Customer Service Ocean export

Position : Customer Service - Ocean Export (Freehand / Nomination dept.)

Job Location : Vile parle, Mumbai

Experience : Min 2+ years in Ocean Export dept.

Candidates desired profile :

· Candidate should have go - getter attitude

· Having relevant work experience in Freight Forwarding and CHA industry in Ocean Export is mandatory.

Job Description :

· Handling entire process of Ocean Exports from pickup till it reaches the destination depending on scope of shipments.

· Getting update from pricing desk and sales person about buying and selling before execution of shipment.

· Creating jobs in system and maintaining DSR on day to day basis and update to customer.

· Timely checking for documents with customers for shipping bill filing as well as for SI filing & sharing it with internal CHA team and BL team.

· Timely updating vessel cut off to customers and SI / AMS / ISF filing.

· Invoicing, Vendor / co-loader invoice submission in accounts and for FCL timely arranging payment of carrier to avoid LDC (late documentation charges).

· Taking additional cost approval from customer via Email.

· Timely solving customers issues and queries.

· Communicate discrepancies and escalate with manager for appropriate action.

· Ensure compliance with customer's SOP

· Ensuring the DSR of all activities with ETA and for DDP/ DDU / DAP/ CIF / FOB / EXW / FCA shipments are updated & timely update to customers.

· Communicate with operation team (CFS team) on day to day shipment activities to ensure smooth functioning of operations dept.

· Coordination with operations team for placement of container for factory/ dock stuffing the cargo.

· Update all shipment related data in system error free and closing the jobs.

· Coordination with operations team, shipping line & vendor.

· Ensure that all shipment should be sailed as per schedule of target vessel.

· Customer satisfaction, and timely update to the customer

If interested and having relevant experience kindly share your update resume on hrsolutions@flomicgroup.com

Thanks & Regards

Sneha Chavan

Mobile: 91 7045727760

Email ID : hrsolutions@flomicgroup.com

Job Type: Full-time

Pay: Up to ₹65,000.00 per month

Work Location: In person