TECHNICAL SUPPORT ASSOCIATE

Job Description:

We are seeking a proactive and knowledgeable Technical Support Associate to join our team in Bahrain. The ideal candidate must be locally available and ready to join immediately, with hands-on experience in providing technical assistance and resolving IT-related issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in person
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Support operating systems (Windows/Mac) and common business applications
• Assist with user account setup, password resets, and access management
• Monitor and respond to IT support tickets in a timely manner
• Escalate complex technical issues to senior support teams when required
• Maintain accurate records of issues, solutions, and system updates
• Ensure high levels of customer service and user satisfaction

Requirements:

• Proven experience as a Technical Support Associate or similar IT support role
• Strong knowledge of computer systems, hardware, and software troubleshooting
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi)
• Familiarity with Active Directory, Office 365, and remote support tools
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and work under pressure
• Must be currently residing in Bahrain
• Available for immediate joining

Preferred Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an advantage
• Experience with helpdesk/ticketing systems
• Basic knowledge of cybersecurity practices

Job Type: Permanent

Work Location: In person