Sr Team Lead - Client Services

The Opportunity:

As Team Lead, you will own the day-to-day performance of the team of Associates. You will split your time between hands-on recruiting and team leadership, setting the standard, coaching your team, and ensuring every project is delivered with speed, quality, and accountability. This role is the foundation of a long-term growth path.

What You Will Do:

The Team Lead operates as both an operational manager and a hands-on individual contributor. Time is split across three core areas:

Hands-on Recruiting (50%)

• Take personal ownership of complex and high-priority expert sourcing requests that require senior judgment or specialist knowledge
• Step in directly on any project where the team is struggling — owning the outreach, call, and delivery outcome personally
• Conduct expert screening and qualification calls, producing structured and accurate screening notes
• Manage outreach across multiple channels with a proactive, call-first approach and zero tolerance for passive waiting

Team Management (25%)

• Lead, coach, and manage a team of Associates on a day-to-day basis, setting expectations and holding the team accountable
• Monitor team performance against daily activity targets, flagging underperformance early and taking corrective action
• Review outreach strategy for each live project and guide Associates on how to approach difficult or time-sensitive sourcing requests
• Coach Associates on expert engagement, objection handling, screening quality, and professional communication
• Act as the primary escalation point for all project-level blockers, unreachable experts, and urgent requests
• Coordinate directly with the team on project assignments, priorities, and delivery updates
• Run daily stand-ups and prepare EOD reports submitted every working day by close of business

Quality Control (25%)

• Review all expert screening notes produced by Associates before submission
• Monitor outreach quality across all active projects — spot-checking messages, call logs, and tracker entries daily
• Ensure full adherence to recruiting SOPs and compliance guidelines across all team activity
• Identify gaps in process, outreach quality, or team behavior and proactively recommend improvements

Whom We Are Looking For:

Non-Negotiable Requirements

• 2+ years of experience in expert network recruiting, executive search, or a high-volume research and outreach role
• Demonstrated experience managing or mentoring a junior team with measurable performance outcomes
• Full professional fluency in English — written and spoken — with the ability to communicate clearly with international clients and partners
• Proven outreach discipline: comfortable making high-volume calls, handling objections, and following up persistently
• Strong tracker and CRM discipline — you log everything, on time, every time
• Available to commit exclusively to this engagement during working hours, with willingness to monitor urgent escalations outside office hours

Strong Preferences

• Prior experience at a global expert network firm (any region)
• Familiarity with LinkedIn Sales Navigator, Lusha, or equivalent sourcing tools
• Exposure to EU or US time-zone projects and international communication
• Experience with structured reporting and KPI management

This Role Is Not For You If

• You prefer to wait for inbound responses rather than proactively chasing experts
• You are uncomfortable being held to daily activity metrics and delivery targets
• You cannot commit to full exclusivity on this engagement
• You struggle to balance hands-on delivery with team oversight simultaneously

What We Offer

• Work directly with an international expert network firm serving global consulting and financial services clients
• Compensation and progression are tied to output, quality, and consistency — not tenure
• Daily exposure to complex global projects across industries, markets, and business models

Pay: Rs300,000.00 - Rs450,000.00 per month

Work Location: In person