Job Description:
The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.
Key Responsibilities:
Order Processing & Fulfillment:
- Ensure accurate and timely processing of customer orders.
- Coordinate with vendors for order fulfillment and shipment.
- Monitor order statuses and proactively resolve delays or issues.
Items Procurement & Dispatching:
- Oversee the procurement of required items from vendors.
- Manage the dispatching process to ensure smooth deliveries.
- Work with the warehouse/logistics teams to optimize fulfillment operations.
Vendor Pickups & Deliveries Management:
- Coordinate vendor pickups for inbound inventory.
- Ensure timely deliveries from vendors to customers or distribution hubs.
- Work closely with third-party logistics (3PL) providers for efficient execution.
Packaging Material Replenishment:
- Maintain optimal stock levels of packaging materials for vendors.
- Coordinate with suppliers to replenish packaging materials as needed.
- Ensure packaging quality meets company standards.
3PL SLA Disputes & Resolution:
- Monitor third-party logistics (3PL) service level agreements (SLAs).
- Identify and escalate SLA breaches, ensuring quick resolutions.
- Work with 3PL partners to enhance service quality and minimize delays.
3PL & Product Dispute Management:
- Handle disputes related to logistics, product discrepancies, and fulfillment errors.
- Investigate and resolve product-related issues with vendors.
- Collaborate with internal teams to implement corrective actions.
Job Requirements:
Education & Experience:
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
- 1-3 years of experience in e-commerce operations, logistics, or fulfillment.
- Experience in order processing, procurement, and 3PL coordination is preferred.
Skills & Competencies:
- Strong organizational and multitasking skills.
- Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.
- Excellent communication and negotiation skills.
- Problem-solving mindset with attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.