Qureos

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Business Operations Executive

Lahore, Pakistan

Job Description

The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.

Key Responsibilities

Order Processing & Fulfillment:

  • Ensure accurate and timely processing of customer orders.
  • Coordinate with vendors for order fulfillment and shipment.
  • Monitor order statuses and proactively resolve delays or issues.

Items Procurement & Dispatching

  • Oversee the procurement of required items from vendors.
  • Manage the dispatching process to ensure smooth deliveries.
  • Work with the warehouse/logistics teams to optimize fulfillment operations.

Vendor Pickups & Deliveries Management

  • Coordinate vendor pickups for inbound inventory.
  • Ensure timely deliveries from vendors to customers or distribution hubs.
  • Work closely with third-party logistics (3PL) providers for efficient execution.

Packaging Material Replenishment

  • Maintain optimal stock levels of packaging materials for vendors.
  • Coordinate with suppliers to replenish packaging materials as needed.
  • Ensure packaging quality meets company standards.

3PL SLA Disputes & Resolution

  • Monitor third-party logistics (3PL) service level agreements (SLAs).
  • Identify and escalate SLA breaches, ensuring quick resolutions.
  • Work with 3PL partners to enhance service quality and minimize delays.

3PL & Product Dispute Management

  • Handle disputes related to logistics, product discrepancies, and fulfillment errors.
  • Investigate and resolve product-related issues with vendors.
  • Collaborate with internal teams to implement corrective actions.

Job Requirements

Education & Experience:

  • Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
  • 1-3 years of experience in e-commerce operations, logistics, or fulfillment.
  • Experience in order processing, procurement, and 3PL coordination is preferred.

Skills & Competencies

  • Strong organizational and multitasking skills.
  • Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.
  • Excellent communication and negotiation skills.
  • Problem-solving mindset with attention to detail.
  • Ability to work in a fast-paced environment and manage multiple priorities.

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