Customer Support Agent

IGET SOLUTIONS PVT LTDlooking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.

Key Responsibilities:

• Handle customer calls in a professional and courteous manner.
• Respond to customer inquiries via phone, email, or live chat promptly and effectively.
• Provide accurate information about company services, processes, and policies.
• Resolve customer complaints and issues while maintaining a positive customer experience.
• Maintain detailed and accurate records of customer interactions in the system.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a professional tone and deliver high-quality customer support at all times.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to handle customers calmly and professionally under pressure.

Timings: 5:00 PM Till 2:00AM
LOCATION: Bahria town-Lahore.
NIGHT SHIFT.

Job Type: Full-time

Work Location: In person