Job Description
The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.
Key Responsibilities
Order Processing & Fulfillment:
-
Ensure accurate and timely processing of customer orders.
-
Coordinate with vendors for order fulfillment and shipment.
-
Monitor order statuses and proactively resolve delays or issues.
Items Procurement & Dispatching
-
Oversee the procurement of required items from vendors.
-
Manage the dispatching process to ensure smooth deliveries.
-
Work with the warehouse/logistics teams to optimize fulfillment operations.
Vendor Pickups & Deliveries Management
-
Coordinate vendor pickups for inbound inventory.
-
Ensure timely deliveries from vendors to customers or distribution hubs.
-
Work closely with third-party logistics (3PL) providers for efficient execution.
Packaging Material Replenishment
-
Maintain optimal stock levels of packaging materials for vendors.
-
Coordinate with suppliers to replenish packaging materials as needed.
-
Ensure packaging quality meets company standards.
3PL SLA Disputes & Resolution
-
Monitor third-party logistics (3PL) service level agreements (SLAs).
-
Identify and escalate SLA breaches, ensuring quick resolutions.
-
Work with 3PL partners to enhance service quality and minimize delays.
3PL & Product Dispute Management
-
Handle disputes related to logistics, product discrepancies, and fulfillment errors.
-
Investigate and resolve product-related issues with vendors.
-
Collaborate with internal teams to implement corrective actions.
Job Requirements
Education & Experience:
-
Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
-
1-3 years of experience in e-commerce operations, logistics, or fulfillment.
-
Experience in order processing, procurement, and 3PL coordination is preferred.
Skills & Competencies
-
Strong organizational and multitasking skills.
-
Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.
-
Excellent communication and negotiation skills.
-
Problem-solving mindset with attention to detail.
-
Ability to work in a fast-paced environment and manage multiple priorities.