Customer Support Executive Female

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive Female to manage and assist customers from the UK market. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Handle inbound and outbound customer queries via calls, emails, and live chat.
• Provide accurate information about products/services to UK-based customers.
• Resolve customer complaints efficiently while maintaining professionalism.
• Maintain customer records and update CRM systems regularly.
• Follow up with customers to ensure issue resolution and satisfaction.
• Meet KPIs such as response time, resolution rate, and customer satisfaction.
• Coordinate with internal teams to resolve complex issues.

Requirements:

• Bachelor’s degree (preferred but not mandatory).
• Proven experience in customer support or a similar role (UK market experience is a plus).
• Excellent English communication skills (spoken and written).
• Strong listening and problem-solving skills.
• Ability to work in UK time zone shifts.
• Basic knowledge of CRM tools and MS Office.
• Ability to handle pressure and multitask effectively.

Preferred Skills:

• Familiarity with UK customer behavior and communication style.
• Experience with tools like Zendesk, Freshdesk, or HubSpot.
• Strong interpersonal and teamwork skills.

Work Location: In person