Support Engineer

Company Description

C Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.

Requirements:

• Minimum 1 year of experience in a related role.
• Strong knowledge of VoIP and/or SIP technologies.
• Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.
• Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).
• Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.
• Sound understanding of Networking concepts.
• Knowledge of databases like MSSQL and Oracle, including query building.
• Strong troubleshooting skills and a problem-solving mindset.
• Excellent communication skills with prior experience in client support.
• Basic programming knowledge for troubleshooting purposes.

Key Responsibilities:

• Handle tickets on the Ticket Portal and resolve client issues efficiently.
• Diagnose and troubleshoot technical problems.
• Coordinate with relevant teams internally to ensure seamless operations.
• Collaborate with client business and IT teams to understand and address issues and requirements.
• Implement RFCs and lead projects.
• Perform on-site visits for support and implementation as needed.
• Share knowledge within the team to foster collective growth.

Job Type: Full-time

Work Location: In person