Telemarketing / Call Center Manager

Call Center Manager

Location: Islamabad or Lahore, Pakistan
Job Type: Full-time | Remote
Industry: iGaming Industry

We are hiring an experienced Call Center Manager to lead outbound call center operations in a fast-paced iGaming environment.

Key Responsibilities

• Manage daily call center operations and supervise agents

• Drive KPIs including conversion, productivity, quality, and attendance

• Conduct coaching, team meetings, and performance reviews

• Handle escalations and improve team performance

Requirements

• 2+ years experience as Call Center Manager, Telemarketing Manager, or Senior Team Lead

• Experience managing 20+ agents in a target-driven environment

• Strong leadership and communication skills

• Good understanding of call center KPIs

• Fluent in English and Urdu

What We Offer

• Competitive salary

• Full-time stable role

• Performance-based career growth