System & Network Engineer

Position: System & Network Engineer

Location: Dubai

Experience Required: Minimum 5 years

Reports to: IT Infrastructure Manager

Role Summary

The System & Network Engineer will be responsible for the design, implementation, administration, and support of the Bank’s IT infrastructure, including servers, storage, networking, and security systems. The role requires strong hands-on technical expertise, troubleshooting skills, and the ability to work collaboratively with internal teams and external vendors to ensure high availability, performance, and security of IT services.

Key Responsibilities

Systems Administration

• Install, configure, and maintain Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and storage systems.
• Perform system upgrades, patch management, backups, and disaster recovery (DR) testing.
• Monitor system performance, capacity, and availability; proactively address issues.
• Implement and maintain Active Directory, Group Policies, DNS, DHCP, and related services.

Network Administration

• Manage and maintain enterprise network infrastructure including switches, routers, firewalls, and VPNs.
• Configure and troubleshoot LAN/WAN, MPLS, VLANs, wireless networks, and network security appliances.
• Monitor network performance, availability, and optimize bandwidth utilization.
• Implement and enforce network security controls in line with organizational policies.

Support & Operations

• Provide Level 1/2 support for system and network-related incidents and service requests.
• Maintain IT asset inventory and documentation (network diagrams, system configurations, SOPs).
• Participate in IT projects, migrations, and transformation initiatives.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of hands-on experience in system and network administration.
• Strong knowledge of:
• Systems: Windows Server, Linux, VMware/Hyper-V, Backup & DR solutions.
• Networks: Cisco/Juniper switches, routers, firewalls (Fortinet/Palo Alto), VPNs, Load Balancers.
• Security: Firewalls, IDS/IPS, endpoint protection, patching.
• Experience with cloud platforms (Microsoft Azure preferred) is an advantage.
• Familiarity with ITIL processes (Incident, Change, Problem, Configuration).
• Certifications such as CCNA/CCNP, MCSA/MCSE, VMware VCP, or equivalent are highly desirable.
• Strong troubleshooting, analytical, and documentation skills.
• Excellent communication and teamwork abilities.

Key Attributes

• Proactive, detail-oriented, and able to work independently under pressure.
• Strong sense of ownership and accountability.
• Willingness to provide after-hours/on-call support when required.