Team Lead Therapeutics

The Therapeutics Lead oversees the entire patient enrollment process for therapeutic (non-vaccine) clinical trials. This includes recruiting eligible participants, meticulously prescreening them against eligibility criteria, and

continuously focusing on increasing throughput to our sites. They must ensure patients understand the study's purpose, risks, and their rights, making a voluntary decision to participate. Throughout, strict adherence to ethical guidelines, regulations, and protocols is crucial for maintaining a robust participant cohort and trial integrity.

DUTIES & RESPONSIBILITIES

Team Leadership and Oversight:

• Provide continuous guidance and motivation to team members, fostering a positive and productive work environment.
• Offer daily oversight to the team, collaborating closely to ensure the completion of tasks and achievement of goals.
• Proactively identify and anticipate potential challenges within the team early in the day, taking prompt action to address them effectively.
• Conduct daily team huddles to specify daily booking goals and address concerns.
• Swiftly assign and monitor potential prospects to allocate staff, minimizing disruptions to daily and weekly operations.
• Maintain optimal staff allocation to meet daily and weekly objectives, ensuring smooth operations and goal attainment.

Performance Monitoring and Improvement:

• Monitor the assigned team's daily and weekly productivity and performance, providing feedback and support for enhancement.
• Analyze and present metrics to leadership daily and weekly, identify gaps and areas for improvement, implement corrective measures, and provide updates to the team leadership.
• Promptly escalate any concerns regarding quality or training deficiencies within the team to Supervisors for resolution.
• Train & develop staff on appropriate protocols, departmental processes and sales.
• Ensure that staff is informed about their KPIs.

General Responsibilities:

• Collaborate with site teams to finalize patient outcomes.
• Handle any additional tasks or assignments delegated by Management with diligence and professionalism.

KNOWLEDGE & EXPERIENCE

Education:

• A Bachelor's degree in a Healthcare or Medical field is required, with a preference for Foreign Medical Graduates or Pharm-D

Experience:

• A minimum of two years in a call center environment is essential, along with significant experience in patient recruitment and enrollment.

Knowledge and Skills:

• Strong leadership and team management.
• Collaborative team player.
• Critical thinking and problem-solving.
• Ability to effectively engage and guide patients through various communication channels.
• Excellent oral and written communication.
• Proficiency in Google Sheets and Excel.
• Strong organizational and time management.
• Knowledge of HIPAA compliance and healthcare regulations is a plus