Student Success Assistant

About Augustana College:

At Augustana College, we don't just educate students - we empower them. As a nationally recognized college of the liberal arts and sciences, we invest in engaged learning, maximizing student potential, and building strong community partnerships the driving forces of our Bold & Boundless Strategic Plan (2024-29).

For our 2,500 students, Augustana offers a collaborative and student-focused environment, in which faculty and staff play an active role in shaping futures through hands-on learning, mentorship and leadership development. Located on a scenic, wooded campus in Rock Island, Illinois, Augustana is part of the vibrant Quad-Cities metropolitan area (pop. 470,000), about a 3-hour drive from Chicago.

We seek mission-driven professionals who are passionate about student success, innovation and making an impact. If you thrive in an environment that values curiosity, collaboration and the power of transformative education, we invite you to bring your talents to Augustana.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Description:

Status: Non-Exempt, full-time, 12 month position.

Wage Grade: 720

Reports to: Associate Vice President of Retention and Student Success

Supervises: Student Workers

Overview

The Student Success Assistant in the Learning Commons plays a vital role in advancing student success at Augustana College. The Learning Commons is an integrated hub of academic support services including Advising, Disability & Access Resources, the Reading/Writing Center, the STEM/Q Center, Student Success Support, and TRIO designed to help every student maximize their potential. As the welcoming first point of contact, you will foster a supportive and inclusive environment for students seeking academic guidance, tutoring, and skill development. This role supports daily operations, manages program logistics, supervises student workers, coordinates communications, and assists professional staff and faculty in delivering high-quality academic support.

This position is ideal for someone who enjoys variety, thrives in a collaborative environment, and finds satisfaction in helping others succeed. Successful candidates are warm, student-centered, tech-savvy, organized, detail-oriented, proactive, and enthusiastic about working with a diverse student population.

Key Responsibilities

• Serve as the welcoming presence of the Learning Commons; greet visitors, answer inquiries, and ensure that all students feel included and supported.
• Respond to emails, phone calls, and service-area questions promptly and professionally.
• Maintain an organized and efficient office environment; oversee scheduling, room reservations, and event logistics.
• Support student success initiatives by assisting with early alert tracking and follow-up in Early Alert software (Starfish).
• Update Early Alert (Starfish) feature configuration as necessary, perform semester transition activities, ensure peer leaders, tutors, and coaches are configured for Learning Commons services, and collaborate with the Starfish technical lead in ITS to troubleshoot issues as they arise.
• Support Disability and Access Resources Testing Center as requested.
• Assist with new student Orientation and Registration processes.
• Support Augie Mentor Program as needed.
• Assist with peer leader, peer tutor and peer academic coach recruiting, hiring, and scheduling.
• Recruit, hire, train, and supervise student employees who serve as Learning Commons administrative support staff. Foster a positive and inclusive team culture among student employees and create a meaningful on-campus work experience that builds professional skills.
• Coordinate payroll for student workers (peer academic coaches, peer leaders, peer tutors, and other Learning Commons staff).
• Facilitate departmental financial management, including P-card reconciliation, invoice processing, and monitoring budgets.
• Maintain standard operating procedures for key Learning Commons functions.
• Maintain and update Learning Commons webpages and social media to promote resources and events.
• Participate in Learning Commons staff meetings and contribute ideas to improve operations and student outreach.
• Assist with special projects, events, and student success initiatives as assigned.

Requirements:

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Demonstrated ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
• Excellent communication and interpersonal skills; ability to work effectively with students, faculty, staff, and families from diverse backgrounds.
• Proficiency with Microsoft Office or Google Workspace, and comfort learning new systems such as Starfish, budget management software, virtual conference programs, and web content management tools.
• Strong organizational and problem-solving skills; able to anticipate needs and propose solutions.
• Demonstrated commitment to creating an inclusive, student-centered environment.

Preferred Qualifications

• Experience in student support in an educational setting.
• Experience supervising or mentoring student employees.
• Familiarity with accessibility/disability services, tutoring programs, or TRIO initiatives.
• Experience maintaining web content or managing departmental social media accounts.

Additional Information:

Pay and Benefits: This position is budgeted to pay $15.00 an hour. As a fulltime position, this position is eligible for our complete benefits package including medical, dental, vision, retirement plan with a generous company contribution, excellent paid time off/holiday benefits, tuition benefits for employees and their family members, and much more! You can learn more about our benefit programs at our Benefits website.

Augustana College is an Equal Opportunity Employer. Augustana College provides equal opportunity to all qualified employees and applicants without regard to race, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, and any other category protected by federal, state, or local law.

Application Instructions:

Application Instructions: Interested applicants should submit a cover letter and resume for consideration along with contact information for three professional references. Review of applications will begin immediately. Applicants must be legally authorized to work in the United States; this position is not eligible for visa sponsorship.