Technical Solutions Expert

About Us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Responsibilities

About the role

• Monitor and manage escalated incidents to ensure timely resolution.
• Liaise with technical teams and stakeholders to provide updates and gather necessary information.
• Utilize the expedite portal to track and prioritize urgent incidents.
• Communicate effectively with end-users regarding the status of their incidents.
• Maintain detailed records of all escalated incidents and their resolutions.
• Identify trends in incidents and suggest improvements to processes.
• Collaborate with cross-functional teams to enhance support workflows.
  
  

Qualifications

About you

• Agile, flexible to work in collaboration.
• Excellent verbal and written communication skills.
• Time management.
• Basic and Sequence Troubleshooting.
• Strong Sense and experience of customer service.
• Familiarity with ticketing systems and escalation processes.
• Knowledge of ITIL framework and principles.
  
  

Technical Skills

• Knowledge in one of the below technologies:
• Operating system administration & scripting (Windows, Linux).
• Database administration (Oracle, Sybase, SQL Server, MySQL).
• Development using one of the following (PHP, Angular, React).
• Programing languages (Java, C++, C sharp, python, html, CSS)
• Understanding of container technologies (Docker, Kubernetes, Ansible).
• Good experience in working in agile and DevOps is a plus.
• Understanding networking protocols (CCNA is a plus).
  

Educational Background

• Bachelor’s degree in computer science or equivalent.
• Fluent in English, French is a plus.
  
  

Experience

• 2+ Years Work Experience in IT operation activities.
  
  

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
  
  

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.