, employment contracts, and onboarding documentation
• Conduct orientation sessions for new employees
• Maintain employee records and HR databases accurately
• Ensure smooth onboarding experience and documentation compliance

3. Employee Relations & Engagement

• Serve as a point of contact for employee concerns, grievances, or queries
• Organize employee engagement activities and internal events
• Promote a positive, inclusive, and high-performance work environment

4. Performance Management

• Support implementation of performance appraisal systems
• Track probation evaluations and ensure timely performance reviews
• Assist managers in setting employee KPIs and monitoring progress

5. HR Policy & Compliance

• Ensure compliance with labor laws and company policies
• Draft and update HR policies, procedures, and employee handbooks
• Maintain strict confidentiality of employee information
• Manage attendance, leaves, and disciplinary actions as per company standards

6. Payroll & Benefits Administration

• Assist in monthly payroll processing by maintaining attendance and leave data
• Coordinate employee benefits such as insurance and incentives
• Handle exit formalities and full & final settlements

Requirements:

• 3–4 years of HR experience, with a strong focus on recruitment in BPO / Medical Billing
• Bachelors/Masters in HRM or related field.
• Proven expertise in sourcing, headhunting, and pipeline building
• Experience in bulk hiring and fast-paced recruitment environments
• Strong command of LinkedIn, job portals, and sourcing techniques
• Excellent English communication skills (written & verbal)
• Ability to multitask and meet hiring targets under pressure

Preferred Skills:

• Experience hiring for US-based clients
• Familiarity with ATS systems and recruitment KPIs
• Exposure to full HR lifecycle (onboarding to exit)

Pay: Rs90,000.00 - Rs120,000.00 per month

Application Question(s):

• What sourcing platforms and techniques do you actively use for hiring?
• What is your average time-to-fill for a role, and how do you ensure fast hiring in a high-volume environment?
• How many roles do you typically handle at one time, and what types of positions have you hired?

Experience:

• 360 recruitment: 3 years (Required)

Work Location: In person