Commercial Support Officer

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Commercial Support Officer:

Job purpose:

The purpose of this role is to ensure all requirements for service activation are available to ensure timely contract completion and service activation within Geidea Egypt’s sales team.

Key accountabilities and decision ownership:

• Organize & manage merchant-related documents and contracts
• Check and review contracts of new merchants acquired
• Track rejected contracts with sales manager review and follow up on updates
• Upload approved contracts and documents to MMS
• Follow up on issues with the onboarding team
• Modify bank account details
• Prepare contract material to be delivered to the bank
• Activate the pay-by-link service for retail merchants

Must Have Technical / Professional Qualifications:

• Bachelor's degree
• 0-2 years of experience
• Advanced Excel knowledge

Join our dynamic team as a Commercial Support Officer and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values guide how we think and act - They describe what we care about the most.

Customer first - It’s embedded in our design thinking and customer service approach.

Open - Openness allows us to constantly improve and evolve.

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking.

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.